PPG Property Management

While we appreciate the assistance from the Revdex.com, it is our current position that our side of the issue is not being considered simply because we are not willing per the owner of the property to issue financial compensation We have replaced the broken dishwasher that was only "un-repairable" due to a pest control issue that was not the fault or responsibility of the property owner (the issue was not present when the tenant moved in, and pest control is the responsibility of the tenant per the lease they signed) The owner purchased a brand new dishwasher to replace it and had it installed The tenant is breaking their lease and had been in discussion with us about breaking his lease prior to this incident and it feels that our reputation is being put in jeopardy because he wants to break a legal contract with no consequence or responsibility or consideration for the owner and is therefore disgruntled at being held to the contract Please keep our case as open or if it must remain unresolved, it is unfair to leave it as our company not bringing it to satisfactory resolution We are doing our best to work with this tenant under the circumstances and we have tried to offer our side of the situation Your time and consideration are greatly appreciated.Thank you, [redacted] Office ManagerPPG Property Management [redacted] (Office) [redacted] (Fax) [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like the company to provide me with more detail as to what specifically needed to be "repaired" in the homeThe home was left undamaged and in clean conditionThe company has yet to provide me with a copy of any Check Out listThe Check Out list was not made available to [redacted] when the keys were returned to [redacted] during the "move out inspection" on 12/26/I would like to know what areas PPG is claiming needed repair, cleaning, and paint touch upThe remainder of the security deposit was delivered to us by certified mail days later, NOT "within days"The law does not say "postmarked by" it very clearly says "WITHIN FOURTEEN DAYS..." ( [redacted] )I do not accept your answer and would like to see a Checklist of the inspection that was completed by PPG with detail of the areas of the home affected Regards, [redacted] ***

Good Afternoon,I apologize for the delay in responding to this dispute I have been out of the office and have been unable to review the disposition and information in question I would like to request an extension until Tuesday, March 24th to make a formal response At that time we will gladly have a complete and detailed response for the dispute We appreciate your patience in this matter.Thank you, [redacted]

WHEN [redacted] CAME TO RENT THE UNIT I TOLD HIM WE DID NOT RENT TOBOAT PEOPLE, AND HIS BOTHER HAD RENTAL UNIT LESS THEN ABLOCK AWAYHIS BROTHERS UNITS WERE NOT LARGE ENOUGHTWELL HECONVIENCE ME HE WOULD PLACE HIS BOAT IN THE UNIT ABD ITWOULD NOT COME OUT OF UNIT UNTILSPRING.WELL THE FIRST DAY HE WAS BRINGWAS ABOUT 10:WELL I CHECKEDDAY AND THE UNIT WAS NOT LOCKEDPLACE MY LOCK I LEFT MESSAGES.HIS BOAT AND PADLOCK THISSEVERAL TIMES DURING THESO AS MY USUAL PRACTICE IHE FINALLY SHOWED UPI ONCE AGAIN STATED I DONT LEAVE THEUNITS UNLOCKED.WHEN HE DECIDED TO REMOVE HIS BOAT THE PADLOCK WAS PLACED INAND OPEN ALLOWING THE DOOR TO OPENI CALLED ***HUR LEFTSEVERAL MESSAGES AND NO RETURN CALL IF HE WAS WORKING IWOULD THROUGH HIS WIFE COULD HAVE RETURNED MY CALL SO I HADTHE PADLOCK UNIT REMOVED.WHICH IS NOT AND EASY TASK BY ONEPERSON.THE PERSON HE AND HIS WIFE WAS YELLING AT WAS THEPERSON WHO GOT UP AND REPLACED LOCK ASSEMBLYHE LUCKY WE HADAND ASSEMBLY BUT THERE IS A COST FOR MATERIAL AND LABOR ANDTHANK GOD HE DID NOT ALLOW THEM TO CLEAN THE CONCRETE FLOORWITH WATER.SO IF HE WAS UPSET BY ***HURS WIFE,WITH HER WATER TO CLEANOIL AND AXEL GREASE, BATTERY ACID AND THEY CANT LOCK THE UNITPROPERLYHAD HE BEEN HONEST WITH ME AND TOLD ME HE WASN'TPLACING CARDBOARD UNDER KNOWN LEAKS.HE DID NOT GIVE A TEN DAY NOTICE HE WAS VACATING MOSTREQUIRE DAY NOTICE.I DO NOT TAKE CREDIT CARDS SO HE USES I_PAY AND HIS RENT WASON A MONTH TO MONTH BASIS AND ALWAYS LATE***HUR TEUBERT # [redacted] DIDN'T BRING IN A COpy OF DRIVER LIC [redacted] DIDN'T MAINTANCE ONE MONTH IN ADVANCE BY HAVING I PAYWRITE CHECK ON THE DUE DATE THEN SEND IT BY MAILSO HISPAYMENTS WERE LATEUNIT"~S LEFT OPEN, THIS ALLOWS PEOPLEUNIT, THEY COULD ENTER OTHER OTHER UNIS ASPRESS weODTHE CUSTOMER IS TOLD TO ALWAYSPADLOCK ON THE UNITWE NEED TEN DAY NOTICE OF FINAL MONTH.TO ENTER THETHE WALLS AREKEEP THE5.HELIKE6.UNITWAS DONE BUT NEVER CLEANED OILBATTERY ACIDAND SPILLED WHAT LOOKSHE AS CALLED TO BRING THE KEYHE NEVER ANSWERED THE REQUEST.SO WE COULD LOCK THEOUR UNITS ARE NOT FENCE IN AND BY A BUSY PIGGLY WIGGLY SO WEIN LIKE TO HAVE THE UNITS LOCKED

