We have determined that [redacted] [redacted] is beyond economical to repair The camera cannot be repaired due to physical damage We have returned the camera via **S, the tracking number is [redacted] It was delivered to the customer on 10/2/ Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] www.precisioncamera.com CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
I sent my camera, not under warranty, in for repairIt would not turn onThe battery was showing full chargeThey got my camera, but I never heard anything, so I calledAfter a million rings I got someoneThe repair was more than they thought, more than double the quote, but now they had my camera so I went a head with the repairNO ONE CALLED with a status or quoteThe camera came back weeks laterIt worked for minutesThen shut down and wouldn't turn back on, the same thing it had done beforeBattery showed full chargeThus began my by weekly attempts at contacting someone for helpI was told the battery needed replacedWhy didn't you replace it? We're sending you a batteryNo battery cameThey finally sent a battery via US Mail, which as I told them does not deliver to my building in an industrial parkWe don't deliver to PO boxes...I had this discussion with at least peopleI am sending it in for a free battery and repairIf it does not work I am filing a claimThis company does not answer the phone, does not return calls, does not email, does not fix camerasThe entire staff is ridiculousThey will tell you different stories in the same conversation! Unbelievable!
I sent my [redacted] camera in for repair while still under warrantyThe Camera Shop in Flawhere I purchase it recommended sending it there and I am So Happy I did! I insured and mailed my camera on 8-28-via ***Tracking showed it arrived to Precision Camera Repair on 8-29-Today 9-3-it arrived back to be and was repaired, and they cleaned it up so much so that I thought it was a new one but knew it was mine by the serial numberThere was no chargeI was so excited to get it backI thought maybe there may be a charge because it was my fault, not a defectThere was no charge for mailing it back to me eitherIt arrived in layers and layers of bubble wrap in the original box and camera case inside another big boxSo they were very careful returning it as I was mailing itThank you Precision CameraI have already recommended to my [redacted] friends
Precision Camera unfortunately was not able to locate [redacted] original [redacted] *** (serial number [redacted] ) On 6/we ordered her a brand new [redacted] of the same model The customer was satisfied with this outcome and is expecting the camera sometime next week Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
minor-bidi;">Good Morning, We received Mr [redacted] unit on 2/04/ The customer stated he had work done on his [redacted] previously in October of He had the camera originally repaired by [redacted] repair facility in [redacted] They only offer a day guarantee The unit came to us for repair at Precision camera, we estimated the total repair cost to be $ We spoke to a [redacted] from [redacted] who stated they would not cover the repair We are currently waiting on payment from Mr [redacted] to begin repair Please feel free to reply with any questions or concerns Thank you, [redacted] Customer Service Supervisor Precision Camera and Video Repair [redacted]
Good Morning, We have determined that [redacted] [redacted] is beyond economical to repair The camera cannot be repaired due to physical damage We have returned the camera via ***, the tracking number is [redacted] The package was delivered yesterday Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] www.precisioncamera.com CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Morning, *** will be covering the cost of repair at no charge as a courtesy to the customer We will move the [redacted] to repair today Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair [redacted] Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Precision Camera is doing everything we can to return the lens to the customer un-repairedIt requires parts that are no longer available from the manufacturer and we are required to fully reassemble the lensAt this point we are asking for more time to source the parts required from alternative sourcesWe apologize for the delay and any inconvenience this has caused the customer
Good Afternoon, Mr [redacted] ’s [redacted] was shipped to the [redacted] factory on 8/4/ The factory contact us and stated the repair cost will be $ I contacted the customer today and left a message regarding the repair cost I am currently waiting to hear back from the customer Please feel free to contact us with any further questions or concerns Thank you, Myles R Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good... Morning, [redacted] has contacted us and will cover 100% of Mr. [redacted] ’s repair. The [redacted] has been repaired and has shipped. The [redacted] tracking number is [redacted] . Please feel free to contact us with any further questions or concerns. Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor [redacted]
Good Morning, We have sent Mrs [redacted] a [redacted] pre-paid shipping label to cover the cost of return shipping We will make sure that we do our best to have this returned to her by 6/ As long as there is no physical damage we will cover the repair at no cost to the customer Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor [redacted] *** [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Precision Camera received three cameras for repair from [redacted] ***. Two of the units are still at Precision Camera in repair. I spoke to [redacted] and gave him status on the two remaining cameras. The status for each is below. Provided [redacted] with my extension in case he needed to get in touch... with me concerning these repairs or others. I let him know that I will keep him updated on the repairs. Tag# [redacted] ***; Parts received in repair. Requested rush. Tag# [redacted] ***; Unit is waiting for parts. Normally takes 2 weeks for parts to come in.
