Polestar Plumbing, Heating & Air Conditioning Reviews (%countItem)
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Polestar Plumbing, Heating & Air Conditioning Rating
Address: 7252 W Frontage Rd, Merriam, Kansas, United States, 66203-4638
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Installed a new heating and cooling system for my home. Very pleased
Thanks for the great review! We really appreciate the great rating! If there's anything else we can do for you, please don't hesitate to reach out to us!
Outstanding job on my new furance and AC. Techs were very professional and helpful
Thank you so much for the great rating, Brian! We give you 5 stars too!
Our hot water heater finally died and our family was without hot water. I called many places to get quotes on what a new one installed would cost. After reviewing many companies we went with Polestar for several reasons. For one, they were able to fit us with a top notch product within an affordable range. Two, everyone we spoke with from beginning to end were highly focused on our wants and needs. Three, the installation crew were friendly, timely and the process was seamless. We now have hot water again and are very happy customers for life!
Thank you so much for the amazing review, Bill! We're glad we were able to get you and your family hot water again! If you need anything else, just let us know!
Had a sump pump quit working and water was backing up into basement. Called about 2:45 and they said could be here by 5:00-7:00 range, earlier if possible. Got here at 4:00 and had new pump in and job completed by 5:00. Only “complaint” would be the invoice did not itemize the costs for the pump, labor and/or rush service charge...but it was the price they quoted and it was done quick so I’m happy.
Thank you so much, Flint! We're happy to help with any of your home issues that arise. We know that when a sump pump quits working, it needs to be replaced in a timely fashion. We work hard to get to those emergency situations as quickly as possible. Just let us know if something else comes up and we'll get you taken care of! Thanks again for the great review, and have a great day!
Very Professional and Before any work begins they explain everything with no hidden agenda...
Thank you so much, Tito! We're glad we were able to get your issue squared away! We don't deceive people when we go about our work. Our goal is to always build relationships with people so they are comfortable with us. If there's anything else we can do for you, please let us know! We're always happy to help with your home improvement projects!
I called this morning, just finding out if they could take a look at my heatpump, they were here within the hour. Done in about 45 mins. Showed me everything they found (which was minor) very personable and knowledgeable. They even noted they service electric fireplaces - which big plus- I had been struggling to find folks. LSS they are back tomorrow for a look at the fireplace and now Angela and Ernesto are like family! They even had shoe covers on before they rang the doorbell!
Thank you so much Teresa! This is a wonderful review, and we're so glad you wanted us to come back and look at your fireplace as well! If there's anything that we can do, we'd love to be part of that home improvement project! Just let us know and we'll be there! Thanks again for the great review, and have a great weekend!
Polestar is a very professional and skilled team. That explain the work well and are reasonably priced. I highly recommend them.
Thank you so much, Ernie. We truly appreciate the kind words, and we're proud of our techs and the professionalism they exhibit at every call they go out on. We're so grateful for the recommendation, and if there's anything else we can do for you, we'd be happy to help with any of your home improvement projects! Thanks again and have a great day!
Brian was great. Friendly, professional, helpful, responsive. Great experience
Thank you so much, Jeff! We're glad you had such a positive experience. If you need anything else, either plumbing or HVAC we'll be happy to help with your home improvement projects. Thanks again for the great review, and Brian's shout-out!
Great service! Excellent ac install and value.
Thank you for the great review, Jeff! We're glad we were able to get you all squared away, and if there's anything else we can do for you, please don't hesitate to reach out. We're always happy to help out!
Paul did a great job on our AC and was very easy to work with!
Thank you so much for your great review, Cody! We truly appreciate the nice things you said about Paul. He's very dedicated to his work and building those relationships with his customers. If there's anything else we can do for you in the future, we'd be happy to send him out to see you again. Have a great day!
The technicians were friendly and informative! Great service!
Thank you so much for the great review, Misty! We're glad we were able to get you all taken care of, and if there's anything else we can do for you in the future, either plumbing or HVAC work, just let us know! We're always happy to be part of home improvement projects! :)
We have used Polestar for our plumbing needs for several years without complaint. Work has always been done well and the staff has acted professionally.
But today, Tyler G came to do work for us. He did a wonderful job and made sure his work was done and everything was in order before he left. He answered all of our many questions and provided additional estimates as requested. He acted very professionally. It's great to work with Tyler and Polestar.
Thank you so much, Patty! We really appreciate the kind words, and Tyler's shoutout! If there's any other plumbing or HVAC work you need done, please just let us know!
