PreciousPieces by Suzanne

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello [redacted] ? ? Thank you for leaving a review regarding your experience with us at Motor Vehicle AssuranceI have looked into any calls made to the telephone numbers you have provided hereAll call are monitored and recorded for quality assurance purposesSearching and listening to the calls, it has been found that the first call we made to you on 6/and the second call we made to you on 6/- you hung up the calls on both occasions without expressing your want to be put on the Do Not Call ListOn 6/25, an enrolling representative called you and tried to offer our services and it was at this point you asked for a supervisorShe did offer to put you on the Do Not Call list but you wanted to wait for a supervisorThe call was ended after a period of hold time due to computer errorYou called back in shortly after and reached our Inbound Contact Manager who then placed your number on the Do Not Call listYou will not be called by our office again but please note that this does not prevent other companies from contacting you with similar names who offer similar servicesTo stop all unwanted calls, please look into registering with the Do Not Call List: https://www.donotcall.gov/

After speaking with customer service they informed me that you were requesting a policy booklet for the policyIn order to have a policy booklet shipped out we need a VIN number to attached a policy to that specific vehicleIf you would like to cancel you can either email me or call meSorry for the inconvenience.? [redacted] Compliance Manager [redacted]

Hello [redacted] ? Thank you for leaving a review regarding your experience with us MVAWe use all reviews to constantly enhance the customer experienceI truly apologize as you feel that your experience with us has been less than satisfactoryWith that being said, I have taken the time to look into your account with us and listened to any calls linked to the phone number associated with youAs our customer service team did provide you with all of the necessary knowledge on the product and company, it seems as if the refund process/cancellation wasn't handled properlyAlthough it is required to have a letter of cancellation to completely void out the policy, I will go ahead and do this manually for you as well as set up your refund of the $We truly apologize about this situation as it seems like their may have been some miscommunication regarding the fact that you were offered an additional days to solidify your decision.? ? If you have other questions or concerns, please call us at [redacted] ***? and ask to speak with a member of management right awayThank you and have a great day!

Hello [redacted] ***? ? Thank you for leaving a review of your experience with us at MVA! We use all reviews to ensure we are constantly upgrading the consumer experienceI was able to pull phone records base off of your phone number provided hereIt looks like our database has tried to contact you times from - 3.19? and out of those times, there was no contact with one of our representativesThree times, you briefly spoke to a representative for no longer than secondsThe last representative you spoke with on 3/placed you on our Do Not Call List after speaking with youYou will no longer receive any calls from our organization againPlease note, this will not cease any other companies who may offer the same services from calling youFor assistance with stopping all unwanted calls, please visit: https://www.donotcall.gov/ ? We truly apologize for the annoyance and inconvenience that may have occurred with us calling youIf you have any other questions or concerns, feel free to call our support telephone number at [redacted] ***? Monday-Friday 9AM to 5PM Est?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I am no longer contacted by this businessI do want to add a log off the calls I have received by the business: 10/2:52pm, 10/9:34am,10/8:am, 10/1:39pm, 10/1:00pm, 10/2:14pm, 10/9:50am, 10/9:41am, 9/9:am, 9/8:14am, 9/8:51am, 9/11:am, 9/8:33am, 9/12-9:33am, 9/1:06pm, 9/12:05pm, 8/7:54am, 8/10:32am and 11:am, 7/9:38amAnd the last goes on dating back months and monthsThis company called me from different "local" numbers that I was able to identify as being them by either answering the call, or calling the number back and listening to the recordingSeveral times adding myself to their so called no call listBy this company claiming to only have contacted me a couple times, they are either lying or massively unaware of the numbers of calls being put out Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ? [redacted] was easy and professional in handling my refund.? TY Revdex.com for your help Regards, [redacted]

[redacted] ? First and foremost, thank you for your feedbackWe appreciate all consumer comments to ensure we are able to serve you in the best way possible, now and in the futureI have looked into your case with us at MVAAfter you spoke with our specialist in customer service on 11/8/2016, he did, in fact, cancel out your policy and you will be receiving a full refund of $If you have any additional questions or inquiries, please contact me at [redacted] Monday through Friday 9AM-5PM Eastern TimeHave a great day!? ? Sincerely,Stephanie C [redacted] - Customer Care SupervisorMotor Vehicle Assurance [redacted] ?

Hello [redacted] Thank you for leaving a review regarding your experience with usWe use all reviews to ensure we are always upgrading the customer experienceFirst and foremost, I would like to explain a little bit about the enrollment processIt sounds like there may have been some miscommunication regarding thisAt no point in time throughout enrollment is a deposit/money forced out of a potential customerThe calls begin with our processing agents simply calling potential customers with qualifying vehicles, an offer for the extended service contract that best suits their vehicle and needsThe agent will explain all the benefits of having it and if the potential customer declines the offer, then the call simply endsIf the customer would like more information, a processing manager will the take over the call to explain the policy in more depth as well as any payment optionsIf a potential customer would like to take advantage of the coverage, a deposit is then required to enrollThis is a requirement with almost all coverages/insurances consumers needAll enrolled customers also have a day review period to cancel if they chose to receive that full deposit backIf a customer cancels after the day window, a pro -rate will be given (considering the contract will then be in-force)After initial enrollment, the consumer (given they have an email address) will receive a receipt for the transaction as well as a welcome email including a temporary copy of the policy for their vehicle in PDF form until the official paperback copy is receivedThis is all done to ensure the customer has full knowledge and understanding of the product that is offered, even before the information arrives in the mail.In conclusion, we always believe in ethical business practices as that is the key to happy and revolving customersWe would be more than happy to answer any other additional questions or concerns for youWe can be contacted at [redacted] Monday-Friday 9AM to 5PM Eastern time

