As previously stated, we did not receive any information from the buyer until after the order was marked as receivedThe order screen has a Problems/Order Inquiry option which allows the buyer to notify the team of an Order not as Described or Order not DeliveredThe Order not Delivered option was never selected meaning that our team had no knowledge that the package was unable to be locatedThe order was marked as delivered on [redacted] 12, marked received on [redacted] 15, and no email or any form of communication or notice was sent to our support team until [redacted] At this point, the order no longer qualified for a return or refundRegardless of this, the team assisted the buyer and added Posh credit to their account as a courtesyAt this time we recommend the buyer list the item in their own closet for sale, gift it to a friend, or donate it if they do not wish to keep the item as it no longer qualifies for a return Due to this, we consider the case resolved
Regarding order [redacted] , the size stated on the tag says "one size fits most", as such our team was forced to deny the case due to fit issuePer our policy, fit issues do not qualify for a returnFor this reason, we consider the case closed
For order # [redacted] after further review, the item showed more wear than disclosed in the listing and as such approved the case for a returnAs a one time courtesy we have credited the user $in Posh CreditFor this reason we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2015/11/30) */ We have proceeded to provide the seller their earnings for this order Due to this, we consider the case resolved
My daughter sold some items on PoshmarkDue to the fact that you must have a bank account on file she used my bank accountHer name is [redacted] On April 19th I contacted Poshmark requesting that the $ [redacted] credit be placed into the associated bank accountOn April 25th an email was received saying that the money was put into the account and the agent referenced that the bank adjusted the routing number and was able to "catch" the mistakeThere was one number reversal in the routing number AND the bank name was also listed on the account as Inland Northwest BankThe company claims that they submitted the money to a [redacted] Account, with a COMPLETELY different routing numberIF they had submitted it to the bank listed on the account ( [redacted] ***) they would have put it in the correct accountIf you will review the email dated May 10, ***, from Poshmark you will see that in paragraph the customer service representative clearly states that [redacted]
I sold a purse on Poshmark, the buyer was unhappy and requested a returnI accepted but the buyer never returned the itemPoshmark said they would release the funds after hours but it has been over a weekNow the money is on hold in Poshmark and I do not have my purseI sold the purse for $ [redacted] and I am supposed to receive $ [redacted] after feesThis money is on hold and I would like it to be released immediately, but poshmark has ignored the multiple emails from myself and from the buyer: @ [redacted] I would like to have the $ [redacted] released to my account ASAP, thank you
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The original seller of this bag, [redacted] ***, authenticates in person and stands by their claim of authenticityI have proof of this [redacted] rejects poshmark's "documentation" and claims that they authenticate in person, while poshmark simply uses outside authenticators via photosPOSHMARK was incorrect in their assesessment of my itemEven their outside authenticator did not agree 100% that my bag was no authentic, and as they did not inspect it in person, they are not trustworthyAt any rate, poshmark just lost a three-year five star seller who made them thousands of dollarsThey also did not tell me that my listings would be available for daysThey are understaffed, closed on weekends, and as a result, their communication is awfulTheri Revdex.com rating has dropped steadily over the three years I have been on poshmarkEvery single day, closets filled with fake [redacted] , [redacted] and [redacted] are active because they are too understaffed to moderate their sellersIn addition, loads of sellers steal pictures from ebay, post them "for sale" in poshmark closets and try to get people to send them money via ***, [redacted] or other outside sourcesSellers like me who try to warn innocent victims of this scam are punished by poshmark as being "unprofessional." They say they will handle it and to report the closets, but again, they are so understaffed that by the time the closet is closed, many people have been scammed and ripped off
Our records show that a member of our Operations team is currently in touch via email supportAs stated on multiple occasions, the sale of counterfeit items is strictly prohibited on Poshmark and is punishable by lawEach account has been restricted and redemptions have been held for this reason We will require that an email is sent directly to [email protected] for each account that has redemption holds as proof of ownership
I purchased a [redacted] Bra that was advertised as a lightly lined little use [redacted] and received a trashed [redacted] fully padded push up bra for a total of $ [redacted] and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $ [redacted] so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
