Positive Changes Hypnosis Centers

Dear Ms [redacted] ,We are very sorry to hear that you decided not to move forward with your programYou purchased a 9month weight loss program on January 12, and had your first personal hypnosis session on January20,2016.As you stated in your letter, our refund policy that you agreed to states; "If at your first session you arenot satisfied for any reason, we will refund 100% of your money, as long as you let us know before youleave our officesYou risk nothing." It wasn't until February 1, 2016, days after your first session, thatwe were made aware of your desire to discontinue your programBased on our program guarantee youwould not be eligible for a refund.On February 8, 2016, during your conversation with the center manager, regardless of our refund policy,we agreed to refund you $for the product you were returning and we released you from theremainder of the payment contract in the amount of $At that time we had the impression thatwe had come to a mutual agreement and resolutionSix weeks later, we were notified of your complaintto the Revdex.com.Because we care about our clients and as a measure of good will, we are extending a further refund.Since you attended your first session we will be holding out $for services renderedYou will finda check enclosed in the amount of $We sincerely wish you well in the pursuit of your weightloss goals Sincerely,Monique S*Client Care CoordinatorPositive Changes Hypnosis Centers

Dear ***, We received your complaint from the Revdex.com and are sorry to hear you were unable to attain your weight loss goalWe care about you and are committed to resolving your concerns.The attached signed guarantee states; “We are committed to help you obtain the results that you wantWe will support you 100% through your programYour success is our top priority and we will not give up on you.” When you purchased your program you signed our program guarantee that states “If at your FIRST program session you are not satisfied, we will refund 100% of your money, as long as you let us know before you leave our offices.” Our records show that you spoke with the manager directly after your first personal session where she reviewed this policy with you and also gifted you a CD player so you could listen to your processes at homeYou agreed to continue in your program and did not exercise the no-risk guarantee( see attached copy of our program guarantee ) In the guarantee that you signed it says; Success using hypnosis is dependent upon variables including the attitude, motivation and cooperation by the participantWe have an excellent record of helping our clients achieving successHowever, we cannot ethically guarantee human behaviorWe do guarantee that we will support our clients throughout their program A review of your file shows that you enrolled in a nine month weight loss program with Positive Changes and your first personal session was on August 31st, Our records indicate that on September 14th you requested a re do of your first hypnotic process, which we did, but you did not pick up the process and therefore did not listen to your first hypnotic sessionYou then attended a coaching session where you signed the pledge; stating that you understood your commitment to yourself in the program and what our commitment (Positive Changes) was to youYou then attended a second personal sessionTherefore we will not be refunding you for your program In October you sent an email asking for a refundThe manager attempted several times to call you but was unable to reach youHypnosis is designed to first help with changing behaviors so that weight loss can followIn review, it seems that you have not fully committed to your programIt appears you have given up without giving your program an opportunity to help you reach the weight loss goal you desired We have been here to help support you in your weight loss journey since you started your program in September and will continue to do so because we want you to be successfulWe are very serious and committed about what we doWe have decided to put your program on hold for three monthsWhen you are ready to make the changes necessary to find the results you want, at any time during that three months, please let us know and we will start the program over for youThis offer expires on March 21st We sincerely wish you well and look forward to seeing you back in your program in the near future.Respectfully,LaDonna K***Client Care Coordinator Positive Changes HypnosisPhone 509-624-Ext ***Toll Free 800-203-Ext ***

