Polaris Industries

I am rejecting this response because: This machine has had a heating issue with it since August of It has been to not only the dealership where we purchased it but also to our local dealership in [redacted] numerous times It has been there all summer and fall and is currently still there They have replaced many many different parts and nothing has worked to fix the issue You can contact Brian at [redacted] Motorsports in [redacted] and he will verify that the machine is obviously a lemon The machine has depreciated, we have paid insurance on it, we have purchased extra warranty on it, we have lost out on the fuel it costs to bring it back and forth every time is has to go back not t mention our time and wear and tare on our vehicles and insurance We would like this resolved sooner that later How long do we have to wait?? Put your self in my position and tell me if you would like to pay cash for a machine that you can not useyours truly [redacted] ***

Opened consumer case and spoke to [redacted] Presented [redacted] with Good-will coupon of $to help compensate for his down time while unit was being repaired for warranty work

Polaris worked with Mr [redacted] and his dealership, Reno Cycle and Gear, to resolve this concernPolaris bought back his MYRZR, and provided him with a MYMr [redacted] agreed to pay $in tax/title/license fees to complete the state-specific paperwork requirements to register his new vehicle

Polaris approved engine rebuild assistance on March 10, It should be noted that Polaris found damage to the piston that was caused by snow ingestion and/or water ingestionThe consumer should contact Marquette Powersports for details regarding the rebuildNo further contact will be made with the customer in regards to this case

Polaris has spoken to consumer under case #C- [redacted] Consumer has been advised Our # goail is getting dealers enough parts to address customers who need vehicles repairedOur allocation process and recommended order process will help manage through thisWe have been shipping service kits to delaers since April and continue to shipWarranty covers the cost of repair it does not compensate for down time

Initial Business Response / [redacted] (1000, 11, 2015/12/18) */ Polaris of Gainesville is an independently owned and operated companyPolaris Industries is not involved with the sale of used machines through its independent dealer networkPolaris Industries cares greatly about the experience our customers have and therefore partnered with Charleston Powersports to bring down the repair cost for the customerPolaris Industries has credited a one-time goodwill of $1,toward the repair and Charleston Powersports will offer a discount on parts needed to complete the repairThe consumer has accepted our offer and no further contact will be made

I am rejecting this response because:Glowing red pipe is not operation makes the machine hard to ride and it has melted my chaps on the right side it's a result of poor quality exhaust pipes as in years of owning motorcycles I have not had this happen beforeI think the Revdex.com for looking into this

Initial Business Response / [redacted] (1000, 7, 2015/08/25) */ Polaris(c) will not be able to assist with service requested for consumer's complaintThere is clear evidence of ingestion in consumer's engineConsumer has claimed that there was a clamp missing from the factory which caused this ingestion to occurDealership has confirmed that there was a clamp and it was secured in place upon unit arrival into dealerIngestion is not a warrantable claim as stated in Owner's Manual, therefore polaris will not be able to agree to consumer's request Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Polaris I have witnesses and I have a picture of the hose with no clamp which is what caused the issueThere was no indentation in the hose whatsoeverFaulty manufacturing is to causeThe mechanic stated that he has no documentation to provide us that there was ever a clamp thereDealer also stated photos were sent to PolarisPolaris has no record and also the rep stated the service bulletin was not performed on this utv prior to our purchaseI am requesting that Polaris provide me with documentation from the service department and a written explanation of the refusalwe are getting conflicting stories from Polaris and the dealerAs a consumer I would expect a company to stand behind their product and support the consumer Instead of pointing the finger Final Business Response / [redacted] (1000, 13, 2015/09/15) */ Polaris(c) will not be able to assist with service for consumer's complaintThere is clear evidence of ingestion in consumer's engineConsumer has claimed that there was a clamp missing from the factory which caused this ingestion to occurDealership has confirmed that there was a clamp and it was secured in place upon unit arrival into dealerIngestion is not a warrantable claim as stated in Owner's Manual, therefore polaris will not be able to agree to consumer's requestThe resolution is final and Polaris will not be able to assist in repairs for consumer's unit

You may operate your Slingshot at your discretion however Polaris recommends the recalls be completed as soon as possible Recalls are never planned however as this is a machine they can happen and From testing, engineering review, and through warranty claims, we have seen an abnumber of failures in the models covered in this bulletinI know this is inconvenient and we want to get your Slingshot repaired as soon as possible but our number one priority is safety and fixing your vehicle as soon as possible Polaris advises to work with your authorized dealership for repairs and scheduled appointments for completion

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We are currently working with the consumer to agree upon a resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have not came to a resolutionI just finally got a call from polaris yesterdayFirst time in almost a monthThey said they would look into the case and try to come to a resolutionUntil then, I have nothing to accept

