Precision Plumbing Services

Initial Business Response / [redacted] (1000, 7, 2014/02/19) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@precisiontoday.com This complaint through the Revdex.com was when the GM and the owner first became aware that the client was wanting to speak to us Neither the GM nor the owner received any messages from the client as he indicated When complaint received by GM on 2/18/14, GM phoned client at 2:pm to inquire about concern and attempt to resolve issue and spoke to client brieflyClient said he was awaiting another call at the time and would call back laterAs of 1:p.mon 2/19/14, there has been no return call from the client The company is requesting that Mr [redacted] furnish a copy of paperwork indicating a $2,charge/proposal from Precision for concrete removal and replacement by Precision, as that is not indicated anywhere in Precision's recordsWhat is indicated on the paperwork is an $price for concrete removal (excluding concrete restore), reduced to a $charge as an amicable solution between the client and Precision, followed by the client's signature of approval The client indicates in his complaint that he did not want to make payment after the outside work was complete, and he was going to drive to office to speak to manager or ownerNo such visit has been made to Precision's office by client The client said that he made full payment on the day the outside repair was performed (1/18/14), but that is not an accurate statementThe team member from Precision attempted to collect payment for the excavation portion only on 1/18/14, as that portion of the work was completeClient refusedPrecision was to return to complete the final (jetting) portion of the work when the weather was more conduciveIn actuality, client paid all monies due above and beyond initial deposit ($2867.30) on 1/30/when the jetting work was complete (see attached credit card transaction record with date and time stamp) The client had called Precision days after (1/20/14) outside repair performed on 1/18/to schedule appointments for other departments for 1/23/to scope out sewer work needed and an HVAC tune up, both for another property the client ownedThe client did not have Precision proceed with any sewer work on 1/23/at this separate site locationIf client was dissatisfied with his experience with Precision albeit still unsettled, why would client invite the same company out to potentially re-engage in business at another property of his? In this complaint, it is unclear why client would suggest accepting additional services (as resolution) provided by same company in the futureIn reading this complaint and analyzing the situation, it causes one to question whether client intended on using this forum to leverage having more services provided to offset or avoid personal expense for multiple residences Due to the nature of the work being performed where the issue is underground, unforeseen issues may arise during the scope of the workWhen said issues arose, the client was made aware and the company reduced the expense of the concrete removal price to help bring satisfaction to the client

Very professional and courteousGave very good suggestions on maintain furnace and humidifier Would recommend

Expert technician Right on time for appointment

Jeff M was our field technician and he did an excellent job for my Mother adjusting her new cooling system in the home My Dad passed away recently and he always understood the system Jeff came in, quickly diagnosed the problem, was respectful, informative and thorough We could not have asked for a better experience and will recommend Precision Plumbing and Air and Jeff to family and friends!

Plumbing Service Technician ETHAN [redacted] was SUPERIOR! He installed a new toilet for us, and his work was excellentHe was very thorough in explaining every thing to us, and he is very clear and very knowledgeableHis workmanship was outstandingThe price was exactly as he had estimatedIn addition, he is very personable, very kind and caring, and has a great sense of humor! He deserves a raise in pay and a promotionI would highly recommend Ethan to anyone needing plumbing services RTR

Fast, friendly an courteous service They made a weekend call at no additional charge

Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ Contact Name and Title: [redacted] CCM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @precisiontoday.com The company is unable to validate the customer's belief that that sewer rodding service was insufficiently performed, nor is the company able to validate the customer's comment about where the pipe repair should have commenced-there is no indication of that on the invoiceThere is also no indication on the invoice pertaining to a break in the pipe, but rather notation of there being root masses which coincides with the customer's complaintAs a good faith effort, the company has provided a full refund of the services performed on 2/25/

Precision Plumbing has handled several problems for me In each case they did an excellent job Their technicians are well trained, polite and informative relative to their work Their billing is also quite fair, taking into consideration what is under warranty and what should be done free of charge

I thought their service was prompt, the service person was outstanding and the end result was goodI thought the price was high by 30% to 40%Before using Precision Plumbing again, I would get other quotes from other firms first

After our furnace went out we called Precision They came right out to fix the problem Unfortunately, the furnace was beyond repair They gave us numerous options and came back the next day to install both a new furnace and A/C units They installed both quickly and cleanly Dave Dthen explained how everything worked My husband and I highly recommend Precision for any problems We will definitely use them for any future problems

/we continue to be very satisfied with the work done for us by Precision Plumbing Their staff of service men are top notch

Shawn B Good Service, knowledgeable, thorough, respectful of my home, pleasant

Brent B- Did a thorough and excellent job replacing my sewer pump Brant M- Did an excellent job installing my new furnace Xavier L - Is my Service tech for the furnace, and goes far and beyond making sure the furnace is safe and 110% ready

Great, quick, professional, polite

We have used Precision Plumbing in the past The reason for the most current call is because we needed a drain stopper fixed Daniel or plumber took the stopper apart, inspected it, cleaned it and put it back together If we were dealing with a dishonest plumber, they could have told us the unit was shot and we needed to replace it But Daniel said it was in good shape and that it just slipped out of its housing I really appreciated his honesty He made sure everything was cleaned up and looked as nice as when he came in We had him also look at what we thought was a leaky shower head Again - he explained to me how the plumbing works - said everything looked greatAgain - really appreciate their honesty and reliability Tiffany was also a joy to work with booking the appointment Very friendly! I highly recommend Precision Plumbing!

I started with Precision going on years now I had a major plumbing problem in the middle of the night while hosting my in-laws from England and Precision was the only service to respond I have been with them ever since and in recent years also use them for my HVAC needs They once again responded to an emergency furnace failure/replacement at the end of the year while I was hosting family who were in town for a family wedding I subscribe to the "no-worry" club which affords me annual heating, air and plumbing check-ups as well as discounts on other labor & materials if neededYou also can jump the queue for service when you call in! I have already recommended Precision to other neighbors I have been satisfied with their service I hope they keep it upThe technician (Xavier) on my recent service call was more than helpful

I've used Precision Plumbing three times and have been very pleased with their workThe technicians are polite and knowledgeable

Had my drain line video inspected in order to receive a quote for hydro flushing and installation of outside clean out point Technicians were polite, on time, performed and explained the inspection as expected, cleaned up, and provided quotes and information I can use to make my decision I do recommend this company based on their services so far

Rich was an honest, knowledgeable, and courteous worker who solved my problem quickly, accurately, and with minimal cost to myselfPrecision Plumbing is lucky to have him on their team

I had Manny O come out to tune up my furnace for Winter Not only was he polite and courteous, his work was thorough and he, and Precision, did not run up extra costs This was the first time I had them out for this service and I will definitely keep them in mind next time My only complaint was with Precision, themselves, as I spent most of the day wondering when they would come out If that was the cost of being assigned this tech, it was worth the wait