I do not see how Lanie the property manager can advise me that the homeowner stated himself he does not want me in his home , which they couldn't take action on that ( wrongful eviction ) but yet they are asking for a weeks rent They are advising the company was under the impression I would be vacating July 7th , that was never agreed on nor did the property manager reach out to me to speak over that I received assistance to move into the home in the first place so offering to let me out of the lease and mailing me my deposit back PLUS requiring that I pay the first weeks rent in the home is unrealistic and I do not know anyone who can come up with 2k to move AGAIN in a weeks time This is a unrealistic company who lacks communication and does not reply professionally to any concerns However , due to finances I will not be vacating the home I will file a separate legal claim They also advised they have a track record of replies to my emails and concerns HOWEVER , I sent 3-emails with no replies until ALEXIS the receptionist finally replied after I called and complained about no replies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My case was closed, Not only was I pre occupied with my only daughters wedding that week,
When I read their response, I feel like no matter what I say, They say something new that is Not true and was very put off from itI don’t feel these people should be in bussiness, I was treated like a crook, My wife was witness and could not believe the way they talked to usI can not defend against such people and are lost to what to do. Small Claims askes for $100, and my deposit is $that they owe me,
Their last response says I admitt to leaving it unlocked.....Never happenedI admit that I didn clean, because I still had several days to do it, and when I was there with my wife, They refused to lets us clean itThey say I said I would not store gas, oil or battery in the unit......never said that, considering they let me put my boat in it, which has all of these
The Plate size oil spot on the floor, was very minor for me to clean, if they would of let me. so water proofing the whole floor?
It just goes on and on to refuse me my deposit
Help me if you can,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The dishwasher was not fixedI still have a broken dishwasher
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1st section of business response, saying that they were looking for me at 10 am.  When I said I would take the rental the next day. ( I work, so I came after work, 5 pm )
They Say  "I put my lock on in the open position" , Which I have a witness including myself that I had put it on correctly.  When I asked to see it, I was told in a stern voice that I was to give him my keys. Which he turned around and took my lock off the latch in his hands.
I am believing more and more that my lock was on correctly, and they removed it because they knew I took my boat out, and were making sure I could not put it back in. WHY was I not allowed to see how my lock was put on the latch?
and yes, why could not my wife return my cell phone message to them?  Because she also works till 3:30 pm. not to mention, how could she see my cell phone messages. 
Now the response says that we were yelling at him. Very nice response for them, But very wrong, HE was yelling at me.   I have a witness.  Response,  "Thank God,  we were not allowed to clean with water" -  We had no access to water, we had grease and oil cleaner, broom and rags.  We were not allowed back into the unit because they probably re-rented it.  Response, my payments were late.  1st I have heard of this. My automatic bank payments were all made. but mailed by the bank.  If any were late, they never made it known to me, Till now.
Response, I didnt bring in a copy of my drivers lic?  1st I heard they were expecting this. Response, "I never answered there requests" I answered all, After I got out of work, post 5 pm. I have a send and received log on my phone when I called them, left messages with them, and talked to them.
The reponse shows no justification for holding my deposit. In fact they had made it difficult for all to get their deposits.  NO Trespassing signs have to be breached to get to the office, Small pc of paper Must be returned at end of rental or no deposit.
 ( I wonder how many people have lost this )  10 day notice, ( Which I didn't know about )  How many people moving for 1 month have missed this.  I told them I was renting till April 2015 when I st[redacted]ed my rental.  They also knew I moved my boat out, 9 days before rental completed.
Regards,
[redacted]