I am rejecting this response because: The protection plan was absolutely not purchased at a dealership/independent businessAs I stated in my lengthy correspondence dated 12/3/I was offered the protection plan by the sales person named Tyler at [redacted] PowerSports located at [redacted] Las Vegas Nevada But I declined his offer on the date of 2/13/Hence the reason for the Declaration page of my protection plan coverage not displaying a signature from the dealerI did asked Tyler very detailed questions about the protection plan, because it was my intention to purchase the protection plan directly from Polaris at a later dateHe was made aware of my intentions and gave me information on the procedures to followTyler stated that I would be receiving invitations in the mail from Polaris prior to my month factory warranty expiration date of 8/15/He continued to say that as long as I signed up with Polaris prior to this date of 8/15/I could obtain an extended warranty plan of my choice that was offered by PolarisThe following offers from Polaris was as such: 5years@ $4years@ $3years@ $and 2years@ $I told him that I would be interested in the 2year plan and that I would not take the protection plan on 2/13/2016, but would purchase it at a later date which I did on 7/9/and 7/26/directly from PolarisI clearly asked Tyler if the year protection plan would immediately follow the month factory warranty offered to all customersHis response was yes it would, and the only stipulation would be that I purchase it before the month time frame had expiredThat made complete sense to me because it would not have made sense to purchase a warranty from 2/15/to 8/15/because that was the timeframe already covered by the factory warrantyHe clearly said that the year extended warranty would go from 8/15/to 8/15/He continued to say that if I decided to do any of the service myself on the vehicle that I would need to maintain/keep receipts of everything purchased in relation to the maintenance of my ATV, so to remain compliant with the Polaris Protection PlanI currently have all my receipts and have approximately hours only on my ATVMy ATV is currently in storage and will remain there until the summerI plan to do the 1st service apt requirement myself at 25hoursI have the necessary receipts to show that I have purchased the items required for this 1st service appointment On 11/10/after receiving my Declaration Page from Polaris I contacted Polaris directly, because this was who I had been working with already to obtain the coverage prior to 11/10/I explained the situation to Kristen and Greg at phone number 203-347-and I was told by Kristen (supervisor) that they had reached out to Polaris corporate about the matter, and that someone from Polaris corporate would be giving me a call to discuss the particularsThis was back on 12/2/As of today’s date I have not heard from anyone from Polaris at all Prior to speaking to Kristen and Greg about this matter I was in contact with Kristen on 6/7/on how and where to send payments to be processed for the protection planI also spoke to Michelle/payment processor at Polaris on 7/26/about where to send payments due to your payment mailing address changeIt is very hard being a consumer in this modern dayBut If I cleary ask questions and receive answers to those question from people who say they are qualified to answer, why should I have to double check behind that person to re-verify what I was told by TylerYes Tyler did initially attempt to sale the protection plan, but it was not purchased from himI responded to Polaris invitations sent to me via us postal service to gain the protection plan directly from PolarisI felt very comfortable proceeding with the purchase based on what Tyler told me on 2/13/2016, because I had no reason to doubt him, because up until the point of receiving my Declaration page everything he said was true After speaking to Kristen at Polaris about my concern she advised me that the year warranty was reflective of the date of 2/15/2016-2/15/2018, and not factory warranty of 2/15/2016-8/15/and then extended warranty from 8/15/2016-8/15/Which to me is a little misleading on the part of Polaris because technically my $is paying for year and a half of coverage as oppose to a complete years of coverage as indicated on the invitation enrollment form couponsMy current coverage from Polaris is from 2/15/16-2/15/2018, inclusive of the month factory warranty given to all customersKristen explained to me that if I was to receive the full years that I would have to pay more for the year coverageThis practice is somewhat misleading and should be addressed at a corporate level, or maybe you are already aware that it is somewhat misleading and simply choose not to address itPolaris as a company cannot think that good business is to simply blame the contractor selling your goods to be at faultYou should take ownership of this issue especially since I did purchase it directly from Polaris based on information obtained by one of your contractorHad I actually purchased it from Tyler I would have definitely gone to his company directly to fix the problem, but he simply offered it on 2/13/Polaris took my money, and your company corresponded with me regularly on what I needed to do so to obtain services Once again I never thought to ask Polaris directly the same questions that I had asked of Tyler on 2/3/2016, nor did I feel like I had tooThe problem that I have now is with Polaris directly because a Polaris representative promised me something and it has not transpiredPolaris representatives, after hearing my concern decided to review the situation, and told me that I would hear something back from PolarisTo date I have not heard anything back from Polaris in regards to this matter

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Polaris will not credit the customer to install a backrest on their MagnumThe bike was engineered with a 21" front wheel and lowered rear suspensionAny rear mounted accessories will affect the bikes performance and not meet our handling requirements; therefore we do not recommend a backrest for this model bike Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok then why does it have a set off foot pegs and seater , seat I would hav e not bought the bike knowing you cant really ride two up I had to invest in a new seat for two with backrests If it won't meet handling then why a second seat??? I will accept a gift to make up for my lose

