PNC Financial Services Group, Inc.

Review: This is about over charging of overdraft item fees at the [redacted] Ky branch office location of PNC bank. On 03/01/2016 I had 384.56 in checking account. I had a charge for a dr office co-pay of 35.00 to show up where they had waited since 01/19/2016 to 03/01/2016 to run it through on my bank debit card. I hadn't figured it in because I naturally assumed it had already long since been deducted from my checking account because of usual punctual process of using debit cards. After that my account is showing 29.56 to the good. Then the transaction of 12.48 to dollar store posted leaving my account balance of 17.08. After that on 03/04/2016 the checking account was hit with 2 overdraft fees of 36.00 each causing the checking account to be -54.92. Then later the same day the charge of 29.95 posted causing the account to be -84.87 overdrawn. On 03-07-2016 another overdraft fee was added making the account 120.87 overdrawn. The first 2 transactions were covered without making the account to be overdrawn, still 17.08 in the black but PNC charged my account for 3 overdraft fees when the 1st 2 transactions wasn't subject to overdraft fees. I should have only been charged 1 overdraft fee when the 3rd transaction posted. This should have changed my checking account to -48.87 neg after all 3 transactions and 1 overdraft fee applied. Instead PNC bank is charging me 3 overdraft fees even though 2 transactions were clearly covered.Desired Settlement: All I'm asking for is refund of the 2 overdraft fees which should not have been charged to my checking account to begin with since the funds were in account to cover the 1st 2 transactions.

Business

Response:

PNC Bank, N.A. responded to [redacted] on March 9, 2016 and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: PNC recently sneakily changed their ATM policy. I recently noticed that I was being charged an atm fee and pnc fee when I accessed my account via a non-PNC atm. When I opened my account with pnc I was told customers who used non-pnc arms would be reimbursed for up to $8. So when I noticed the double charges I was confused. Upon calling customer service I was informed that as of Dec. 2013 pnc no longer offered this option. Not only was pnc now charging 2.50 they only reimburse up to $5. Why weren't customers informed? The rep responded that a letter was mailed months ago with details regarding the change. Lies! I never received a letter stating anything about ATM fees increasing. Our emails get bombarded with notices from PNC, why not send an email or message to our online banking accounts? This was an underhanded way for pnc to steal from customers, completely unethical. I plan to close my pnc account not only because of this incident but also for the lack of customer service. The woman I spoke to was extremely nonchalant and condescending. I shouldn't have to put up with attitudes such as hers and a bank that pilfers from customers.Desired Settlement: I want to be reimbursed for the ATM fees and pnc fees. I should not have to be charged these ridiculous fees for accessing my own money.

Business

Response:

3-20-2014 [redacted]. customer has been contacted by [redacted] in order to resolve her issue.

Review: Ladies & Gentlemen:I have been a account holder with PNC Financial Services Group, Inc. since I was in college. After college I was not only a banking customer, but also took out a auto loan keeping my loyalty with PNC Financial Services Group. As of April 14, 2015 YOU as a corporation have lost loyalty and faith for your company. My issues began after I the consumer realized that my accounts had been breached and over $1,200.00 was removed due to fraud. I immediately contact the Advanced Retail Escalation Group based in [redacted] I spoke with over four Managers in that center who over and over gave me wrong, inaccurate, and conflicting information. I am requesting that my calls be pulled as they are all recorded from April 9, 2015 to April 14, 2015 to be reviewed from attorney.Overall, this by far has been the worst and embarrassing retail banking experience in my career. Currently, I am in the process of obtaining a mortgage for a home through [redacted] and in the process of closing my account with PNC Financial Services Group for good. At this time I request a written response by a director or officer of consumer relations as well as my recorded phone calls for my legal counsel.Desired Settlement: All money fraudulently removed from my account to be replaced.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on June 11, 2015, and considers this matter addressed

