Today marks the 13th working day that my Pentax K1 Mark II has been showing “Repair delay” on your repair status page. I have called several times to find out when my camera would be fixed and returned only to be told, “I’ve emailed the technician but he hasn’t responded, yet.”
Is there any reason nobody is letting me know what is happening? Was the camera destroyed in shipping? Are the parts back ordered? I was told that the repair would take 7 to 10 days.
I am going to Utah July 5th to photograph wild horses and would like to use my camera.
I shouldn’t have to say this, but communication is the key to remaining in business.
Complaint: [redacted] I am rejecting this response because: I do not know what the phrase "unless there is no physical damage"means and am very uncomfortable with such a statement as it, to me, leaves much too much open to possibility of the company making a claim against me In my opinion, there is, indeed physical damage in that the on off switch will not move and, thus, does not work This was was working when I previously sent the camera to Precision Camera for different repair but, upon checking the camera after receipt following said repair, I found that, while I did nothing but normally and without any undue pressure attempt to slide the switch to on, it will not move allowing me to turn my camera on Please note, that in his email to me, the writer of the response to Revdex.com did not use the above phrase, "unless there is no physical damage"Rather, what was stated in email to me is that the camera would be repaired at no cost to me unless it was dropped or exposed to liquid sand --- And, would be returned to me by 6/6/[date, as I advised the company would be too late for me to use at an out of town event on that same date.] Sincerely, [redacted]
Overall totally unresponsive, uncaring, haphazard, sarcastic, run knowledgeable, total disconnect of communication between customer service and repair techsI spoke with someone on the phone who quoted a flat rate and said repairs take to business daysMy flash bulb blew so I sent it in for repairs February I needed a quick turnaround for another wedding I was shooting March The website showed that it was received today after I mailed it After days I had heard nothing and did not have my flash so I went online to see that there was a delayI tried calling and the phone just rang and rang and rangI tried calling for three days straight before somebody finally answeredShe said the delay was because they needed to order a part which will increase the amount they quoted so my authorization was neededI asked why nobody tried to contact me sooner and she had no answer and was less than mildly apologeticVery defensive tone and basically uncaringGave approval and she said I would have it back in to business daysdays later I still did not have my flashWent online and saw another delay! Called again and she said they had to order partsThe parts were not ordered until six days AFTER I gave my approvalShe said they expect to business days for parts to come in and then it would be another to business days before I would receive my flashAgain I ask why nobody bothered to contact meSame uncaring attitude, and no real answerI asked to speak with a manager, "no one was available to talk with me"After seeing a lot of other bad reviews I wonder if the repair part was even needed or if they are just scamming meIt has been one month without my equipment and no end in sightI will never use this company again!
Good Morning, We have contacted [redacted] multiple times on behalf of Mr [redacted] [redacted] has advised us they are not covering this as the customer does not have warranty I have offered to bring the repair cost down from $to $ even The customer states he is calling [redacted] again We are awaiting the customers response Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Unfortunately [redacted] [redacted] IS was not repairable due to no parts available for this model The camera was shipped to the [redacted] factory for repair, they determined the unit was un-repairableThe $cost is what is needed to be approved before we can move this camera to repair At that point we collect the payment information but do not charge until after the camera's repair is complete Because we did not repair her camera we could not charge her credit card [redacted] was never charged for this repair; it shipped and was delivered to her on 9/ Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair [redacted] *** [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Precision Camera would like to sincerely apologize for the poor experience you received sending in your camera for repair We have looked into your issues and have sent your camera back unrepaired as requestedThere was an internal communication error on our behalf which caused the confusion regarding a replacement camera being sent to youThis camera model is no longer serviceable through the manufacture and cannot be repairedThe original resolution would have been the same outcome and we apologize this caused a delay in getting your camera back to you U [redacted] Precision Camera services hundreds of thousands customers a year and we strive to deliver the best experience possible to each and every customer Again our sincere apologies and hope you are satisfied in the resolution regarding this matter Regards, S [redacted]