Polaris has informed and spoke James [redacted] numerous times that no warranty coverage will be offered on this casePolaris Technicians diagnosed and determined that the bar/shaft failed as intended to protect the driveline components and did not fail as a defect, it does not qualify for warranty coverage

Initial Business Response / [redacted] (1000, 8, 2015/10/01) */ The negative camber on customer's unit is normalThe camber will not cause tire wear issues if it is being used for it's engineered purpose of a off-road vehicleNo assistance can be offered for customer's unit as it in conditionThe camber angles on these machines are preset from the factory and non-adjustableInformation has been explained to customer internally through Polaris representativeThere will be no further communications with customer involving this case Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have looked at numerous ATV similar to mine, none of them have this excessive camber I have showed this to other ATV riders and they cannot believe that Polaris will not correct this issueI belong to the Turf and Tundra club and I intend on showing this to the members and my response from Polaris and how they treat customers Final Business Response / [redacted] (4000, 12, 2015/10/14) */ There is no issue with customer's unitPolaris Ranger is a designed off-road vehicleThe suspension is designed to have a negative camber to perform in an off road settingPolaris has reviewed customer's unit and there are no failures with the operation of this machineThe decision is final with this customer's case

Polaris has made contact with this consumer and addressed all concerns and found that this noise is within rangeThere will be no further contact made with this consumer on this concern

Polaris has spoke to [redacted] in reference to case # C- [redacted] We have advised [redacted] Our #goal is getting dealers enough parts to address customers who need vehicles repaired Our allocation process and recommended order process will help manage through this We have service kits shipping to dealers that started the week of April and expect a steady flow of service kits in the coming weeks Over the next few weeks, we anticipate parts availability to cover the initial recommended order quantities for dealers All of us at Polaris understand the challenge and inconvenience this creates [redacted] was also advised his dealer will contact him for bulletin completion and timeline

Polaris has informed Mr [redacted] that no warranty coverage and/or assistance will be offered on this caseThe unit is years outside of factory warrantyNo further contact will be made with the customer in regards to this case

Initial Business Response / [redacted] (1000, 11, 2015/09/15) */ Polaris(c) has informed the consumer to reach out to dealership and get his machine in for serviceOnce consumer's unit is in for service we will be able to provide assistance to dealership technicians for proper diagnosis and repairs on consumer's machine Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) contacted dealership and im supposed to pay dollars an hour for them to try to figure out what is wrong with this piece of junk when the dealer [redacted] in mansfield pennsylvania has spent countless hours of technician time through the guidance of polaris telling them what to do to no availim not spending thousands of dollars more of my money to try to have a different dealership try to figure out what is wrong with this machine when it has NOT been right since the day it left the factoryTHIS IS A FACTORY DEFECT AND POLARIS SHOULD PAY THEIR DEALER TO FIND OUT WHAT IS WRONG WITH THIS MACHINEIM ALREADY OUT AT LEAST $11,ON THIS PIECE OF JUNKI then spoke to another polaris dealer and they told me all of these sportsman models have the same problems and that there is no fix and polaris knows itapparently its been going on for several years and they refuse to stop productionPOLARIS INDUSTRIES SHOULD HAVE THEFT BY DECEPTION CHARGES BROUGHT AGAINST THEM FOR SELLING DEFECTIVE PRODUCTS

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Polaris has informed Mr [redacted] III numerous times that no warranty coverage will be offered on this casePolaris technicians diagnosed and determined that signs of ingestion were seen in the intake ducting which is located where the air filter attaches to the air boxThis is important in this case as the air box is prior to the intake boot that was warpedIt should also be noted that if the intake boot was warped from the factory the dealership would have discovered that during the pre-delivery inspection and/or upon first tear down of the machine in The unit was also months out of factory warranty at the time of the second repairDirt ingestion is not a warrantable defect and no coverage will be providedNo further contact will be made with the customer in regards to this case Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The mechanics at the dealership say there was a factory defectThis defect has caused the same problem twice! For Polaris to own up to the problem and make it right would cost them a minuscule amount of money compared to what they just spent in Glamis, CA at their Camp RazorMy machine has been properly maintained and lightly driven therefore nothing I have done caused the problemIt is obviously a factory defect that caused two identical problemsFor Polaris to show such callousness to a customer who has already spent thousands on the purchase, maintenance, upgrade, and repair of their product is very disheartening and offensiveI expected much from the Polaris product I purchased and was greatly let downExpecting anything different from Polaris regarding this situation seems to have been foolish of meI've run out of words attempting to get this situation remedied, there is nothing else to say and unfortunately to expect

Polaris has spoken to consumer on Case # [redacted] and advised that accessories have a year warranty on them and if consumer meets this requirement to speak with his authorized dealership to submit a claimNo further consideration will be made