Complaint: [redacted] I am rejecting this response because: I am still unsatisfied with their worrk ethicsI think I should have benn npotified of the delays instead of me calling to check upon itIt is all done and over with now It is what it is Sincerely, [redacted]
Good Morning, Mr [redacted] 's camera was shipped on 12/and delivered 12/to his home address per *** tracking number [redacted] We apologize for any inconvenience Precision Camera has caused to the customer Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair [redacted] Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Morning, We received [redacted] ’s [redacted] POWERSHOT AIS on 2/24/ We repaired the unit on 3/3/and charged the customer for the repair We have not been contacted by the customer since the unit was delivered to him on 3/9/ Precision Camera offers a day guarantee which expired on 6/9/ We can certainly pay for the return of the camera to come back for repair and can offer a discount once the unit has been assessed and estimated Please feel free to contact us with any further questions or concerns Thank you, Myles R Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Complaint: [redacted] Dear [redacted] ***, Firstly, I must say that it always amazes me just how quickly, in general, businesses that have received formal complaints, respond to those complaints, especially when those complaints are made using a public forum I say to you [redacted] ***, if you were only so quick and diligent in researching my claim that I made to many of your service representatives over the phone and via e-mail during the over months that my camera was lost at your facility, then maybe we wouldn't be going through this It took less than hours from the time I made my complaint to the Revdex.com that you apparently researched my account and came to the conclusion that it was my fault Sadly you still cannot admit any fault in this situation This situation was not my fault It was your company's fault There is some sort of communication breakdown at your facility that you need to address I am not necessarily a proponent of the adage that the customer is always right, but seriously, for you to investigate this after the fact and for as little time as you did and then immediately put the blame on me? My original order was sent out to you on April 02, and was delivered to you on April 04, at the dock and was signed for by [redacted] Here is the link to the *** Tracking # [redacted] According to your website it was "in repair" shortly after that On May 13, I still hadn't heard a word about my camera and your website still showed that my camera was "in repair" so I decided to call to get some updated information I was told by your service representative that my camera could not be found and an E-Mail needed to be sent to the service department and that I would get updated information via e-mail within 24-hrs This did not happen, so I sent an E-mail on 05/15/and received a response E-mail from [redacted] and it stated the same thing I have attached a copy of this E-mail for your review I still did not receive a response I waited until May 19, 2014, I called again, nobody answered the phone so I happened to be able to reach the accounting department and I spoke to [redacted] @ ###-###-####, she of course couldn't help me since she was in the accounting department She told me she left a message with [redacted] and if I didn't hear anything that I could call her back I spoke with [redacted] a short time later, I was told that there was no information on my camera at that time Forty Six days, over weeks, and there was no information I asked to speak to a supervisor I was told that a request for a supervisor to call me back would be made I did not receive a call back [redacted] ***, at this point in this ordeal it would have been a good place for you to step in quickly (like you did when I made this complaint) and rectify the situation You did not On May 20, I decided to call [redacted] directly I spoke with [redacted] and was put on hold When [redacted] came back he told me that he spoke with Precision Camera directly and that Precision Camera stated that the camera was "in repair" and that Precision Camera will call me today Precision Camera did not call me for two days When they did call me n May 22, I was left a message on my answering machine that stated "the camera was out of repair and would be shipped by later that day It was not [redacted] ***, here is another point in which it may have been a good place for you to step in quickly (like you did when I made this complaint) and rectify the situation You did not At this point I did not realize that you could not process my original payment that I had authorized almost two months before I received two email requests from you via [redacted] on May 23, and again on 06/05/for payment via [redacted] This disputes your assertion that "at no time did we ask [redacted] to make an instant transfer of funds." I have attached these E-mails for your review At this time I checked my [redacted] account and realized you hadn't charged me yet I also realized that you still did not send out my camera like you stated to me would be done on May 22, I realized what had happened and I made a payment via [redacted] as you requested Right After that, I received an E-mail from [redacted] *** Here is a portion of that E-mail and I have also attached this E-mail for your review" Your [redacted] is repaired and ready to be shipped to youHowever we were unable to charge the repair cost of + = including your local sales taxThe credit card authorization approval has expiredPlease contact us with your payment information at ###-###-#### Mon - Fri from 9am to 7pm ESTThe unit will not ship until we have the credit card information." This was now the Third time you asked me for payment, further disputing your claim that "at no time did we ask [redacted] to make an instant transfer of funds." If you check the times on these E-mails you will see that it was obviously sent right after I made the payment, It stated that my unit will not ship until I made a payment I thought I should call [redacted] to let her know that I