Good Morning, size=3> We spoke to [redacted] on 2/and gave him the [redacted] tracking number for the return of his [redacted] ** The [redacted] tracking number is [redacted] It was delivered on 2/to the customer Please feel free to contact us with any further questions or concerns Thank you, [redacted] Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message 3/4/ Complaint On 1/28/2015, I sent a [redacted] (valued at ~$450) to Precision Camera for repairing lens aperture problem as well as an internal dust cleaning (ticket # [redacted] )On 2/3/2015, they charged my credit card $and sent my lens backWhen I received my lens, I saw the repair ticket said they did the repair and internal/external cleaningHowever, upon inspecting the lens, I found nothing was repaired or doneProblem was still there and dust was not cleanedSince Precision Camera is manufacturer authorized repair facility, I contacted manufacturer to find out what I should do***, the manufacturer, said they are going to send message to Precision Camera to have them contact meHowever, they never didSo, a few days later I called Precision CameraThe asked me to send my lens back for a of the repair, at my own shipping cost I sent the lens back on 2/13/(ticket # 4301587) for them to repairAfter that, I had to call them twice to check statusI even inquired through ***On 2/23/2015, they sent the lens backHowever, when I received my lens on 2/25/2015, I discovered that not only did they not fix the problem, they also caused other problems/damage to the lensThe problems are: Technician overdid the aperture repairNow the lens can't fully openThis can be confirmed by following methods: 1) When mount the lens on camera, you can see lens aperture is partially closed downThis is not rightLens should be wide open when mounted on camera 2) Remove the lens from cameraAdjust the aperture ring to "1.9" settingNow, you can see aperture is slightly closedThis is not rightIt should be wide openActually, when looking at aperture ring, you will notice it is not exactly at "1.9" settingThis indicates adjustment error in last repair When technician did repair, a small part (probably a metal ball) was lostThis caused the aperture ring not to have clear clicks when rotating The button on aperture ring was damaged in the repair - it now has paint loss and wearThis is the small button you press when moving aperture ring out of "A" settingIt was pretty new without paint loss before repair There are cleaning marks on one internal lens element During these two repairs, I have lost confidence in their ability to adequately repair my lensI contacted manufacturer who then advised me to send it to Precision Camera for the third time to fix problemBut I don't want to risk having further damage to the lensSo, I want to seek help from Revdex.com and from my credit card company Desired Resolution I want them to fully repair my lens and replace any parts that were damaged or lost during previous repair attemptsIf they can't, I want them to supply me a replacement Consumer Business Dialog
Good Afternoon, I have contacted Mr*** and explained that [redacted] will be replacing his [redacted] *** I let him know he should be receiving this replacement within 1-weeks The customer was satisfied with the resolution Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Dear [redacted] ***, #1f497d;"> We checked the [redacted] account and verified that the [redacted] did pay twice for this repairFor some reason [redacted] sent [redacted] an “Instant Payment” on 6/On behalf of [redacted] Precision then authorized and captured the funds into the [redacted] account on 6/9, as we should haveThe [redacted] account also shows that the funds from [redacted] ***’s Instant Payment were removed from the account and are being held by [redacted] These funds are being used to process the Refund he requested from [redacted] This will take place once the original funds captured by [redacted] ***’s Instant Transfer are processed by the bankThe Precision team followed correct procedures in processing both the authorization and funds capture on behalf of [redacted] It appears that the error was that [redacted] chose to process an Instant Payment to the [redacted] account as wellThat is what is currently being refunded by [redacted] We respectfully submit that this case be closed as the result requested by [redacted] is already in processAlso because the additional funds were voluntarily submitted by [redacted] via Instant Payment, only he can initiate the claim, as he has already done Some clarification of the process: Authorizations through [redacted] only last for days and no credit card information is storedTo reauthorize a transaction we have to contact the customer once again for credit card information and approvalAt no time did we ask [redacted] to make an Instant Transfer of fundsOne last clarification, the additional