PMG Athletic Funding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Based on your response, it's evident that for 2014 and 2105:- no product was produced- the local high school did not receive the funds- we did not get any advertisingWe were led to believe that these things would happen.   In addition, you have not claimed to have a contract with the high school for 2016, yet you called trying to collect money this month for the 2016 campaign.That is unethical at best, fraudulent at worst. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[All the stuff about w-9, receipts etc are all well planned and design to happen before the postures are delivered to the schools and thus when the complaints come they can paint a picture that apprears to be ok with both sides; not until they fail to deliver the promised products as they have stated does the scheme show its whole face. Just as his reply indicates, what they did is way outside of normal business and they should be held accountable for totally misrepresenting their products and service.
Problem 1, they did not deliver 1,000 posters and thus no posters were distributed around the city as promised, they only delivered posters for the school to post on the campus.
Problem 2, my ad was not located in the premier spot as promised and when I inquired I was told someone paid more money than I paid. Regardless I did not receive what was promised for the poster.
Once again I do not mind donating $100.00 to the cause, but I did not receive anything for my 509.00 or not even 1 call or sale and I was promised exposure that I never received with made it impossible.
I am demanding $409.00 Refund. I am reminded the 9.00 was postage for mailing me a poster inwhich they never mailed because the Aletic Director from the school personally delivered me a poster free of charge and stated it was a shame that after paying that much money that they would have the audacity to charge shipping in addition to how they had already ripped us off.
Regards,
[redacted]

The consumer did in fact purchase an ad sponsorship and was emailed the receipt, thank you letter and W-9 .  The consumer was well aware that all transaction are non refundable as stated on all documentation that the consumer received.   This has been the standard procedure for the entire...

industry and has been the policy of this company since day one.  The consumer did call the following day and stated that he wanted a refund because he found out that the school was not going to use his services this go around and that he was angry about supporting a school that did not have any work for him this time.  Unfortunately he was given a substantial discount on the donation that he purchased and was well aware that there were no refunds.

I explained to customer that this was the balance of a previously agreed charge for work that was already completed on our behalf.  There is no valid reason for a refund since work was already completed and this was a previously agreed charge.

Customer did in fact purchase a non refundable donation sponsorship for a discounted rate of $509.00.  Customer was sent the receipt, thank you letter, and w-9 which clearly state that the purchase are final and non refundable.  The customer called the follow day to try to cancel because...

he found out that the schools was not doing and work with him right now and was explained that he was not going to sponsor a school that was not going to work with him.  There is no valid reason for a refund as it clearly states that all purchases and sponsorship are non refundable.

I want to thank you for the response that was sent from the customer and I look forward to the opportunity to clarify the situation at hand.  I have attached the contract and the product that was created for the school and the customer which does clearly display that the advertisement that was...

purchased was indeed printed.  
We take great pride in serving hundreds of schools and thousands of students and programs.  You can see by the confidential contract attached, we serve the school and the public based on the response from the local community.  We were able to produce a beautiful product for the school and advertising sponsors.  It is customary to supply a copy to each person in the community that participated upon request.
We have an ongoing contract with the school and we continue to produce sponsors and products as outlined in the agreement to date.  We have never received any phone calls, emails or other correspondence from the school stating anything other than the fact that they were happy with the products.  To our knowledge, the school was very happy with the agreement and had no intention of termination. 
The customer had stated that our organization made several phone calls regarding sponsorship and advertising.  This may be true as we try very hard to accomplish the goals that are set out before us by the task at hand, but our staff is very well trained in ethics and customer service.  I would like to hear from the customer regarding the specifics of the calls so that I may address them, but to this day we have never had any request, phone calls, emails or otherwise from the customer.  The notification from the Revdex.com was our first awareness that there may be a problem and I would have been more than happy to discuss the situation and attempt to remedy should I have been informed of any potential or alleged issues. 
Please feel free to contact me directly with any questions or comments regarding the handling of the phone calls.  Again we do take great pride in ethically phoning sponsors for support in their local communities.  As the CEO I feel that it is important to be available to our millions of sponsors should they have an issue.  I am always available for comment via email or phone and am disappointed that this could have been discussed openly without the use of a customer complaint.  It is my duty and goal to satisfy all of our generous contributors.  
Thank you again for your time.
[redacted]
President / CEO
PMG Athletic Funding
[redacted]

We are grieved that Mr. [redacted] feels this way.  We are attempting to raise money for the schools or at the least provide them with a professional product for their sports departments.  Because we are attempting to provide the schools both products and funds, we have minimum prices that...

we can charge for each space on the posters.  The minimum for the premier spot on any poster is $2000.00.  $509.00 would give Mr. [redacted] a very nice spot on the poster at a slightly discounted rate, but is unfortunately not within the range of the premier spot and would not be authorized at that rate.  We are contracted with the school to produce up to 1000 posters that are delivered to the school for distribution.  In some cases we produce 2000 or more posters and as little as 500.  Mr. [redacted] was scheduled for the Winter of 2013 and was given a 4x4 opportunity discounted from $650.00 to $509.00.  As customary, Mr. [redacted] was emailed a receipt, thank you letter, and a W-9 for his records and asked to submit his information for publication. What Mr. [redacted] is stating in his complaint is way outside of generally accepted practices within the company and I would be happy to discuss it further with him should he call me personally at [redacted].  We would love to have Mr. [redacted] be satisfied and will be happy to see what could be done to resolve his concern.