I tried to purchase some shoes from a seller her name is [redacted] don’t buy anything from herShe did not send the shoes never replied back to me as to why not and then I asked her to cancel the order and she didn’t even do that had to wait days to get my money back from Poshmark do not order or sale anything on Poshmark because they don’t cancel anyone that does people dirtyStay away take my advice, use them at your own risk and pocket
Initial Business Response / [redacted] (1000, 5, 2015/01/20) */ [redacted] received a full refund in Posh Credits due to the confusion with the measurements
Our records show that this user has been permanently restricted from Poshmark due to the selling of counterfeit items as well as taking transactions off of PoshmarkSelling counterfeit items is against federal lawAny one of the following could result in up to $2,000,in fines and/or up to years in prison: (1) conspiring to traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section Due to this, we placed a hold on the seller’s earningsA member of our Operations team has been in touch with the seller and has let them know that they must agree to our terms that if they return to Poshmark and sell counterfeit items again, we will not be issuing any of their earningsWe do see that the seller has agreed to these terms and our Operations agent released their earnings on March 9th, Due to this, we consider the case resolved
On June 23, I sold an item for $on Poshmark appThis was my first time making a sale on this app and I had chosen the direct deposit method to receive paymentI entered my account and routing information and I was unaware that I accidentally input the incorrect account numberDays went by where I did not receive the money from Poshmark in my account when I was told it was released on July 8, so I reached out to them on July via their email support since they do not have a phone number and I was told direct deposit takes 3-business days, and that if I had input the incorrect account number, I would get an email rejecting the depositI never received said rejection email, so I was still unaware of the mistake I had madePoshmark confirmed the account number I had entered and that is when I realized it was the incorrect number (off by one digit)I emailed Poshmark everyday and days went by where I did not hear backI also spoke with [redacted] (my bank) multiple times a
I ordered a product from Poshmark (from Order [redacted] ) and it is not the product I receivedI ordered [redacted] Compression Top Sz XSIt's a winter running topI have this product at home in a different color and was looking for a replacement since it was from last seasonWhen the product arrived (from Seller [redacted] ), it was not the same product as specified in my email orderI received a Nike Golf ShirtI submitted an email inquiry through Poshmark website and received an email that informed me that my writing to the support center and sending photos to show what I received via email does not qualify as opening a case for a returnThis was my first time making a purchase through Poshmark so I did not set up an account with themI find it unreasonable that I need to log on through an active account on their website to address and resolve my order issue, when I have already done so in my initial inquiry on JanTheir support team (communicating with
Initial Business Response / [redacted] (1000, 8, 2015/05/26) */ We have corresponded with the user and have assured them that even we have processes in place to protect the buyer and seller when an item goes missing from USPS tracking We have released the seller their earnings on May 12th Therefore we considered this case resolved
Our records show that $has already been refunded on 8/to the buyer’s PayPal account under the email address: [redacted] For this reason, we consider the case closed
The sale of counterfeit items is illegal and not allowed on Poshmark, we take any reports of them in our marketplace very seriously Although the customer did not open a formal return request, our support team assist them due to the item not being supportedAccording to our records, our team provided the customer with an acceptable resolution If the customer has any further questions or concerns about their purchase, please have them respond directly to our team’s last email Due to this, we consider the matter resolved
Our records show that this order was cancelled on [redacted] 18, [redacted] and a full refund was issued to the buyer Due to this, we consider the case resolved
I was trying to update my address in the app, I moved a few months agoIt kept telling me my address is invalid for some reason [redacted] , and similar apps to Poshmark such as [redacted] and [redacted] accept my address just fine, so it is obviously a problem within the apps systemI emailed the customer service, and a response from a not-so-helpful HannahNot only did Hannah give me sass and an attitude-backed "thank you," after I emailed customer service again requesting help from someone else entirely; prior to me requesting someone else, she walked me around circles, and offered practically no help at allShe requested a screenshot of my problem, so I sent her twoShe told me to do what I've already been trying to do, although I tried again just in case, all the times letting her know it still wasn't workingShe then told me I need to confirm my address with ***, which it already is a confirmed address and I checked to see soAfter telling her this, she ignored me for several daysTh
