Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our policy is to bill orders in full at the time the order is placed, I am sorry that you were not informed of thatI do show a charge in the amount of $on 2/2/We did ship one item out on 2/2/16/ and a refund was posted on 2-26-in the amount of $Additionally we are mailing a
$gift card out in the mail for any inconvenience
***- I am writing in response to your recent customer service experience. First, I would like to apologize for any inconvenience we have caused youSecond, I want you to know how much I appreciate your time and effort in notifying us of your situation We are
extremely sensitive to any service issues, as our reputation is based not only on our products but also our serviceOur service levels reflect our brand, image and futureWe are where we are today because of our quality products, complimented by the same great serviceI am sorry we fell short of those standards for you this season. The refund we discussed of 50% off of each item that was substituted has been processed as of 12/21/This should reflect on your credit card within business hoursI have also sent a $Gift Card to the billing address on your account. Sincerely, *** ***
Manager of Sales/Service Operations ***
We have sent out a replacement product with the contents that were originally requestedThe *** tracking on this replacement order is ***Tracking shows the item is in transit and should be delivered by close of business 1/4/
I do apologize for any inconvenienceWe ran out of inventory on the Gallon tin in order to endure on time delivery we upgraded the item to a Gallon tin at our expenseWe are shipping an additional Gallon tin of Cheese and Butter Popcorn which should deliver within Business DaysAgain I
apologize for any inconvenience. *** ***The Popcorn FactorySales/Service Operations Manager***
I am sorry for the poor experience you are having with usI can confirm that accounting posted the refund today 1/3/in the amount of $You should see this on your credit card statement within business hoursAdditionally for the delay we are sending you a $gift card which can be
used with us or any one of our sister companiesAgain I am sorry for any inconvenience this has caused you. *** ***Sales/Service Operations ManagerThe Popcorn Factory***
I am writing in response to your recent customer service experience. First, I would like to apologize for any inconvenience we may have caused youSecond, I want you to know how much I appreciate your time and effort in notifying us of your situation We are extremely sensitive to any
service issues, as our reputation is based not only on our products but also our serviceOur service levels reflect our brand, image and futureWe are where we are today because of our quality products, complimented by the same great serviceI am sorry we fell short of those standards for you this season.I do show the package is in transit and should deliver 12/24/The *** tracking number is ***We did post a refund for the shipping to your card in the amount of $on 12/15/Additionally I have sent a $Gift Card to the billing address on your account Sincerely,
Customer has been issued a full refund as of 10/24/We also mailed a Gift Card around the same date to the billing address on fileWe have left several follmessages with the customer to confirm the refund was processedThe refund was posted via ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our Marketing teams have removed your address and email from our listsEmail removal normally take hours until you receive no additional emailsThe catalogs are printed in advance so you may receive 1-more additionalI do apologize for any inconvenience
Complaint: ***
I am rejecting this response because: They have called me before and my number does not end in *** ** ** ***. Also, if they provided refunds, why are they charging my account again for february shipments? Why isn't there credits on the account? where did the refunds go?
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The refunds were posted at the time of you contacting us with the issue. The order was cancelled so if you would like to start the club orders back again you would need to placed a new order online.
I apologize for any confusion with this. As it is a snack of the month we ship them within the month selected. I show your item shipped out 1-15-18 and the free replacement tin is shipping on Tuesday. Additionally a refund was posted to your account in the amount of 19.99 for the item that...