Worst customer service I have ever experienced. The properties that they represent are cheap and poorly maintained. If renting a property represented by PPG expect lots of repeat maintenance issues for issues that the management company refuses to properly address and fix. Expect jaw droopingly rude and unprofessional customer service from the hungover girl at the front desk who answers the phones to the office manager herself. Don't expect prompt returned phone calls or returned phone calls at all, until they initiated their online maintenance request on their website I often reported maintenance issues that I never got a single call back for. Numerous times when someone was sent out and they requested a work order to the management company there would be no decision made or call back for that matter. Bottom line, don't waste your time signing a lease with PPG Property Management - I can tell you first hand it is not worth the 12 months of stress and anxiety. If you are looking at renting with PPG imagine the home you are looking to rent with a broken AC in the middle of the summer in 90-100 degree weather and having wait over 24 hours just for the management company to make a decision while your family cooks in a home that's 91 degrees inside. Don't waste your time!

Good Afternoon,I apologize for the delay in responding to this dispute.  I have been out of the office and have been unable to review the disposition and information in question.  I would like to request an extension until Tuesday, March 24th to make a formal response.  At that time...

we will gladly have a complete and detailed response for the dispute.  We appreciate your patience in this matter.Thank you,[redacted]

WHEN [redacted] CAME TO RENT THE UNIT I TOLD HIM WE DID NOT RENT TOBOAT PEOPLE, AND HIS BOTHER HAD RENTAL UNIT LESS THEN ABLOCK AWAY. HIS BROTHERS UNITS WERE NOT LARGE ENOUGHTWELL HECONVIENCE ME HE WOULD PLACE HIS BOAT IN THE UNIT ABD ITWOULD NOT COME OUT OF UNIT UNTILSPRING.WELL...