As previously stated, we did not receive any information from the buyer until after the order was marked as receivedThe order screen has a Problems/Order Inquiry option which allows the buyer to notify the team of an Order not as Described or Order not DeliveredThe Order not Delivered option was never selected meaning that our team had no knowledge that the package was unable to be locatedThe order was marked as delivered on [redacted] 12, marked received on [redacted] 15, and no email or any form of communication or notice was sent to our support team until [redacted] At this point, the order no longer qualified for a return or refundRegardless of this, the team assisted the buyer and added Posh credit to their account as a courtesyAt this time we recommend the buyer list the item in their own closet for sale, gift it to a friend, or donate it if they do not wish to keep the item as it no longer qualifies for a return Due to this, we consider the case resolved
Regarding order [redacted] , the size stated on the tag says "one size fits most", as such our team was forced to deny the case due to fit issuePer our policy, fit issues do not qualify for a returnFor this reason, we consider the case closed
For order # [redacted] after further review, the item showed more wear than disclosed in the listing and as such approved the case for a returnAs a one time courtesy we have credited the user $in Posh CreditFor this reason we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2015/11/30) */ We have proceeded to provide the seller their earnings for this order Due to this, we consider the case resolved
My daughter sold some items on PoshmarkDue to the fact that you must have a bank account on file she used my bank accountHer name is [redacted] On April 19th I contacted Poshmark requesting that the $ [redacted] credit be placed into the associated bank accountOn April 25th an email was received saying that the money was put into the account and the agent referenced that the bank adjusted the routing number and was able to "catch" the mistakeThere was one number reversal in the routing number AND the bank name was also listed on the account as Inland Northwest BankThe company claims that they submitted the money to a [redacted] Account, with a COMPLETELY different routing numberIF they had submitted it to the bank listed on the account ( [redacted] ***) they would have put it in the correct accountIf you will review the email dated May 10, ***, from Poshmark you will see that in paragraph the customer service representative clearly states that [redacted]
I sold a purse on Poshmark, the buyer was unhappy and requested a returnI accepted but the buyer never returned the itemPoshmark said they would release the funds after hours but it has been over a weekNow the money is on hold in Poshmark and I do not have my purseI sold the purse for $ [redacted] and I am supposed to receive $ [redacted] after feesThis money is on hold and I would like it to be released immediately, but poshmark has ignored the multiple emails from myself and from the buyer: @ [redacted] I would like to have the $ [redacted] released to my account ASAP, thank you
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The original seller of this bag, [redacted] ***, authenticates in person and stands by their claim of authenticityI have proof of this [redacted] rejects poshmark's "documentation" and claims that they authenticate in person, while poshmark simply uses outside authenticators via photosPOSHMARK was incorrect in their assesessment of my itemEven their outside authenticator did not agree 100% that my bag was no authentic, and as they did not inspect it in person, they are not trustworthyAt any rate, poshmark just lost a three-year five star seller who made them thousands of dollarsThey also did not tell me that my listings would be available for daysThey are understaffed, closed on weekends, and as a result, their communication is awfulTheri Revdex.com rating has dropped steadily over the three years I have been on poshmarkEvery single day, closets filled with fake [redacted] , [redacted] and [redacted] are active because they are too understaffed to moderate their sellersIn addition, loads of sellers steal pictures from ebay, post them "for sale" in poshmark closets and try to get people to send them money via ***, [redacted] or other outside sourcesSellers like me who try to warn innocent victims of this scam are punished by poshmark as being "unprofessional." They say they will handle it and to report the closets, but again, they are so understaffed that by the time the closet is closed, many people have been scammed and ripped off
Our records show that a member of our Operations team is currently in touch via email supportAs stated on multiple occasions, the sale of counterfeit items is strictly prohibited on Poshmark and is punishable by lawEach account has been restricted and redemptions have been held for this reason We will require that an email is sent directly to [email protected] for each account that has redemption holds as proof of ownership
I purchased a [redacted] Bra that was advertised as a lightly lined little use [redacted] and received a trashed [redacted] fully padded push up bra for a total of $ [redacted] and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $ [redacted] so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