Dear Mrs [redacted] ***,We received your complaint from the Revdex.com and are sorry to hear that you are not yet tobacco freeWe care about you and are committed to resolving your concerns We have an excellent record of helping our clients achieve successWe cannot ethically guarantee human behavior, but we do guarantee that we will support our clients throughout their programWe have been here to help support you in your desire to be smoke free since you started your program, as agreed upon in our program guarantee.Our product is habit and behavior modificationWe help people to make changes from one habitual behavior that they do not want, to another behavior that they do wantThe personalized programs that we use include hypnosis as a toolThese services have assisted thousands of clients to successfully quit smoking You enrolled in our session Hypno Quit program on August 20th When you purchased your program you signed a commitment that says; success using hypnosis is dependent upon many variables including attitude, motivation, cooperation and attendance of scheduled sessions by the participantIn addition, we state, “Because your commitment and desire to become tobacco free is outside of our control, there is no guarantee and/or refunds offered for this program.” (Please see attached copy of your signed commitment) A review of your file shows that we did provide the services we promised You completed your first session on August 26thFollowing your hypnosis session you expressed that you still had the desire for a cigarette Because it is important to us that you find success, we offered you additional support and you attended a second session in the center on September 3rdSeveral days later you contacted the center manager stating you were still strugglingWe don’t give up on our clients so we offered you another hypnosis sessionThis forty minute hypnosis process was recorded and mailed to you Following an hour long conversation with our CEO on December 7th it was agreed that you would be contacted by the corporate hypnotist trainer to provide you with additional supportYou were contacted by the corporate trainer on December 8thThis one hour communication with him appeared to go well and you agreed that he provide you with an additional hypnosis session to help you reach your goalAn appointment was scheduled for December 13th.On the evening of December 8th you left a voice message for the corporate trainer saying you did not want to proceedYou said that you could not get over the barriers you had set up for yourself and you would explore other options to quit smoking You have made the active choice to not move forward Since completing your program, you have received approximately $of extra support and servicesAs part of your program you received all the tools you need to be successful in reaching your goal of being a non-smokerWe would encourage you to use these resources to ensure future successWe sincerely wish you well LaDonna K***,Client Care CoordinatorPositive Changes HypnosisPhone 509-624-Ext***Toll Free 800-203-Ext***

November 10, Revdex.com Case #: [redacted] Dear Ms [redacted] On November 2nd we gave you a full refund as a resolution to your complaintSincerely, Monique S [redacted] Client Care Coordinator Positive Change Hypnosis Northwest

Complaint: [redacted] I am rejecting this response because: Dear [redacted] , I must start by saying I would never have paid close to $if I wasn't serious about wanting to lose the weightFrom day one, I cried in the office and stated that I want to liveI also explained how I fear if I don't do something I will end up dying from my obesityI also stressed the depression my being over weight has causedI have repeatedly told everyone who would listen that I have little will power when it comes to my food addictionThat's why I called your company! I was told that I was in the right place, and that following the program would change my thinking With that said, I was more then willing to do whatever your establishment instructed me to doI listened to the personal sessions three times a day, and traveled more than three hours (back and forth) for the classes and accelerationsI tried to internalize everything after each sesson and spent many extra hours listening to the tapes, trying to change my thinkingBut I never seemed to have any less cravings for the food that caused me to gain the weight in the first placeI would continually tell my counselor and hypnotherapist I was still craving foods like ice cream and pizza, and was instructed that I was allowed to eat whatever I was craving I was also advised that by continuing to listen to the sessions I would start craving healthier foods (fruits, vegetables, etc)I often told my counselors that I would buy produce and fill my refrigerator with what the classes told me to purchase but was never eating any of it because it didn't look appealing...my mentality hadn't shiftedTheir advice, as aways, was to keep listening to my personal sessions and I would eventually start to crave themWell again, that never happened I always did exactly as I was instructed, with fervor! I wanted this to work so much! However, despite our efforts, I have not seen a single pound lostIn fact, all I have seen is a steady slow increase in weightWhen I would talk to the counselors I would always just get a smile and a 'hang in there, it will happen'It never did! I even gave it an extra month of full blown effort and still, no change in my mentalityAgain I came into your facility claiming I had little willpower and an extreme food addiction and you said you could help meNow it hasn't worked and instead of trying to meet me in the middle, here, you are blaming me for not changing! You are claiming a part of me must not have wanted itI find that offensive It seems extremely easy to place the blame on me rather then to take any of the responsibilityWe knew I had an eating disorder from day one and when it was time to take my money you said you could help me with that!! After the better part of a year, and weight gained, I think it's time for me to try something new and I don't think that means I didn't want to lose weightMerely that you did not help me with the things I clearly explained I needed help withI think that warrants a refund but I guess that will only happen if you are willing to meet me in the middle Sincerely, [redacted]

