PR Plumbing, Heating & Air Conditioning Inc

On August 3rd we responded to a Fidelity National service call for Air Conditioning at *** *** * *** ***'s property in Madera CaThe technician found the unit to be low on refrigerantThe homeowner disclosed to the technician that they have had a separate contractor out three times in three
weeks to add refrigerantThe technician did a leak search with certified equipment, and found the liquid line service valve to be leakingPR Plumbing, Heating & Air Incwill not apply refrigerant if there is a leak, we have to much concern for our environmentThe fact that the equipment was low, and according to the customer had been low previously only supports the findings of the technicianThe refrigerant had to be going somewhereThe first step was to report this to Fidelity NationalOn August 11th we received a partner note granting authorization for the call to move forwardThe order was placed, and the part was to arrive August 24th-25thThe homeowner was notifiedThe part was checked on August 25th, and the wholesale house notified us that the part was on a back order from the manufactureThe homeowner was notifiedAt this point we do not manufacture product, and rely heavily on wholesale houses to provide productIf the manufacturer can not produce the part, we can do nothing about thisWe here try to provide a reasonably priced service, in a timely manner, with the best customer care allowedUnfortunately this situation is out of our controlSince the customer has sought ***'s A/C to fill a leaky system with refrigerant, they can assume all liability.?

Initial Business Response /* (1000, 5, 2015/08/18) */
Pr Plumbing was hired by first American to install a new hvac system at Mrs*** homeWe received a phone a call from Mrs *** weeks ago regarding her duct testing and title certificationThis was the first phone call from Mrs.***
to Our officeOur office had not heard from the home Warranty company or Mrs*** previously regarding this matterWe offered to schedule a duct test the very same day we were notified but she declinedOur company does not do duct testing we hire a third party contractor (heers rater) and all her information was transferred to the heers rater after our company did the installWe do apologize that this duct test was missed and we will have a heers rater out as soon as possible to perform the duct test and have this permit finalizedP R Plumbing is the contractor that pulled the permit under our business license we do have a say in who goes out and represents our company regarding the dust testing
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not correctMy home warranty company has been acting as the "middle man" for several monthsI was told after my unit was installed that I would be contacted for the duct testingPr should have followed upI was advised to call PR directly by my home warranty companyI called several times and was never told that a another company would be doing the testingI DO NOT want any association with PR plumbingI have another company on standby to complete the duct testingPr has been horrible with communicationAs the paying customer, I shouldn't have to keep calling for updates when I was promised calls back etcI still want to be refundedI will happily sign off on a letter releasing PR of liability
Final Consumer Response /* (4200, 26, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PR has strung me along for almost a year, I do not trust that I will be refunded by PR once the work is completedThe City of Kingsburg does not care who completes the work, as long as it is completedThe permit will expire soonMy contractor is on standby waiting to complete the workPlease send a cashiers check or money order ASAPMy home remodel is now behind schedule because of PR's lack of communicationThe same thing is being said with each response, if PR was so worried about the permit, they should have completed the work in a timely manner
Final Business Response /* (4000, 28, 2015/10/09) */
PR Plumbing has been in contact with Mrs***If Mrs *** can give us the contact information of her heers raterPR Plumbing will hire her contractor to preform the duct testingIt is not our company holding up the permit and duct testing process, we are still available any time to schedule the duct test and finalize the permitIf Mrs*** chooses not to give us the information for her contractor, we will not refund the $UNTIL the duct test has been preformed and the paperwork has been giving to our office

