Polaris Industries

I am rejecting this response because: The Polaris EV is months outside the warranty because they refused to fix it when it was still under the warrantyThey were told it would fail prematurely and they didn't care as long as they could put it off till they didn't have to pay and that's exactly what they didAnyone who really cared about customer satisfaction would have taken it apart and found the problem the first time I brought it to them under warrantyObviously they are only concerned with not spending money honoring their warrantyThey claim that the popping noise I reported is but I have ridden in two other Polaris EVs and neither of them popped at allIf the noise is I would like to know if it is for an month old EV to have the gears in the front end worn out already and everyone else should expect theirs to wear out as quicklyOr did the gears wear out because there was a defect from the factory?

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Polaris and the customer have come to a resolutionThe client was informed that belts are excluded from warranty as they are wear itemsHowever as a onetime goodwill a coupon was agreed upon in the amount of $to redeem apparel and/or accessories at an authorized dealerIt should also be noted that the complainant returned to a dealership on 10/27/after his initial complaint was filed with the Revdex.com the machine is being repaired under warranty and the dealership will contact the client when it's ready for pickupNo further contact will be made with the customer in regards to this case

Initial Business Response / [redacted] (1000, 7, 2015/11/18) */ Polaris spoke with the consumer on 11/and identified some replacement window options we have availableThe consumer was informed they must contact an authorized dealer so they can verify the pro cab model the consumer has installed on his machinePolaris contacted our authorized dealer Five Season Sports which is miles from the consumer's home and provided them with the need information to complete the replacement window requestPolaris left two voicemails for the consumer to see if they had any additional questions on 11/and 11/and we have not received a return call at this time Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Polaris spoke to the consumer Case # C- [redacted] on Monday and the dealershipThe consumers appointment was at the dealership on Tuesday and the unit was dropped off on SaturdayThe dealership worked on the unit early Monday and the consumer was advised of thisThe consumer was advised several times by the dealership and Polaris belts are a wear and tear item and are not covered and the consumer is responsible to repair

Initial Business Response / [redacted] (1000, 11, 2015/09/15) */ Consumer's request to have parts refinished a preferred body shop has been fulfilledIndian Motorcycle has covered the cost with no expense to the consumerNo furthter contact will be necessary at this time Initial Consumer Rebuttal

I am rejecting this response because:This will not be a closed case We were NEVER told of the 8-week response time, until 8-9- Waiting the 8-weeks we are unable to use the ATV; VERY unfair I get to pay the loan and have NOTHING to show for it The summer months are when we can use the ATV, and it has been wasted

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePolaris Industries, Adrenalin Power sports, and I have been discussing our options on the phone and have been coming to a mutual agreement throughout the last couple of days and I am going to trade the four-wheeler in at a higher trade in value and they are working with me on payments and for something that works like it is supposed to and something my husband and I both are satisfied withWe appreciate all the helpWe accept all the decisions as long as they go as we have discussedThat we will receive $for trade in with an additional $and then we are able to get the discount of $on the RZR SThanks to Chris from Polaris and Dillon from Adrenalin we should be getting a very nice product

Created case for [redacted] (C- [redacted] )- Spoke to [redacted] today and gave all information on parts shipping since April and are continuing to ship to dealers to complete this bulletin [redacted] has his case number and number to call back but gave [redacted] all information available at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will contact them and hopefully rectify this issue Regards, [redacted] ***

Treadz Automotive would like to sincerely apologize for the inconvenience of our stait We take pride our business and our customers and customer service should always come firstTreadz Automotive would like to genuinely off you W(2) used tires with installation to customer satisfaction, balance and rotation included at NO CHARGEUnder no circumstance shall any customer feel the need to he in danger after obtaining any service with usWe hope we can help solve this issue and gain your trust within the company; as well as your business[redacted] please ask for-Howard J [redacted] Sr assistance in replacing the two (2) used tiresFeel free to contact me at (317)493-throughout our business hours of:Monday -Friday 8a-6pSaturday 9a-6p Sunday 10a-3pOn behalf of Treadz Automotive, we apologize.Sincerely, Howard J***

I am rejecting this response because: HI can you please give me a few more days to respond to this pleaseI literally don't have time at momentMy son passed away December 30th he was years old and there are more questions than answer's surrounding his deathPlease understand thank you [redacted]

Polaris spoke to consumer on Case # C- [redacted] Consumer was working with ChrisConsumer has been advised that he would have the conversation of trade in assistance but the consumer never called backIf the consumer would like to have this discussion with Chris please call ###-###-#### and reference case # C- [redacted] There is no guarantee anything will be offered but the conversation was offered once the consumer spoke to the dealer about the trade in value

Polaris has spoken to consumer on case # C- [redacted] and has been advised to modifications with the ECU no coverage can be applied

Polaris created a case with consumer today and spoke with consumer and the dealership todayThis concerned was resolved on 5/4/consumer picked up Engine block from dealership

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Polaris(c) will not be able to provide assistance in the repairs for consumer's unitFactory warranty for unit has been expired since 12/22/Consumer has purchased a third party extended warranty though consumer's dealershipThere will be no further contact with consumer regarding this case Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) there Is no reason you should have to replace the complete top end with only miles,the last Polaris worked perfect for years that is why we got another,we spent plus and no one seems to care,if you will not do anything on another machine because the dealer sure don't care,iwe are going to get a Kubota 900,if you can work out a deal on a Polaris I will look at it,I will not give my machine away for nothing.thanks [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Polaris is actively researching the casePlease keep the Revdex.com case openWe will respond shortly

Polaris has spoken to consumer on case # C- [redacted] and the answer stands no coverage applies and this will not be looked into further

I am rejecting this response because: I don't agree with their decision as I have a off road dealers licenseI bought this sled and it was very dirty from sitting on a open trailerSo I took it home to clean it up and took off the panel, hood and exhaust to give them a good cleaning for resaleI think maybe that I never got the exhaust properly put back causing problem thereBut that wasn't why I took it into Western Motor SportsIt was for the drive axle and then they noticed that area and added it to the claim as wellThey assumed the sled had bumper to bumper warranty and added it as wellWhen I bought this sled I gave it a good inspection and there were no signs of misuse anywhereAs you can see from the picturesI would like to counter offer to: If Polaris would send me the replacement drive axle and whatever other parts I would need to repair that areaI would do the work myselfAll I ever buy is Polaris sleds and never had any problems like this before and I have been doing this for over years and had numerous sledsI am hoping than Polaris will accept this offer[redacted]

Polaris is working with this consumers dealer on a resolution to this caseI would advise this consumer's best point of contact is his dealer because Polaris does repair our vehicles

The ask Polaris case provided by consumer has been approvedConsumer needs to work with dealership on this repairNo further action required