Point Security LLC

Complaint: [redacted]
I am rejecting this response because: They state they are offering me a warranty even though mine is out. The truth about that is they NEVER offered me one to begin with because their employee failed to notice a lot of customers. Not to be nice so that's a lie. They are trying to fix what someone else messed up, but I bought a dvr through another company now and will not never recommend this company to anyone. So im tired of exhausting my options and want people to know HALF the time I owned this stuff it didn't work I ALWAYS had to call in to fix these...And still paying for services I DONT HAVE SO THANKS.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] resolved all issues to my satisfaction. Impressive response and follow through.
Regards,
[redacted]

We apologize for the inconvenience and lack of response due to the request. Point had a network specialist reach out to the customer on 8/17/2017 and resolve the issue of the customer obtaining new network equipment, thus causing the camera system to no longer have the remote feature available. The...

specialist noted there may have been some initial confusion on the brand of equipment the customer had, which could have been the cause for the incorrect e-mail guide.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

From my research, she is correct, we never did send the warranty info as one of our employees failed to send her the info.  The Point Security warranty for the Cameras and DVR is $174.99.  Because we failed to send her the warranty info, we have offered to back date the warranty and offer it to her in full!   Maybe she is not understanding that this is actually a very nice thing to do.  If we (one of our employees) had sent her the warranty info originally, and she paid the original price of $174.99, then we would have come out and replaced the DVR for Free.  Because she never got the info, we are offering to back date the warranty, and do it for the original price of $174.99, and come out and install a new DVR for Free.    We are 100% living up to the original offer.  We are not charging a penny more for the warranty, and we are completely offering to replace the DVR with a brand new one.  Again, we would love to fix everything wrong with the cameras and DVR.  The warranty is $174.99.  we understand that security cameras and DVR's are pricey to replace, so that is why we said that if she just pay the warranty, then we will install a brand new DVR (worth $450) for free.  Plus, if she has any other problems going forward with her cameras, connectors, wiring, DVR etc. it will all be under warranty. Thanks,[redacted]GM Point Security[redacted]

The payment center has notified Point Security that the charge of $27.63 has been reversed and put back into the same account it was drawn from.

Complaint: [redacted]
I am rejecting this response because: again I am being offered a warranty. I was supposed to be offered a year and a half ago but failed to be offered to so now I'm being offered the same warranty that should have been offered to me then for the same exact price and which I had already went out and purchased another DVR and I have my camera's going on my own.. means the DVR that they gave me stopped working I am NOT purchasing a DVR from them when I only have 10 months left in my contract and will be switching to another provider. So I'm glad you think that you are helping in the situation when you are offering the same thing that you offer every other Customer when your company failed to offer me the warranty and the beginning instead of 10 months before my contract is out. thanks. As well as they stated they had called me several times that is right they have called me several times because I have had several problems and have needed assistance in fixing them.Regards,
[redacted]

I have talked on the phone with Mr. [redacted] and Point Security very much regrets what happened with him.  We have come to an agreement with Mr. [redacted] to release him from his contract, and he is satisfied with the outcome.[redacted]Point Security