amount above the original estimate was for $and covered his state sales taxes due for the repair [redacted] approved these charges and was notified in the original transaction that sales taxes would be added to the final charges On behalf of [redacted] America and Precision Camera, we are sorry for any inconvenience and confusion in the process of handling this repair for [redacted] *** Search results for '[email protected]' in Email from May 21, - Jun 20, · Refund In Process from [redacted] : Jun 9, Temporary Hold To [redacted] *** We'll complete the refund as soon as your original payment is processed by the bank [redacted] -$ $ -$USD · [redacted] Funds Capture: Jun 9, Transaction Note Sales tax of $added to repair charges Payment From [redacted] *** Payment [redacted] $-$ $USD · [redacted] Authorization: Jun 9, Authorization From [redacted] *** Completed Details Authorization From [redacted] $$ $USD · Instant Payment from [redacted] ***: Jun 5, Payment From [redacted] *** Held Payment From [redacted] $-$ $USD Sincerely, [redacted] Customer Service Manager Precision Camera and Video Repair
Good Afternoon, We have reached out to [redacted] and they have contacted Mr [redacted] regarding the incorrect replacement he receivedThey are in the process of sending the customer the correct replacement Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
I sent my [redacted] in for repair through this company, as they are the only authorized repair center for this brandThe turnaround time for the repair was decent, however when I received the camera back none of the issues had been fixedTheir repair statement merely said that they had cleaned the camera, performed firmware updates and restored to factory settingsThere was no mention of my actual problems regarding the review button not working and the camera automatically turning on, which drained the batteryI called customer service, and the woman I spoke to was matter-of-fact and unapologetic, even though I was clearly upset over the phoneShe didn't even apologize to me for my inconvenience in having to send the camera back again, only citing that it was covered under their warranty, as if to say the warranty is a perfectly valid excuse to not do their jobShe told me to include a piece of paper with the problems the camera was having...this was already done when I filled out the initial repair form! I'm convinced the technician didn't even bother to read my repair orderSo I included a note with information that they should have already hadI send the camera back, and upon receiving it the second time I find that the button is fixed, but now my speakers don't workThey managed to fix my problem and at the same time break something elseI was told this "redo" would be superviced by a repair supervisorEvidently that doesn't mean a damn thingI spoke to the customer service manager who walso unapologetic, only apologizing after I stated this, and only offered me to send the camera backI don't trust this company to send my camera back a third timeThis is just unacceptable, and having a warranty doesn't give them the excuse to keep making these mistakesThere's a very good reason they're not accreditedBeware
Good Morning, I have notated this problem and am currently awaiting the return of Mr [redacted] LENS 43/P-FA Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Hello [redacted] , Your [redacted] was repaired and shipped on 7/under [redacted] tracking# [redacted] The package was delivered on 7/at front doorPrecision Camera has also refunded the original repair cost of $to your credit cardPer *** [redacted] will be taking care of the refund for your cameraI hope this resolution is satisfactory and I apologize for any inconvenience this has caused you Thank you, [redacted] ***
Complaint: [redacted] I am rejecting this response because: there was no solutionI received the camera back unpaired with no communication after weeks After impatiently awaiting the return of my [redacted] ** camera; it was returned yesterday unrepairedThe repair company insisted it was unrepairable due to impact damage I do not believe it at allHere is whyIn July of this year, I sent my camera away to the [redacted] Service Department in [redacted] **where it was received approximately July 24, According to the instructions on the repair form, customers with a warranty service should staple a purchase receipt to their form (which I did) and if the warranty did not apply, they would mail a free, no-obligation written estimate (which I never received)I sent in a receipt, so I considered the repair a warranty serviceIf not, I was prepared to pay, but I was never contacted, nor given a written estimate On the bottom of the repair form it says “allow weeks repair time, plus shipping time” Today is October 2, This is way beyond four weeks with no communication except for me hunting down [redacted] and [redacted] in Technical Support at [redacted] Imaging and [redacted] at Precision (which was a wild guess of an extension) ***, ***, and [redacted] gave me no real help, except for the repair company’s location was changed and the products were shipped from [redacted] ** [redacted] ** and that I should be patient Are you kidding me? No communication, except for me hunting down my camera and you want me to be patient? Really? In the midst of this, I was constantly checking the Precision website and on September 5, it finally showed they had received my cameraReally? I sent it in JulyYesterday, it shows it was out of repair and shipped to meBut, when I opened the box, there was a receipt showing unrepairable Now, here are a few other important details Yesterday morning, I FINALLY received a phone call from a guy at [redacted] Imaging ONLY because I filed a complaint with the Revdex.com for both companiesThat’s right Now, after receiving the complaint, they finally called, but really offered NOTHINGThey offered no explanation for the camera being unrepairedThe offered no replacementNothingOnly thing he could do was apologizeWhile I appreciate the apology, it does nothing for meIt still took approximately weeks for my camera, which was returned unrepairedI also, got no communication from Precison until today; an email, weeks later, after the factHad, I not, filed a complaint, I’ll be willing to bet you I would not have received the call, nor emailPrecison claims to be fast with repairs Absolutely not It has been weeks with no communication until after the fact, no repairs, nothingSending back an unrepaired camera after weeks is not acceptable, nor is it a solution Sincerely, [redacted]
Good Morning, I have asked [redacted] for the tracking number on which he shipped this unit back to us I am awaiting his response When his [redacted] unit returns I will make sure the problem is fixed correctly and in a timely manner Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Hello, Unfortunately we never received any claim from [redacted] to send Mr*** a packing kit Mr*** will need to contact his extended warranty company, [redacted] , to set up another claim He may reach them directly by calling ###-###-#### Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Afternoon, As a one time courtesy we have emailed Mr [redacted] a [redacted] pre-paid shipping label This was emailed to [redacted] Please print the label out, pack the camera up and tape the label to the box Please bring the package to your nearest [redacted] and they will ship it to us at no charge Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Morning, size=3> I have contacted [redacted] and have offered to email him a [redacted] pre-paid shipping label and have offered to supervise the repair when his [redacted] returns Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Dear Sir/Madam, I am yet still to receive your response to my inquiry about my [redacted] repair, currently in your possession Here are all details from your status Model: C [redacted] ** [redacted] 12pt;">Received: Oct 31, Tag #: [redacted] In Service Delay, Please Call Us At: [redacted] I called you last Friday and then the following Monday, and after talking to Christie Marchigano you sent me your new estimate for the repair and asked me to hurry with my approval However, I had, and still have some questions in regards to your new estimate, details of which I would like to know first before making my decision: Are you saying that you have to replace all innards of my camera which have no physical and no water damages? Are you telling me that instead of $shipping charge, we agreed on before I sent my camera for a repair to you, you are now going to charge me $39.50, if I am not to pursue the repair? 3, Can you tell me exactly how you came up with this price in better details, for the camera that had flash error and lost auto-focus? - Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem? Please list all components to be replaced and work to be done, with hours required to perform them I am cc'ing [redacted] Customer Relations for better visibility Waiting for your reply, Sincerely, [redacted] On Wed, Nov 9, at 8:PM, [redacted] wrote: Dear [redacted] , dear [redacted] authorized repair support team, I am not sure whether you received my response to your estimate, and as a consequence I am re-sending my questions as a response to the new estimate you kindly sent to me Sorry, I am not quite clear looking at the attached repair estimate you sent and therefore here are my questions: Are you saying that you have to replace all innards of my camera which have no physical and no water damages? Are you telling me that instead of $shipping charge, we agreed upon, you are now going to charge me $39.50, if I am not pursue your repair? 3, Can you tell me exactly how you came up with this price in more details, for the camera that had flash error and lost auto-focus? - Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem? I am cc'ing [redacted] Customer Relations for better visibility on this matter Waiting for your reply, Sincerely, [redacted]
Today marks the 13th working day that my Pentax K1 Mark II has been showing “Repair delay” on your repair status page. I have called several times to find out when my camera would be fixed and returned only to be told, “I’ve emailed the technician but he hasn’t responded, yet.”
