PoliceAuctions.com

Thank you for making us aware of the customers concerns.Whenever a customer feels that the items they received do not match the picture or description we offer the customer a full refund on their purchases In this case when the customer contact us on 8/17/our friendly Customer Support Team for RMA numbers the customer was informed that they would be receiving a full refund for the items Once the items come back into our possession the customer will be issued a full refund, within business days of the receipt of the items As it states in the Terms of Service: All item descriptions and photos are thought to be accurate, but are not guaranteedIn cases, where a description or photo is inaccurate, the customer shall be entitled to a full refund upon return of the item, including original outbound shipping charges.The shipping cost for all items is posted on the auction listing before customers ever place a bid This is so customers can build that shipping charge into their bidding and buying strategy As we state on the website: Shipments cannot be combinedAll items are shipped separately so policeauctions.com can verify that each shipment was delivered and received.If the customer has any further questions or friendly customer support team is available between am and pm Pacific Time Monday through Friday, excluding holidays thanks you again for making us aware of the issue

Thank you again for contacting usAs we stated in our previous response the refund has already been issued The refund was issued on 9/2/ If the customer would like they can contact our friendly customer support team at our proactive customer support staff will be more than happy to provide the customer with the transaction codes for the refund The customer could then contact their card issuer and the card issuer could easily track down the refund for the customer We do not want to post private banking details in this communication, for oblivious security reasons Or support team can be reached am to pm Monday through Friday Pacific Time We always strive for 100% customer satisfaction In this case since the refund has already been issued their is little more we can do, other than have the customer contact our support team so we can provide them with the transaction details of the refund Thank you again and we look forward to hearing from the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ When I signed up for Policeauctions.com I used a unique email address, one which was to be used solely and uniquely with PoliceAuctions.com The catalyst for my contact with PoliceAuctions.com was the receipt of an email from a third party which used this email address for contact There is only one location in the world where this email address exists and that is in the customer database for PoliceAuctions.com.Further clarification on how I can use an email address for sign up which does not exist as an actual email address on the destinaction email server: The domain where the email address is owned and managed by myself as a personal domain The email system is setup to take all incoming email and post it to a default email address This allows me to create unique email addresses for sign up with any website where I do business and not have to create a corresponding actual email account on the destination domain So, PoliceAuctions.com has a unique email address used as part of my account sign up That email address is uniquely traceable to that website, which is why I was able to identify the source of the email address and contact them directly.This leaves two possibilities(1) The customer account data has been sold by Policeauctions.com to third parties for use as part of email solicitations (2) The customer email account data was pillaged from servers owned and managed by policeauctions.com.Policeauctions.com may clarify this by stating their policy related to the sale of their customer data and whether such customer data containing my customer record has been sold in the past If the answer is No to either question then a breach of customer data for Policeauctions.com has taken place.As an IT professional I am seeking to help bring this issue to the attention of appropriate parties where I have identified this issue for policeauctions.com I have no security services to sell I have no product to sell I have seen this issue before at other companies where I have had unique email addresses traceable to the source website.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't receive the email nor the refund as stated Thoroughly disgusted with this company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Thank you for making us aware of the issue We always strive for 100% Customer SatisfactionWhen items are lost in transit, or if a package arrives empty, we have a claim procedure in place in order to insure that our customers can be fully refundedThe first step of the claim process is that customers fill out a claim form All we will need is the customer to sign and the date the form for our records Once we have the signed form back in our possession there is nothing left for customers to doThe claim process takes ten days, from the date we receive the claim form back from the customer If the shipper is not able to find and deliver the item after the ten day period we will issue you a full refund for the item including original outbound shippingWe also have a short video on our Lost/ Missing package procedures for our customers to watch: [redacted] As we state in our Terms of Service: Users must cooperate with any claim proceduresIn this case the customer has already been sent the claim form, via email, on 10/6/If customers do not return the form the first day the form will be sent again the next two days, in this case the form was also sent on 10/7/16, and 10/8/At this time we are simply waiting to get the form back from the customer so we can begin the claim process In order to best service the customer we will also be placing a copy of the claim form in the mail today in case the customer can not locate any of the emails that were previously sentWe always strive for 100% customer satisfaction And we look forward to having the claim form returned to us so we can begin the claim process and either get the customer’s item delivered or get the customer fully refunded