Review: Ladies and Gentlemen: We dispute adverse information that PNC Mortgage has placed in our credit reports and request that all such information be removed immediately, as, in part, it allegedly violates the settlement agreement on the aforestated Maryland property. PNC's [redacted] has refused to remove it, per the attachments. The only adverse information to our knowledge on our credit reports is that from PNC Mortgage. We thus maintain that PNC Mortgage is solely liable for the damages we have incurred, as set forth below. Ironically, PNC Mortgage returned an approximately $1 000.00 good faith payment that we had made on the property, yet fails to state that on our credit reports. We are copying this correspondence to the Revdex.com and the Attorney Generals of Florida and Maryland for their review and requested intervention on our behalf. Per the enclosures (Transunion credit report, property settlement agreement, and email) that I ([redacted]) emailed on February 21, 2014 to PNC Mortgage's [redacted] and to which we have received no response, we hereby state and allege as follows: The loan debt was SETTLED per the attached Transunion credit report. There is NO delinquency. We have notified Transunion of this dispute. Further, per the enclosures, the consummated property settlement agreement states that PNC would report to the credit bureau that the loan debt was legally satisfied for less than full debt further, PNC said it would record the Mortgage/Deed of Trust as satisfied. PNC allegedly did not do this; on the contrary, PNC states, for example, on our Transunion credit report that: Settled less than full blnc Balance (as of 07/13) = $0.00; however, it also most adversely states the following: Page 2 High balance of $404,500 from 07/2011 to 07/2013. Maximum delinquency of 120 days in 04/2013 for $14,041 and in 07/2013 PNC Mortgage also has inserted other adverse information on our credit reports, all without foundation as the matter was legally settled. The adverse information is misleading, inconsistent, and self-contradictory, and gives potential creditors the false impression that there remains a high delinquency. We are being repeatedly damaged by the adverse information that PNC placed, without just cause, on our credit reports: for example, we are being denied credit, some of our credit cards are being revoked by creditors after legal settlement on the property took place, and we are suffering severe emotional distress: loss of sleep, anxiety, worry, unable to concentrate, and afraid we won't be able to obtain further credit or buy other property. Further, PNC Mortgage's uncalled for act is causing us to argue with each other about finances, and adversely impacting our children, two of whom are special needs. Please correct this travesty immediately.[redacted]Desired Settlement: Please correct this travesty immediately.

Business

Response:

This letter is written in response to your correspondence regarding Ms.[redacted]. PNC Bank sent a written response to Ms. [redacted] on March 14, 2014 to address the concerns expressed in Revdex.com Case #[redacted]. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Review: Started a home equity loan application in August 2013. Took over 45 days for approval. Loan dept kept requesting same forms even after they received the forms; loan specialist took more than 4 days to return any calls I made to her which held up loan/ underwriting process; and I received disclosures quoting me at 3.34%, but when I went in to settle the loan today, all my settlement paperwork said 3.99%. Plus all my settlement paperwork had my name incorrect on each form. I previously filed complaints with PNC during this whole loan underwriting process (3 complaints total), and NO ONE from PNC returned my calls or tried to help. Based on PNC's inability to provide me with the rate I received disclosures for, I did not settle the loan. I refuse to do business with a bank that fails to correctly provide rate disclosure information to the consumer. Isn't this fraudulent?Desired Settlement: I would like PNC's loan disclosure practices investigated. I would then like to be informed of the result as I live in a very rural area of Maryland where PNC is the only banking establishment close to me. Pending the result of any investigation, I would need to look into moving all of my accounts to an honest & reliable banking establishment.

Business

Response:

The customer has filed a complaint with the CFPB Regulatory Agency. We are responding to her concerns under this complaint.