Is there any reason nobody is letting me know what is happening? Was the camera destroyed in shipping? Are the parts back ordered? I was told that the repair would take 7 to 10 days.
I am going to Utah July 5th to photograph wild horses and would like to use my camera.
I shouldn’t have to say this, but communication is the key to remaining in business.
Please communicate what is happening to me ASAP.
Regards,
Joel Hensler
310-922-3553
[email protected]
Complaint: [redacted] I am rejecting this response because: I do not know what the phrase "unless there is no physical damage"means and am very uncomfortable with such a statement as it, to me, leaves much too much open to possibility of the company making a claim against me In my opinion, there is, indeed physical damage in that the on off switch will not move and, thus, does not work This was was working when I previously sent the camera to Precision Camera for different repair but, upon checking the camera after receipt following said repair, I found that, while I did nothing but normally and without any undue pressure attempt to slide the switch to on, it will not move allowing me to turn my camera on Please note, that in his email to me, the writer of the response to Revdex.com did not use the above phrase, "unless there is no physical damage"Rather, what was stated in email to me is that the camera would be repaired at no cost to me unless it was dropped or exposed to liquid sand --- And, would be returned to me by 6/6/[date, as I advised the company would be too late for me to use at an out of town event on that same date.] Sincerely, [redacted]
Overall totally unresponsive, uncaring, haphazard, sarcastic, run knowledgeable, total disconnect of communication between customer service and repair techsI spoke with someone on the phone who quoted a flat rate and said repairs take to business daysMy flash bulb blew so I sent it in for repairs February I needed a quick turnaround for another wedding I was shooting March The website showed that it was received today after I mailed it After days I had heard nothing and did not have my flash so I went online to see that there was a delayI tried calling and the phone just rang and rang and rangI tried calling for three days straight before somebody finally answeredShe said the delay was because they needed to order a part which will increase the amount they quoted so my authorization was neededI asked why nobody tried to contact me sooner and she had no answer and was less than mildly apologeticVery defensive tone and basically uncaringGave approval and she said I would have it back in to business daysdays later I still did not have my flashWent online and saw another delay! Called again and she said they had to order partsThe parts were not ordered until six days AFTER I gave my approvalShe said they expect to business days for parts to come in and then it would be another to business days before I would receive my flashAgain I ask why nobody bothered to contact meSame uncaring attitude, and no real answerI asked to speak with a manager, "no one was available to talk with me"After seeing a lot of other bad reviews I wonder if the repair part was even needed or if they are just scamming meIt has been one month without my equipment and no end in sightI will never use this company again!
Good Morning, We have contacted [redacted] multiple times on behalf of Mr [redacted] [redacted] has advised us they are not covering this as the customer does not have warranty I have offered to bring the repair cost down from $to $ even The customer states he is calling [redacted] again We are awaiting the customers response Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Unfortunately [redacted] [redacted] IS was not repairable due to no parts available for this model The camera was shipped to the [redacted] factory for repair, they determined the unit was un-repairableThe $cost is what is needed to be approved before we can move this camera to repair At that point we collect the payment information but do not charge until after the camera's repair is complete Because we did not repair her camera we could not charge her credit card [redacted] was never charged for this repair; it shipped and was delivered to her on 9/ Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair [redacted] *** [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Precision Camera would like to sincerely apologize for the poor experience you received sending in your camera for repair We have looked into your issues and have sent your camera back unrepaired as requestedThere was an internal communication error on our behalf which caused the confusion regarding a replacement camera being sent to youThis camera model is no longer serviceable through the manufacture and cannot be repairedThe original resolution would have been the same outcome and we apologize this caused a delay in getting your camera back to you U [redacted] Precision Camera services hundreds of thousands customers a year and we strive to deliver the best experience possible to each and every customer Again our sincere apologies and hope you are satisfied in the resolution regarding this matter Regards, S [redacted]