posted on 1-12-18 Tracking for the shipment is below, it shipped via [redacted]
The refund has been posted as of 1/6/16. The customer should see this within 48 business hours. Additionally we are mailling a 50.00 gift card for the delay
[redacted]
I am rejecting this response because: That is an untrue statement on your part. The refund was not processed and my bank has filed a claim against your company my bank verified this yesterday. There was no refund in my account from your company on 12/23/16 and not as of today either.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our policy is to bill orders in full at the time the order is placed, I am sorry that you were not informed of thatI do show a charge in the amount of $on 2/2/We did ship one item out on 2/2/16/ and a refund was posted on 2-26-in the amount of $Additionally we are mailing a
$gift card out in the mail for any inconvenience
***- I am writing in response to your recent customer service experience. First, I would like to apologize for any inconvenience we have caused youSecond, I want you to know how much I appreciate your time and effort in notifying us of your situation We are
extremely sensitive to any service issues, as our reputation is based not only on our products but also our serviceOur service levels reflect our brand, image and futureWe are where we are today because of our quality products, complimented by the same great serviceI am sorry we fell short of those standards for you this season. The refund we discussed of 50% off of each item that was substituted has been processed as of 12/21/This should reflect on your credit card within business hoursI have also sent a $Gift Card to the billing address on your account. Sincerely, *** ***
Manager of Sales/Service Operations ***
We have sent out a replacement product with the contents that were originally requestedThe *** tracking on this replacement order is ***Tracking shows the item is in transit and should be delivered by close of business 1/4/
I do apologize for any inconvenienceWe ran out of inventory on the Gallon tin in order to endure on time delivery we upgraded the item to a Gallon tin at our expenseWe are shipping an additional Gallon tin of Cheese and Butter Popcorn which should deliver within Business DaysAgain I
apologize for any inconvenience. *** ***The Popcorn FactorySales/Service Operations Manager***
I am sorry for the poor experience you are having with usI can confirm that accounting posted the refund today 1/3/in the amount of $You should see this on your credit card statement within business hoursAdditionally for the delay we are sending you a $gift card which can be
used with us or any one of our sister companiesAgain I am sorry for any inconvenience this has caused you. *** ***Sales/Service Operations ManagerThe Popcorn Factory***
A full refund was issued to the card on 12/20/in the amount of
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I am writing in response to your recent customer service experience. First, I would like to apologize for any inconvenience we may have caused youSecond, I want you to know how much I appreciate your time and effort in notifying us of your situation We are extremely sensitive to any
service issues, as our reputation is based not only on our products but also our serviceOur service levels reflect our brand, image and futureWe are where we are today because of our quality products, complimented by the same great serviceI am sorry we fell short of those standards for you this season.I do show the package is in transit and should deliver 12/24/The *** tracking number is ***We did post a refund for the shipping to your card in the amount of $on 12/15/Additionally I have sent a $Gift Card to the billing address on your account Sincerely,
Customer has been issued a full refund as of 10/24/We also mailed a Gift Card around the same date to the billing address on fileWe have left several follmessages with the customer to confirm the refund was processedThe refund was posted via ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our Marketing teams have removed your address and email from our listsEmail removal normally take hours until you receive no additional emailsThe catalogs are printed in advance so you may receive 1-more additionalI do apologize for any inconvenience
Complaint: ***
I am rejecting this response because: They have called me before and my number does not end in *** ** ** ***. Also, if they provided refunds, why are they charging my account again for february shipments? Why isn't there credits on the account? where did the refunds go?
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The refund shows posted as of 3/9/16. We mailed one gift card for 15.00 and are mailing a 2nd one for 30.00 due to the delay.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The refunds were posted at the time of you contacting us with the issue. The order was cancelled so if you would like to start the club orders back again you would need to placed a new order online.
I apologize for any confusion with this. As it is a snack of the month we ship them within the month selected. I show your item shipped out 1-15-18 and the free replacement tin is shipping on Tuesday. Additionally a refund was posted to your account in the amount of 19.99 for the item that...
posted on 1-12-18 Tracking for the shipment is below, it shipped via [redacted]
The refund has been posted as of 1/6/16. The customer should see this within 48 business hours. Additionally we are mailling a 50.00 gift card for the delay
Complaint:...
[redacted]
I am rejecting this response because: That is an untrue statement on your part. The refund was not processed and my bank has filed a claim against your company my bank verified this yesterday. There was no refund in my account from your company on 12/23/16 and not as of today either.
Sincerely,
[redacted]