PPL Corporation

PPL Electric Utilities cancelled the estimated bills and rebilled the account. The customer has the right to contact PPL Electric Utilities when an estimated bill is received
The company replaced the meter on 6/29/
Currently, the customer has a credit balance of $

PPL Electric Utilities’ final position was presented in the original responseThe customer has a right to contact the Public Utility Commission if he desires

The phone call between *** *** and the PPL Electric Utilities supervisor was reviewed*** *** was understandably upset regarding the situation and wanted the power restored immediatelyImmediate restoration of power was not under the control of the supervisor
The power was restored
at approximately 6pmState regulations give the company hours to restore service after an erroneous termination
On 10/22/15, *** *** called our customer service department to ask for compensation regarding the service terminationThe associate offered a $credit, which *** *** acceptedThe credit was applied to the account balance
The customer is on a payment plan to pay the current bill each month, plus $towards the back balanceThe current bill and installment amount totaling $was due on 10/21/In addition to the current bill and installment amount, the past due balance is $This gives a combined account balance, at this time, of $
I have placed a credit on the customer account in the amount of $This decreases the account balance to $
If *** *** is unable to keep the payment plan, please have her call our office at ###-###-####

This customer had the company *** *** as a generation supplier. On 02/03/we received a drop notice from AEP. According to PPL shopping rules, enrollments and cancellations are effective three business days from the date PPL receives notifications. Based on this
rule, the supplier drop date was 02/08/17.We spoke to the customer on 02/08/and explained the cancellation. At the time of our conversation with the customer, PPL had not yet received an enrollment from the new supplier *** *** **. Later in the day on 02/08/17, we did receive an enrollment from ***. The effective date for the enrollment is 02/13/17. PPL Electric Utilities is the default provider and provides electricity for our customers when there is no supplier on record. PPL therefore provided electricity for the interim period 02/08/to 02/13/17. The amount of electricity used in that time was kwhThe customer has filed a complaint with the PUC. The PUC is our regulating body and we will respond to their inquiries and instructions regarding this issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
PP&L's response to the complaint I submitted against them did not address my actual complaint Instead, PP&L chose to begin their response from an angle that may help them with public perception; essentially PP&L only told half of the account. My complaint was about the insufficient time frame they gave me to reinstall a meter at my residence, which was three weeks from the first time I had the meter inspected My meter was inspected on September 25th, 2015, they did not send a PP&L associate to my residence until October 20th, 2015, which left a family to live without electricity for three weeks.It was only after a PP&L associate came to my residence on October 23rd, that I was informed the meter base needed a additional inspection, which was performed that same day. Currently, the residence is energized but it should not have taken three weeks to reinstall a meter after the initial inspection was performedWhich was the foundation of my complaint.
Regards,
*** ***

On 3/19/15, the customer contacted the company regarding a payment plan. The associated offered information on OperationHelp and LIHEAP. The customer was also offered budget billing. A letter
was sent to the customer explaining the payment plan
On 3/20/15, the company sent an OnTrack application to the customer via US Mail
The customer made a payment via our automated system in the amount of $on 3/23/15. The same day, the customer called and our associate explained that they were being charged cents per KWH from their supplier. The associate provided the phone number for the supplier so the customer could contact them regarding the rate per KWH
On 4/1/15, a reminder letter was sent regarding applying for LIHEAP
On 4/15/15, a termination letter was sent for the amount of $3,with a termination date on or after 4/27/
On 4/22/15, the customer called regarding a payment agreement. The customer did not agree to the payment plan offered. All collection activity was suspended for days and rights provided for filing a complaint with the Public Utility Commission
The service was terminated on 5/12/15. The customer called for reconnection terms. The associate negotiated a payment of $1,towards the past due balance to reconnect service, with the remaining balance of $3,due with the next bill generated
The customer paid $1,on 5/12/15. Service was restored on 5/13/
On 6/1/15, the customer paid $
On 6/18/15, the customer paid $
On 6/29/15, a termination letter was sent for the amount of $2,with a termination date on or after 7/13/
Service was terminated on 7/15/15. The customer called for reconnection termsThe associate negotiated a payment of $1,towards the past due balance to reconnect service, with the remaining balance of $1,due with the next bill generated
The customer paid $1,on 7/15/
Service was restored 7/16/
On 7/16/15, the customer called to question the amount of the bills being $each month. The associate explained budget billing
The current balance is $1,673.03. The next bill will be generated tomorrow

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The Issue at hand is far after your so called findings which again is another story from a PPL repCan you tell me why when I was taken off the budget plan after the returned checked incident which was not even an issue at this time? As I stated in my first complainant to the Revdex.com I had the budget plan removed PPL issue a credit but my bill was still over So again somewhere your billing system has a major flaw which is leaving balances on customers accountsI feel PPL should be audited like they were in "PPL Electric Utilities faces $471,in penalties for unlawfully shutting off power to customers"Really if PPL did once what to stop them from doing it againI think a third party should do a complete audit of there billing system.Regards,
*** ***