I AM SORRY THAT MRS*** HAD A BAD EXPERIENCE WITH OUR COMPANY, HOWEVER, THIS IS AN INSURANCE CLAIM AND THERE IS A PROCESS JUST LIKE ANY OTHER INSURANCE CLAIM, YOU DONT GET YOUR CAR FIXED RIGHT AWAY WHEN THERE IS AN ACCIDENT, WE STRIVE TO GET TO EVERY CLAIM IN A TIMELY MANNER, BUT WE TAKE THEM
IN THE ORDER WE RECEIVE THEM, AND ALSO WE ARE CONTRACTORS FOR THE INSURANCE COMPANY AND WORK FOR THEM DIRECTLY AND HAVE TO FOLLOW THEIR RULES AND REGULATIONS ABOUT SPEAKING TO THERE CUSTOMERS,ALSO THEY PURCHASE THE EQUIPMENT SO WE HAVE TO WAIT UNTIL THEY CALL US TO TELL US THE EQUIPMENT IS READY FOR PICK UP WHICH CAN TAKE 3-BUSINESS DAYS, HAVING SAID THAT, THESE ARE NOT EXCUSES, JUST TRYING TO EXPLAIN THE PROCESS, THIS IS NOT A PRIVATE CLAIM AND WE CAN ONLY DO WHAT WE ARE DIRECTED TO DO BY THE INSURANCE COMPANY, WE DID COMPLETE THE INSTALL ON 7/29/AND THE HOMEOWNER WAS HAPPY WITH THE INSTALL, I AM SORRY TO MRS*** ABOUT THE RESPONSE TIME BUT THERE ARE HUNDREDS OF CLAIMS AND WE SERVICE IN THE ORDER WE RECEIVE THE CLAIMS, IF SHE WOULD HAVE CALLED US TO DO THIS PRIVATELY WE WOULD HAVE DONE THE INSTALL MUCH QUICKER BECAUSE THERE WOULD BE NO RED TAPE FROM THE INSURANCE COMPANY

I AM SORRY THAT MRS. [redacted] HAD A BAD EXPERIENCE WITH OUR COMPANY, HOWEVER, THIS IS AN INSURANCE CLAIM AND THERE IS A PROCESS JUST LIKE ANY OTHER INSURANCE CLAIM, YOU DONT GET YOUR CAR FIXED RIGHT AWAY WHEN THERE IS AN ACCIDENT, WE STRIVE TO GET TO EVERY CLAIM IN A TIMELY MANNER, BUT WE TAKE THEM...

IN THE ORDER WE RECEIVE THEM, AND ALSO WE ARE CONTRACTORS FOR THE INSURANCE COMPANY AND WORK FOR THEM DIRECTLY AND HAVE TO FOLLOW THEIR RULES AND REGULATIONS ABOUT SPEAKING TO THERE CUSTOMERS,ALSO THEY PURCHASE THE EQUIPMENT SO WE HAVE TO WAIT UNTIL THEY CALL US TO TELL US THE EQUIPMENT IS READY FOR PICK UP WHICH CAN TAKE 3-5 BUSINESS DAYS, HAVING SAID THAT, THESE ARE NOT EXCUSES, JUST TRYING TO EXPLAIN THE PROCESS, THIS IS NOT A PRIVATE CLAIM AND WE CAN ONLY DO WHAT WE ARE DIRECTED TO DO BY THE INSURANCE COMPANY, WE DID COMPLETE THE INSTALL ON 7/29/2016 AND THE HOMEOWNER WAS HAPPY WITH THE INSTALL, I AM SORRY TO MRS. [redacted] ABOUT THE RESPONSE TIME BUT THERE ARE HUNDREDS OF CLAIMS AND WE SERVICE IN THE ORDER WE RECEIVE THE CLAIMS, IF SHE WOULD HAVE CALLED US TO DO THIS PRIVATELY WE WOULD HAVE DONE THE INSTALL MUCH QUICKER BECAUSE THERE WOULD BE NO RED TAPE FROM THE INSURANCE COMPANY.

Initial Business Response /* (1000, 5, 2015/12/11) */
We apologize for any inconvenience this issue has caused Mr. [redacted]. We will send a check to reimburse him for the service call he paid to Premier Plumbing.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/11) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
I will be waiting for the check. I will resubmit if the reimbursement is not received within 30 days.
Thank you,

Initial Business Response /* (1000, 12, 2014/05/22) */
We serviced the home on April 16,2014.Our technician detected the water leak between the house and street. Our Technician adjusted the float on the fill valve (Toilet) in the home (customer asked him to) He found sprinkler valve and...