just made a payment via [redacted] At this point you had had my camera for Sixty Three days and I didn't want any more delays When I spoke to [redacted] and explained that I had just made this payment and she should check the [redacted] account she assured me that Precision Camera would not collect that payment and she told me my unit would not ship if I did not give her a credit card over the phone I thought she was wrong but she laughed it off and told me she was sure She even told me that I could save my E-mails just to be sure, but I shouldn't worry Even though I don't have E-mail proof, this now is the fourth time that I was asked to make a payment, even further disputing your claim that "at no time did we ask [redacted] to make an instant transfer of funds." So what did I do? I gave her my credit card number I paid for a second time Yes I did You make it sound like I somehow I made two payments for no reason The reason was that [redacted] *** basically left me no choice I made that second payment because I know how the Banking system works and I knew I could get one of those payments back So after I made that second payment I called [redacted] and made a claim [redacted] ***, as I stated before, here is another point in which it may have been a good place for you to step in quickly (like you did when I made this complaint) and rectify the situation You did not your company did not collect that [redacted] payment until June 9, 2014, you could have stopped that payment before June 9, You did not Also [redacted] gave you Ten days to respond to my Claim You again did not respond until I made this complaint on June 20, Another point is that even though I made Two payments to you by June 5, 2014, you still did not ship my unit to me until June 10, I have attached that E-mail as well and here is the *** tracking number for that shipment [redacted] I made this claim due to the really poor service and utter confusion apparent at your facility I wanted an apology and my money back from [redacted] I did get my money back from [redacted] but then I also got the blame for this situationYou don't seem to think you hold any responsibility for this mess I believe I've shown you that this situation was your fault and not mine You may have apologized for the inconvenience and confusion in the handling of the situation but you still lay all the blame on me I don't think that is right You need to tighten up your operation and get your many departments onto the same page You may not care about what I have to tell you about the way you run your operation, but you cannot remain in business and continue to be a trusted partner to [redacted] if you treat all your customers this way, especially if you make mistakes and then blame your customers for those mistakes [redacted] ***
Good Afternoon, I contact Mrs [redacted] today and apologized for the lack of communication on our end I offered to bring the repair cost down from to as a courtesy The customer did not feel comfortable giving credit card information via phone and requested we send the unit back We are currently in the process of returning the customer’s [redacted] Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Afternoon, We have reached out to Ms [redacted] and have processed a refund in the amount of $ She should see the refund within hours back on her credit card Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Hello, Precision Camera respectfully requests that this case be closedWe have refunded the customer's original repair charges and returned their original equipment, as requestedThe customer is working directly with [redacted] and *** to resolve the remaining issues, Precision Camera has no involvement or influence on this process and therefore requests that this case be closed We are sorry for the delays in attempting to repair this euipment, [redacted] *** | Vice President - Sales & Marketing | Precision Camera, Inc
Precision Camera received [redacted] camera on 7/31/and it was sent to the manufacturer for repairThe customer did approve our standard rate but since it had to go to the factoy the unit was re-estimated for the factory cost [redacted] refused the repair estimate on 9/9/and the shipping fee was waived due to the customer being upsetWe contacted the factory and refused the repair estimateThe unit was received at Precision Camera on 9/and was closed and brought to our shipping departmentThe camera is shipping today under [redacted] tracking# [redacted] As a courtesy we have expedited the shipping so the customer can get their camera back quicklyWe apologize for the inconvenience this has caused the customer
We have determined that [redacted] [redacted] is beyond economical to repair The camera cannot be repaired due to physical damage We have returned the camera via **S, the tracking number is [redacted] It was delivered to the customer on 10/2/ Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] www.precisioncamera.com CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
I sent my camera, not under warranty, in for repairIt would not turn onThe battery was showing full chargeThey got my camera, but I never heard anything, so I calledAfter a million rings I got someoneThe repair was more than they thought, more than double the quote, but now they had my camera so I went a head with the repairNO ONE CALLED with a status or quoteThe camera came back weeks laterIt worked for minutesThen shut down and wouldn't turn back on, the same thing it had done beforeBattery showed full chargeThus began my by weekly attempts at contacting someone for helpI was told the battery needed replacedWhy didn't you replace it? We're sending you a batteryNo battery cameThey finally sent a battery via US Mail, which as I told them does not deliver to my building in an industrial parkWe don't deliver to PO boxes...I had this discussion with at least peopleI am sending it in for a free battery and repairIf it does not work I am filing a claimThis company does not answer the phone, does not return calls, does not email, does not fix camerasThe entire staff is ridiculousThey will tell you different stories in the same conversation! Unbelievable!
