Precision Irrigation Inc

I
have spoken with our install crew we are backed up due to the rainy season with the ground very wet and not able to get our machines out there to get the job done we had to put a halt to our future installs; When we have began this process there is not time table when we can start the service ;but now that weather is drying up and getting more stable; we are getting to each install as fast as we can; We also want to make sure we are providing top quality work

First time we went out to the property to install her Christmas lights in November she asked my install guys to leave her property cause we were trespassing, knowing that it was scheduled to be doneWe left the property and called Mrs*** to go back out there on November 14thMrs***
called in on December 6th stating that the timer was not working and some bulbs were outPrecision sent a service tech out and replaced the bulbs and timer at no charge which was not under warrantyTalking to customer service in the office we never got any other calls from herWe went out to remove her Christmas lights on February 4th and again got removed from her property stating we are trespassingMrs*** needs to call in to make an appointment to get her lights removed at this time

I want to let you know I resoved the complaint, ***, with Precision Irrigation. Please contact me if you have any questions. Best regards, *** ***

Initial Business Response /* (1000, 7, 2015/06/08) */
We have issued this refund and I mailed our response to you via U S Postal serviceI sent the copies of all credits issued and the refund on his credit card as wellthank you

We sent out a refund to Ms*** May

Initial Business Response /* (1000, 7, 2015/07/09) */
This plan was not only given to Ms ***, but we also extended this to her for next year as wellI believe we have went above and beyond for her and I hope this has satisfied herWe would like to have good relationships with all of our
customersIf I can be of further assistance feel free to let me know
*** ***
Operations Manager

Initial Business Response /* (1000, 10, 2016/01/11) */
***Document Attached***
On June Ms*** had an appointment for her start up and backflow test for her under ground sprinkler systemTechnician arrived at her house at 10:a.mto start up her system and finishing at 11:a.m
As stated on the work order that Ms*** signed that the first hour is billed at $and any time after that is billed in minutes increments which is the $that she is responsible forShe has been getting statement every month and collection calls to herIf this matter is not paid for finance charges will be added on to this amount, and then sent collectionThis customer is just trying to get out of her billI'm requesting that this claim gets taken off of Precision Irrigation Inc

Initial Business Response /* (1000, 7, 2015/11/10) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@precisionlandmaintenance.com
Homeowner had an appointment for 10/22/for his winterize of his sprinkler systemhomeowner had zones 1,2,and that
did not come on electrically by the controller, the technician found the control valve in the ground and winterized the three zones manually.So the sprinkler system is 100% winterized as stated on the work order that the customer signedThere is a electrical problem with zones 1,and that needs to be addressed in the futurePrecision Irrigation was done nothing wrong at this timeI'm asking that this case gets removed from us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The company said there would be NO charge , and i'm not changing my complaintThe company said in view of my inconvience there would not be any charges...absolutely FREE . Hey if you want me to go back to your competition I willdo the right thing to keep me ! Stand up and do the right thingsend a check thank you
Sincerely,
*** ***

I will get into contact with the accounting department and see how far this has progressed;

I don't know where the miss communication happened in the office, but I do apologize for that. We have been mulching her property since and service were never cancelled by Mrs***. I am very happy to refund her account $for the mulch, but Mrs*** has not paid for
any of the other services that we provided for her. Balance due $235.00, credit of $total amount due of $171.00. Again I will credit the mulch, but I need remaining balance paid before the credit goes through.*** ***

I personally called Mrs*** within minutes of receiving the complaint. This challenge stems from the obligations that Precision Irrigation didn't fulfill and with the onboarding of their customers and Pro Irrigation is cleaning up the mess. This customer received an invoice
(that has since been zeroed out) for a backflow test that was performed as it was rejected from STL County due to fraud on Precision Irrigations submittal. The customer was asked to provide evidence that they had already paid for an annual package, of which they did promptly, and this invoice was zeroed out as well as Pro Irrigation is honoring their pre paid winterization yet to be performed. This complaint should really be on Precision's accounts it was complications stemming from their inability to honor the service they were paid for and Pro Irrigation is just working to correct their problems. Furthermore Pro Irrigation was provided no contact info to notify the customer of any problems but just took the high road to test the device so that the customer wouldn't have an interruption of water service or receive a finePlease contact me for any further info! I have attached the call file for reference.Tell us why here

Initial Business Response /* (1000, 5, 2015/06/22) */
I personally spoke to this lady and tried to explain that this is an older system and that problems occur as systems ageshe was given the services that were paid for and as for the backflow preventer dumping, this is what they are meant to do
if a sprinkler head gets dirt into it while retracting it will do what we refer to as dumpingthis prevents the dirt from getting into other system parts and causing damageoften this just needs to be flushed and it will seal back upThis is a common occurrence when re-opening a system in the springtimeThis customer kept telling me how we installed this system improperly almost years before she bought this house, this system has had very few problems but after years they age and do tend to have more issueswe have tried to satisfy her but she wants us to everything for free, this is not how we operate, this is a billable call and we cannot fix it for free backflow repair can range from a simple flush of the system at $service call to $for a replacementI feel like this is a bogus claim because we would not go out there for free and fix something that she doesn't understand is a part that does require maintenance

Revdex.com:The company’s response is a bunch of bull. However, Because I threatened legal action against them they decided to refund my money. I'm moving on to a new company that does not treat their customers like st!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The acctdept relayed to my wife a new appointment to complete job is scheduled, with the understanding it will be totally FREE
with apologiesReimbursement was not receivedthe whole matter on the dollar amount being paid
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: I have not received any check from Precision Irrigation although I have been told numerous times that they will put it in the mail that day.  No check has been delivered to my home by means of...

"in person" or "the US Postal Service." 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never told them when they came to install the lights to leave. I did however tell them to leave when they came out on the February 1st to leave. Reason being that no one has ever contacted me concerning the lights shorting out and not working. I'm asking for a refund 
Sincerely,
[redacted]

I have changed my mind. Instead of completing the work, I would like a refund - $1000.

The reason that we have not been out to do the install was because the ground was very wet through the floods; all appointments have been pushed back and delayed; we are now scheduling those installs but the refund has been issued.