[redacted] 11-12-2013

Review: Today PNC bank posted a charge to my account for 80 dollars that I did not authorize. When I went online to look at my bank statement it said PNC bank of [redacted] was the merchant. I called my bank Because there was no phone number listed on the online charge which is unusual. When I called my bank they were able to give me a telephone number to call. The telephone number I called was ###-###-####. When I called this number the automated prompt said it was PNC bank at [redacted] Street. I do not have and have never had a PNC Bank account. I did not authorize this bank or any of the banks account holders to remove money from my account. The visa card in which the money was removed from ends in [redacted]. I would like this to be investigated and I also would like a full refund of the $80. I'm not sure what I'm being charge for or why am being charged but I can guarantee I did not authorize this transaction.Desired Settlement: Full refund.

Business

Response:

Review: PNC changed the type of account I had stating that I went over the limit of transfers between my accounts. PNC made transfers between my accounts without my knowledge or notification and those transfers should not be counted because I did not authorize the money transfers. I spoke to a customer service representative who said he would send my complaint to the escalation department on May 3, 2014. [redacted] from the escalation department called me and emailed me on May 5, 2014, but I was in class and I was unable to answer her call. When I returned her call the directory number did not work and then I emailed her back and she never responded. I then called the escalation department directly and no one had any idea what I was talking about and I have not heard from her or anyone from PNC again. Then I was un-enrolled from my overdraft protection account and now I am being charged fees due to the change in my accounts that PNC has made. My account are supposed to be free because I am a full-time college student. I was told that the transfers were not allowed because the Pennsylvania Banking Commission is trying to force account holders to save money.Desired Settlement: I want my original accounts back the way they were before PNC made the decision to change my accounts that now have many fees.

Business

Response:

Client is in contact with [redacted]. Issue is being resolved 7-10-2014

Review: I used my mobile app to deposit a check for $1200 on Friday March 7, 2014 at approximately 10pm. A prompt popped up after to confirm receipt and said funds would be available for use/withdrawal on Monday March 10, 2014. According to my online account information as well as my monthly statement, this check posted to my account on Monday March 10, 2014. On this day, several charges were presented as well. The next day I was hit with 4 overdraft charges for $36 each, totaling $144. Based on this information that was visible and provided to me, funds were available for the 4 debits. However, in contacting the bank they said the check did not post until March 11. So the information that is visible and available to me conflicts with what they claim when I contacted them. I contacted them several times for refund of those 4 overdraft charges only to be rebuffed by the representatives.Desired Settlement: I would like a credit for $144 for each of these charges. A bank cannot provide a customer with a statement showing one thing and have representatives claim another.

Business

Response:

Please see the attached written response with enclosures to Mr. [redacted] complaint. If you have additional questions, please contact me at ###-###-####.

Review: On Monday, February 3 I went to PNC a little after 5:00 PM to deposit a check to pay my rent (due February 4) and pay a few bills. The bank was closed so my only option was to use the drive up ATM. As I put my check into the ATM a screen popped up that said it was unable to process my transaction. I intermediately dialed the 1-800 number on the back of my debit card and spoke to someone who was not helpful AT ALL. She suggested that I go to the bank in the morning to resolve the issue. The next morning I called the branch from work and they told me to come in also. When I got to the branch she helped me file a dispute and said that it could take 10 days for MY money to be returned to MY account. When I asked what I was supposed to do about my rent she said to overdraft my account and PNC would remove the NSF. So I paid my rent but now my account is overdrawn and I do not have money to put gas in my car. I don't understand why I am going without with of an error on your account. 10 days is entirely too long for a "dispute process" when all you have to do is retrieve the check from out of the ATM.Desired Settlement: I need the amount for my check, my NSF removed, and some type of compensation for my inconvenience. Make at at least a portion of MY money available so that I can put some gas in my car to get to and from work. 10 days is too long to go without.

Business

Response:

no authorization on file. We have responded to the customer's issue.

