PNC Financial Services Group, Inc.

Review: PNC is my mortgage company. I missed one payment in June. The next two payments for July and August where on time. Made by the 15th of each month. PNC has started harrassing me and evoked shady practices. They have left big orange notices on my door and have threaten foreclosure because of one missed payment. I called them yesterday, and now they are trying to say I have missed two payments. They already took the August payment out of my bank account but told me they are "holding" it, and applying it my mortgage, until I make the June payment. How can this be legal, they took my payment. I have also been working with an organization which handles loan modifications. All of a sudden PNC denied my loan mod application. They put the reason as missing documents. There are no missing documents. The loan modification organization specializes in this area and has everything uploaded. I feel the denial of the loan modification is to pursue the foreclosure because of the one missing payment. I have also heard of other PNC customers experiencing the same shady practices. I hope you can helpDesired Settlement: I would desire that PNC re-evalutes my loan modification since there was no so called missing documents, which they failed to name, by the way. And stop threating foreclosure and apply my money they took out of my account to my loan I went through a nasty divorce and times are very hard for my family and it would render us homeless.

Business

Response:

Review: On April 16th, 2012 I opened my first business account with PNC (EIN: xx-xxxxxx). I was quite excited as PNC told me at the time that everything would be free, and that there was no minimum balance required for that account. I put $25 into the account and was hoping my business would do well. Unfortunately my business did not do well that year, and I was unable to generate a sustainable income into the account. I put the account in the back of my head and started working a regular job again to receive a paycheck. Then randomly on 02/06/2013 I received a call from [redacted] telling me they were acting on behalf of PNC and were collecting "unpaid dues" from the account. They also told me that my business account had been closed. When I inquired more, they told me that the account had a hidden "monthly service fee" that was never disclosed to me, and that the monthly service fee had brought my account below a zero dollar balance, and that I now owed $66.29, and that if I didn't pay my unpaid account would be listed on my credit report. Because of these threats, I paid [redacted] and they closed out the collection. I then contact PNC to get my money refunded, and they claimed they couldn't do it since it was no longer in the system. I feel I have been betrayed by PNC and have moved my money out of their system since this event occurred after being a loyal customer since I was 16 years old. PNC never contacted me to let me know I was overdrawn by means of phone or mail, and didn't even let me know that my business account was closed. I had to hear it from a collection agency. Not knowing about the Revdex.com at the time, I gave up, as I went as high up the food chain as possible to get a resolution at the retail level to no avail. I am now requesting that the PNC executive department refund the amount charged to me by [redacted] on PNC's behalf in the amount of 66.29 due to false advertising and not alerting me in anyway that the account was overdrawnDesired Settlement: I am requesting that the PNC executive department refund the amount charged to me by [redacted] on PNC's behalf in the amount of $66.29 due to false advertising and not alerting me in anyway that the account was overdrawn. This complaint is not with [redacted] due to the fact that they were collecting on behalf of PNC, and did not charge me the fee's. I would like the amount sent to me in the form of a Check made out to me, the business owner.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on July 14, 2015 and considers this matter addressed.[redacted]OfficerExecutive Client Relations

Consumer

Response:

PNC called me and stated that they will send me a Bank Check for the amount that was charged by the collection agency. It has only been a few days since the call so I have not received the check yet. As long as PNC follows through on this response, the resolution is satisfactory to me.