I tried to purchase some shoes from a seller her name is [redacted] don’t buy anything from herShe did not send the shoes never replied back to me as to why not and then I asked her to cancel the order and she didn’t even do that had to wait days to get my money back from Poshmark do not order or sale anything on Poshmark because they don’t cancel anyone that does people dirtyStay away take my advice, use them at your own risk and pocket
Initial Business Response / [redacted] (1000, 5, 2015/01/20) */ [redacted] received a full refund in Posh Credits due to the confusion with the measurements
Our records show that this user has been permanently restricted from Poshmark due to the selling of counterfeit items as well as taking transactions off of PoshmarkSelling counterfeit items is against federal lawAny one of the following could result in up to $2,000,in fines and/or up to years in prison: (1) conspiring to traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section Due to this, we placed a hold on the seller’s earningsA member of our Operations team has been in touch with the seller and has let them know that they must agree to our terms that if they return to Poshmark and sell counterfeit items again, we will not be issuing any of their earningsWe do see that the seller has agreed to these terms and our Operations agent released their earnings on March 9th, Due to this, we consider the case resolved
On June 23, I sold an item for $on Poshmark appThis was my first time making a sale on this app and I had chosen the direct deposit method to receive paymentI entered my account and routing information and I was unaware that I accidentally input the incorrect account numberDays went by where I did not receive the money from Poshmark in my account when I was told it was released on July 8, so I reached out to them on July via their email support since they do not have a phone number and I was told direct deposit takes 3-business days, and that if I had input the incorrect account number, I would get an email rejecting the depositI never received said rejection email, so I was still unaware of the mistake I had madePoshmark confirmed the account number I had entered and that is when I realized it was the incorrect number (off by one digit)I emailed Poshmark everyday and days went by where I did not hear backI also spoke with [redacted] (my bank) multiple times a
I ordered a product from Poshmark (from Order [redacted] ) and it is not the product I receivedI ordered [redacted] Compression Top Sz XSIt's a winter running topI have this product at home in a different color and was looking for a replacement since it was from last seasonWhen the product arrived (from Seller [redacted] ), it was not the same product as specified in my email orderI received a Nike Golf ShirtI submitted an email inquiry through Poshmark website and received an email that informed me that my writing to the support center and sending photos to show what I received via email does not qualify as opening a case for a returnThis was my first time making a purchase through Poshmark so I did not set up an account with themI find it unreasonable that I need to log on through an active account on their website to address and resolve my order issue, when I have already done so in my initial inquiry on JanTheir support team (communicating with
Initial Business Response / [redacted] (1000, 8, 2015/05/26) */ We have corresponded with the user and have assured them that even we have processes in place to protect the buyer and seller when an item goes missing from USPS tracking We have released the seller their earnings on May 12th Therefore we considered this case resolved
Our records show that $has already been refunded on 8/to the buyer’s PayPal account under the email address: [redacted] For this reason, we consider the case closed
The sale of counterfeit items is illegal and not allowed on Poshmark, we take any reports of them in our marketplace very seriously Although the customer did not open a formal return request, our support team assist them due to the item not being supportedAccording to our records, our team provided the customer with an acceptable resolution If the customer has any further questions or concerns about their purchase, please have them respond directly to our team’s last email Due to this, we consider the matter resolved
Regarding Order [redacted] We have refunded the user for their purchase on October 11th, For this reason we consider the case closed
Our records show that this order was cancelled on [redacted] 18, [redacted] and a full refund was issued to the buyer Due to this, we consider the case resolved
I was trying to update my address in the app, I moved a few months agoIt kept telling me my address is invalid for some reason [redacted] , and similar apps to Poshmark such as [redacted] and [redacted] accept my address just fine, so it is obviously a problem within the apps systemI emailed the customer service, and a response from a not-so-helpful HannahNot only did Hannah give me sass and an attitude-backed "thank you," after I emailed customer service again requesting help from someone else entirely; prior to me requesting someone else, she walked me around circles, and offered practically no help at allShe requested a screenshot of my problem, so I sent her twoShe told me to do what I've already been trying to do, although I tried again just in case, all the times letting her know it still wasn't workingShe then told me I need to confirm my address with ***, which it already is a confirmed address and I checked to see soAfter telling her this, she ignored me for several daysTh