Review: I had a loan that was being financed through PNC bank with payment collection through CLC services. My auto loan was paid in full on 10/2/2014. On 10/10/2014 my normal payment was taken out of my personal checking account for an account that was paid in full. I received a letter from my bank stating I had overdrawn on my account. I looked into and the payment that was taken out of my account caused me to have insufficient funds in my account as I was not expecting such a large amount of money to be taken out for something I know longer am obligated to. I have called and talked to various representatives six times. The last two being yesterday and today 10/22. Both of these times I asked for/spoken to a "supervisor" to no help at all. This has been going on close to month and I do not have the money I need back in my checking account. The representatives keep telling me 3-5 or 7-10 business days as if they are reading from a script. Until this point I have no idea when I will receive me funds back in my account that makes it necessary to pay for other bills I have. I am beyond frustrated at this point and have no where to go or no one to get answers from. PNC bank is telling me that they have turned the payment back to CLC. CLC is telling me they haven't received anything from PNC up until this point. I need my money back in my account and no one seems to know how to help me.Desired Settlement: I would like to be reimbursed for the financial loss I have suffered due to the ill advised practices and communication with the companies that "handle" certain aspects of accounts PNC have overall ownership of. My personal bank will only reimburse me for a portion of the collection fees PNC has caused. I want/need my original money back into my account in the amount of $610 ASAP plus $100 that my personal bank will not refund me in overdraft fees.

Business

Response:

PNC Bank received the complaint for Ms. [redacted] on October 23, 2014. We have evaluated the information and spoke to client to address his concerns. Mr. Herms loan account was set up for auto-pay through CLC. A payment was received by PNC Bank in the amount of $610.00 on October 10, 2014. Due to the account beind paid in full, the payment was returned to CLC on October 20, 2014. CLC confirmed they returned the funds to Mr. [redacted] by way of ACH on October 24, 2014. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank?

Review: Three years ago I did a job and was paid with a PNC check. I had banked with PNC for over 15 years. I deposited my check, and then later paid some bills online. Two days after that I found out that they never checked the other acct BEFORE releasing the funds to me. I was informed that I now owed the over $2,500, which I obviously did not have since their "reversal" of the paycheck overdrew my acct. That money NEVER should have been released to me if they didn't clear the check first. I reported everything to PNC's fraud department and I filed a police report. All PNC had to say was that the check didn't clear, so I owed them the money. They neglected to do their jobs correctly, I was the victim of a scam, and yet they expected me to pay for it! Yes, I paid my bills with money that I thought I had. This resulted in me telling them there was no way I was going to pay for their error, so they sent my acct to collections. Not only did I not have any money, but then I had no checking acct, and to top everything off PNC RUINED MY CREDIT FOR THEIR MISTAKE. I just went to sign up with a new bank. I went through the whole process and was told everything was fine. When I went to set up my online profile with them, and got a message saying the acct didn't exist. Assuming this was a mistake, I called, and I was told that PNC had put my name on an "early warning" list as if I was the criminal! PNC they said there was nothing they could do. I called the early warning center, and they said that PNC COULD have my name removed! Completely devastated now, I called PNC back and then they finally got me to some "escalation department" who says that "they will look into it." I explained that my best friend and business partner just passed away,after moving me to [redacted]or our businesses, and I'm about to be homeless. I need a checking acct to get credit or I lose our businesses, my best friend's dreams, and I'll be homeless. They can't be allowed to get away with this. A billion dollar Co can afford to let this go!Desired Settlement: This has gone on long enough. PNC already ruined me once, and now they are doing it again. If they don't want this to go EXTREMELY public, I expect my name to be removed from that list; I expect them to pay off "my" debt to the collection agency because showing a recent debt being paid off will somewhat help repair what they did to my credit - which is the only way I don't end up homeless; and $10K in pain and suffering they caused me by ruining my credit or I will sue them for a LOT more!