I sent my [redacted] camera in for repair while still under warrantyThe Camera Shop in Flawhere I purchase it recommended sending it there and I am So Happy I did! I insured and mailed my camera on 8-28-via ***Tracking showed it arrived to Precision Camera Repair on 8-29-Today 9-3-it arrived back to be and was repaired, and they cleaned it up so much so that I thought it was a new one but knew it was mine by the serial numberThere was no chargeI was so excited to get it backI thought maybe there may be a charge because it was my fault, not a defectThere was no charge for mailing it back to me eitherIt arrived in layers and layers of bubble wrap in the original box and camera case inside another big boxSo they were very careful returning it as I was mailing itThank you Precision CameraI have already recommended to my [redacted] friends
Precision Camera unfortunately was not able to locate [redacted] original [redacted] *** (serial number [redacted] ) On 6/we ordered her a brand new [redacted] of the same model The customer was satisfied with this outcome and is expecting the camera sometime next week Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
minor-bidi;">Good Morning, We received Mr [redacted] unit on 2/04/ The customer stated he had work done on his [redacted] previously in October of He had the camera originally repaired by [redacted] repair facility in [redacted] They only offer a day guarantee The unit came to us for repair at Precision camera, we estimated the total repair cost to be $ We spoke to a [redacted] from [redacted] who stated they would not cover the repair We are currently waiting on payment from Mr [redacted] to begin repair Please feel free to reply with any questions or concerns Thank you, [redacted] Customer Service Supervisor Precision Camera and Video Repair [redacted]
Good Morning, We have determined that [redacted] [redacted] is beyond economical to repair The camera cannot be repaired due to physical damage We have returned the camera via ***, the tracking number is [redacted] The package was delivered yesterday Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] www.precisioncamera.com CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Morning, *** will be covering the cost of repair at no charge as a courtesy to the customer We will move the [redacted] to repair today Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair [redacted] Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Precision Camera is doing everything we can to return the lens to the customer un-repairedIt requires parts that are no longer available from the manufacturer and we are required to fully reassemble the lensAt this point we are asking for more time to source the parts required from alternative sourcesWe apologize for the delay and any inconvenience this has caused the customer
Good Afternoon, Mr [redacted] ’s [redacted] was shipped to the [redacted] factory on 8/4/ The factory contact us and stated the repair cost will be $ I contacted the customer today and left a message regarding the repair cost I am currently waiting to hear back from the customer Please feel free to contact us with any further questions or concerns Thank you, Myles R Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good... Morning, [redacted] has contacted us and will cover 100% of Mr. [redacted] ’s repair. The [redacted] has been repaired and has shipped. The [redacted] tracking number is [redacted] . Please feel free to contact us with any further questions or concerns. Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor [redacted]
Good Morning, We have sent Mrs [redacted] a [redacted] pre-paid shipping label to cover the cost of return shipping We will make sure that we do our best to have this returned to her by 6/ As long as there is no physical damage we will cover the repair at no cost to the customer Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor [redacted] *** [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Precision Camera received three cameras for repair from [redacted] ***. Two of the units are still at Precision Camera in repair. I spoke to [redacted] and gave him status on the two remaining cameras. The status for each is below. Provided [redacted] with my extension in case he needed to get in touch... with me concerning these repairs or others. I let him know that I will keep him updated on the repairs. Tag# [redacted] ***; Parts received in repair. Requested rush. Tag# [redacted] ***; Unit is waiting for parts. Normally takes 2 weeks for parts to come in.