Review: On July 29, 2013, I was charged a $36 OD Fee when I actually had money in my account. On July 29th I had a total of $1769 in my account at 10:30 PM CT which was contributed my paycheck being deposited from my job. Prior to my pay check being deposited, I had $40 in my checking account and $5 in my savings account with no pending transactions. I pay heck deposit was $1729 which is why it totalled to be $1769 at 10:30 PM CT. Anyways the next morning on July 30th I woke up to see a $50 automatic withdrawal from my account which is OK because it was a payment I had setup, but I also see a $36 NSF attached to my account claiming that the $50 withdrawal caused an overdraft from being posted on the 29th. That's not correct because as I mentioned before when I checked my account at 10:30 PM CT there was $1769 in my account when I went to bed. I called the customer service line and told them of my situation in which they told me the withdrawal went thru sometime after I last checked, which they claimed caused me an over-draft fee. That's impossible being there were NO PENDING transactions at 10:30 PM CT and again I had a positive $40 in my account before my paycheck deposit went thru. It's like if the transaction was suppose to go thru for the 30th, they chose to post it to the account on the 29th so they could charge me a fee. And if the process did happen after my deposit went thru then that withdrawal should have just subtracted from what was all ready there. Not go back to when I just had $40. I also checked there policies on overdrafts in which there's nothing in there about an overnight process that may post transactions for the previous day when ran after 10 PM. They even tell you that if you deposit a check or withdrawal money after 2 PM it wont post to your account until the next day. So how is it they can run a process after 10 and post for the current day ? Especially when theres money in the account when they claim the transaction processed.Desired Settlement: I would like my $36 back. That's all I ever wanted but since they gave me such a hard time and gave me such a lame explanation, it definitely appears like they were insulting my intelligence and trying to pull one over on me.

Business

Response:

This letter is written in response to your correspondence regarding Mr. [redacted]. PNC Bank has mailed Mr. [redacted] a response letter addressing the concerns expressed in Revdex.com Case Number [redacted], directly to the customer’s address of record with the bank. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Review: A bank employee gave out my personal information to someone not affiliated with the checking account in anyway. I have two checking accounts with the bank one has me and my Mother as signers ont the checking account. Recently when she was given my account status and balance on the checking account she is not affiliated with in anyway. They are not connected or linked in anyway. I feel that the bank can no longer be trusted with any of my personal information. I was employed at PNC Bank in the past so I am aware of their policies and procedures as well as the federal regulations they must follow. I am worried that my personal information is no longer safe as well as other customers information. I am also worried that this may be retaliatory in someway to my departure as an employee with this financial institution.Desired Settlement: A letter stating the actions in question as well as PNC Bank's plan to rectify the situation on their end. Also I would like for the bank to somehow gurantee that this would not be an issue moving forward and provide information as to how they plan to be sure that it isin't. I will most likely consult an attorney and persue legal action if necessary as well.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mr. [redacted] on July 29, 2013. We have evaluated the information and mailed the response to client. We do not have written authorzation from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Review: PNC Bank charged my account a 36.00 fee for a pending overdraft transaction. I called into their call center and was informed by a representative [redacted] and a supervisor [redacted] that they would not be able to reverse my fee because I had a courtesy credit issued in 2014. The representative went on to explain that the courtesy credit was because my account was overdrawn by less than $5.00. I explained to the representative [redacted] that I never requested a courtesy credit in 2014 and I've only requested 1 fee reversed in my 5 year history with their bank. She told me the courtesy credit is automatic. PNC's terms are very misleading and purposely unclear to consumers. Why should a consumer be denied an overdraft reversal for something they never requested removed from their account? PNC is only adding the od fee for an overdrawn balance less than $5.00 and removing it for tax purposes. Other banks don't do this, nor do other top 10 banks assess overdraft charges for a pending transaction that has not posted to your account. Don't put something in your terms and conditions and then state it's a courtesy over the phone. It doesn't state it's a courtesy in your terms and conditions because I would have chose another bank to do business with. Their account terms and conditions are misleading and inaccurate.

I was also informed to contact my branch manager. It's an online account that I opened online, not in person. I very rarely visit a PNC Branch. Furthermore, why would I contact a branch manager (for an account opened online) when I don't have a relationship with any branch to contact.Desired Settlement: Fee reversal of 36.00

Business

Response:

To Whom It May Concern, PNC spoke to [redacted] on June 18, 2015 to address her concerns and consider this matter addressed. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: PNC mortgage bought my Mortgage loan from [redacted] Bank. My agreement with [redacted] Bank was I could pay online without any fees. PNC has now added a monthly fee of $7.00 to all online payments and refuses to honor what I had with [redacted]. When my mortgage was sold I received a letter from the Bank stating that when a mortgage is sold, everything from the previous lender to the new lender must stay the same.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Removal of the $7.00 monthly fee and a refund of all monthly fees paid.