Good Morning, size=3> We spoke to [redacted] on 2/and gave him the [redacted] tracking number for the return of his [redacted] ** The [redacted] tracking number is [redacted] It was delivered on 2/to the customer Please feel free to contact us with any further questions or concerns Thank you, [redacted] Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message 3/4/ Complaint On 1/28/2015, I sent a [redacted] (valued at ~$450) to Precision Camera for repairing lens aperture problem as well as an internal dust cleaning (ticket # [redacted] )On 2/3/2015, they charged my credit card $and sent my lens backWhen I received my lens, I saw the repair ticket said they did the repair and internal/external cleaningHowever, upon inspecting the lens, I found nothing was repaired or doneProblem was still there and dust was not cleanedSince Precision Camera is manufacturer authorized repair facility, I contacted manufacturer to find out what I should do***, the manufacturer, said they are going to send message to Precision Camera to have them contact meHowever, they never didSo, a few days later I called Precision CameraThe asked me to send my lens back for a of the repair, at my own shipping cost I sent the lens back on 2/13/(ticket # 4301587) for them to repairAfter that, I had to call them twice to check statusI even inquired through ***On 2/23/2015, they sent the lens backHowever, when I received my lens on 2/25/2015, I discovered that not only did they not fix the problem, they also caused other problems/damage to the lensThe problems are: Technician overdid the aperture repairNow the lens can't fully openThis can be confirmed by following methods: 1) When mount the lens on camera, you can see lens aperture is partially closed downThis is not rightLens should be wide open when mounted on camera 2) Remove the lens from cameraAdjust the aperture ring to "1.9" settingNow, you can see aperture is slightly closedThis is not rightIt should be wide openActually, when looking at aperture ring, you will notice it is not exactly at "1.9" settingThis indicates adjustment error in last repair When technician did repair, a small part (probably a metal ball) was lostThis caused the aperture ring not to have clear clicks when rotating The button on aperture ring was damaged in the repair - it now has paint loss and wearThis is the small button you press when moving aperture ring out of "A" settingIt was pretty new without paint loss before repair There are cleaning marks on one internal lens element During these two repairs, I have lost confidence in their ability to adequately repair my lensI contacted manufacturer who then advised me to send it to Precision Camera for the third time to fix problemBut I don't want to risk having further damage to the lensSo, I want to seek help from Revdex.com and from my credit card company Desired Resolution I want them to fully repair my lens and replace any parts that were damaged or lost during previous repair attemptsIf they can't, I want them to supply me a replacement Consumer Business Dialog
Good Afternoon, I have contacted Mr*** and explained that [redacted] will be replacing his [redacted] *** I let him know he should be receiving this replacement within 1-weeks The customer was satisfied with the resolution Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Dear [redacted] ***, #1f497d;"> We checked the [redacted] account and verified that the [redacted] did pay twice for this repairFor some reason [redacted] sent [redacted] an “Instant Payment” on 6/On behalf of [redacted] Precision then authorized and captured the funds into the [redacted] account on 6/9, as we should haveThe [redacted] account also shows that the funds from [redacted] ***’s Instant Payment were removed from the account and are being held by [redacted] These funds are being used to process the Refund he requested from [redacted] This will take place once the original funds captured by [redacted] ***’s Instant Transfer are processed by the bankThe Precision team followed correct procedures in processing both the authorization and funds capture on behalf of [redacted] It appears that the error was that [redacted] chose to process an Instant Payment to the [redacted] account as wellThat is what is currently being refunded by [redacted] We respectfully submit that this case be closed as the result requested by [redacted] is already in processAlso because the additional funds were voluntarily submitted by [redacted] via Instant Payment, only he can initiate the claim, as he has already done Some clarification of the process: Authorizations through [redacted] only last for days and no credit card information is storedTo reauthorize a transaction we have to contact the customer once again for credit card information and approvalAt no time did we ask [redacted] to make an Instant Transfer of fundsOne