Business

Response:

May 13, 2015On May 11, 2015, we spoke to [redacted] and consider the matter addressed.Thank you,[redacted]Executive Client Relations PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I brought a homeless day worker to PNC to cash a check drawn on my business account. The [redacted] branch manager had the personal discretion to waive the $10 fee and help the guy out, but wanted to be a selfish petty [redacted] and refused. I complained that all their smiley talk about customer service is hypocritical phony lip service. SO guess what? For daring to complain about a policy you might disagree with - they canceled our accounts! Two business checking accounts and a Merchant Service account. How? In the typical way you would expect a machine-like uncaring big bank to act: a form letter in the mail, unsigned because no one had the courage to call or face us. No dispute. No conversation. No redress. Just rude, disrespectful, arrogant and typical of Big Bank.Desired Settlement: restore our accounts and move to another branch and investigate the power of a petty branch manager to make such a decision without some adult in the room.

Business

Response:

Dear Revdex.com:

I have spoken with Mr [redacted] on October 8, 2013 and follow up in writing on Ocotber 15, 2013 to address his complaint.

Sincerely,

Executive Client Relations

PNC Bank, N.A.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had a PNC bank checking and savings account with the virtual wallet product. I requested closure of the accounts in April 2014 over the phone. I had 7 USD in the account and I was told I will receive a check of the same. I never received the check and in May I received a letter that I have been charged account maintenance fees for the checking account# [redacted]. I call up the customer care once again and I was told that the account was not properly closed and that it will be taken care of and the charges will be removed while I will receive the check for the balance amount. On 6/11 I receive another letter dated 6/7 from PNC bank saying that I have $1 due with collections. I call up collections and say that it is the problem of the bank that they are not keeping proper records. I was told by the collection agent that No, it is your problem because it is your account.I disconnected and hung up. After which I speak to a customer care rep named [redacted]. She kept on asking me that I have to give her a recent transaction amount. Just imagine that I was being asked to speak of a recent transaction on an account which should have been closed 2 months back. She kept on telling me that collection is the department that can help me. However after talking to someone else she asked my address and phone number and confirmed that the account got closed on May 31, BUT THERE WERE NO RECORDS OF ME TALKING TO THE PREVIOUS REPS. Did the bank close my accounts without me even talking to someone? I think that is a violation too. Anyways, I kept on pressing her to transfer me to her superior instead of Collection and she finally put me back to the IVR. I also do not know if this incident is affecting my credit score for the $1.My questions:1.Where are the records of me talking to the Customer Service reps in the previous 2 occasions?2.If I never talked to the reps how did the bank close my account on 5/31 but still keep me charging these fees?3.If the rep had actually talked to me and closed the accountDesired Settlement: 1. Give in writing why my account was not closed properly OR why it was closed without letting me know?2. Put an end to this and have a responsible person call me and resolve the issue.3. Send me my Check for the balance amount.

Business

Response:

June 13, 2013

Good Afternoon,

PNC Bank, National Association received the complaint for Mr. [redacted] on June 12, 2013. We have evaluated the information and will work with the client directly to address his concerns. We do not have written authorizaiton from Mr. [redacted] to respond to your office. Should you have any questions, plesae contact me at ###-###-####.

Thank You,

Review: We opened up accounts with PNC less than a year ago. I had cashed in a retirement account of $30,000 because I had lost my job. I spoke with the Manager and he was more than happy to help me open my account. He told me I got free checking, would never be charged an overdraft fee and could make as many transfers from one account as I wished. My wife and I lived off of this money. She is disabled and I could not find any work. The money gradually was spent. Now, that I have no money to speak of in the accounts, I am being assessed a $25 monthly charge for not keeping a certain amount in my account, overdraft fees and I am assessing a daily charge of $7 to my account because I have been trying to dispute this with the actual bank itself. They won't answer my calls or emails ( I am restricted on leaving my home because of my wife's disability). I finally got through to a customer service rep who told me that PNC tells people who deposit a large amount of cash that they will not charge any fees and they basically have everything for free and then, if the money is spent, they start assessing all kinds of fees. She escalated my complaint to Corporate and they were supposed to get back with me within 24 hours, but of course they didn't. I even asked if they could place a hold on my accounts to stop the daily assessment of fees until this matter is straightened out and they told me that was not possible. The account is now up to $200.00. Based upon other consumer complaints I have received, this seems to be a common practice with PNC and I deem this a form of fraud.Desired Settlement: DesiredSettlementID: Billing Adjustment

I want all fees returned to me and my account brought down to zero, so I may close these accounts once and for all.

