PNY Technologies Inc.

Dear [redacted],PNY Technical Support has contacted [redacted] and offered to issue an RMA providing he could produce the receipt or invoice. [redacted] sent us a receipt for a person named [redacted] which says is his client. PNY would need to either have Lorenzo contact PNY and initiate the...

RMA or [redacted] needs to produce his receipt from his distributor. The offer for an RMA stands as long as we have proper documentation as indicated on our web site warranty statement.[redacted]

PNY has explained to [redacted] that the video card purchase is fully functional and that PNY has no refund or exchange policy for this card. The normal warranty policy exists if the card is defective.The GTX 970 does have full 4GB frame buffer built onboard. GTX 970 is designed to split...

the 4GB into two pools, 3.5 GB + 0.5 GB3.5GB is operate at full speed (196 GB/S)0.5GB is operate at a slower speed 28GB/S)A combination of Windows Memory Management and NVIDIA Driver will decide how the memory pools are utilized. Currently, the algorithm will put 3.5GB pool as priority pool, and will only access the remaining 0.5GB when required, so, full 4.0GB is available on GTX 970. This is NOTHING NEW, previous generation of GeForce has split VRAM pools, eg GTX 660 Ti. Major review sites stand behind their initial recommendation that GTX 970 is still the best card for 1080P and 1440P gaming. They see very minor or no differences in performance with games require more than 3.5GB Frame Buffer. Guru3D:               “Overallyou will have a hard time pushing any card over 3.5 GB of graphics memory usage with any game unless you do some freaky stuff. The ones that do pass 3.5 GB mostly are poor console ports or situations where you game in Ultra HD or DSR Ultra HD rendering. In that situation I cannot guarantee that your overall experience will be trouble free, however we have a hard time detecting and replicating the stuttering issues some people have mentioned.”Tom’s Hardware“The GeForce GTX 970 remains one of the best graphics card buys on the market. It performs the same way it did at launch — which is really good. As such, we will continue to recommend it until there is a better-performing option for the priceHardwareCanucks“The load balancing within the drivers has obviously been doing its job since the GTX 970 has and should continue to be lauded as an excellent graphics card. Nothing changes that.”

we have left several massages to call us and to date have not had a call back.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The PNY GeForce 9500 GT video card has a 1 year out of the box warranty. This warranty can be extended an addition 2 years if registered via PNY web site. I have checked our warranty database and cannot find any registration for [redacted] With no registration information available the video card...

has a 1 year warranty which has passed. Below is a snippet of the warranty that pertains to this complaint. This can be found on our website at [redacted]LIMITED 1 YEAR WARRANTY**Extended for additional two years upon completion of registration PNY Technologies, Inc. ("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of 1 year (extended for an additional two years upon completion of a registration form on PNY’s website) from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. Product must be registered within 90 days of purchase date. This warranty is not assignable; products purchased second-hand sources are not warrantied by PNY. I'm sorry but the video card is out of warranty so a warranty replacement RMA cannot be issued.

Our [redacted] Web team responded to Mr. [redacted] on 3/16 that the order placed had shipped on 2/12.  After checking tracking information, it showed that the shipment delivered on 2/14 which Mr. [redacted] acknowledged except the shipment was not physically present.  Our traffic team had contacted...

[redacted] and was informed that the tracking did show the product had shipped and was delivered so we are not able to put in a claim to be reimbursed.  We informed Mr.[redacted] of this on 3/17 and he acknowledged on 3/21 that he would contact [redacted] to file a claim.

Customer [redacted] has been deemed valid. The customer should receive his rebate check between 2-3 weeks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have stated in my complaint that this is the second unit that has failed but none have been replaced by PNY. I am dealing with a company, not the government for whom I would have to be required to save a receipt, all of which, by the way, fade with time! If PNY cannot find my record, I will simply refuse to purchase any of their products. For a loyal customer, who has many PNY products, I think that the company should at least stand on their word of lifetime warranty, it's not like I have purchased the product used, I don't believe in saving $10 or $20 and risk my computer for a used unit or a unit from an unreliable source. I have the packaging, but I do not have the receipt. I will not argue with PNY any longer, I'll simply stop purchasing and spread the news of this scam.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

ranty service PNY requires the proof of purchase which is defined as an invoice or sales receipt. The full warranty policy can be found on our web site. In the case of Mr. [redacted] we require the receipt because 1st it is policy and 2nd if we cannot replace with "genuine" [redacted] cards...

we will issue a refund. The receipt will indicate purchase price and give PNY the refund amount. without this receipt we cannot proceed.

Complaint: [redacted]
I am rejecting this response because:1) We have been trying to resolve this issue with PNY since 11/2014 and have been given the same answer: they need more time to look into this, the decision maker is out of the office/out of town etc. It has been 4 months and we have not received any kind of response. All emails, calls, messages are being ignored.2) If the key person is out of town, when will he or she be back and when can a decision be made? I am looking for a definite date.
Regards,
[redacted]

Dear [redacted],Per PNY's warranty policy all shipping costs are the responsibility of the customer. PNY will pay for shipping the replacement product. Below is the relavint portion of the warranty policy. The entire warranty policy can be found at...

[redacted]
The consumer is responsible for all shipping costs. When shipping from outside the United States this will include freight, duty, customs fees and taxes. All pricing is in USD. [redacted] Manager, PNY Technical Support

we have not forgotten about this. We ask for a little more time as one of the key players is out of the country. We will have a formal reply once he returns.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Last night I rejected...

their response citing that I shouldn't have to file a Revdex.com complaint to get their attention, but I'd like to give them another chance.If you could suspend or place on hold my rejection-- I don't think it's been processed yet.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In response to the complaint from M. [redacted], PNY’s warranty is for a period of 1 year without registration.  From the warranty web page
https://www.pny.com/File%20Library/Support/PNY%20Products/Warranties/Solid%20Sta...⇄ /> “PNY Technologies, Inc....

("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of 1 years (3 years upon registration) from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. This warranty is not assignable; products purchased second-hand sources are not warrantied by PNY.”We can find no registration information so a 1 year warranty is in effect. 
Base on the receipt provide that warranty ended August 22, 2015.
I’m sorry but, PNY does not replace out of warranty product.

Rebate house managing all PNY rebate claims has been contacted. The customer should receive his rebate between 4-6 weeks. The following rebate claims are now deemed valid - [redacted]  
[redacted] 
[redacted]  
[redacted]PNY Technologies,...

Inc.Rebate DepartmentAn ISO 9001 Registered Company[redacted]
[redacted]
[redacted] 
[redacted]

Dear [redacted],PNY stands behind its products and will warranty product providing the requirements for the warranty replacement are met. The following is what is stated in the warranty terms and condition which can be found...

at [redacted]  "Warranty coverage requires proof of purchase documentation evidencing the date of purchase (sales receipt or invoice) and original packaging". I will waive the reqirement for orinial packaging but cannot waive the receipt requirement. If Mr. [redacted] can provide a sales receipt from [redacted], PNY will replace the defective. [redacted]Manager, PNY Technical Support

Complaint: [redacted]
I am rejecting this response because:
I did not purchase a card assuming that a part of the memory ran at a slower speed. The only card you offer that all memory runs at the same speed and is comparable to the 970 is the 980, so want I would like to receive still stands. 
Regards,
[redacted]