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I did speak to the company on Sept after speaking to my Dad about the money he lost My parents are on disability and Medicaid My father has Dementia, Parkinson, History of stroke, MI, Handicapped (from being hit head on by drunk driver) and multiple other co-morbitites He spends his evenings on the computer, trying to make himself usefull He though he was helping my family by trying to get ahead My mother said they shipped each box separarely, so his shipping bills was very high I just found out about this and am very upset this company is allowed to rob (older citizens of their hard work and retirement)They are co-operating with me now...I sat down trying to find every coin, piece of jewelrySome of the item are so tiny I could not see the date through a jewler magifying glassI have been up for hrs straight I sent the items (that my father CAN REMEMBER where he put them at HE HAS DEMENTIA.....HE DOES NOT KNOW WHAT IS HAPPENING FROM ONE DAY TO ANOTHER!!!!!) I spent dollars sending all of the stuff back It is sign on delivery and insured as he told me over and over againI have read the complaints on your site: all are the same complaints People trying to protect their family It will be delivered on Thursday We will see what we get back I WANT ALL MONEY FOR ITEMS RETURNED AND REIMBURSMENT FOR SHIPPING We had a [redacted] police office at our house: he also found the sight confusing and misleading I feel it is a same this company has been allowed to do this and the Revdex.com knows about it My family can not afford meds....but was mislead by a firm that is dishonest I have promised myself that I will get the word around about this company Any questions: do not hesitate to call m e [redacted]

Thank you for making us aware of your issue Wee always strive for 100% customer satisfaction We are sorry that you feel the item did not match the description on our website and that you were unable to contact a representative on the phone We would be happy to take the customer back and refund them as described in our Terms of Service Per the Terms of Service, which customers read and agree to at the time they create their accounts: All item descriptions and photos are thought to be accurate, but are not guaranteedIn cases, where a description or photo is inaccurate, the customer shall be entitled to a full refund upon return of the item, not including original outbound shipping chargesPoliceAuctions.com does not refund original outbound or return shipping under any circumstances, so please factor that into your bidding and buying strategiesPoliceAuctions.com is not required to send an item to the customer that the customer won through auction when the physical item does not match the descriptionIn such cases, the sale is null and void and PoliceAuctions.com shall refund the amount paid by the customer for the item to the customerIn no event shall PoliceAuctions.com assume any liability for the item that is beyond the amount paid by the customer to PoliceAuctions.comPoliceAuctions.com does not provide substitute items when there is a problem with the item matching descriptionReturn Merchandise Authorization (RMA) number is required for all returns, so call to make arrangements before sending items backWe also highly recommend sending items individually, insured, with signature required for proof of delivery as we are not responsible for lost or stolen itemsPoliceAuctions.com does not pay for return shippingAll items must be returned within days of issue of RMA or no refund is due.We do our best to be available to our customers both through the support system on the website and over the phone via our toll free number But, Depending on the call volume sometimes we need to use place customers on hold Though in waiting on hold for ten minutes is extremely rare, and would represent a large call volume at the time that a customer called When customers are placed on a hold our friendly and professional customer support staff will get through the calls as quickly they can and in the order the calls came in.Thank you again for making us aware of the issue We look forward to getting the item back so we can refund the customer

