Poway Chrysler Jeep Dodge Ram

Thank you for bringing this matter to our attention. Upon interviewing [redacted] and [redacted], we determined that the CD was lost. We have packaged the owners manual for the 2015 Jeep Cherokee and a check for $15.00 to replace the CD and it will be mailed out to the customer on May 6. We...

apologize for the lack of customer service and have dealt with both employees appropriately.

The following response from our Director of Sales explains the facts-
"On April 22, 2015 Mr. [redacted] purchased a 2007 Saturn Vue from us.
On April 29th Mr. [redacted] came back and demanded to speak with the
sales manager. [redacted], the manager that worked the original deal, was
on duty and met...

with him. Mr. [redacted] accused Mr. [redacted] of “tricking” him and
demanded $500. Mr. [redacted] retrieved the negotiating instrument (attached to
this email) and showed it to Mr. [redacted]. The form clearly states, “out of pocket
$500” on the left side and “amount financed $8435” on the right side and Mr.
[redacted] read that to Mr. [redacted]. Mr. [redacted] then said “oh so that’s the game you
want to play”. Michael [redacted], the sales director overheard this and because
the Mr. [redacted] was being loud and belligerent at that point, Mr. [redacted] sat
down with Mr. [redacted] and Mr. [redacted] walked away. Mr. [redacted] advised Mr. [redacted]
that by putting in writing that the down payment was $500 and the amount
financed was $8435 it could not reasonably be inferred that the dealership was
trying to “trick” anybody. It was at that point that Mr. [redacted] (now screaming)
told Mr. [redacted] that he was a “[redacted]  [redacted]” numerous times. He
then stood up and approached Mr. [redacted] and while verbally assaulting him put
his middle finger within 6 inches of Mr. [redacted]’ face. Mr. [redacted] is a
considerably larger man than Mr. [redacted].  At that point Mr. [redacted] told Mr.
[redacted] that he needed to leave the dealership and not return or he would call
the police on him. There were 2 other employees that witnessed this event as
well as two customers who could easily be contacted should any verification be
necessary. If Mr. [redacted] returns to the dealership the sales managers have been
instructed to immediately call the police."

There was never an issue with his original remote, if was a configuration of the vehicle from a police car to a normal car that got ths remote to work. The charge was for re-configuring the vehicle. The recall would have not corrected his issue.We do however appreciate Mr. [redacted] as a customer and will apply a courtesy $59.95 credit to his service account which may be used toward future repairs or maintenance.

The  recall mentioned by Mr. [redacted] was not for the remotes, but for the Ignition. Module, and the recall, just happen to provide 2 new remotes. Mr. [redacted] had just purchased the vehicle from a police...

auction(former cop car) that required special setup to get his old remote to work.Mr. [redacted] was informed that there were some recalls and returned at a later date to have them repaired. The work on the original remote was performed and the remote was working prior to any recall work being done, as requested. We feel that this is a justified charge.
 
Thank you,