CID # [redacted] I recently filed a complaint against positive changes and it has been resolved and would like to close the complaint how do I do that? [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear **,We received your complaint from the Revdex.com and are sorry to hear you were unable to attain your weight loss goalWe care about you and are committed to resolving your concerns.The attached signed guarantee states; “We are committed to help you obtain the results that you wantWe will support you 100% through your programYour success is our top priority and we will not give up on you.” When you purchased your program you signed our program guarantee that states “If at your FIRST program session you are not satisfied, we will refund 100% of your money, as long as you let us know before you leave our offices.” Our records show that you did not exercise this no-risk guarantee A review of your file shows that you enrolled in a nine month weight loss program with Positive Changes on October 31st, You attended your first hypnosis session on November 2nd Our records indicate that you have completed your nine month program; your last two sessions were mailed to you at your requestHypnosis is designed to first help with changing behaviors so that the weight loss can followIn review, it seems that you were on a good path to reaching the weight loss goal you desiredWhile following the program, you reported many behavioral changes to your hypnotists and coachesYou stated that you were drinking more water, increasing your exercise, making better food choices, smaller portions and losing weight.In April you discussed with the center manager that you were not satisfied with your resultsIn addition to your program, we gifted you three hypnosis sessions, three coaching sessions and six hypnotic accelerations, to help support you in reaching your weight loss goalIn June you mentioned you loved your program and was experiencing successes including increased self-confidence We have an excellent record of helping our clients achieving successWe cannot ethically guarantee human behavior, but we do guarantee that we will support our clients throughout their programWe have been here to help support you in your weight loss journey since you started your program as agreed upon in our program guarantee.As part of your program you received all the tools you need to be successful in reaching your weight loss goalWe would encourage you to use these resources to ensure future success and as an alumni client you are welcome to return for additional support and guidance We sincerely wish you well in the pursuit of your weight loss goals.Respectfully,LaDonna K***Client Care Coordinator Positive Changes HypnosisPhone 509-624-Ext ***Toll Free 800-203-Ext***

Dear Mrs*** ***,
We received your follow up complaint from the Revdex.com regarding you not yet being tobacco free and wanting a full refund
As was stated previously we have an excellent record of helping our clients achieve successOur proven programs have assisted thousands of clients to successfully quit smokingHowever, we cannot ethically guarantee human behaviorSuccess using hypnosis is dependent upon many variables including attitude, motivation, cooperation and willingness to participate in the programWe do guarantee that we will support our clients throughout their program and we have been here to help and support you since you started your program
As a review of your program you completed your one time session to be a non- smoker on August 26thFollowing your hypnosis session you expressed that you still had the desire for a cigaretteSmoking is a habitual behavior and because it is an addiction it is not unusual to get cravingsAt your hypnosis session, along with hypnosis, you were provided with supportive tools to aid youYou were taught an anchor to use if you had a cravingYou also received a hypnotic process to take home and listen to for thirty day to help support youUnfortunately you chose to not use those toolsBecause your success is important to us we continued to provide additional services including additional hypnotic processes
We do not give refunds for our programs and you have received service above and beyond the cost of the programHowever, in good faith I am willing to gift you $249.50, Half the cost of your program in hopes that this will help you put aside your acrimony to us, and eradicate the barriers you have put up for yourself that are stopping you from being successful
We truly care about your success; please consider using the tools you have received to help you find the success you desire
Wishing you success in the future,
LaDonna K***,
Client Care Coordinator
Positive Changes Hypnosis
Phone 509-624-Ext ***
Toll Free 800-203-Ext ***