Complaint: [redacted] I am rejecting this response because: This company in no way has taken any responsibility for the fact that they did not comply with their own return policy, and I had to resort to filing a dispute with my credit card company in order to get my refund.? Regards, [redacted] ***

[redacted] Thank you for providing us with your feedback on the your experience with usWe apologize if you feel as if it was not to your expectationWe strive to provide each and every customer with satisfaction and complete careOne of our ways to accomplish this goal is by recording and monitoring each and every phone call made to and from our customer care department.? With this being said, I have monitored your accountOn a call placed to our customer service department on 1/30/2017, you spoke to the customer service manager who offered assistance with your decision to remain with our coverage, instead of a pre-existing policyA form was sent to you, just as she promisedOn 2/2/2017, there were quite a few calls placed to our customer service departmentOne of those calls, you spoke to one of our customer service representatives regarding the financial part of your policyIn this call, she offers to stretch the term of your payments out to make it more affordable for you as well a half of a refund back of your initial down deposit agreed upon on 1/19/Records show on 2/7/2017, the partial refund on your down deposit was returned, as promisedA representative called you on 2/8/to let you know the refund was processed and provided you with a transaction numberOther calls you placed to our customer service department on 2/2/were regarding the assistance we were providing youLastly, on a phone call placed on 2/14/2017, you explained to another customer service representative that even with the assistance we have provided you, the partial refund, and the monthly term extension adjusted for your budget financially, you still wanted to cancel our policy simply because we would provide you with a FULL refund and your pre-existing policy is only giving you a small percentage of what your pro-rate should have been.? Following that phone call, we received your official notice of cancellation on 2/23/and was immediately cancelled that dayThe other half of your initial deposit was refunded back to you shortly after on the date of 3/2/A phone call from a customer service representative followed the refund, to ensure you were aware that we have received all cancellation documentation and that you have been refunded in fullTo date, we have done all as promised to you.? Again [redacted] we do apologize if you find our assistance handling your account was not to your expectationsCustomer satisfaction is what we strive for, whether this means adjusting a premium to a customers budget or simply paying a claim to ensure the customer is not facing a huge repair billIn the future if you have any questions, concerns, or comments, please call us at [redacted] Monday-Friday AM to PM eastern time.? ? Stephanie C [redacted] - Compliance ManagerMOTOR VEHICLE ASSURANCE [redacted] ? ? ? ? ? ? ?

Like most reputable companies we have a cancellation policyIf you are within your days and send back the product we sent to you, we cancel it out and refund 100% of the down depositIf you do not call in and follow the cancellation policy, no further action would be taken to fully cancel out the contractOne payment in the amount of $was taken out for one month of serviceUpon cancelling your policy and returning the product a pro rate amount would be given based off the time and miles usedPlease contact customer service for further assistance.?

I have the recording pulled up from callIf you can please call me at [redacted] and ext [redacted] to clear this upThank you.?

Hello MsVass,? I would like to first sincerely apologize about your experience with one of our representativesAs of 5/18/2017, the issue was addressed right away and handled properly in accordance to our company compliance policy- immediately following your call into our customer service officeAdditionally, your telephone number was removed completely from our databaseYou shall not receive any calls from us going forward.? Lastly, I would like to thank you for calling in and speaking to a member of management on 5/regarding your experienceWe ensure that our company does not tolerate this sort of belligerent behaviorWe pride ourselves on honest business and sales practicesGoing forward, members of management will continue to ensure all representatives are taking compliance just as seriously? If you have any questions or concerns, please do not hesitate to contact us at [redacted] ***? Monday-Friday 9AM to 5PM Eastern timeThank you!?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Sorry to hear about the inconvenienceWe require that all customers send a letter to us for cancellation purpose as per the contractAfter receiving the cancel letter, customer service cancels out the contract.? In the system it shows the policy was taken out on 3/18/and cancelled 4/8/Per Georgia’s laws as stated in the contract “If you have cancelled this contract and have not received a refund from us or the administrator within sixty (60) days of such cancellation, you may contact the Insurance Company identified ? on the Declaration Page”We are very aware that we have days to refund the monies owed back to youThank you for understanding.?

All of our customers go through verification before everything is finalizedAfter reviewing the recording you stated that you wanted to go through with the day trial period with the $dollars down and review it with your husbandAfter the days if you did not cancel, then would the $be billed for the monthly serviceTo finalize your request to cancel and to resolve this please call me at [redacted] ext [redacted] my name is ***.?

I am sorry to hear about the confusionThe refund was submitted to the bank, but the mix up with changing over to a different company resulted in the denial of the refundPlease call me at [redacted] so we can resolves thisSorry and thank you for the understanding of the situation.? [redacted] Compliance Director