Business

Response:

Dear Ms. [redacted]: This is in response to your inquiry dated January 16, 2014 regarding the above referenced borrower. As we do not have written authorization from the borrower to release information to you, we have sent our response directly to the borrower.If you receive a signed authorization from this mortgagor, you may fax it to our Customer Service department at ###-###-####. If you have further questions concerning this matter, please contact us at ###-###-####. Sincerely, [redacted]Enterprise Escalation Group In Support of Mortgage PNC Bank

Review: I had a PNC bank account in which un authorized charges were made which I disputed. Since the charges were disputed I closed the account with a $0.00 balance. PNC then reinstated my charges and began charging me a daily fee even thought he account was closed. I asked for evidence of my authorization for the disputed charges and none was provided. If PNC can produce evidence of the disputed charges I would be happy pay the disputed amount to end the matter. If they can not produce evidence of my authorization I would expect my balance be returned to $0.00 and the situation considered closed. Currently they are charging a monthly service fee for a closed account, and $7.00 a day for a negative balance. I expect all these charges to be removed from my account and it be returned to a $0.00 balance and closed out as requested months ago.Desired Settlement: If they can not produce evidence of my authorization I would expect my balance be returned to $0.00 and the situation considered closed. Currently they are charging a monthly service fee for a closed account, and $7.00 a day for a negative balance. I expect all these charges to be removed from my account and it be returned to a $0.00 balance and closed out as requested months ago.

Business

Response:

Dear Mr. [redacted]

Executive Client Relations for PNC Bank ("PNC") received an inquiry from the Revdex.com ("Revdex.com") on June 3, 2013. Thank you for this opportunity to research and respond to your concerns regarding activity on your PNC checking account ending [redacted] ("Account").

PNC recognizes its responsibilities to comply with all of the requirements of Regulation E, which governs consumer electronic fund transfers. As such, upon receipt of your notice of error, PNC conducted a thorough investigation in accordance with section 1005.11 of the regulation and followed the guidance set forth in OCC Advisory Letter 2001-9.

In this case, PNC received your disputes on March 1, 2013 alleging ‘merchandise/service not received’ related to three (3) Check Card transactions from [redacted] dated February 25, 2013 in the amounts of $42.00, $35.00, and $31.00. We immediately began the investigation of these transactions. On March 4, 2013, provisional credits in the amounts of $42.00 and $35.00 posted to the Account, and a Dispute Questionnaire was sent to you requesting additional information related to the transactions. On March 6, 2013, provisional credit in the amount of $31.00 posted to the Account, and a Dispute Questionnnaire was sent to you requesting additional information related to the transaction.

On March 25, 2013, a Dispute Questionnaire Reminder letter was sent to you requesting additional information related to the transactions. However, the additional information was not provided to us.

On April 12, 2013, a Final Resolution letter was sent to you advising that the claims were denied based on the information available to us at the time of the investigation and that the provisional credits would be reversed in five (5) business days. On April 19, 2013, the provisional credits, in the amounts of $42.00, $35.00, and $31.00, were reversed.

PNC received your second disputes on April 24, 2013 alleging ‘merchandise quality’ related to the three (3) Check Card transactions from [redacted] dated February 25, 2103 in the amounts of $42.00, $35.00, and $31.00. On April 25, 2013, provisional credits in the amounts of $42.00, $35.00, and $31.00 posted to the Account, and a Dispute Questionnaire was sent to you requesting additional information related to the transactions. The Dispute Questionnaire was not returned, and on May 13, 2013 a Final Resolution letter was sent advising that the claims were again denied based on the information available to us at the time of the investigation and that the provisional credits would be reversed in five (5) business days. On May 20, 2013, the provisional credits, the amounts of $42.00, $35.00, and $31.00, were reversed. ?????????????????????????

My review of your account does not indicate that PNC received a request to close your Account due to a zero balance. On April 23, 2013, an ACH debit in the amount of $50.00, payable to[redacted], posted to the Account against an available balance of -$58.00. In accordance with the terms and conditions of PNC’s

Account Agreement for Personal Checking, Savings and Money Market Accounts

and the

Consumer Schedule of Service Charges and Fees

, an Overdraft Item Fee and Continuous OD Charges were assessed to the Account. ????