Thank you for contacting us in regards to this issue This customer contacted our friendly Customer Support Team on 9/15/at which time our proactive Support Team was able to issue the customer RMA numbers so this customer could return the items and get a full refund Our published return policy states that returns must be requested within days of the customer receiving the items All of the items the customer is returning were delivered to months ago The published return policy also states that there is a 15% restocking fee that is applicable to all returns and that we do not refund any of the shipping charges In this case the customer will be issued full refunds including original outbound shipping for all the items We always strive for one hundred percent customer satisfaction regardless of their situation and stand by our customers one hundred percent The description of the items on the website are accurate Gold clad items are not solid gold On every auction on the website we state that: Please note that gold clad bars and coins are not solid gold and consist mainly of a base of either brass or copper or an alloyGold content of all gold clad bars and coins is minimalGold clad bars and coins are meant for collectible purposes and are not recommended for investment purposesGold clad bars and coins are non-monetary We do not post any appraisal values on the website the price the customer is referring to is the Buy Direct Price The Buy Direct Price allows customers to click on the BDP link to purchase a duplicate item to the one being auctioned for the Buy Direct priceOn every auction on the website we state that: BDP is an asking price, not a valueNo value is implied by BDP or any fraction thereofIn general, we do not comment on any values of any items because values are too subjective We also disclose on every one-dollar no reserve auction on the website that: This auction is a wholesale liquidation auction (Non-Government) We do have a listing of police and government auctions going on throughout the country that our upgraded members can search through quickly and conveniently by their zip code Pulling the auctions up in order of what is nearest to them to what is furthest away This listing of police and government auctions is why the website is called PoliceAuctions.com We have authorized the return of all the items the customer has purchased from PoliceAuctions.com Once the items are back in our possession we will issue refunds for the items within five business days We will be issuing full refunds, including original outbound shipping

Thank you for making us aware of the issue We always strive for 100% customer satisfaction In this case it appears there was some miscommunication between the customer and our friendly customer support personnel The customer was issued return authorizations for the items, and the fifteen percent restocking fee did apply to the returns This is because the notes our customer support professional entered simply stated that the customer was unhappy with the items There is no reference to any discrepancies with the descriptions in the original return authorizations After being made aware of the issue, we have adjusted the returns authorizations accordingly and the customer will be issued a full refund for the items in question The full refund will include original outbound shipping charges and the customer will not be charged any restocking fees Regardless of what an anonymous third party said about the items we always stand by our customer Whenever a customer feels the item does not match the description we are happy to have the items returned and issue the customer a 100% refund As we state in the Terms of Service: All item descriptions and photos are thought to be accurate, but are not guaranteedIn cases, where a description or photo is inaccurate, the customer shall be entitled to a full refund upon return of the item, including original outbound shipping charges The email with the return instructions was sent out on the 3rd of March The email was sent to the same email address the customer used to create their PoliceAuctions.com user account Depending on the settings of the customer’s email account the email may have been diverted to the Spam or Junk inboxes of their email account We have also re-sent the email with the return instructions today If the customer still has not received the return instructions and the return authorization numbers we would suggest that they call customer support so we can get them the information right over the phone Our friendly customer support team can be reached at between am and pm Pacific Time, Monday through Friday Thank you again for getting in touch with us about this issue We look forward to the items being returned to us, so we can get the customer fully refunded

Thank you for making us aware of the issueAs we state the in the terms of service on the website and on every auction on the website: BDP is an asking price, not a valueNo value is implied by BDP or any fraction thereofIn general, we do not comment on any values of any items because values are too subjective.The BDP is an alternate way for a customer to purchase an item By click on the BDP a customer can bypass the auction and purchase the item flat out The BDP is not an appraisal.Whenever a customer feels an item does not match the picture or description, we always take the customers side In this case the customer was issued return authorizations for the items on the 23rd of February, and the customer was also informed at this time that they would be receiving full refunds for the items in question At this time the items have not been returned to us, but as soon as they are the customer will be full refunded as we have already promised.As we state in our Terms of Service, which customers agree to at the time they create their accounts: All item descriptions and photos are thought to be accurate, but are not guaranteedIn cases, where a description or photo is inaccurate, the customer shall be entitled to a full refund upon return of the item, including original outbound shipping chargesPoliceAuctions.com is not required to send an item to the customer that the customer won through auction when the physical item does not match the descriptionIn such cases, the sale is null and void and PoliceAuctions.com shall refund the amount paid by the customer for the item to the customerIn no event shall PoliceAuctions.com assume any liability for the item that is beyond the amount paid by the customer to PoliceAuctions.com.We always strive for 100% customer satisfaction in this case we have already agreed to take back the items in question and issue fully refund the customer the amount they paid for the items Before we issue the refunds the items must be back in our possession If the customer has any further question or concerns regarding the return process they can contact our friendly customer support team at between the hours of am and pm Pacific Time Monday through Friday