The company followed proper notification and termination procedures.The customer is currently on a payment plan and the service is active

In general, we advise customers with complaints about credit reports to contact the credit reporting company and dispute the relevant account. Alternately, the party can contact us with more information. What is the address being reported? What is the account number being
reported? We would be happy to investigate our records. We can be reached at ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I don't even know who is respondingI wrote two complaints - one was about PP&L and the other was about ***I did as I was told to do by all of the providersMy original *** contract was through 2/I was NOT told they would end it earlierI called *** 3-times to start their service to coordinate with the end of the *** serviceI called PP&L 3-times to NOT have them be my default service as I had done everything weeks ahead of timeI still maintain that this is a scamPP&L have much higher rates than the other twoI did due diligence and they just have to flip a switchIt's all handled electronicallyI was assured it would all happen the way it was supposed to and then got the run aroundI do not want to pay PP&L ratesThat is the purpose of the PA Switch site, is it not? How can a customer possibly avoid it if each supplier can just start and stop whenever THEY feel like it? I do not think it's right that I should have to pay for any PP&L rates
Regards,
*** ***

On 08/09/the customer called us regarding low bills. We determined the meter communication module was not communicating usage and issued a meter change.When we changed the meter on 08/17/16, we were able to get an accurate reading from the meter itself. The reading showed
that the customer had used kwh that had never been included in her bills. This amount was added to her bill issued on 09/09/16. The total bill including new charges was $909.59The customer called us about the makeup bill on 09/13/16. We offered to spread the payment over time, but the customer requested a supervisor.On 09/14/we called the customer back. We offered a 20% reduction in the bill and an month repayment plan. We credited $182.59, leaving a balance of $727.00 The customer will pay $by 09/30/16, and then bill plus $for months (final installment $50.70).The customer indicated satisfaction with this outcome

The company explained the purpose of the rebate program is to reduce electricity consumption.
The rebate is for customer’s that change from an electric water heater to some other fuel source (coal, gas, etc). The rebate form is clearly labeled “Fuel Switching Water Heater Rebate Application Form” along with a question asking if the existing equipment was electric. The customer selected “no” and confirmed that information via a phone call
Our company position on this complaint has not changed

We spoke to the customer about the bill on 01/19/17. The bill for the period ending 01/16/is $157.29. Our records indicate this customer has electric heat. If the thermostat for heat is kept at the same setting, the heat will run for longer periods of time
if the outside temperature is colder. This customer had a bill for $in February and a bill for $in March of 2015. The use is in line with prior winter bills. The bill is based on an actual meter reading. It is our position that the bill is correct as rendered. If the customer wishes to contact us, we will be happy to review usage patterns and energy saving tips

Revdex.com:
I will file a complaint with the public utility commission.
Regards,
*** ***

In review of the customer's complaint. The payments of $were done as self service payments thru our IVR system, (our automated phone system). The first payment of $was done by customer 4/27/@ 3:303pm confirmation # ***. The 2nd payment of $
was done 4/28/@ 6:11am confirmation# ***. On 7/24/2017, the customer called and inquired about the double payment. Our Representative explained the payments were done by the customer through our IVR self-service system. The Representative assessed satisfaction at the end of the call. The customer said she was satisfied

Complaint: ***
I am rejecting this response because: I did ask them to withdrawl the amount, but not realizing that they have old bank infoi still can not afford that some dollar payment, I will call them today to see what our options arethank you so much for your time and helping memy husband is incarcerated and I am doing everything on my ownthanks
Regards,
*** ***

*** *** *** requested service to start billing in her name at *** *** ** *** ** Bethlehem PA *** on 11/17/via our online self-service on 11/14/We apologize for the delay in activating her accountThis delay resulted in a longer than billing period
When a delay
in billing happens, we offer the customer an option to set up an interest free special agreementThis allows the customer time to pay the amount owed without incurring any additional charges
Budget billing is an option for any customerThe budget amount for this location would be $182.00, available with the next bill rendered
If the customer is interested in a special agreement or budget billing, please ask them to call ###-###-####

On 8/12/14, the account ending in *** was given credit for the payment of $along with the removal of the cent late payment charge

The customer has filed a complaint with the Public Utility Commission on 05/11/17. PPL has responded to the complaint and received a response from the PUC. The PUC returned a decision on 06/02/for the customer to pay the budget amount of $per month plus $
towards the past due balance each month, beginning with the July due date. PPL will abide by this decision

PPL became aware of the error shortly after the insert was in the homes of our customers
We apologize this error occurredWe immediately corrected the information on our website and any customer calling our toll free number was provided an update
The notice was to provide an estimate to
our customers and information regarding the rate caseActual customer bills were calculated correctly
This is the link for the information: https://www.pplelectric.com***