PNC records reflect your account had a $266.00 deficiency. This deficiency consisted of Continuous Overdraft charges totaling $112.00, a Non-Sufficient Funds charge of $36.00, a Monthly Service charge of $10.00 and reversed debits totaling $108.00. As such, the account was charged off and closed on June 14, 2013. When a charge off occurs, the bank brings the account to a zero balance, assesses a $30.00 charge off fee, then collection efforts begin. You may contact[redacted] Collections at ###-###-#### to discuss repayment arrangements.

Thank you for allowing us to clarify the Bank’s position. Should you have additional questions regarding this matter, I may be reached through Executive Client Relations at ###-###-####, extension [redacted], Monday through Friday between the hours of 8:00 a.m. and 4:30 p.m. (ET).

Sincerely,

Assistant Vice President

Executive Client Relations

Review: In December 2013, PNC Bank's "system" placed a "flag" on my account. After verifying that I was living in Illinois through their phone customer service, they said that I should no longer have trouble using my card. The card continued to decline random charges and I would have to call back the phone customer service and verify I was trying to use my card. After contacting the escalation department on 3/27/14 and speaking to [redacted], she advised me I needed to get a new card that would not have the "flag" on it that was placed on by the system in order to avoid declined charges. She stated that if I went into a PNC Bank branch and explained the situation that I should not be charged for a new debit card and that I could use my old debit card until the new debit card arrived. On 3/31/14, I went into the [redacted] PNC Bank location, explained my situation and requested a new card. They said I would get a new card in the mail in 4-6 days, I could continue to use my old card until my new card arrived, and that I would not be charged for the new card. Once I left the bank, I attempted to use my debit card and it was declined. On 4/4/14 I realized I had been charged for a new debit card and had to call to have the charges refunded. On 4/5/14, I attempted to use my debit card again, as my new has not yet arrived, and found that my card did not work. I called the PNC Bank [redacted] branch and they told me that my card had been reported lost or stolen on 3/31/14. I had the card with me and had explained my situation and was assured my current card would work. During the phone call on 4/5/14, the person I spoke with, [redacted] or [redacted], informed me that there was nothing they could do for me and that all I could do was "hope" my new card came soon since I have no access to money. I explained I was leaving Tuesday morning to go out of town and would need access. He repeated that I can just "hope" that my card arrives by then, if not, they could overnight me a new card that would not arrive until Wednesday.Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to hear how PNC plans to prevent these problems from happening in the future. I have been without access to my own money for 6 days now and will likely be without access to money for a total of 7-8 days. This is unacceptable. Contacting the escalation department did not resolve the issue, contacting supervisors did not help, speaking to employees in person did not help, calling about issues that have happened does not help. There

Business

Response:

Hello,

We are working with the customer to resolve.

[redacted]Executive Client Relations

This will be a short review, just like my 5 mins. visit to this bank (and my last) 2 weeks ago.

On January 28th, at about 455pm, I entered the PNC BANK located at 1153 S Andrews Ave, Fort Lauderdale, FL 33316 (corner of Davie Blvd and S Andrews Ave). All I wanted was change for a $20 bill.

*When I entered a blonde lady on her 30s, wearing blue jeans and using a laptop or tablet asked me if she could help me, and I replied "I just need change", then she said, "OK,".

*When I walked to the 1st cashier position on the left , a latino? guy in his 30s) was counting the money and rolls. When I asked him if I could have change for a $20 , he asked me " do you have an account here? ", I said "no", then he said he couldn't do it unless I was a customer. I told him I thought that was ridiculous, and coercive in nature, as if it was a bribe to get you to do business with PNC Bank.

