PPL Corporation

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 Complaint: [redacted]
I am rejecting this response because:PP&L's response to the complaint I submitted against them did not address my actual complaint.  Instead, PP&L chose to begin their response from an angle that may help them with public perception; essentially PP&L only told half of the account. 
My complaint was about the insufficient time frame they gave me to reinstall a meter at my residence, which was three weeks from the first time I had the meter inspected.  My meter was inspected on September 25th, 2015, they did not send a PP&L associate to my residence until October 20th, 2015, which left a family to live without electricity for three weeks.
It was only after a PP&L associate came to my residence on October 23rd, 2015 that I was informed the meter base needed a additional inspection, which was performed that same day. 
Currently, the residence is energized but it should not have taken three weeks to reinstall a meter after the initial inspection was performed. Which was the foundation of my complaint. 
Regards,
[redacted]

PPL Electric Utilities follow proper notification procedures prior to termination of service.
The customer spoke with the company on 4/26/16 regarding the termination of service.
The company sent a letter on 4/27/16 regarding the OnTrack program.  A reminder letter was sent on...

5/3/16.  The company encourages the customer to fill out the OnTrack application and return it to the agency.

The rebate does not specify the condition. It is not on the website prior to the form on the web site or on the form.
I have complied with all requirements as stated on the form and the rebate should be honored.
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 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

A new meter was installed at this location.
The customer is being billed on actual readings.

On 4/21/15, the company rendered a residential termination notice for 5150.27 with a proposed termination date on or after 5/1/15.
On 4/27/15, the company attempted to deliver a 3-day residential termination notice. A message was left on the answering machine at 9:07...

am.
On 4/28/15, the company satisfied the 3-day residential termination notice. A message was left on the answering machine at 5:02 pm.
On 5/5/15, the company terminated electric service due to non-payment.
On 5/5/15, the customer contacted the company regarding the service termination. The company rep requested $5150.27 because the customer had defaulted on multiple prior payment agreements. The customer could not agree. The company offered to lower the reconnection requirement to 50% ($2575.14). The company rep informed the customer that the company would restore the electric service on the first business day following confirmation of the required payment. The company rep also told the customer that the company would add the appropriate reconnection fee to the first rendered bill after the reconnection requirement has been paid. In addition, the company rep told the customer that the company would require the remaining overdue balance with the first bill due date that occurs after service restoration. Customer declined the phone number for [redacted] Programs. Customer stated there were no medical conditions in the home.
The company followed proper termination procedures.

PPL Electric Utilities cancelled the estimated bills and rebilled the account.  The customer has the right to contact PPL Electric Utilities when an estimated bill is received.
The company replaced the meter on 6/29/15.
Currently, the customer has a credit balance of...

$441.64.

On 3/11/15, [redacted] contact PPL Electric Utilities regarding her electric consumption. 
One of our associates listened to her concerns and reviewed her usage with her over the phone.  The customer discontinued the call.
Our associate provided account...

information to the customer along with our final position and the customer's Public Utility Commission rights in a letter which was sent on 3/11/15.

PPL's response was sent on 10/29/15. Our position has not changed.

PPL Electric Utilities offers repayment terms based on household occupancy and income, as well as monthly shelter expense.  We do not ask for any other expense amounts.
The current amount due is $248.18 with a due date of 4/22/15.
The associate was respectful and courteous...

through the call with the customer.

On 3/10/15, the program manager contacted the customer to explain why his rebate was rejected.
'Segoe UI','sans-serif'; FONT-SIZE: 8.5pt">The rebate which the customer applied for was for customers who switch from an electric water heater to a water heater fueled by another source (ie:  gas, propane, etc), thus reducing their electricity consumption.  The customer replaced an existing gas water heater with another gas water heater, thus having no effect on his electricity consumption.
The application is named "Fuel Switching Water Heater Rebate Application Form".  Mr. [redacted] checked "no" for the question asking if the existing equipment was electric.   During the phone conversation, our company confirmed with him that he did not have an existing electric hot water heater.  The application was rejected.
The company position has not changed.

On August 3, 2015, the customer filed a complaint with the Public Utility Commission (PUC).
PPL Electric Utilities will respond to the complaint filed with the PUC.

Review: A few years ago I became aware that the house across the street at [redacted], PA enjoyed unusually low electric bills, while my bills ran into the hundreds per month. My home is only 900 sq. ft. and I live alone. I work a lot, so I am not home to use much electricity. I have no special amenities that would account for the bills that I received. When the home at [redacted], PA, went into foreclosure, my bills came down significantly. Now that house has been sold, and though up until last night, no one actually lived there, contractors were busy inside with electric saws and other equipment. Since the contractors started their work, my kwh usage has jumped over 100 this month. I called PPL and the woman argued with me saying that it was not possible that the re-hook-up of the other home (who I share a pole with) could have caused this. I have not changed my usage pattern, and cannot account for the additional kwh usage. Last night a family moved in to the house at [redacted], PA, and I am afraid that my bills will sky rocket again. This time I am prepared to litigate, but I am exploring every opportunity to resolve this matter first. Can you help me?Desired Settlement: I just want the problem fixed, so that I am billed for my usage only.

Business

Response:

The customer contact PPL Electric Utilities on 9/19/14. An investigation order was issued. On 9/30/14, the contact rep left a card at the door for the customer to call our office. Please have the customer call our office.

Thank you

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

Because it is inaccurate. I called Ppl on 10/6/14 and spoke to Dave. I am still awaiting resolution.

Regards,

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

The scheduled visit has not yet occurred, and thus the issue remains unresolved. We do not want to close the investigation prematurely. From my meter, usage information is transmitted back to the pole. From the pole the information is relayed to PPL. It is at the pole that this information is being crossed. Dave is coming to look at my meter. This may not get to the root of the problem. My billed electric usage increases dramatically whenever someone moves into the house across the road. My electric usage has jumped over 100 kwh in the last month alone, and another new family just moved in across the road. We share a pole.The wires are likely mixed up at the pole. Let's see what Dave can do to correct this, before we resolve the case.

Regards,

Business

Response:

On 10/15/14 our Customer Contact Representative visited the property. Upon his arrival, the customer was waiting in a pick-up truck. He did not see her and she did not approach him at the time of arrival. He checked her meter base for any foreign wiring. He found nothing wrong. He also checked the overhead wires to her meter. When he turned around, she was there and said that she was video-taping him. The customer claims that the house across the highway is stealing electric from her. The company employee informed her that it was not possible. PPL’s final position is that we have found no indication of the house across the street stealing electric from the customer. Thank you.rhondaRhonda W[redacted] | Large Power Billing SupervisorCustomer Contact Center | phone: ###-###-#### ([redacted]) | [redacted]@pplweb.com[redacted]PPL [redacted]

I recently moved into a new apartment and had to set up a PPL account. I've been extremly busy with moving in since the 12th of September. I JUST got the paperwork from them last week about needing to gotoa Notary service (which is new for me) and get my paperwork sent to them. Not only are they punishing me because I have bad credit because of school loans, but they SHUT OFF MY POWER WITHOUT TELLING ME AND WON'T TURN IT ON FOR ANOTHER DAY.
This is ridiculous. For all they know, I could have been dealing with medical issues or court issues and not been able to take care of anything because of this. They have NO failsafes to protect their customers at all and if they weren't the only goddamned monopoly in the area for electric, I would have already gone to someone else. This company has always been sy and will continue to be sy.