Complaint: [redacted] I am rejecting this response because: I am still unsatisfied with their worrk ethicsI think I should have benn npotified of the delays instead of me calling to check upon itIt is all done and over with now It is what it is Sincerely, [redacted]
Good Morning, Mr [redacted] 's camera was shipped on 12/and delivered 12/to his home address per *** tracking number [redacted] We apologize for any inconvenience Precision Camera has caused to the customer Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair [redacted] Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Morning, We received [redacted] ’s [redacted] POWERSHOT AIS on 2/24/ We repaired the unit on 3/3/and charged the customer for the repair We have not been contacted by the customer since the unit was delivered to him on 3/9/ Precision Camera offers a day guarantee which expired on 6/9/ We can certainly pay for the return of the camera to come back for repair and can offer a discount once the unit has been assessed and estimated Please feel free to contact us with any further questions or concerns Thank you, Myles R Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Complaint: [redacted] Dear [redacted] ***, Firstly, I must say that it always amazes me just how quickly, in general, businesses that have received formal complaints, respond to those complaints, especially when those complaints are made using a public forum I say to you [redacted] ***, if you were only so quick and diligent in researching my claim that I made to many of your service representatives over the phone and via e-mail during the over months that my camera was lost at your facility, then maybe we wouldn't be going through this It took less than hours from the time I made my complaint to the Revdex.com that you apparently researched my account and came to the conclusion that it was my fault Sadly you still cannot admit any fault in this situation This situation was not my fault It was your company's fault There is some sort of communication breakdown at your facility that you need to address I am not necessarily a proponent of the adage that the customer is always right, but seriously, for you to investigate this after the fact and for as little time as you did and then immediately put the blame on me? My original order was sent out to you on April 02, and was delivered to you on April 04, at the dock and was signed for by [redacted] Here is the link to the *** Tracking # [redacted] According to your website it was "in repair" shortly after that On May 13, I still hadn't heard a word about my camera and your website still showed that my camera was "in repair" so I decided to call to get some updated information I was told by your service representative that my camera could not be found and an E-Mail needed to be sent to the service department and that I would get updated information via e-mail within 24-hrs This did not happen, so I sent an E-mail on 05/15/and received a response E-mail from [redacted] and it stated the same thing I have attached a copy of this E-mail for your review I still did not receive a response I waited until May 19, 2014, I called again, nobody answered the phone so I happened to be able to reach the accounting department and I spoke to [redacted] @ ###-###-####, she of course couldn't help me since she was in the accounting department She told me she left a message with [redacted] and if I didn't hear anything that I could call her back I spoke with [redacted] a short time later, I was told that there was no information on my camera at that time Forty Six days, over weeks, and there was no information I asked to speak to a supervisor I was told that a request for a supervisor to call me back would be made I did not receive a call back [redacted] ***, at this point in this ordeal it would have been a good place for you to step in quickly (like you did when I made this complaint) and rectify the situation You did not On May 20, I decided to call [redacted] directly I spoke with [redacted] and was put on hold When [redacted] came back he told me that he spoke with Precision Camera directly and that Precision Camera stated that the camera was "in repair" and that Precision Camera will call me today Precision Camera did not call me for two days When they did call me n May 22, I was left a message on my answering machine that stated "the camera was out of repair and would be shipped by later that day It was not [redacted] ***, here is another point in which it may have been a good place for you to step in quickly (like you did when I made this complaint) and rectify the situation You did not At this point I did not realize that you could not process my original payment that I had authorized almost two months before I received two email requests from you via [redacted] on May 23, and again on 06/05/for payment via [redacted] This disputes your assertion that "at no time did we ask [redacted] to make an instant transfer of funds." I have attached these E-mails for your review At this time I checked my [redacted] account and realized you hadn't charged me yet I also realized that you still did not send out my camera like you stated to me would be done on May 22, I realized what had happened and I made a payment via [redacted] as you requested Right After that, I received an E-mail from [redacted] *** Here is a portion of that E-mail and I have also attached this E-mail