Business

Response:

September 14, 2015Dear Ms. [redacted] PNC Bank, N.A. responded to Mr. [redacted] on September 14, 2015, and considers this matter addressed.Sincerely,Lisa M[redacted]OfficerExecutive Client Relations

Review: I was assessed a $7 fee to my account on 3/19/2015 for which I was not informed about in the past. Customer Service understood my situation and stated that they would refund the charge but never did, even after second call. This, not to mention unprofessional customers service, long hold times and technical difficulties, is my main complaintDesired Settlement: refund of $7 fee (as the bank said they would do but has not)

Business

Response:

March 31, 2015

On March 30, 2015, I spoke with the customer and he confirmed that his issue was resolved and he needed no further assistance.[redacted]Executive Client Relations OfficerPNC Bank###-###-####

Review: 9/On line my bank account clearly shows my account was put in overdraft from ATM Pnc Service Charges.I have a screen print to prove it.10/01/2015ACH CREDIT [redacted] PAYPAL TRANSFER$277.00$138.1009/30/2015OVERDRAFT ITEM FEE $36.00-$138.9009/30/2015OVERDRAFT ITEM FEE $36.00-$102.9009/29/2015DEBIT CARD PURCHASE XXXXX[redacted] PUB & [redacted]$6.00-$66.9009/29/2015DEBIT CARD PURCHASE XXXXX[redacted] DISCOUNT [redacted] OH$11.33-$60.9009/29/2015OVERDRAFT ITEM FEE $36.00-$49.5709/28/2015ATM WITHDRAWAL FEE $3.00-$13.5709/28/2015ATM WITHDRAWAL FEE $3.00-$10.5709/28/2015ATM WITHDRAWAL FEE $3.00-$7.5709/28/2015ATM WITHDRAWAL FEE $3.00-$4.5709/28/2015ATM WITHDRAWAL FEE $3.00-$1.5709/28/2015ATM WITHDRAWAL FEE $3.00$1.4309/28/2015ATM WITHDRAWAL FEE $3.00$4.4309/28/2015ATM WITHDRAWAL [redacted] 4308 [redacted]$23.00$7.4309/28/2015ACH [redacted] XXXXX9841 [redacted] BANK CC PYMT$25.00$30.4309/28/2015DEBIT CARD PURCHASE XXXXX4308 [redacted] 06237 796 [redacted]$12.13$55.43Desired Settlement: Refund the $36.00 charge on 9/28. Apparently the online banking provided by PNC is incorrect to the consumer which gives them the edge to cheat you.

Business

Response:

JME 10-16-15 “PNC Bank, N.A. responded to [redacted] , and considers this matter addressed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I was told by the PNC person from the office of their president that the online banking is only a tool, and only the balance should be used, what good is online banking if the only truly accurate post is the balance.

Regards,

Review: I opened an online PNC account, believing I can open an online banking account like any others. After testing it out for 2 months, I did not like their poor customer services, so I requested to close my account. They told me I would have to pay a $25 fee to close the account! This was not in any clearly visible place when I signed up for the account! I did not receive any "bonus" for opening the account or anything that would merit such fee for wanting to close the account. In fact, I'm making the bank money by putting my deposits with them!!!! and they want to charge me a fee for no longer letting them make money off of me!! Worst bank ever SCAMMING people that deposit funds into your bank and trusting you!Desired Settlement: Remove this fee for my account and all others you have SCAMMED! Let me close my account because I don't like you guys.