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for getting back to us. As we stated in our previous email. The customer will be issued a full refund. A full refund will not include a restocking fee and original outbound shipping charges will be refunded. As we stated in our previous response, the BDP is an asking price not a value. We do not post appraisal prices anywhere on the website. This disclosure is made in the Terms of Service that users of the site agree to before creating accounts on PoliceAuctions.com, and on every auction listed on the website. BDP: Buy Direct from Inventory when quantities of more than one of an item are available. Click on the BDP link to purchase a duplicate item to the one being auctioned for the Buy Direct price.The presence of the Buy Direct link allows you to check to see if an additional quantity of an auction item is available for sale at the Buy Direct price. No guarantee of available inventory is made. If no additional unit is available, then the Buy Direct link will return a message stating there is none available at this time.Because many items will be bought and sold during the course of an auction, the quantity of items available via the Buy Direct link is constantly changing, so check back often if you wish to use this feature.BDP is an asking price, not a value. No value is implied by BDP or any fraction thereof. In general, we do not comment on any values of any items because values are too subjective.As also state in our Terms of Service, we will not assume any liability beyond the amount paid by the customer to PoliceAuctions.com. All item descriptions and photos are thought to be accurate, but are not guaranteed. In cases, where a description or photo is inaccurate, the customer shall be entitled to a full refund upon return of the item, including original outbound shipping charges. PoliceAuctions.com is not required to send an item to the customer that the customer won through auction when the physical item does not match the description. In such cases, the sale is null and void and PoliceAuctions.com shall refund the amount paid by the customer for the item to the customer. In no event shall PoliceAuctions.com assume any liability for the item that is beyond the amount paid by the customer to PoliceAuctions.com. PoliceAuctions.com does not provide substitute items when there is a problem with the item matching description.In regards to the name of the website, we are called PoliceAuctions.com because we offer a listing of government auctions going on through out the country that our upgraded members can search through by their zip code. Users with this upgraded membership can search through this listing quickly and conveniently by their address or zip code. On the website we also offer our private one dollar no reserve auctions. The items in question were purchased from our private auction. As we disclose on every single one of our dollar auctions in the section Bidding Information and Terms: This auction is a wholesale liquidation auction (Non-Government) where bidders are expected to read all terms carefully before bidding, including all auction notices, disclaimers, and restrictions on returns. We offer several other features on the site as well, including a foreclosure listing, car auctions, boat auctions, and various other features. In this case we understand that the customer is very unhappy with the items they have received and we have been doing our best to work with this customer to get the items back and get them fully refunded for the items they purchased. We offered this customer a full refund, that is to say a refund with out a restocking fee and a refund of original outbound shipping charges. We issued the customer Return Authorization Numbers for all her items on the 23rd of February. At this time the customer was informed that she would be full refunded, no restocking fee and with original outbound shipping charges, within 5 business days of the items being returned to our possession. We always strive for 100% Customer Satisfaction and this case is no different. We have from the start offered the customer full refunds for the items they purchased, we are simply waiting for the items to be returned to our possession. We look foreword to the items coming back to us so we can quickly refund the customer fully. We look foreword to the items being returned to us and refunding the customer. If the customer is unsure of how to return the items or has any questions, our friendly customer support team is available to help. Customer Support Can be reached at 877 677 3040 between 8 am and 4 pm Pacific Time, Monday through Friday. Thank you again for getting in touch with us, we look foreword to fully refunding this customer's money, without any restocking fees, and including original outbound shipping charges. This full refund will be issued within 5 business days of the items being returned to us.

Thank you for making us aware of the issueWe are more than happy to take items back and get the customer fully refunded. All the customer will need to do is contact our friendly customer support team and begin the return process. Customer support can be reach at between
am and pm Pacific Time Monday through Friday, excluding Holidays There is no way for us to guaranty a third party opinion of jewelry items. When customers take jewelry purchased online to a local jewelry store they are walking into a highly competitive situation. Local business are losing sales to online companies and the appraisals they give of items purchased online often reflects this. At PoliceAuctions.com we always strive for 100% customer satisfaction. Our friendly customer support team is ready to get this customer fully refunded, once the items are returned to us. The customer will need to contact customer support to begin the return process. Thank you again for making us aware of the situation