Complaint: ***I am rejecting this response because:I am already smoke free through a different program.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I believe Positive Changes is not open and honest in their verbal communication with their clientsI stated previously that I wanted this program to help me lose weightI had never done hypnosis before and did not know what to expectI participated in the program for month of a month program and it did not work for me (I gained approximately pounds in the month I was in the program)I did not learn until approximately weeks into the program that to get a full refund I needed to say something before I left the first meetingThis company was deceptive in their business practice at that first meeting they have you sign papers but did not advise verbally of the refund policyI would appreciate if the Revdex.com would continue to pursue a refund on my behalfThe total amount paid was $3,097.00, divided by (total months of the program) equals $per monthThe amount of the refund requested is $2,Thank you
Sincerely,*** ***

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***

Dear ***,
We received your complaint from the Revdex.com We are sorry to hear that your experience was less than satisfactory After reviewing your file it shows you purchased a week Breakthrough program on October 7th At that time you signed our program no-risk guarantee that states “If at your FIRST program session you are not satisfied, we will refund 100% of your money, as long as you let us know before you leave our offices.” Your first session was scheduled for October 8th Our records show that you did not exercise the “No-Risk” GuaranteeIt wasn’t until your visit on October 21st that you expressed to our staff concerns about your first sessionKnowing you were unhappy the session was re-recorded immediately and given to the front desk for you to pick up You completed your second session and also attended your appointment on October 27th 2016. On November 4th you had a meeting with the center manager to discuss your programOur records indicate at that time the manger discussed with you different ways to achieve the success you came to us forNotes state that you agreed to work on the suggestions the manager gave you. On November 8th the center received a letter from you that explained you wanted to end your partnership with Positive Changes, that you decided to take an alternative approach to find help. At that time the center manager contacted you to explain our refund policy and offered her help in your program to get you the results you came to us forYou told her you were not returning. Regardless of our policy, we care about youWe are truly sorry that you decided not to complete your programWe have an excellent record of achieving success for our clients and would have liked to assist you to achieve your success as well. As an expression of good will, we enclose a check for $representing unused services. We sincerely wish you well in the pursuit of your goals.LaDonna K***,Client Care CoordinatorPositive Changes HypnosisPhone 509-624-Ext ***Toll Free 800-203-Ext ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms*** ***, We received your complaint from the Revdex.com and are sorry to hear you were unable to attain your weight loss goalA review of your file shows that you enrolled in a month weight loss program with Positive Changes on March 13, Our records indicate that
you completed your months of appointmentsYou discussed with the center manager during your 6th month in the program that you were not satisfied with your resultsAs a gesture of good faith we added an extra days to your program along with acceleration COs at no charge to you as we continued to support you in reaching your goalYou unfortunately only attended 1of the appointments scheduled for you during the program extensionThose appointments are still available for you to use if you chooseThe attached signed guarantee states; "We are committed to help you obtain the results that you wantWe will support you 100% through your programYour success is our top priority and we will not give up on youSuccess using hypnosis is dependent upon many variables including the attitude, motivation, and cooperation by the participant." We cannot ethically guarantee human behavior, but we do guarantee that we will support our clients throughout their programWe have been here to help support you in your weight loss journey since you started your program as agreed upon in our program guarantee and also during your 30- day program extensionYou stated in your complaint that you are/were taking medication that causes excessive weight gain while you were attending our programAccording to your file, you mentioned to our hypnotists and coaches that you had successful changes of increased self-esteem, less stress, better sleep, drinking more water, better food choices, and a loss of inchesHere at Positive Changes we specialize in behavior modification through hypnosisHypnosis is a deep state of relaxation that is designed to address the mindset and behaviors of an individual so that weight loss can followThough you may not have reached your weight loss goal you were able to make changes, through our program, that hindered the excessive weight gain you thought you would experience during the time you were taking your medicationYou are asking for a 100% refund on your program even though you completed the program and received additional services and productsOur program guarantee states that we do not give refunds after the first personal sessionRegardless of our stated guarantee, we offered you a refund of $You declined our offerWe are committed to resolving client concerns and we faithfully observe high standards in our business relationshipsWe sincerely wish you well in the pursuit of your weight loss goals and hope that you will take advantage of the remaining appointments in your day program extensionSincerely, Monique S*** Client Care Coordinator Positive Change Hypnosis Northwest
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear [redacted],
We received your complaint from the Revdex.com and are sorry to hear you were unable to attain your weight loss goal. We care about you and are committed to resolving your concerns.
[redacted], we find your comments about us using false advertising and misleading practices...