*Then, I asked for a MANAGER, it ended up the lady who greeted me in blue jeans said she was the Manager, and that its their policy to login every transaction into the system, and that if I wasn't a customer then they would have no way to give me change. When I asked her to show me that policy in writing, that it has to be disclosed if it's a policy, she and another lady said that it is an internal procedures, and that they can't show me that. I told them both that it was ridiculous and that it was not ethically correct. Then she said " I could try to see if anyone has change for a $20, but at that point I courteously declined with a "NO-THANK YOU", I would not give my business to a company who forces me to be a customer to help me out with a simple thing like that, that I wasn't trying to cash a check or anything that needed my personal information, and that if one could not get change at a bank (which is one of the functions everyone expects from a bank), then that was very wrong.

*Then I left.

*I feel I was discriminated against and coerced into trying to get me to sign up with PNC Bank or else service was going to be denied.

The funny thing is that I was considering the idea of talking to someone about opening up an account since they had a huge sign at the door with a great deal, but no-one even bothered to ask me or find out how to get me to sign up.

Instead, they went the wrong way about it, and it back-fired on them. Am I the only one who's gone through this, just to get "change"?

** PNC BANK: Shame, Shame, Shame..! that's a sure way to loose the game!

Let's see how many $20 bills you refuse or decide not earn in the future (big miss, since banks are in the business of making $$$), all of it just because of this "policy".

Review: PNC bank has been ordering my transactions in a manner that allows them to charge extra overdraft fees. I have documented seventeen times over the past year alone in which the transactions were re-ordered and this resulted in excess overdraft fees. When I am receiving a overdraft fee, typically the first fee is justified. However, in 17 instances over the past year I was charged a second fee because the transactions were applied to my account in a order of descending to ascending.Desired Settlement: I would like transactions in my account to be appropriately applied. I would also like to be refunded for the 17 fees that were unjustly charged.

Business

Response:

PNC Bank, N.A. responded to [redacted] on December 4, 2015, and considers this matter

addressed JME 12-4-15

Review: I have contacted PNC multiple times about the overdrafts on my account which occurred when I was in the hospital. They ended up paying the overdrafts and then reversing two of them. When the bank reversed them I had to pay the entity [redacted]) the amounts of the reversals. I transferred money to cover one of the overdrafts and before I could deposit money to cover the two others the bank had already reversed them.Desired Settlement: Seeking a reversal of all fees to bring my account to a zero balance. If PNC is willing to reverse the fees I will cease all business with PNC now and in the future.

Business

Response:

July 17, 2015Today, spoke with [redacted], resolved with customer. **

Review: PNC is the mortgage provider for my new home (purchased in September 2012). I pay my mortgage and tax bills through an escrow account. We received income tax bills in the mail and I called PNC to make sure they had them and they said they did not. I faxed the two bills over to them and called to verify they received them. One of the bills was for $19 and the other was $2000 (my house is a new construction model so the taxes were significantly lower the first year). The escrow contained enough money to cover both of the bills. The $19 bill was paid but the other was not. This contact took place the summer of 2013.I did not find out that my larger tax bill was not paid until I received a letter from the county telling me that my taxes were past due and consequences would happen if not paid within 5 days. I rushed out to get a cashier's check and made the payment out of my own pocket. I called PNC (this was in October 2013) and told them the situation and was told to fax in the bill and late payments that I paid and I would receive a payment of that amount from my escrow so that everything would balance out. I was told this could take 15 business days. I had not heard anything from them in December (or received a check) and called back. They told me the escrow analysis didn't happen and that they would put it on a rush payment. I called back again the date I was told (December 30th) and was told the check was in the mail. I called back today (January 13th) and was told the check never went out because something got caught up with my changing tax bill (since I have a new construction house it will go up dramatically over the next year but they wanted to lower my payments to match the current bill which I had already told them not to do).Desired Settlement: I would like the amount I paid out of my pocket (plus the late fees) paid to me in a timely manner. I have been patient (I paid in October and still haven't seen anything back) and have dealt with many different people over the phone and in a PNC branch.

Business

Response:

We have acknowledge the client's complaint in writing. The response letter is dated 1/17/14 and also notes that we will provide a reply by 1/31/14.

Consumer

Response:

I received the letter they mentioned that told me I would be contacted and then received another letter that I have attached telling me that I would be contacted by February 14th. This is what has been going on for months now and I have spoken to many different people and received multiple letters about the matter and the timeframe that I am going to hear an answer is constantly changing.