sprinkler head leaking on property.She stated we did not inform her. Homeowner said she would fix the sprinkler valve and sprinkler head and would call if problem persisted. She called the office and stated that she had water continuing to run, we scheduled our Senior Technician out. Homeowner called back and cancelled the appointment. She never asked for a refund. Our technician did not remove any items from the home.There was no handle on the main water valve, so our technician used his channel lock to slow the water flow down. The work order that was given to her stated we detected the leak between the home and the street.
Homeowner read and we explained to her what what we did. She signed the work order and paid us. Two weeks later we are getting this complaint and since we were out never heard a word and assumed it was resolved.
We are sorry she feels this way.We wish she would have kept the appointment she cancelled so we could have taken care of this problem for her. We will refund the $90.00 to the homeowner.
Initial Consumer Rebuttal /* (3000, 14, 2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called to have the company come out to troubleshoot and locate a KNOWN leak. They did not do that. I did receive a refund from PR Plumbing. However, my personal property was removed by the plumbers. this consisted of a 12" crescent wrench with a metal pipe on the end. the wrench had been on the main water valve since I purchased the home three years ago, and was there the morning of the same day the plumbers came out. It disappeared. Further, the plumbers claimed they adjusted the float on the hallway toilet, because the tank water level was too high and water was running into the drain tube. they did NOT adjust it, it was no different after they left. My son had to come out the next day, he adjusted it correctly within five minutes, and he is not a plumber. PR Plumbing did NOTHING competently or as requested. There is no excuse for this kind of incompetence.
[redacted]

Worst air conditioning service techs EVER! They have been out to fix my ac unit 7 times for the condenser freezing over. Last tech said condenser unit was undersized for compressor and needed to be changed. They came out and changed condenser and heating unit. The condenser is still freezing over! Oct 6th 2016 will be 8 times of trying to fix the same problem. This is a warranty issue and is the only reason I have let it go this long. PR plumbing and air conditioning has incompetent AC techs. If this issues is not fixed Oct 6th 2016, I will get a competent company to fix it and will be sueing PR plumbing and heating for all costs incurred including lost wages of $900 a day. Do not use this company!

Initial Business Response /* (1000, 7, 2014/03/31) */
MS. [redacted] IS IN ERROR, SHE IS A TENANT AT THIS PROPERTY AND HER PROPERTY MANAGER REQUIRES US TO MAKE ALL CORRESPONDENCE, INCLUDING SETTING ALL APPOINTMENTS, THRU HER, THE PROPERTY MANAGER. HER GRIEVANCE IS WITH HER PROPERTY MANAGER AND...

NOT WITH PR PLUMBING. THANK YOU, [redacted] PR PLUMBING

Initial Business Response /* (1000, 5, 2016/06/24) */
Pr and I were able to resolve this issue. Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/18) */
Pr Plumbing was hired by first American to install a new hvac system at Mrs. [redacted] home. We received a phone a call from Mrs [redacted] 2 weeks ago regarding her duct testing and title 24 certification. This was the first phone call from...

Mrs.[redacted] to Our office. Our office had not heard from the home Warranty company or Mrs. [redacted] previously regarding this matter. We offered to schedule a duct test the very same day we were notified but she declined. Our company does not do duct testing we hire a third party contractor (heers rater) and all her information was transferred to the heers rater after our company did the install. We do apologize that this duct test was missed and we will have a heers rater out as soon as possible to perform the duct test and have this permit finalized. P R Plumbing is the contractor that pulled the permit under our business license we do have a say in who goes out and represents our company regarding the dust testing.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not correct. My home warranty company has been acting as the "middle man" for several months. I was told after my unit was installed that I would be contacted for the duct testing. Pr should have followed up. I was advised to call PR directly by my home warranty company. I called several times and was never told that a another company would be doing the testing. I DO NOT want any association with PR plumbing. I have another company on standby to complete the duct testing. Pr has been horrible with communication. As the paying customer, I shouldn't have to keep calling for updates when I was promised calls back etc. I still want to be refunded. I will happily sign off on a letter releasing PR of liability.
Final Consumer Response /* (4200, 26, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PR has strung me along for almost a year, I do not trust that I will be refunded by PR once the work is completed. The City of Kingsburg does not care who completes the work, as long as it is completed. The permit will expire soon. My contractor is on standby waiting to complete the work. Please send a cashiers check or money order ASAP. My home remodel is now behind schedule because of PR's lack of communication. The same thing is being said with each response, if PR was so worried about the permit, they should have completed the work in a timely manner.
Final Business Response /* (4000, 28, 2015/10/09) */
PR Plumbing has been in contact with Mrs. [redacted]. If Mrs [redacted] can give us the contact information of her heers rater. PR Plumbing will hire her contractor to preform the duct testing. It is not our company holding up the permit and duct testing process, we are still available any time to schedule the duct test and finalize the permit. If Mrs. [redacted] chooses not to give us the information for her contractor, we will not refund the $350.00 UNTIL the duct test has been preformed and the paperwork has been giving to our office.