very offensive. Every single one of those clients went through our program just like you. They are very real and their testimonials very true. Just because it didn’t work for you does not make what those clients say untrue. At Positive Changes we stand on a rock. We have thousands of testimonials from satisfied customers to back up what our clients say.
We have an excellent record of helping our clients achieve success. However, we cannot ethically guarantee human behavior, so we would not have promised you that you would lose your desired weight by the end of your program. We do however guarantee that we will support our clients throughout their program. This we have done for you. We have been here to help support you in your weight loss journey since you started your program in January of 2016, as agreed upon in our program guarantee.
[redacted], it appears there is a part of you, conscious or subconscious, that did not want to lose the weight, or wanted to prove hypnosis does not work for you. You win. It defies the law of physics that if you follow the program you would gain weight. In fact it takes a great deal of effort to resist and gain weight.
Hypnosis is designed to first help with changing behaviors so that the weight loss can follow. Unfortunately sometimes it is difficult for us to get out of our own way and be willing to accept change. Our number one priority for all of our clients is to find success. So along with the services that were delivered in your program, we have supported you by providing additional tools including; CD’s, accelerations and additional hypnosis and coaching sessions-at absolutely no additional cost to you.
We know we did everything on our part to help you be successful; we never gave up on you. We still care about you and would continue to not give up on you. Hypnosis is not something that is “done” to you, rather something that you do. We cannot make you do anything you do not want to do. It is not magic and you still have to do the work. If you are not willing on some level, to make the changes necessary to lose the weight, you will not, and have not. On the guarantee you signed it says-Success using hypnosis is dependent upon variables including the attitude, motivation and cooperation by the participant. ( see attached program guarantee ) 
You are correct in your comment that we do not put you on a diet or tell you what to eat. We also do not have you count calories, which would be putting you on a diet. Even though we do not put you on a diet or have you count calories, we do expect you to be willing to make dietary changes necessary for you to lose weight. Through the power of the subconscious mind we teach you to “pay attention” to what you are eating and doing. You always have the ability to “cancel” it out and do what you want-even though your subconscious mind is telling you something different. That choice is up to you. There is no part of our program that would entice you to over eat or continue with the bad habits that caused you to gain the weight in the first place.
Based on the fact that we did everything on our part to help you and that you signed our guarantee stating you understood it. I cannot ethically give you your money back. You did stay in the program and in addition to using our services agreed upon in your program; you were given and used several services extended to you at no additional cost.  We honored our guarantee-to never give up on you.
I am sorry [redacted] that you did not lose the weight; you still have a library of hypnotic sessions that were customized for you based on your habits and behaviors. For now, I would suggest you put them away and give yourself some time. When you are ready to make the changes necessary to find the results you want, I would suggest going back to listening to these hypnotic processes and acting on them and if at any time you decide to return for help, we are here for you. We would be happy to continue to work with you in reaching the results that you desire.
We sincerely wish you well in the pursuit of your weight loss goals.
Respectfully,
LaDonna K[redacted]
Client Care Coordinator Positive Changes Hypnosis
Phone 509-624-5242 Ext [redacted]
Toll Free 800-203-2493 Ext [redacted]

Dear [redacted],
We received your complaint from the Revdex.com and are sorry to hear you were unable to attain your weight loss goal. We care about you and are committed to resolving your concerns.The attached signed guarantee states; “We are committed to help you obtain the results that...