for your review" Your [redacted] is repaired and ready to be shipped to youHowever we were unable to charge the repair cost of + = including your local sales taxThe credit card authorization approval has expiredPlease contact us with your payment information at ###-###-#### Mon - Fri from 9am to 7pm ESTThe unit will not ship until we have the credit card information." This was now the Third time you asked me for payment, further disputing your claim that "at no time did we ask [redacted] to make an instant transfer of funds." If you check the times on these E-mails you will see that it was obviously sent right after I made the payment, It stated that my unit will not ship until I made a payment I thought I should call [redacted] to let her know that I just made a payment via [redacted] At this point you had had my camera for Sixty Three days and I didn't want any more delays When I spoke to [redacted] and explained that I had just made this payment and she should check the [redacted] account she assured me that Precision Camera would not collect that payment and she told me my unit would not ship if I did not give her a credit card over the phone I thought she was wrong but she laughed it off and told me she was sure She even told me that I could save my E-mails just to be sure, but I shouldn't worry Even though I don't have E-mail proof, this now is the fourth time that I was asked to make a payment, even further disputing your claim that "at no time did we ask [redacted] to make an instant transfer of funds." So what did I do? I gave her my credit card number I paid for a second time Yes I did You make it sound like I somehow I made two payments for no reason The reason was that [redacted] *** basically left me no choice I made that second payment because I know how the Banking system works and I knew I could get one of those payments back So after I made that second payment I called [redacted] and made a claim [redacted] ***, as I stated before, here is another point in which it may have been a good place for you to step in quickly (like you did when I made this complaint) and rectify the situation You did not your company did not collect that [redacted] payment until June 9, 2014, you could have stopped that payment before June 9, You did not Also [redacted] gave you Ten days to respond to my Claim You again did not respond until I made this complaint on June 20, Another point is that even though I made Two payments to you by June 5, 2014, you still did not ship my unit to me until June 10, I have attached that E-mail as well and here is the *** tracking number for that shipment [redacted] I made this claim due to the really poor service and utter confusion apparent at your facility I wanted an apology and my money back from [redacted] I did get my money back from [redacted] but then I also got the blame for this situationYou don't seem to think you hold any responsibility for this mess I believe I've shown you that this situation was your fault and not mine You may have apologized for the inconvenience and confusion in the handling of the situation but you still lay all the blame on me I don't think that is right You need to tighten up your operation and get your many departments onto the same page You may not care about what I have to tell you about the way you run your operation, but you cannot remain in business and continue to be a trusted partner to [redacted] if you treat all your customers this way, especially if you make mistakes and then blame your customers for those mistakes [redacted] ***
Good Afternoon, I contact Mrs [redacted] today and apologized for the lack of communication on our end I offered to bring the repair cost down from to as a courtesy The customer did not feel comfortable giving credit card information via phone and requested we send the unit back We are currently in the process of returning the customer’s [redacted] Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Good Afternoon, We have reached out to Ms [redacted] and have processed a refund in the amount of $ She should see the refund within hours back on her credit card Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message
Hello, Precision Camera respectfully requests that this case be closedWe have refunded the customer's original repair charges and returned their original equipment, as requestedThe customer is working directly with [redacted] and *** to resolve the remaining issues, Precision Camera has no involvement or influence on this process and therefore requests that this case be closed We are sorry for the delays in attempting to repair this euipment, [redacted] *** | Vice President - Sales & Marketing | Precision Camera, Inc
Precision Camera received [redacted] camera on 7/31/and it was sent to the manufacturer for repairThe customer did approve our standard rate but since it had to go to the factoy the unit was re-estimated for the factory cost [redacted] refused the repair estimate on 9/9/and the shipping fee was waived due to the customer being upsetWe contacted the factory and refused the repair estimateThe unit was received at Precision Camera on 9/and was closed and brought to our shipping departmentThe camera is shipping today under [redacted] tracking# [redacted] As a courtesy we have expedited the shipping so the customer can get their camera back quicklyWe apologize for the inconvenience this has caused the customer