We will provide the advertising paid for by each sponsor.  Please be sure to provide the artwork that you would like to use and we will make sure that you are represented on the next campaign.  We are always soliciting for funds for the school.  We often have many sponsors who we contact that are happy to spend more for sponsorship no matter what the season is or what they have spent in the past.  We are always striving to do the best job for the kids as we can do.  We are not in control of how the community responds and some seasons are better than others.  That is the reason that fundraising is an ongoing process and is always appreciated when we do have a sponsor that wants to help more.  Again we do ask that you please provide the content and we will make sure that you are on the next campaign.  Thank you again for your support.

There was in error on my behalf in submitting the response to Ms. [redacted] and I deeply apologize for any inconvenience.  Ms. [redacted] is correct that she was doubled billed by an error in the upgraded accounting software from QuickBooks.  She is due a refund and if it has not been issued already will be done today.  Again I deeply apologize.

Thank you for your response.  I feel that it is importation for you to review all the terms of the agreement.  
I feel that it would be helpful for you to communicate with me directly to understand what the entire process entails so that you can be educated as to why schools ask us to handle this portion of advertising for them.  Your support is not lost and it is appreciated at all levels.  I do encourage you to reach out to me directly and understand the contract, process, and final result.  I am confident that once you take the time to understand it from a global perspective, you would be in agreement that we are an outstanding organization, and that we help hundreds of thousands of kids, families, schools, and staff. 
The first item to cover is that the school never cancelled with my company at any time nor did we receive any correspondence from either your company or the school regarding and issues that may be at hand.  I do believe that the new person you spoke with is confusing us with another company as that is the reason that the school switched to us in the first place.  We took over the contract from another organization that had difficulties completing the project.  We have strict guidelines for the handling of cancellations or customer request for return calls.  We address any problem that arises and such is the reason that we are accredited with the Revdex.com.  The Revdex.com is a highly respected organization and takes great measures to ensure that the customer and the business are in communication to resolve any issues and thus is the reason that we are communicating now.  Regarding [redacted], they are an online service that does not have the option of mediating on behalf of both the customer and the business.  The person that you spoke with is not the person that signed the contract nor has anyone that you named contacted our organization in any way. 
I feel that it is important to take a look at the dates of the [redacted] complaints, review the positive feedback that is pushed down, and consider the fact that we have over 1,000,000 customers that we service, I am confident that you would agree that we have an outstanding record of performance.  [redacted] has pushed down 32 positive reviews of our performance and let 9 negative responses be the highlight.  When you consider that these negative responses are not even valid claims, and the fact that we work with over one million people, that is an acceptable percentage all being that I do strive for 100% satisfaction.  As the CEO I do wish to satisfy everyone of the one million customers, but have not found the solution to that as of yet.  Should you have any ideas that I can implement I would be happy to discuss. 
Regarding your support, there is clear verbiage in the agreement that we supply products based on the response of the community.  Thankfully we have found enough sponsors to produce another set of media for the school and it will be delivered on time at which point you can be supplied a copy of the products  upon request.  It takes a tremendous amount of time and resources to complete the projects that are at hand. Thus is the reason that the schools reach out to us to help.  Please do not lose sight of the fact that the schools are not able to do this on their own and that is the reason why they sign contracts with us.  If they could do it on their own, they would.  There are not enough parents, teachers, or other volunteers to handle such a massive undertaking.  This is a difficult task to accomplish and we have an outstanding record of achievement. 
I feel that it would be helpful for you to communicate with me directly to understand what the entire process entails so that you can be educated as to why schools ask us to handle this portion of advertising for them.  Your support is not lost and it is appreciated at all levels.  I do encourage you to reach out to me directly and understand the contract, process, and final result.  I am confident that once you take the time to understand it from a global perspective, you would be in agreement that we are an outstanding organization, and that we help hundreds of thousands of kids, families, schools, and staff.  
I can always be contacted at our toll free number listed on your receipts, thank you letters and other email correspondence.  I thank you for your time and I feel confident that the issue at hand can be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I did agree to one payment as stated on my first letter but my credit card was double charged. I'm asking that the second charge be paid Refunded I was double billeddetails of why you are not satisfied with this resolution.
Regards,
[redacted]