THE FIRST DAY HE WAS BRINGWAS ABOUT 10:00. WELL I CHECKEDDAY AND THE UNIT WAS NOT LOCKEDPLACE MY LOCK I LEFT MESSAGES.HIS BOAT AND PADLOCK THISSEVERAL TIMES DURING THESO AS MY USUAL PRACTICE IHE FINALLY SHOWED UP. I ONCE AGAIN STATED I DONT LEAVE THEUNITS UNLOCKED.WHEN HE DECIDED TO REMOVE HIS BOAT THE PADLOCK WAS PLACED INAND OPEN ALLOWING THE DOOR TO OPEN. I CALLED [redacted]HUR LEFTSEVERAL MESSAGES AND NO RETURN CALL IF HE WAS WORKING IWOULD THROUGH HIS WIFE COULD HAVE RETURNED MY CALL SO I HADTHE PADLOCK UNIT REMOVED.WHICH IS NOT AND EASY TASK BY ONEPERSON.THE PERSON HE AND HIS WIFE WAS YELLING AT WAS THEPERSON WHO GOT UP AND REPLACED LOCK ASSEMBLYHE LUCKY WE HADAND ASSEMBLY BUT THERE IS A COST FOR MATERIAL AND LABOR ANDTHANK GOD HE DID NOT ALLOW THEM TO CLEAN THE CONCRETE FLOORWITH WATER.SO IF HE WAS UPSET BY [redacted]HURS WIFE,WITH HER WATER TO CLEANOIL AND AXEL GREASE, BATTERY ACID AND THEY CANT LOCK THE UNITPROPERLY. HAD HE BEEN HONEST WITH ME AND TOLD ME HE WASN'TPLACING CARDBOARD UNDER KNOWN LEAKS.HE DID NOT GIVE A TEN DAY NOTICE HE WAS VACATING MOSTREQUIRE 30 DAY NOTICE.I DO NOT TAKE CREDIT CARDS SO HE USES I_PAY AND HIS RENT WASON A MONTH TO MONTH BASIS AND ALWAYS LATE[redacted]HUR TEUBERT # 2[redacted] DIDN'T BRING IN A COpy OF DRIVER LIC.2. [redacted] DIDN'T MAINTANCE ONE MONTH IN ADVANCE BY HAVING I PAYWRITE CHECK ON THE DUE DATE THEN SEND IT BY MAIL. SO HISPAYMENTS WERE LATE.3. UNIT"~S LEFT OPEN, THIS ALLOWS PEOPLEUNIT, THEY COULD ENTER OTHER OTHER UNIS ASPRESS weOD. THE CUSTOMER IS TOLD TO ALWAYSPADLOCK ON THE UNIT.4. WE NEED TEN DAY NOTICE OF FINAL MONTH.TO ENTER THETHE WALLS AREKEEP THE5.HELIKE6.UNITWAS DONE BUT NEVER CLEANED OILBATTERY ACIDAND SPILLED WHAT LOOKSHE AS CALLED TO BRING THE KEYHE NEVER ANSWERED THE REQUEST.SO WE COULD LOCK THEOUR UNITS ARE NOT FENCE IN AND BY A BUSY PIGGLY WIGGLY SO WEIN LIKE TO HAVE THE UNITS LOCKED.

I have been renting from various renters over the past 17 years. This is by far the worst experience I have ever had with a rental agency. We lived in the house for 3 years. During those 3 years only 3 out of the 15 things we complained about were ever fixed. When it came time this last time to renew our lease we informed them that we would not be renewing and that we were buying a house. The woman, Lanie, who co-owns the business immediately became very rude to us. She started calling my husband and I racial slurs and started referring to us as "you people." She accused us of lying about buying a house and ensured us that we would never be able to rent in this town again. Over the 3 years we were never once late with a rental payment and other than the occasional maintenance issue we never bothered them. We also ran into the AC breaking every single year. Each time the AC guys came out they said that the AC needed replaced and were told "put a bandaid on it." All 3 times the AC broke it took over 24 hours in 100+ degree temps for the unit to be fixed. I highly discourage anyone from renting from this racist, ill-equipped, and rude business.

Good Morning,In regards to the duplicate charges, one is for the "house cleaning", and the other "Cleaning and Repair" charge is for the carpet cleaning ($120 each).  Also, there was touch up paint needed throughout the home.  All services were provided by individual vendors, so...

there is labor in addition to materials.  Those are true costs to the homeowner to get the property back to a "rent ready" condition and therefore the homeowner is currently not approving any additional refund to be issued.  We received one email prior (the day before we received the Revdex.com complaint).  All security deposit disputes are forwarded to and handled by our legal team.  The security deposit disposition was sent via certified mail prior to the 14 business day deadline (state law requires it to be postmarked by that date, not received).  If we can provide additional assistance in this dispute, please let us know.Thank you,[redacted]