Business

Response:

Good AfternoonPNC Bank, N.A. responded to Mr. [redacted] on January 20, 2016 and considers this matter addressed Thank youLauren R[redacted]Executive Client Relations

Review: Funds were withdrawn twice from a POD (paid on death ) account without my knowledge. When I became aware and disputed it, the bank informed me it was past the time limit allowed.

Had the bank followed proper procedure dispensing funds with a thorough investigation with a death certificate this would not have happened.

Random excuses when I ask how this could have happened. Communication has been difficult. Not returning calls when agreed with follow-up results to resolve the issue. The last conversation was agreed with a return call by Wednesday November 26 2015, still no reply.Desired Settlement: Refund or negotiate

Business

Response:

1-7-16PNC Bank, N.A. responded to Ms. [redacted] on 1-7-16 and considers this matter addressed.Thank you,Julie L[redacted]

Review: Mishandling of FHA loan from beginning to end. misinformed throughout the process.

PNC loan #[redacted] was mishandled and violated civil rights.

From the very beginning of the loan process PNC misguided me in the buying process on how much money I the buyer needed to provided and how much the seller could pay for closing. I put in a offer for my house at $350000 with the seller paying 4% in closing fees which PNC did not notify a day before for closing that this could not be done because it would violate the 3.5% down payment required by FHA. PNC also failed to mention before the day of closing that $1500 in seller credits that were issued due to things that needed to be addressed as a result from my personal home inspection. PNC appraisal inspection did not note anything being wrong with the property but once they found out I had a home inspection they ammended my contract for me to fix all item on my home inspection witching 30 days or they were not going to give me back $1800 of escrow funds that I had to come up with a day before closing. Also the amended loaned stayed at different times in the process that on safety items need to be fixed in the inspection in order to qualify for a FHA loan to every single item on the home inspection must be fixed. some of the minor items include door bell not working and replacing caulk around window and doors which I planned to do at my own leisure since they did not affect the safety of me and my family. PNC also violated ethical rights in regards to my relationship with my girl friend making both me and her sign multiple documents on how we were a couple. And proving our relationship.Desired Settlement: I would like an apology from PNC to me and my girlfriend for putting us threw such emotional stress to prove our relationship and I would like all fees that I paid to PNC and my escrow funds of $1800 released.

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 11, 2015, an considers this matter addressed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From the response received from PNC I can see they are not serious in fixing their FHA process.

Regards,

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 25, 2015, and considers this matter addressed”

Review: I would like to voice a formal complaint about the PNC branch on [redacted]. I visited the bank on 9.12.14 to order 500 US dollars in English pounds. I spoke to and ordered the currency from [redacted]. I was quoted the rate of 1.5061 pounds for every 1 US dollar. I received a call today 9.15.14 stating that the pounds were in and available for pick up. I went to the branch and then was quoted 1.5128 as the rate I would be receiving. After doing the math myself I explained to the male teller [redacted] that this was not correct he then got multiple people at the branch involved and still they could not figure it out. The rate that I received was 1.7354 which was not the rate that I was quoted on 9.12.14. I received 285 pounds and 500 US dollars is to come out of my account. This situation does not make any sense to me and I expect to have a manager contact me ASAP. Also I asked multiple time today while at the bank which account the $500 would be taken out of and they were not able to answer this question either. I was very specific while ordering the currency that it needed to me taken out of my savings account. At this point I am questioning switching banks, I have banked with PNC National City for 6 years. I do not feel that I should be treated this way just for performing a simple transition. I expect to receive a call ASAP to sort this situation out before I leave the country on Thursday 9.18.14.. I have already submitted this complaint to PNC directly and have not received a response.Desired Settlement: DesiredSettlementID: Refund I would like to be reimbursed for the amount that I was quoted the exchange rate would be.

Business

Response:

PNC has not received written authorization from the client to respond directly to your organization. PNC Bank is resolving the issue directly with our client.

[redacted] - Executive Client Relations [redacted]