Porch.com

We have made several unsuccessful attempts to contact the business owner. Today, we suppressed the business profile from our site and notified the owner by email. We apologize for the inconvenience and hope to do business in the future.

We appreciate Mr. [redacted] feedback and regret that his experience was not a positive. We have taken his feedback to heart and we are using it to improve our overall product experience. During his time with Porch Mr. [redacted] did receive both leads that we out of service, but also leads that were...

valuable. Our analysis shows that he received and acknowledged 9 quality leads, leads we believe show we worked diligently to provide the level of service we committed to when Mr. [redacted] signed up with Porch.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

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In order to receive project requests from our subscription platform, a professional must click a checkbox and accept Porch’s Terms of Service. The verbal contract Mr. [redacted] is referring to is associated with Porch’s 90 day term for newly subscribed professionals, not Porch’s Terms of Service. Porch’s no refund policy is stated in the Terms accepted by Mr. [redacted]. 
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I spoke with Mr. [redacted] on 12/14/17 and had a long discussion about his experience with Porch. While I regret that Porch did not meet his expectations, by the end of our conversation we reached an amicable resolution to his complaints.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We resolved the issue with the customer directly and he is pleased with the outcome. No further action is needed.

We have connected with Mr. [redacted] and resolved this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Porch has suppressed the review in question and reached out directly to [redacted] to confirm this action. Porch has review guidelines and the option to flag reviews that do not meet these guidelines. A review posted by a former employee or subcontractor and not factual in nature is considered a...

violation of Porch policy.

We appreciate the feedback and opportunity to respond.
GTL Remodeling Inc. started a relationship with Porch on October 29th.  Between October 30th and November 5th there were three on-boarding attempts made with no response from GTL Remodeling Inc – messages were left all three times with the...

phone number and name of the account manager.  On November 5th the account manager finally got ahold of [redacted] at GTL and they scheduled an on-boarding for November 10th. Unfortunately, [redacted] did not show up for this call.  Our account manager then followed up with an email outlining the benefit of connecting.  We received no response to the email. 
On November 27th [redacted] sent a note to cancel – despite our terms of use requiring 15 days.  On December 1st the account manager spoke with [redacted], reset expectations of the two-way relationship with Porch and in good faith (despite services fully rendered per our terms of use) offered two additional months for free.  As of that date GTL Remodeling had received 17 homeowner opportunities.[redacted] agreed and began sending over items to complete and improve her profile.  Our account manage had each update up on the profile within 2 days.  On December 15th [redacted] asked again to cancel and be fully refunded, but refused to speak on the phone (only asking for communication in writing).  [redacted] called her account manager again on December 15th asking about the two free months.  She asked to have the offer sent in writing and that was done by her account manager.  Her response was “I decline”. 
We feel that we have delivered on our end to create a meaningful relationship with GTL Remodeling and have worked in the best interests of creating a two-way communication. Services have been rendered and the offer of two free months was generous considering we delivered 17 homeowner opportunities.

The refund has been processed and should be showing up. An Account Manager will be following up directly to ensure this has happened. Thank you for the feedback and the flag.

Mr. [redacted],Thank you for notifying us of this situation. We have spoken with our rep and discussed that the actions were inappropriate and not in line with Porch business practices. Per your request, Ms. P[redacted] has removed the review and associated comments. On behalf of Porch, we sincerely...

apologize for this situation. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate Ms. [redacted] reaching out. We are happy to discuss over the phone any other concerns or issues she may have with her account and the service provided to date.In looking over her account we have been able to determine that Ms. [redacted] has received 15 leads from Porch. Homeowner...

contacts came from one (1) direct phone call and fourteen (14) emails. As it pertains to our communication history with Ms. [redacted]:She joined as a Premium professional on 3/20/15 and had her first check in with her account manager from Porch on 4/3/15. We received an email on 4/10/15 with additional questions about leads and reviews from Ms. [redacted]. We responded to each question that day. Ms. [redacted] reached out to Porch again on 4/29/15 regarding leads; at this time one of our account managers reached out on 4/30/15 to discuss the concerns further but Ms. [redacted] was not available. On 5/1/15 we heard from Ms. [redacted] and she expressed her desire to not discuss account issues and how we could improve and asked for us to cancel her account that day. We cancelled her account and issued the refund immediately. If Ms. [redacted] would like specifics around the 15 leads received to date, we are happy to share with her directly via email or over the phone.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

While I sincerely apologize for the inconvenience this is causing you and your business, the information they provided was accurate. The main issue is that Google is taking information from our site (reviews from your competitors are show up on your profile page as part of our site layout) and...

organizing it in such a way that is inaccurate on the Google search page. From our side, we do have an open issue with engineering to try to figure out how to make it so that Google doesn’t pull that specific information from our site.
-we have the issue of the reviews in our engineering queue to be resolved.
-we have asked Google to re-index the search so that it forces an update.
-we have removed your profile from Porch searches and directory.
 
In the meantime, to ask Google to re-index the search results, you can access the form here:
https://www.google.com/webmasters/tools/submit-url?pli=1

Complaint: [redacted]I am rejecting this response because:  they were NOT in any form or fashion quality leads.  Shame on Porch for misleading small business.  We were successful before Porch and we will be successful without Porch.  But we will also be sure to share OUR experience with as many people as we can.  Sincerely,[redacted]