Ponderosa Steakhouse

Hi,We have looked into this and found that this day account had expired We cannot take any action on accounts that have expired, it is similar to an insurance policy with effective dates Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have sent proof of our relocation to [redacted] and I am waiting to hear from him regarding confirmation of cancellationWe just want to cancelWe have never used the facility and movedWe don't want any trouble, we have enough to deal withJust please cancel our accounts I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: advertising is totally unacceptable There is no such thing as an expiration date on a claim No one willing to answer the phone to the business is unacceptable Texting to communicate is unacceptableFly-by-night business ethics is unacceptableI requested a full refund and now I am demanding one Regards, [redacted]

This person registered for an Austin class, the address was listed and the person did not show up See attachment, not sure what you want me to do about this; our ToS says NoShows do not receive refunds We had people in the class

I apologize that this guest feels that she had a bad dining experience that day. It was New Year’s Eve and we were very busy during our lunch hours, when the customer brought to our attention the situation with our other guest (family of six) we offered to move her to another area of our
dining room. She informed me that she was here first and didn’t think she should have to move. I apologized to her and went to speak with the family and had them move their child to the other side of the table away from the other guest so they would not disrupt her. They apologized to me and moved the child to the other side of the table. I remained in the dining room and watched to make sure that both guest were comfortable. The family ate and left while the other guest stayed longer to finish their lunch. We are a buffet and do not allow guest to take home food from the buffet. We are a family restaurant and strive to make sure all our guest have a Great dining experienceThank You, Brian M*** Operations Supervisor Ponderosa Steakhouse South High StColumbus, Ohio

Greetings- We have reached out to *** *** *** *** multiple timesThey both signed up for a year Krav Maga term membershipThese are term agreements but we do have options for qualified students to cancel earlyI can be reached personally at *** I am more than happy to work
with *** *** *** on a resolution or modification to the contracts that they entered into on 07/16/We offer downgrade options- buyout options- and early cancel options(for qualified students)Just waiting to here from them

We have spoken on the phone to *** multiple times instructing her on how to cancelPer the agreement, it says that she needs to cancel with written notice daysThis is highlighted on original agreement and signed by customerI have attached written agreement*** ***, my Operations
Manager, spoke to her yesterday on speaker phone in my office about our processOur process is clearly written on our membership agreements that were designed by counselCustomers response was as follows,"I am not paying anything else....send me to *** collections"Customer then threatened us with damaging reviews on social media and others

Hi, We are sorry you could not reach an agreement and that your time has expired We hope you enjoy your week. Support

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Tuesday, March 28, 5:PMSubject: Alexandra *** This complaint is not accurateWe explained the relocation policy to Ms*** and she has refused to provide any proof of a relocationOur policy is very clear as it relates to relocation and it is very easyMs*** is
refusing to work with usShe also issued charge backs against payments she made to usShe can not change the terms and conditions that she agreed upon at enrollmentI originally spoke to her about a week after she enrolled Thanks, Josh ***

Complaint: [redacted]
I am rejecting this response because: False advertising is totally unacceptable.  There is no such thing as an expiration date on a false claim.  No one willing to answer the phone to the business is unacceptable.  Texting to communicate is unacceptable. Fly-by-night business ethics is unacceptable. I requested a full refund and now I am demanding one.
Regards,
[redacted]

Hi,We have looked into this and found that this 70 day account had expired.  We cannot take any action on accounts that have expired, it is similar to an insurance policy with effective dates.  Support

Re: Your reference: [redacted], Complaint ID [redacted]
Dear Ms. [redacted]:We are in receipt of your email dated January 30, 2015 regarding a complaint filed...

by [redacted] (the Complaint"). Armstrong Foods Inc ("Armstrong") has investigated this Complaint and we offer the following information.Ms. [redacted] expressed her displeasure over a recent visit to our Ponderosa location in [redacted] PA. Armstrong regrets that due to unforeseen circumstances, we were unable to honor the coupon she presented that day. The coupon does clearly state "Limited Time Offer", so it is certainly not a bait and switch tactic. Armstrong contacted Ms. [redacted] directly and apologized for the confusion. Armstrong also offered Ms. [redacted] a gift card to dine again at the restaurant, which she refused. 
Thank you for your attention to this matter. Please feel free to contact us should you have any questions or require further information.
Sincerely,Agency Complaints Response Team
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I apologize that this guest feels that she had a bad dining experience that day.  It was New Year’s Eve and we were very busy during our lunch hours, when the customer brought to our attention the situation with our other guest (family of six) we offered to...

move her to another area of our dining room.  She informed me that she was here first and didn’t think she should have to move.  I apologized to her and went to speak with the family and had them move their child to the other side of the table away from the other guest so they would not disrupt her.  They apologized to me and moved the child to the other side of the table.  I remained in the dining room and watched to make sure that both guest were comfortable.  The family ate and left while the other guest stayed longer to finish their lunch.  We are a buffet and do not allow guest to take home food from the buffet.  We are a family restaurant and strive to make sure all our guest have a Great dining experience. Thank You, Brian M[redacted] Operations Supervisor Ponderosa Steakhouse 3875 South High St. Columbus, Ohio 43207

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

Good day- I have already resolved this issue with [redacted]. There we're several issues with the complaint that were not factual including times of incident. However, release [redacted] from all terms and conditions of his contract with no further monthly dues owed. [redacted] was happy with...

this settlement and signed a cancelation form stating so last week. In addition, I gave [redacted] a free 3 month membership for his girlfriend. This incident is now resolved. [redacted] agreed to release this complaint. Feel free to call me at [redacted] if you have any further questions. Thank you got your assistance with this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I have sent proof of our relocation to [redacted] and I am waiting to hear from him regarding confirmation of cancellation. We just want to cancel. We have never used the facility and moved. We don't want any trouble, we have enough to deal with. Just please cancel our accounts. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.