last clarification, the additional amount above the original estimate was for $and covered his state sales taxes due for the repair [redacted] approved these charges and was notified in the original transaction that sales taxes would be added to the final charges On behalf of [redacted] America and Precision Camera, we are sorry for any inconvenience and confusion in the process of handling this repair for [redacted] *** Search results for '[email protected]' in Email from May 21, - Jun 20, · Refund In Process from [redacted] : Jun 9, Temporary Hold To [redacted] *** We'll complete the refund as soon as your original payment is processed by the bank [redacted] -$ $ -$USD · [redacted] Funds Capture: Jun 9, Transaction Note Sales tax of $added to repair charges Payment From [redacted] *** Payment [redacted] $-$ $USD · [redacted] Authorization: Jun 9, Authorization From [redacted] *** Completed Details Authorization From [redacted] $$ $USD · Instant Payment from [redacted] ***: Jun 5, Payment From [redacted] *** Held Payment From [redacted] $-$ $USD Sincerely, [redacted] Customer Service Manager Precision Camera and Video Repair
Good Afternoon, We have reached out to [redacted] and they have contacted Mr [redacted] regarding the incorrect replacement he receivedThey are in the process of sending the customer the correct replacement Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
I sent my [redacted] in for repair through this company, as they are the only authorized repair center for this brandThe turnaround time for the repair was decent, however when I received the camera back none of the issues had been fixedTheir repair statement merely said that they had cleaned the camera, performed firmware updates and restored to factory settingsThere was no mention of my actual problems regarding the review button not working and the camera automatically turning on, which drained the batteryI called customer service, and the woman I spoke to was matter-of-fact and unapologetic, even though I was clearly upset over the phoneShe didn't even apologize to me for my inconvenience in having to send the camera back again, only citing that it was covered under their warranty, as if to say the warranty is a perfectly valid excuse to not do their jobShe told me to include a piece of paper with the problems the camera was having...this was already done when I filled out the initial repair form! I'm convinced the technician didn't even bother to read my repair orderSo I included a note with information that they should have already hadI send the camera back, and upon receiving it the second time I find that the button is fixed, but now my speakers don't workThey managed to fix my problem and at the same time break something elseI was told this "redo" would be superviced by a repair supervisorEvidently that doesn't mean a damn thingI spoke to the customer service manager who walso unapologetic, only apologizing after I stated this, and only offered me to send the camera backI don't trust this company to send my camera back a third timeThis is just unacceptable, and having a warranty doesn't give them the excuse to keep making these mistakesThere's a very good reason they're not accreditedBeware
Good Morning, I have notated this problem and am currently awaiting the return of Mr [redacted] LENS 43/P-FA Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Hello [redacted] , Your [redacted] was repaired and shipped on 7/under [redacted] tracking# [redacted] The package was delivered on 7/at front doorPrecision Camera has also refunded the original repair cost of $to your credit cardPer *** [redacted] will be taking care of the refund for your cameraI hope this resolution is satisfactory and I apologize for any inconvenience this has caused you Thank you, [redacted] ***
Complaint: [redacted] I am rejecting this response because: there was no solutionI received the camera back unpaired with no communication after weeks After impatiently awaiting the return of my [redacted] ** camera; it was returned yesterday unrepairedThe repair company insisted it was unrepairable due to impact damage I do not believe it at allHere is whyIn July of this year, I sent my camera away to the [redacted] Service Department in [redacted] **where it was received approximately July 24, According to the instructions on the repair form, customers with a warranty service should staple a purchase receipt to their form (which I did) and if the warranty did not apply, they would mail a free, no-obligation written estimate (which I never received)I sent in a receipt, so I considered the repair a warranty serviceIf not, I was prepared to pay, but I was never contacted, nor given a written estimate On the bottom of the repair form it says “allow weeks repair time, plus shipping time” Today is October 2, This is way beyond four weeks with no communication except for me hunting down [redacted] and [redacted] in Technical Support at [redacted] Imaging and [redacted] at Precision (which was a wild guess of an