Precision Door Services

The spring on my garage door broke, rendering my door unusable even manuallyThe spring broke at 2PM, I researched online, I called Precision Door Services at 3pm, a truck was there before 6pm and the door was repaired by 8pm on the same dayThe repaired door is quieter than newEfficient, knowledgeable and friendly serviceThank you *** **

Outstanding service and expertise

Hi *** - The reason this has not already been addressed is that the company listed on the complaint is not correctWe are not *** ***
*** ***, We are Precision Door Service located at *** *** *** *** ***, *** ***
We sold the door on April 7, Invoice #***
We installed the door on May 12, Invoice #***
On May 6, the customer called because the door was reversing on its ownWhen we got to the home we could not duplicate the problem and explained to the customer that the RCF frequencies which are used by the local military base can and do often interfere with *** *** ***Invoice #***
On August 18, the Customer called to advise their garage door would not openOur technician inspected the door and found they had a broken Torsion springThe technician recommended they replace the spring and they compliedInvoice #***
On January 31, the Customer called to advise her door was reversingUpon inspection, the evaluation made by the technician was “door was hit by car at some point bowing the sections making the lift handle trip the safety eyes on the operator”The technicians recommendation at that time states “replace the damaged door and recalibrate the operator” Invoice #***
In the complaint, the customer states that she was given a year warrantyThe Manufacturer of the door provides a year warranty on the mechanical lift system as well as a year warranty on the exterior paint finishPrecision Door offers a year warranty on labor of the installation only
The customer stated again in her Revdex.com complaint that the door raised up on it’s ownAs we’ve explained to the customer numerous times, this can sometimes happen as we’re located very close to a Military BaseThe reason that this happens is that the local military bases use the same RCF frequenciesAnother cause for this could be that the customer has misaligned her safety eyes
On January 31, the customer called our office again regarding her door reversing on its ownWe again sent out a technician to inspect door that customer stated came down on their carUnfortunately when you utilize an electric operator to assist the movement of the garage door you have to wait until the door has completely either opened or closed
On February 9, the customer emailed pictures which were taken of the door from the inside and the outside and it appears that it has come in contact with a vehicleAs stated previously, any RCF interference from outside sources can and will remotely signal the operator to move the door up and downThat is why it is imperative that the customer ensures the door is completely open or closed before attempting to pull the vehicle in or out of the garage
In closing, it is the sole responsible of the Homeowner to ensure the garage door is completely open and it’s cycle has stopped before attempting to pull a vehicle either in or out of the garage
Warmest,
*** ***
***

*** from Precision was promptInspected our Door, identified and corrected the problem

Very prompt and courteous service *** (field tech) assessed the problem and quickly explained that our garage door opener was out-dated, thereby, making the decision to install a new unit that much easier

*** ***
This in regards to a complaint Revdex.com # ***After listening to the (recorded) call at the time of booking the service call and looking at the( signed) invoice from 1/7/this is the conclusionThe representative at our CSR department made mention of the range of the life
cycles of our springs from 11,to 64,cycles depending upon what spring is usedThis would be based upon size and weight of door which could only be determined by the technician on siteBuilder grade doors are manufactured to save costs thats why oversized spring is normally used then when it comes time to replace the spring that spring would have to be ordered or a pair of springs can be used to properly counter-balance the mechanical lift system which the customer has the right to either order the custom sized spring or go to a conversion of two springsThat is the decision the customer made at the time of service call ( we only make the recommendation and the customer accepts or declinesThe cycle for that exact spring for that counter-balanced weight is 30k .The CSR representative stated the costs of the spring range of the - per springSince the technician informed the customer of ordering spring or going with a spring system why would the business accept the responsibility of buying the other spring ( thats why the customer is made aware of the inspection and the evaluation and a recommended solution before we ever repair doorThe technician was told to repair the door then told that the invoice would not be paid so then we have to make the customer aware that the parts that is not wanted have to be removedUnfortunately were not in the business of giving material away or misleading the customer in anyway thats why we have a written work order agreement that specifies all these itemsAs to buying items online or DYI or the costs that is no direct relation to the cost of doing business
Precision door is a service business and the cost of doing business is inherently different then a retail storeTrucks,fuel,insurance,labor,phone,ext!!!! just to mention a few.The statement of We will make it right is when the business has failed in repairing a door properly that the customer has agreed to pay to have repairedAll business has operating costs that are relative to staying in business to offer their service in a manner that is competitive with others in the field and precision door constantly strives to be a leader in quality and cost control as a nationwide company we are servicing approximately a doors daily with many satisfied consumers.At this time I see where all information and contract was satisfied that is the cost that was relevant for that particular job.
Thanks Precision Door

[redacted] from Precision Garage door found the problem and put in a new motor.

Extremely high mark up on materials. I looked up the parts on the invoice and found the garage door opener they charged me $570 was available at a retail price of $250. Retail!, which means they are getting it for half that and marking it up 450%!! Part # is LM8550w (go ahead and google it). The 2 springs they used retail for $40 and they charged $150 a piece ($300 total) so a 375% mark up and that's if they are paying retail for them which they're not. Spring part # is "250 39 Red Spring" (go ahead and google it). Just absolute price gouging at its worst. My wife was home when they priced it out and I told her that they were ripping us off and to say no. After she hung up with me the "gentleman" told her a bunch of lies about why it was so expensive and pressured her into over-riding my decision. He told her it was so expensive because it was a special door opener for heavy duty doors. First of all, we have a standard door, nothing special about it. Second of all, it wasn't a special door opener, it was one you could get at any hardware store for just $250. The correct answer for why it was so expensive is that they mark it up 450% (he didn't say that of course). When I called the office to complain they said the mark ups are so high so they can cover overhead. This is bogus, every business has overhead, the businesses that sell the unit for $250 have overhead. They then tried to justify the mark up by saying they included a back up battery pack. The only problem is that this comes standard in the $250 unit, it doesn't cost anything extra.
Bottom Line: We got a new garage door OPENER installed and paid $1,000 total.
$120 was for labor and service charge
$220 was for parts
$660 was mark-up on those parts
They made $780 for an hour of work. This is criminal. They were not honest at all about why it was so expensive, they lied to my wife and they overcharged us.

