Ponderosa Steakhouse

We have everything on the membership agreement. The terms and conditions are clearly outlined. I will offer the customer a 50% settlement of the amount owed 115$. If customer pays this immediately, then we will cancel the remaining balance.

I reached out to this customer the day we received this complaint and canceled her membership with no further due. I have this in an email exchange. She was happy with that process. We did exactly what she asked for. Feel free to call me with any further questions. [redacted]

see attached

Review: Using a coupon from Sunday, January 18, 2015's paper, we traveled 20 miles to the Ponderosa to have the buffet with a "free petite sirloin" only to be told that the coupon had "expired" the week before and thus we only purchased the salad bar. (The excuse was that the coupon said "Limited Time Offer")We had actually arrived at a (lest costly) time of 3:45 PM, but waited until the 4:00 (dinner time) on the coupon. Also, the coupon appeared in the Sunday, January 25th's paper again!! Is this a "Bait and Switch"? The manager said they decided mid-month to cancel the coupon, but their ads run monthly...Doesn't seem logical to me...Desired Settlement: We want them to honor their coupons on a timely basis. If it runs monthly, then expire it when the month is up. We like the food but this was a bad judgment call on their part...

Business

Response:

Re: Your reference: [redacted], Complaint ID [redacted]Dear Ms. [redacted]:We are in receipt of your email dated January 30, 2015 regarding a complaint filed by [redacted] (the Complaint"). Armstrong Foods Inc ("Armstrong") has investigated this Complaint and we offer the following information.Ms. [redacted] expressed her displeasure over a recent visit to our Ponderosa location in [redacted] PA. Armstrong regrets that due to unforeseen circumstances, we were unable to honor the coupon she presented that day. The coupon does clearly state "Limited Time Offer", so it is certainly not a bait and switch tactic. Armstrong contacted Ms. [redacted] directly and apologized for the confusion. Armstrong also offered Ms. [redacted] a gift card to dine again at the restaurant, which she refused. Thank you for your attention to this matter. Please feel free to contact us should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.