PreciousPieces by Suzanne

Motor Vehicle Assurance is a under writer for all vehicles makes and modelsWe provide the extension to consumers when the original manufacture warranty expiresAfter the contract is sold, if a customer wants to cancel they call into customer serviceAt this time, a rep would explain the cancellation policyThe rep did not refuse to cancel the account, they explained you have to send in documentation to close the account firstAccounts are sensitive because they are assigned to your vehicles vin numberIf you need further assistance please do not hesitate to contact a customer service representative at your earliest convenience.?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

After speaking with customer service they informed me that you were requesting a policy booklet for the policyIn order to have a policy booklet shipped out we need a VIN number to attached a policy to that specific vehicleIf you would like to cancel you can either email me or call meSorry for
the inconvenience. *** ***Compliance Manager*** *** ***

*** *** First and foremost, thank you for your feedbackWe appreciate all consumer comments to ensure we are able to serve you in the best way possible, now and in the futureI have looked into your case with us at MVAAfter you spoke with our specialist in customer service on 11/8/2016,
he did, in fact, cancel out your policy and you will be receiving a full refund of $If you have any additional questions or inquiries, please contact me at *** *** *** Monday through Friday 9AM-5PM Eastern TimeHave a great day! Sincerely,Stephanie C***- Customer Care SupervisorMotor Vehicle Assurance** *** *** *** ***
*** *** ** ***
*** *** *** *** ***

Complaint: ***
I am rejecting this response because: This company in no way has taken any responsibility for the fact that they did not comply with their own return policy, and I had to resort to filing a dispute with my credit card company in order to get my refund.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The representative of the company lied to me about the identity of this company. Furthermore, the company should not need any documentation to stop billing me fraudulently.
Regards,
Jared Perkins

Dear *** *** After receiving and reviewing this complaint dated back to January 17, we have forwarded your complaint to the General ManagerFirst off I want to sincerely apologize for no one responding to this complaint in a timely mannerThere was a mishap with the person who monitors our
Revdex.com account as our office is growing and expanding After reviewing all the details to this case I gathered all dates and phone calls from your accountWhat I have is the date of the sale as 1/11, 1/speaking with *** who answered all questions pertaining to when you will be reviewing the policy, the date you received the policy 1/23, two calls from 1/that were both dropped, and another call from 1/when you tried to cancel In regards to the calls being dropped 1/26, that was something that we could not control, as they were working on our phone lines since the expansionAs for the call on 1/27, you spoke to three different repsAfter listening to the calls, I am deeply sorry for the way one of the customer services reps handled the callTherefore, we record all customer services calls so we can use them for training purposes and disciplinary actionsThis is no way I want my company ran, and I apologize for the quality of the call The contract was cancelled 2/and the refund was processed 3/All customers are entitled to days to review the policy in which you were still within that trialOur customer services reps tried to do their job in earning your business, but in an aggressive manner that is against our company ethicsThese reps will all be re-trained in how to handle calls better I apologize again for any stress this has causedThe money was refunded on March If there is anything else I could do please reach out Joshua P*** General Manager Motor Vehicle Assurance***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as they remain compliant with the resolution they suggested
Regards,
*** ***

The policy was sold 5/17/and the cancel date in the system is 6/8/This falls within the day period which awards you a full refundThe down deposit of $will be refunded within 2-weeks.