Technician sent out by company tried to sell me new a.c. Unit from the time he entered my property I said no but he could give me estimates. He did not do any troubleshooting on my current a.c. Unit that I saw just replaced parts on my a.c. Unit and took those parts away without showing them to me and explain why they were bad. Technician than said he needed to check the control board in my furnace and why he was there he changed out the transformer again not showing the part after he removed it after this he turned on my a.c. And said that my blower was not working and would need to be replaced. I did not let him do anything further as he kept escalating what was wrong. I called in another company and found out that technician deliberately unplugged blower wire when he replaced transformer these two items are not anywhere close to each other in the furnace. There was nothing wrong with the blower.
we don’t know what the other company told you, but we would never practice business like that. Our technician is a great guy and he took great offense to being accused of trying to purposefully do harm to someone’s personal property. We’ve been around since 1984, and we don’t stick around for 34 years by doing shady things. You never asked our technician to see the parts, but he would have provided them to you had you asked. When we got there, we did our diagnosis of the unit, and we found that several parts had to be replaced. You allowed us to do those repairs, but when it came time to replace the motor you were not agreeable to that work. When you told us to stop working, we stopped. However, we did go over the work that we were going to perform with you before we did anything because we always want to make sure that we were doing what you wanted done. We’re sorry that you feel like we wronged you, but we only charged you for the services that you received. Because we only charged you for the services that you received we won’t be issuing you a refund.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
I accept that no refund will be forthcoming, However, the issue still stands that if I would not have stopped further work I would have been charged for UNNECESSARY services, repairs and furnace equipment that was not needed at this time due to the deliberate unhooking of the blower wire and/or the negligence of your technician to not return the working area to its pre-work status in order for him to tell me I needed a new furnace which I did not need at the time and that is when I stopped further work, as my furnace worked fine all winter and even when the outside air conditioner unit stopped working. This makes me suspect the other work your technician did while at my home. How much of the other services/repairs were truly needed? I called in another company because I did not trust the work your company/technician did at my house and it doesn't instill confidence in my using your company again. Taking advantage of the lack of knowledge of the homeowner may not be considered a shady business practice, but it should be.
Regards
Douglas from Polstar came out to find out why our air conditioner was not working. He was here early in the time window. Very polite, knowledgable and quickly diagnosed the problem.
Martin, thank you so much for the great review! Douglas is a great technician who truly knows his way around HVAC systems! We're glad he's a member of our team, and if there's anything else we can do for you, HVAC or plumbing, please just let us know! Thanks again and have a great day!
Technician was excellent. He installed an IComfort thermostat. He made sure everything was connected and heating and cooling were working. Thank you for a job well done
Thank you for the great review, Bob! We pride ourselves on our ability to handle every job efficiently and getting them done correctly the first time! We're glad you were pleased with the service and if you need anything else, HVAC or plumbing, please let us know! We're always happy to help out! Thanks again and have a great day!
I heard of Polestar by word of mouth and I am very happy that I did, their bid was the best I received and they where able to start almost immediately. The technicians treated my home as if it was their own, very neatly and cleaned up perfectly after themselves. They were knowledgeable, thorough and completed the job quickly. The front office was also thorough and answered my every question. Would I have them back? Yes I would without question.
Thank you so much, Mike! We'd absolutely come back to visit you too! Our goal is to be as competitive as possible with our bids, and we only want to leave behind a business card and working equipment. If you need anything else in the future, either plumbing or HVAC work, just let us know. We're happy to help out!
Very thorough tune up performed on our AC unit today. The technician checked numerous areas of the system, and cleaned it up nicely.
Thank you so much, Stephen! We truly appreciate the kind words. We pride ourselves on being thorough with our tune ups. We want to make sure that we don't miss anything. Let us know if there's anything we can do for you though, and we'll be happy to get back out there for you!
Experienced. Professional. Friendly. Overall great experience working with Polestar.
Thank you for the great review, Zac! We really appreciate the kind words. We had a great experience working with you as well. And if there's anything else you need from us, we'll be happy to help you out in the future. Thanks again and have a great day!
We had an excellent experience with Polestar. Paul arrived on time. He explained each step of the work he did. He left the area clean and neatT.
Thank you, Paul, for your outstanding work.
Thank you for the great review, Robert! Paul works very hard to make sure that each and every job he does is left in the same condition as it was when he got there. His attention to detail is outstanding, and customer service is his top priority. We're glad he was able to get you taken care of, and if there's anything else you need in the future, please don't hesitate to ask! We're always happy to help out!
Did great work, techs were courteous and answered all my questions.
Thank you for the great review, Vicki! We're always pushing to provide the best experience possible for every customer. We're glad we were able to deliver a positive experience for you, and if there's anything we can do for you in the future, please don't hesitate to reach back out to us! Have a great day and thanks again!