This company provided me great service in a very short period of time. My garage door would not open. I called and they immediately dispatched[redacted] to my residence. He diagnosed the problem, explained my options and then resolved the problem. Very professional. I was extremely impressed with his knowledge and work.
I can not stress enough how much this company helped me and [redacted]'s expertise was nothing short of outstanding. This is the company to use for your garage needs. Five Stars.

Precision Door Service exceeded my expectations. The technician called before arriving and was right on time. He was very knowledgable, explained the problem and offered several service options.

We found Precision Door Services on internet. They scheduled an appointment in 2 hours, and a technician arrived even earlier. [redacted] did an excellent job. He clearly explained all options and was able to replace broken springs very quickly. Thank you!!!

I am highly satisfied with the repair job. The technician was polite and the work was done quickly.

My scheduled appointment was for between 2 and 4 PM on Wednesday, May 4th.. When I got home early from prior appointments I expected I'd have to wait. "[redacted]" called to let me know he could come by an hour early since he had finished his prior job.
He was exemplary - professional, knowledgeable, and trustworthy. I thought my garage door motor was dying. He showed me that it was actually one of the main springs on the 400+ pound door. As a consequence, the motor was working harder to lift and lower the door. Although I had planned to just replace the motor, I opted for a totally new unit. It's quiet, powerful and will last a long time. As a nurse (safety is always our priority) - I count myself lucky that [redacted] was the guy sent to my home. Smart and honest - the best combination possible. I recommend this company (and this employee) to anyone seeking quality repair work. When it's your home, you want it to be safe, you want it to be a quality product and you want it installed correctly.

James did a great job very happy with my new remote. great response from Precision Doors on follow up

[redacted]. Did an excellent job replacing my garage door opener.

Impressive from the start! Called me to tell me exactly what time he would be arriving within the 2 hour scheduled appointment.
Very polite, friendly and professional.
What's not to love about Precision Door?

These guys are sharp and know their stuff. Showed up in a timely manner and got the garage dialed in perfect!.. Great Work Precision!!!

I had Precision Door Service come out on Nov. 10, 2015. The work done was very good, the garage door opens very nicely. The price was a bit high, but for quality Diamond Certified work, I am happy to pay it. But for some the price could be considered a tad high.

[redacted] was very helpful in getting me a list of all that was done by PDF. Very clear.

The warranty is good.

Ordered our garage door in April of 2016. The door was measured incorrectly and after waiting for the delivery in May and putting vacation departure on delay the door was delivered. Incorrect. we were told it would be reordered correctly. No call to reassure us we were not forgotten . Finally in September we were told the door is ready. Good we said. Call our son to make an appointment . Never happened. We called and were to,d door would now be delivered. November now door came . No Hardware Not able to install. Waiting again. November 15. Would not recommend this company to anyone. I believed angies list and Revdex.com. WRONG

To Whom It May Concern:
 
We received a call from [redacted] on our recorded RCF line on 9/18/14 requesting service to his garage  door. His appointment was scheduled for the next afternoon; 3pm-6pm.
At 2:30 on the afternoon of 9/19 we attempted multiple...

times to contact [redacted] as it is our policy  that we do not dispatch our technician until we’re able to ensure someone will be home to greet the technician. We were never able to get in touch with [redacted] and cancelled the appointment; leaving him a message to return our call  to reschedule the technician.
 
On 9/19 at 4:10pm we received a call from [redacted] advising that he had missed his window and  wanted to reschedule. At this time his appointment was rescheduled for 9/20 between 2pm – 5pm.
 
On 9/20 our technician arrived at [redacted] residence to perform the services requested. The 25-point inspection was done. Upon completion of the inspection, [redacted] advised that he did not want to have the recommended service completed; he only wanted to purchase a keypad, 2 remotes and a surge protector. At that time [redacted] accepted the proposed service/prices, signed the invoice (#[redacted], attached) and the technician installed the keypad and surge protector as well as programmed the remotes. [redacted] provided the technician with payment via check # [redacted] in the amount of $390.95.
 
Later in the same day [redacted] called the technician to advise he had put a stop payment on the check he had written to pay for the services and advised that he was able to find similar parts for a cheaper price at [redacted]. Our technician advised [redacted] that as our parts are not builder grade, they are not available in retail stores and are non-refundable. Precision Door Service is a company that provides an in-home service and evaluation which the customer requests. Part of that is for us to go to the home which incurs labor and fuel charges. We are not in the business of providing the same costs as a retail store.
 
[redacted] then wanted to speak to a manager.
 
On 9/24 the owner submitted by [redacted] Service Certified Mail, a letter stating that [redacted] had 5 days to honor his payment or legal actions would be necessary.  ($6.49 postage fee) See attached.
 
The manager called [redacted] on 9/27 and explained the invoice and our parts costs to him. At this point [redacted] acknowledged that he understood the charges and paid the balance of the invoice via credit card over the phone to the manager. This was only the cost of service call ($390.95); not the fee the bank charged due to the stop payment on the original service date.
 
A discount has already been given to the customer in the form of the bank fee equaling $25.00 and the postage for the Certified Letter equaling $6.49. We have considered this matter closed. Attached you will find the Work Order signed by [redacted] as well as the correspondence from him.
 
Warmest Regards,
[redacted]