Regards,

Business

Response:

I have submitted Mr. [redacted] most recent inquiry to our Mortgage Escalation Team today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My daughter and I have a joint account. She received a text on her cell phone onFriday, October 24, 2014 at 7:19pm. The text said "PNC Notice: Ms. [redacted] your cardending in @@@@ is locked. Please call ###-###-#### to unlock account. She justturned 18 and is attending [redacted] University and she tried to get in touch withme but I was on a plane to [redacted]. The next day when I checked in with her she toldme about the text and said it is fine she called the number and they unlocked heraccount. I asked her what information she gave them and she said they just needed herpin number to unlock her card. She gave it to them. I immediately said, you shouldnever give out your pin number you probably have no money in your account now. Shesaid I didnt know, I couldnt get in touch with you and I needed access to my money. Ichecked her account and sure enought there were 3 international ATM withdrawls. Iimmediately called PNC. They gave her a provisional credit pending investigation. Icalled to check on the status and they said it was denied and the money would betaken out of her account and I should recieve a letter in the mail. I have still neverreceived a letter and today is November 12th. They said the reason it was denied wasbecause she gave out her pin number so the transaction was legal. I asked to speak toa supervisor and they transferred me to an escalation manager. I explained that it wasa fraudulent text and we should not be responsible for the charges. They said that thewithdrawls happened in Russia. Clearly my daughter who is 18 and currently attendingcollege in ** was not in Russia using her check card. They acknowleged it was aphishing scheme but said they were not liable. I of course said I wanted to continue todispute it so it is currently still in dispute but one representative told me that it wouldprobably be denied because my daughter gave her pin number. I am so frustrated thatin a clear case of fraud that they are do not bear any responsibility. It is myunderstanding the Reg E states that in the case of fraud the consumer is onlyresponsible for the first $50. I found the following article: ....Even worse, you arefighting to recover your own money back into your own checking account. It is truethat some banks may eventually honor the voluntary $50 limit, but consumers facehorrific problems because while the bank is conducting its internal investigation,consumers are dealing with other checks that may bounce, and consumers faceenormous hassles explaining what happened to the bounced checks they wrote to theirother creditors, since the fraudster drained their account. In 2001, the chief nationalbank regulator, the Office of the Comptroller of the Currency, which regulates all bankswith national in their name, warned banks that the burden of proof in a reinvestigationis on the bank to show that a transaction was authorized (in other words, the bank isn'tsupposed to presume the consumer is guilty, but innoncent, when the consumerclaims fraud). Excerpt: ...The OCC is concerned that some banks may be rejectingclaims of unauthorized transactions solely because the customer's Automated TellerMachine (ATM) card or debit card and personal identification number (PIN) were usedin the transaction, and the customer supplied no information indicating that the card orPIN was misappropriated. These facts alone may be insufficient to establish that atransaction was authorized because fraudulent means may have been used to obtainthe customer's account number, card, or PIN. For instance, the customer may havebeen a victim of "shoulder surfing," a practice used by criminals to obtain account orcard numbers or PINs by observing customer transactions. Therefore, banks cannotassume that they have satisfied their duty to investigate simply by concluding that thecustomer's debit card and PIN were used in the transaction at issue.... OCC, 7 Sept2001.Desired Settlement: The refund of $215.25 should not be removed from our account in a case where fraud was clearly committed.

Business

Response:

Re: #[redacted] – [redacted] Dear Ms, [redacted] This letter is written in response to your correspondence regarding Ms. [redacted]. PNC Bank has mailed Ms. [redacted] a response letter addressing the concerns expressed in Revdex.com Case #[redacted], directly to the customer’s address of record with the bank. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint. [redacted] Bank Officer Executive Client Relations