Hello *** Thank you for leaving a review regarding your experience here with MVAWe use all feedback to ensure we are always upgrading the consumer and client experienceI have looked into our database relating to any information you have provided here and I was able to find a handful of
calls made to the phone number you provided between 4/and 5/15, in which you actually spoke to a representativeThe last call, you spoke to representative on 5/and expressed your desire to be placed on our Do Not Call listThe representative did in fact place your number on the Do Not Call list which means you will not be contacted by our offices againPlease keep in mind that there are plenty of companies out there that do offer the same services and products as us and this will not stop them from contacting youTo stop all unwanted calls, please look into registering with the National Do Not Call list* *** We apologize for the unwanted calls, as I can understand they can become a nuisance but rest assured, you will no longer be contacted by us again If you need any additional assistance, you are welcome to call (877) and ask to speak with a member of management or out Director of OperationsThank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** I understand your frustration regarding this matterIt be an annoyance to receive a lot of phone calls and mailers for a service you do not wantI would like reiterate that we do not by any means send out threatening solicitation mailers to potential consumersThis is not a practice we believe inI was a bit concerned regarding the information you posted here about the mailer you received so I decided to further investigateI have found that a company with a similar name to ours, that offers the same services are behind these mailers you are receiving, along with thousands of other potential consumersI recently spoke with a man who received the same mailer, thinking it was coming from our office and the mailer has the same name of '*** ***' with an identical 'customer id'We realized that these mailers are being sent from a company called ' Vehicle Assurance' (hence the similarity in names, we are Motor Vehicle Assurance in New Jersey) located out of MissouriThe phone number located on this mailer should be *** *** *** Again, this is not a contact number for us, this phone number belongs to Vehicle AssuranceI hope to have been some help in this matter determining the right company sending solicitation mailers and calling youRest assured, your information has never been in our database and you will not receive a call from usIf you do need any additional help with this matter, do not hesitate to call support at *** *** *** and ask for a member of managementHave a great day!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** was easy and professional in handling my refund. TY Revdex.com for your help
Regards,
*** ***

*** *** Thank you for your inquiryUpon looking into your contract with us, it does show as cancelledAdditionally, you are entitled to a refundPlease contact us Monday-Friday 9AM-5PM EST at *** *** *** to speak with a member of management regarding a refund to youThank
you!

*** *** First and foremost , thank you for your feedback on our company and your experienceWe do our best to achieve high customer service and a quality product to our current and potential customers and we can only sustain this by reviews like yours. Upon looking over all notes and
information regarding your policy, here was what was foundYou spoke to a sales representative on 10/regarding an extended service contract and agreed to a deposit of $to secure your day review periodIt seems like there has been a line of miscommunication with our sales representative as *** does provide their new car buyers with a year and 50,mile manufacturer warranty, for that we do apologizeWe will assure that all of our sales representatives do know about all of the manufacturers warranties to avoid any confusionThe call was simply to offer you an extension of full coverage to last years and 100,miles. Our customer service representatives spoke to you as well as your dealership on 10/17/and in that same day, we cancelled your day review period and refunded your $back to your *** due to your cancel request and being covered through your dealership. If you have any other questions or concerns, please contact us at *** *** *** Monday- Friday 9AM to 5PM EST or you can reach me directly at the same phone number, Extension *** Best Regards,Stephanie C*** - Customer Service SupervisorMotor Vehicle Assurance** *** *** *** ***
*** *** ** ***
*** *** *** *** ***

As stated in the contract (policy booklet) the cancellation process states in order to cancel and receive a full refund you must write a written cancel letter to us, Nationwide Vehicle Assurance and the administrator, SunPath within days of when the booklet was delivered to the addressThe day period has expiredThere is no refund due at this time.

Hello ***
Thank you for leaving a comment regarding your experience here with us at MVAWe have looked into our database with the information you have provided here and unfortunately I was not able to locate any calls or information at all relating to youI have looked into past
records dating back a few months and still nothing was to be foundWe have researched all existing phone numbers as well, and *** is not a phone number we use/have used in the pastEither way, I have placed your telephone number that you provided here on our personal Do Not Call listI'm sorry for the confusion, but please do keep in mind that there are many companies that do offer the same services/products as we do, possibly with similar company namesIt is assured that you will not be contacted by us at allIf you need any additional assistance, you can call our support department at *** *** *** Monday- Friday 9AM to 5PM Eastern timeThank you!

Hello *** *** First and foremost, thank you for leaving feedback on your experience with us here at MVAPositive or negative, we use all feedback to ensure full company compliance and to make consumer experiences better. Looking over the information you have provided above, our
database shows we have contacted you one time on 7/31/in which you determined you were not interested in the product within seconds and was dispositioned accordinglyAs of 7/(the first and only call), we have not reached out to you thereafterI have personally added your phone number on to our DNC listYou should not be contacted by our company againPlease note that there are many other companies that offer the same services, those in which may have your phone number as wellGoing forward, if not interested in services, please express your intent to be added to the DNC (do not call) list and by law, the companies shall comply. We apologize if this has caused any hassle or annoyance, as that is never our intentions for reaching out to consumersIf you would like any additional assistance with this matter, please contact me directly a* *** *** *** Stephanie C***- MVA Compliance Director