Thank you for making us aware of your issue Wee always strive for 100% customer satisfaction We are sorry that you feel the item did not match the description on our website and that you were unable to contact a representative on the phone
We would be happy to take the customer back and refund them as described in our Terms of Service Per the Terms of Service, which customers read and agree to at the time they create their accounts: All item descriptions and photos are thought to be accurate, but are not guaranteedIn cases, where a description or photo is inaccurate, the customer shall be entitled to a full refund upon return of the item, not including original outbound shipping chargesPoliceAuctions.com does not refund original outbound or return shipping under any circumstances, so please factor that into your bidding and buying strategiesPoliceAuctions.com is not required to send an item to the customer that the customer won through auction when the physical item does not match the descriptionIn such cases, the sale is null and void and PoliceAuctions.com shall refund the amount paid by the customer for the item to the customerIn no event shall PoliceAuctions.com assume any liability for the item that is beyond the amount paid by the customer to PoliceAuctions.comPoliceAuctions.com does not provide substitute items when there is a problem with the item matching descriptionReturn Merchandise Authorization (RMA) number is required for all returns, so call to make arrangements before sending items backWe also highly recommend sending items individually, insured, with signature required for proof of delivery as we are not responsible for lost or stolen itemsPoliceAuctions.com does not pay for return shippingAll items must be returned within days of issue of RMA or no refund is dueWe do our best to be available to our customers both through the support system on the website and over the phone via our toll free number But, Depending on the call volume sometimes we need to use place customers on hold Though in waiting on hold for ten minutes is extremely rare, and would represent a large call volume at the time that a customer called When customers are placed on a hold our friendly and professional customer support staff will get through the calls as quickly they can and in the order the calls came inThank you again for making us aware of the issue We look forward to getting the item back so we can refund the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for making us aware of the issue. We always strive for 100% Customer satisfaction. We are sorry to hear that the Customer is unable to see the refunds reflected in their account. The reason for this is most likely the speed with which our friendly Customer Support Team
was able to respond to the Customer's inquiry. These transactions were voided out within in hours of the payment being made, because the transactions were voided there will be no second transaction showing the funds being refunded. The items in question never shipped out and the funds never truly left the Customer's account.We will be attaching the original transaction data for the Customer's records.Thank you again for giving us the opportunity to service our Customer. We are sorry for any confusion the Customer may have experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Police Auction.com says they would only send back the full amount paid wihtin days of receiving the customer receiving the merchandise "minus" restocking fees .I want my Money back that I paid out to them plus an agreement that I would get the value in which they are proclaiming is the Buy Direct Price (BDP) otherwise, they will continue to deceive people and many will continue to Bid under pretense..Also they should rid themselves of the Name PoliceAuction.com because this Auction has nothing to do with the Police or GovernmentIt is Totally deceiving..PoliceAuction.com statement: For items purchased directly through the PoliceAuctions.com website, the company offers a 100% money back guarantee (minus 15% restocking fee) on every item with a day return policy....If you look at their testimonials, many of them are the same people over and over again who proclaimed to be satisfied with the product...I feel that PoliceAuction,com a scam and people should know about them

I purchased dozens of products from this site which made me believe that the gems being auctioned off had very high values indicated on the page -- BDP (Buy Direct Price) -- thereby telling customers that the product is worth hundreds (sometimes thousands) of dollars that we can get cheap After paying $for a necklace that they say is worth $1600, I decided to see what a jeweller said about it, along with about a dozen other "gems", who established that that particular certainly was not a diamond at all but a cubics zirconia (I don't know if I spelled the words correctly).l Other remarks about other "gems" were: "synthesized amethyst", "mineral diamonds, not gemstones", "horrible", "very poor quality", etc This site should be closed down, in fact they aren't even "Police Auctions", they've quietly added ".com" thus making it their own when customers actually believe they are Police Auctions They must know that as well since they've refunded me for about items, all of which I've had for several months but never worn

This online auction site is nothing more than a scam They advertise their items as being genuine gems and gold but it is all fake Then they charge you a $shipping for each item because they will not send the items together but do not refund the shipping when you return the junk they sold you The Revdex.com has been made aware of this yet allows them to stay in business I don't know who is worse Policeauction.com or the Revdex.com