Review: I cancelled our heloc application at least 3 times during the past 3 weeks and they continued to process it to the point they could turn us down and ruin our credit ratings. My credit score is [redacted] and my wife [redacted]is [redacted] as provided to us by PNC Bank. We did not have any problems with our credit reports other then having to much available credit to us. That was provided by PNC Bank to our PNC heloc that expires 7-14-2015. The heloc has a $0.00 balance. We also have our mortgage with PNC Bank. They said we don't have enough accounts currently paid as agreed and enght of time revolving accounts have been established. In other words we are wrong for wanting to stay out of debt. Our credit reports show we have never missed a payment on anything. What more can we do? I guess we are to old! ref.loan application xxxx[redacted]Desired Settlement: We don't want anything negative reported to the credit reporting angencies that would hurt our credit reports and fico scores. we want any negatives that have been reported to the credit reporting agencies removed at once. ref. loan application xxxx[redacted]

Business

Response:

PNC has responded directly to the client. No release provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a safe deposit box at the Telegraph location. I received a letter stating I would be charged $45 for it now. PNC said they where honoring all [redacted] stuff from switching names. My safe deposit box is suppose to be free not $45. I called back and then a man told me it would be $35.Desired Settlement: I want my safe deposit box free like it has been and like they said!

Review: I took out a $9000 line of credit with PNC back in 3/2014. We do not have a local PNC bank to deal business with and therefore we did business with PNC rep over the phone. After spending 1.5 hours on the phone, being given an explanation of the figures/monthly payment and how this information is configured, we agreed to draw the $9000 with repayment of $97/month. When we received our 1st billing statement, the monthly amt due was $291/month. When I called and had this investigated, I was informed that the representative that I was dealing with that day "unfortunately gave me wrong information and her numbers were not correct, therefore I would be responsible for the $291/month." I have been making the initial "agreed upon" monthly payment of $97/month. We have called on MULTIPLE occasions and spoken with MANY different people (which is all documented). Since Sept 2014, I have been requesting for PNC to send me some type of "contractual agreement" that shows the agreement which was made back in March when I made the draw. Unfortunately, I have YET to receive the agreement. PNC "claims" this was mailed out back in sept but we have not received anything in mail. I requested for PNC to send this to me via certified mail which they have not done. I have been receiving monthly billing statements but somehow have never received the "agreement." I did not agree to pay $291/month, I agreed to pay $97/month and after spending 1.5hrs on the phone having the figures explained by PNC's rep to later learn after re-listening to the recorded phone call from the initial day back in 3/2014, the rep gave me wrongful information and PNc admitted that they are not responsible for the incorrect data given by their own rep.Desired Settlement: The amount I initially agreed to pay, $97/month, should be honored as I trusted in their company to provide me with the correct information to later learn they cannot be trusted. We even offered to meet PNC in the middle to pay $150/month and they would not make any adjustments. We were also told by PNC rep that all late fees would be removed until this matter could be addressed and handled which has not been done.

Business

Response:

PNC Bank, National Association (“PNC”) received the complaint for Ms. [redacted] on December 22, 2014. We have evaluated the information and mailed our response to the customer. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any questions, please feel free to contact me directly at ###-###-####. Thank You,[redacted]

[redacted], MSWOfficerExecutive Client RelationsPNC Bank

Review: After months of PNC ignoring my customer support tickets for assistance, I called to close both my checkings and my savings account.They lied to me about the accounts being closed, as they continue to send me statements about my savings account that I told them to close.When I called, they told me they would have somebody call me back. This again was a lie. All they do is lie. They never speak to the customer or help them. They just promise to call back, and never do. They say they've done what you asked, and they didn't.This is illegal. I told them to close the account and they're keeping it open fraudulently.Desired Settlement: I want the account closed, I want an apology, and I want to be compensated for all of my time and frustration I've spent trying to deal with these terrible people.

Business

Response:

Tell us why here... PNC attempted to contact the client and considers this issue resolved.