Attached are the photos of the property condition after the move-out was completed.  The cleaning was necessary as items were left behind in cabinets (as shown in photos), as well as the inside of the appliances were left dirty and floors, baseboards, vents and ceiling fans, etc were left either caked in dust or otherwise dirty (as shown in photos).  The "carpet cleaning" included the tile floors as well as the carpet which was left stained and dirty.  There are also photos of several walls throughout the home that showed scuff marks and divots which required touch up painting and patching.  I have also attached a copy of the invoices from our vendors for the work completed.  It is still our stance that a credit is not due to the tenant as the homeowner should not be absorbing those costs.  If we can be of further assistance with closing out this file, please let us know.Thank you,[redacted]PPG Property Management

This issue has already been resolved.  We were able to obtain documentation from the pest control vendor to confirm treatment was completed for the infestation that was preventing the dishwasher from being repaired.  The dishwasher has since been repaired.  The pest control is the...

responsibility of the tenant per their lease agreement and reimbursement was never promised, we only requested documentation for the sake of the dishwasher repair.  If we can be of further assistance in closing out this issue, please let us know.Thank you,[redacted]PPG Property Management

While we appreciate the assistance from the Revdex.com, it is our current position that our side of the issue is not being considered simply because we are not willing per the owner of the property to issue financial compensation.  We have replaced the broken dishwasher that was only "un-repairable" due to a pest control issue that was not the fault or responsibility of the property owner (the issue was not present when the tenant moved in, and pest control is the responsibility of the tenant per the lease they signed).  The owner purchased a brand new dishwasher to replace it and had it installed.  The tenant is breaking their lease and had been in discussion with us about breaking his lease prior to this incident and it feels that our reputation is being put in jeopardy because he wants to break a legal contract with no consequence or responsibility or consideration for the owner and is therefore disgruntled at being held to the contract.  Please keep our case as open or if it must remain unresolved, it is unfair to leave it as our company not bringing it to satisfactory resolution.  We are doing our best to work with this tenant under the circumstances and we have tried to offer our side of the situation.  Your time and consideration are greatly appreciated.Thank you,[redacted]Office ManagerPPG Property Management[redacted]
[redacted] (Office)[redacted] (Fax)[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like the company to provide me with more detail as to what specifically needed to be "repaired" in the home. The home was left undamaged and in clean condition. The company has yet to provide me with a copy of any Check Out list. The Check Out list was not made available to [redacted] when the keys were returned to [redacted] during the "move out inspection" on 12/26/2014. I would like to know what areas PPG is claiming needed repair, cleaning, and paint touch up. The remainder of the security deposit was delivered to us by certified mail 15 days later, NOT "within 14 days". The law does not say "postmarked by" it very clearly says "WITHIN FOURTEEN DAYS..." ([redacted]). I do not accept your answer and would like to see a Checklist of the inspection that was completed by PPG with detail of the areas of the home affected.
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dishwasher was not fixed. I still have a broken dishwasher.

Regards,[redacted]

Good Afternoon,I apologize for the delay in responding to this dispute.  I have been out of the office and have been unable to review the disposition and information in question.  I would like to request an extension until Tuesday, March 24th to make a formal response.  At that time...

we will gladly have a complete and detailed response for the dispute.  We appreciate your patience in this matter.Thank you,[redacted]

Good Morning,In regards to the duplicate charges, one is for the "house cleaning", and the other "Cleaning and Repair" charge is for the carpet cleaning ($120 each).  Also, there was touch up paint needed throughout the home.  All services were provided by individual vendors, so...

there is labor in addition to materials.  Those are true costs to the homeowner to get the property back to a "rent ready" condition and therefore the homeowner is currently not approving any additional refund to be issued.  We received one email prior (the day before we received the Revdex.com complaint).  All security deposit disputes are forwarded to and handled by our legal team.  The security deposit disposition was sent via certified mail prior to the 14 business day deadline (state law requires it to be postmarked by that date, not received).  If we can provide additional assistance in this dispute, please let us know.Thank you,[redacted]