extension) ***, ***, and [redacted] gave me no real help, except for the repair company’s location was changed and the products were shipped from [redacted] ** [redacted] ** and that I should be patient Are you kidding me? No communication, except for me hunting down my camera and you want me to be patient? Really? In the midst of this, I was constantly checking the Precision website and on September 5, it finally showed they had received my cameraReally? I sent it in JulyYesterday, it shows it was out of repair and shipped to meBut, when I opened the box, there was a receipt showing unrepairable Now, here are a few other important details Yesterday morning, I FINALLY received a phone call from a guy at [redacted] Imaging ONLY because I filed a complaint with the Revdex.com for both companiesThat’s right Now, after receiving the complaint, they finally called, but really offered NOTHINGThey offered no explanation for the camera being unrepairedThe offered no replacementNothingOnly thing he could do was apologizeWhile I appreciate the apology, it does nothing for meIt still took approximately weeks for my camera, which was returned unrepairedI also, got no communication from Precison until today; an email, weeks later, after the factHad, I not, filed a complaint, I’ll be willing to bet you I would not have received the call, nor emailPrecison claims to be fast with repairs Absolutely not It has been weeks with no communication until after the fact, no repairs, nothingSending back an unrepaired camera after weeks is not acceptable, nor is it a solution Sincerely, [redacted]
Good Morning, I have asked [redacted] for the tracking number on which he shipped this unit back to us I am awaiting his response When his [redacted] unit returns I will make sure the problem is fixed correctly and in a timely manner Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Hello, Unfortunately we never received any claim from [redacted] to send Mr*** a packing kit Mr*** will need to contact his extended warranty company, [redacted] , to set up another claim He may reach them directly by calling ###-###-#### Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Afternoon, As a one time courtesy we have emailed Mr [redacted] a [redacted] pre-paid shipping label This was emailed to [redacted] Please print the label out, pack the camera up and tape the label to the box Please bring the package to your nearest [redacted] and they will ship it to us at no charge Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
And it only took months
Good Morning, size=3> I have contacted [redacted] and have offered to email him a [redacted] pre-paid shipping label and have offered to supervise the repair when his [redacted] returns Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Dear Sir/Madam, I am yet still to receive your response to my inquiry about my [redacted] repair, currently in your possession Here are all details from your status Model: C [redacted] ** [redacted] 12pt;">Received: Oct 31, Tag #: [redacted] In Service Delay, Please Call Us At: [redacted] I called you last Friday and then the following Monday, and after talking to Christie Marchigano you sent me your new estimate for the repair and asked me to hurry with my approval However, I had, and still have some questions in regards to your new estimate, details of which I would like to know first before making my decision: Are you saying that you have to replace all innards of my camera which have no physical and no water damages? Are you telling me that instead of $shipping charge, we agreed on before I sent my camera for a repair to you, you are now going to charge me $39.50, if I am not to pursue the repair? 3, Can you tell me exactly how you came up with this price in better details, for the camera that had flash error and lost auto-focus? - Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem? Please list all components to be replaced and work to be done, with hours required to perform them I am cc'ing [redacted] Customer Relations for better visibility Waiting for your reply, Sincerely, [redacted] On Wed, Nov 9, at 8:PM, [redacted] wrote: Dear [redacted] , dear [redacted] authorized repair support team, I am not sure whether you received my response to your estimate, and as a consequence I am re-sending my questions as a response to the new estimate you kindly sent to me Sorry, I am not quite clear looking at the attached repair estimate you sent and therefore here are my questions: Are you saying that you have to replace all innards of my camera which have no physical and no water damages? Are you telling me that instead of $shipping charge, we agreed upon, you are now going to charge me $39.50, if I am not pursue your repair? 3, Can you tell me exactly how you came up with this price in more details, for the camera that had flash error and lost auto-focus? - Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem? I am cc'ing [redacted] Customer Relations for better visibility on this matter Waiting for your reply, Sincerely, [redacted]