Review: PNC BANK HAS A PRACTICE OF CHARGING CUSTOMERS FEES BEFORE THEY ARE EVEN NOTIFIED,sINCE DEC 2015 I HAVE PAID OVER$ 700.00 IN OVERDRAFT CHARGE AND DAILY FEES.I HAVE OPTED IN AND OPTED OUT.PNC HAVE MADE THOUSAND OF DOLLARS FROM ME IN PAST YEARS.I WENT INTO A BRACH AT THE [redacted] SPOKE WITH A MANAGER ABOUT REFUND AT LEAST SOME OF THE FEES AND WAS TOLD HE COULDN'T BECASUSE PNC NOW FEELS THAT A CUSTOMER HASN'T LEARNED THEIR LESSON.mIND YOU I AM 62 YEARS OLD AND WOULD NEVER JUST WANT TO GIVE MONEY AWAY.I BEEN WITH PNC FOR YEARS AND THIS HAS ALWAYS BEEN THE PRACTICE IF YOUR OPTED IN OR OUTDesired Settlement: REFUND OF SOME OF THE FEES

Business

Response:

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on April 7, 2016, and considers this matter addressed.Sincerely, Andrea C[redacted] Executive Client Relations PNC Bank

Review: PNC Mortgage purchased my home loan in January 2016 from [redacted] had not paid my insurance premium, held in escrow, to [redacted] Insurance. I had to pay my [redacted] insurance myself. I contacted PNC and spoke to Sierra B[redacted] She stated that PNC had the escrow money but was NOT allowed to send me a check. PNC would send the 1,885.95 to [redacted]. She said that they would confirm that my account was paid in full and refund the money to me. Instead [redacted] sent the money back to PNC. Now PNC refuses to pay me the escrowed amount! My account is satisfied with each company and I am owed $1,885.95. Please help...Desired Settlement: My accounts are satisfied with each company. I am out 1,885.95. Send me a check for that amount.

Business

Response:

PNC Bank, N.A. responded to [redacted] on April 12, 2016, and considers this matter addressed. LL 4/12/16

Review: I've been a PNC bank customer for almost 2 years. [redacted] bank was offering a $150 promo. bonus, but my friend told me PNC was offering $200. So I called PNC. He told me I qualify for the $200 promo. bonus ( called "recurr" or something like that), because my monthly deposit was over $500. So I went with PNC. Earlier this week when I was going thru my records, I did not see where I'd received my bonus. So I called them. After being put on hold for over half an hour each time, or someone not even coming back on the line at all, I finally told them I didn't get my bonus. I was insulted, spoke to in a degrading manner, and rudely treated. One person had the nerve to talk to me like I was a child. Because I am disabled and dyslexic, I don't appreciate them discriminating against me like this. I even had someone actually say "well we can't give you the bonus unless you have the " flyer", after I'd just told him I didn't hear about their bonus from a "flyer", but from their customer service on the phone!! This is misleading to do to someone, and its like a bait and switch They promise a bonus to get you roped in, then when they dont you the bonus .Desired Settlement: I want the $200 bonus I was promised!

Business

Response:

To Whom It May Concern, PNC spoke to [redacted] on June 23, 2015 to address her concerns and consider this matter addressed. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank...

Consumer

Response:

From: [redacted]Date: Sun, Jun 28, 2015 at 8:56 AMSubject: ATTENTION: MRS. [redacted]To: [redacted]

In reference to my complaint ID #[redacted], I am REJECTING the "response" from PNC. They "consider it addressed"?? Well NO it isn't. PNC has a LONG list of complaints, per the Revdex.com website and the consumerist, of not honoring promised bonuses. I want the bonus I was promised by PNC. Additionally, I want my complaint given to Mr. [redacted] immediately. I want him to be aware of this, and I want a response from Mr. [redacted] himself. [redacted]

Business

Response:

To Whom It May Concern,PNC Bank, N.A. spoke with Ms. [redacted] on June 23, 2015 and, as no new information has been provided, our response remains unchanged and we consider the matter to be addressed. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Consumer

Response:

On Fri, Jul 17, 2015 at 12:21 PM, <[redacted]> wrote:I totally reject their response ! They have NOT "addressed" this issue at all. They repeatedly are giving the Revdex.com generic responses hoping I'll drop my complaint. . I specifically want my complaint sent to Mr. [redacted] immediately. I have a right to request that, and Mr. [redacted] has the right to be informed of this unresolved complaint.Signed,[redacted]