you want. We will support you 100% through your program. Your success is our top priority and we will not give up on you.”
When you purchased your program you signed our program guarantee that states “If at your FIRST program session you are not satisfied, we will refund 100% of your money, as long as you let us know before you leave our offices.” Our records show that you spoke with the manager directly after your first personal session where she reviewed this policy with you and also gifted you a CD player so you could listen to your processes at home. You agreed to continue in your program and did not exercise the no-risk guarantee. ( see attached copy of our program guarantee )
In the guarantee that you signed it says; Success using hypnosis is dependent upon variables including the attitude, motivation and cooperation by the participant. We have an excellent record of helping our clients achieving success. However, we cannot ethically guarantee human behavior. We do guarantee that we will support our clients throughout their program.
A review of your file shows that you enrolled in a nine month weight loss program with Positive Changes and your first personal session was on August 31st, 2016. Our records indicate that on September 14th 2016 you requested a re do of your first hypnotic process, which we did, but you did not pick up the process and therefore did not listen to your first hypnotic session. You then attended a coaching session where you signed the pledge; stating that you understood your commitment to yourself in the program and what our commitment (Positive Changes) was to you. You then attended a second personal session. Therefore we will not be refunding you for your program.
In October you sent an email asking for a refund. The manager attempted several times to call you but was unable to reach you. Hypnosis is designed to first help with changing behaviors so that weight loss can follow. In review, it seems that you have not fully committed to your program. It appears you have given up without giving your program an opportunity to help you reach the weight loss goal you desired. 
We have been here to help support you in your weight loss journey since you started your program in September and will continue to do so because we want you to be successful. We are very serious and committed about what we do. We have decided to put your program on hold for three months. When you are ready to make the changes necessary to find the results you want, at any time during that three months, please let us know and we will start the program over for you. This offer expires on March 21st 2017.
We sincerely wish you well and look forward to seeing you back in your program in the near future.Respectfully,LaDonna K[redacted]Client Care Coordinator Positive Changes HypnosisPhone 509-624-5242 Ext [redacted]Toll Free 800-203-2493 Ext [redacted]

CID #[redacted]
 
 
I recently filed a complaint against positive changes and it has been resolved and would like to close the complaint how do I do that?
 
[redacted]

Dear Ms. [redacted],We are very sorry to hear that you decided not to move forward with your program. You purchased a 9month weight loss program on January 12, 2016 and had your first personal hypnosis session on January20,2016.As you stated in your letter, our refund policy that you agreed to states;...

"If at your first session you arenot satisfied for any reason, we will refund 100% of your money, as long as you let us know before youleave our offices. You risk nothing." It wasn't until February 1, 2016, 10 days after your first session, thatwe were made aware of your desire to discontinue your program. Based on our program guarantee youwould not be eligible for a refund.On February 8, 2016, during your conversation with the center manager, regardless of our refund policy,we agreed to refund you $224.95 for the product you were returning and we released you from theremainder of the payment contract in the amount of $1548.50. At that time we had the impression thatwe had come to a mutual agreement and resolution. Six weeks later, we were notified of your complaintto the Revdex.com.Because we care about our clients and as a measure of good will, we are extending a further refund.Since you attended your first session we will be holding out $347.99 for services rendered. You will finda check enclosed in the amount of $975.56. We sincerely wish you well in the pursuit of your weightloss goals.
Sincerely,Monique S[redacted]Client Care CoordinatorPositive Changes Hypnosis Centers

March 22nd 2017 RE: Revdex.com Case [redacted]  Dear Ms. [redacted], We are very sorry that you chose not to continue your Breakthrough program. We would have liked to assist you in reaching your goals. Our records show that you became a client of Positive Changes on February 28th 2017. Our program guarantee...

states: If after your first program session you are not satisfied, we will refund 100% of your money, as long as you let us know before you leave our offices.  You attended your first session on 3/2/17 and did not make our staff aware of any dissatisfaction before leaving our office.  You also attended your next scheduled appointment on 3/9/17. On 3/15/17 you spoke with the center manager about wanting to discontinue your program.  Regardless of the stated guarantee, we care about you. We are committed to resolving client concerns and we faithfully observe high standards in our business relationships. We have already removed the balance owing on your account ($898). Additionally, as a gesture of our wish to retain your good will, a refund check for unused services was mailed to you that same day. Please see attached letter that was mailed with this check.  You have the option to be reinstated in your program with 3 months from today. Should you choose to return, please call us and we will gladly assist you with this.  We sincerely wish you the best,  LaDonna K[redacted]Client Care Coordinator