Precision Refrigeration

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you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] purchased her lease.  Her credit was not up to par so she put the vehicle in [redacted] name.    taxes were charged for the service contract and the gap insurance as well as the vehicle.  [redacted] was invited to come in and talk to the general...

manager to go over the paperwork  and refused.  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:Paramus Hyundai asked for me to explain that we knew the car was damaged.  We spent approximately 3.5 hours at...

Paramus Hyundai that afternoon.  Our sales representative JAMES V[redacted] inspected the car and made NO mention of noticeable damages to the car at the time of the new lease.  We would like to a DETAILED bill explaining the $810 we are being charged for "EXCESS WEAR & TEAR".  Excess is defined as an amount of something that is more than necessary, permitted, or desirable. Mr. V[redacted] would of and should have seen these "EXCESS" damages.  We would like details for each of the EXCESS charges adding up to $810.  
Regards,
[redacted]

We paid for the Disposition fee for the customer.  The customer knew the vehicle was damaged.Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have been told that a check for $825.00 has been mailed to Ms [redacted].   I hope that this resolves the matter.Tell us why here...

Customer was into our service department just once.  She brought to us a concern where the vehicle would not start.  Our technician who goes through extensive training with Hyundai found the wire hardness was tampered with causing the vehicle to do not start. Customer before us...

brought her vehicle to autozone which told her the alternator was bad.  Customer was searching around going to all different service departments looking for an easy fix to her issue.  Our technician recommended a long term fix to her vehicle concerns not just a quick fix.

This complaint is closed.  We took care of charges on our end for the services.

we have made two attemps today 06-02-2015,  at 2:14pm ###-###-#### got no answer, at 2:15 pm dialed ###-###-#### got a message mail box full. we would gladly try help MRS. [redacted] she needs to contact us so we can address her complaints.

Complaint: [redacted]
I am rejecting this response because:
He has admitted to us multiple times that he told us to return the car in Florida, but his argument was that he told us that because he didn’t know there were scratches. 1.       I would have never returned the car in Florida on my own because I had no idea that was even an option until Rocco and Ritchie told me to do it. 2.       We knew there were scratches on the car in Florida and discussed that with Ritchie and Rocco when they had us call our son in Florida to make sure there weren’t any dents. Our son checked his car and confirmed no dents and said there were scratches. When we relayed that message to Ritchie and Rocco they said something like, “Looks like we have a deal.”  3.       The last thing we did before we left the dealership was to ask Rocco if it would matter which dealership we dropped the car at and Rocco said it didn’t matter, we just needed to remember to get him a return receipt, which is what we did. Not once did he mention that if there was anything considered excessive wear and tear that we would be responsible for paying the charges.   Also, I received the same type of ‘excessive wear and tear’ invoice for both the car returned in Florida and the car returned in Paramus. The argument that they wouldn’t have told me to return the car in Florida because they would be opening themselves up to charges doesn’t make sense since their own dealership submitted an invoice to Hyundai Motor Finance for which they had to send a check made out to me and Hyundai Motor Finance.   I’m attaching a detailed timeline of my experience with the dealership because I don’t have enough characters to type it all out.

Complaint: 10628324
I am rejecting this response because:  we only received one message which was left this afternoon 6/1. We plan on returning the call tomorrow. We never received a second message. 
Regards,
Daniele [redacted]

A check is being cut today for $440.22 for the customer for the work they paid for on a pre-owned vehicle. We hope that this resolves the situation.Tell us why here...