Precision Sample

Hello [redacted] ,I have looked into your account and reviewed the communication you had with our support teamAs our support representative shared with you, all of the surveys that you are inquiring about are awaiting final confirmation from our clientOur process is to receive final confirmation from our clients that all responses we have delivered to them are valid before we issue rewards to membersThe projects you're mentioning here are ones that require multiple follow-ups and take some time for us to completeIn the interest of resolving your concern, I've just paid you $via PayPal but you will also receive your rewards for these surveys through PrizeRebel once we have fully closed out those projects.Thank you, [redacted] PresidentPrecision Sample, LLC

Hello ***,My apologies for the trouble you encountered hereI do see that you completed the survey and your reward should have been issued by [redacted] As I'm sure you understand, in our partnership with [redacted] , we supply the surveys and they are responsible for paying rewards to their members Sometimes our systems that issue those rewards have errors so possibly this happened with yoursIn any event, we value your participation in our surveys so I've just sent you $via [redacted] to resolve this matter.I hope this resolves your concern.Sincerely, [redacted] ***Precision Sample, LLC

I have responded to the customer separately and will resolve this issue directly as its not really a complaint but a clarification about why she was or was not invited to a specific survey

Revdex.com: Please tell the company thank youI would like to have the money deposited into my paypal- [redacted] I did not know that the reason that my surveys were rejected was because of speed, now that I know, I will slow down as I tend to read fastBut I will make every effort to make sure I slow downThank you very much and happy holidays I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ Hi ***, Apologies for the trouble you encounteredFor one reason or another our fraud detection system flagged your accountThis can happen for a wide range of reasonsWe constantly have groups attempting to access our US surveys from outside the countryThis is a serious problem for us as our clients depend on us to deliver valid participants to their research studies Our support department followed up with you with our standard process to complete another level of verificationI understand this can be a frustrating process but we don't have a better alternative at this timeWe have no interest in stealing your identity and all of your information is stored on highly secure systems at all times I see that you previously cashed out $from your account and were paid so hopefully we can both agree that we are an upstanding company interested in paying valid participants for their opinions I've gone ahead and opened your account so you may continue participating in surveysYou had a few rewards that expired so I've reinstated them giving you a balance of $which you are welcome to redeem at any time Please let me know if I can be of further assistance on this matter Best regards, [redacted] President Precision Sample ***@precisionsample.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still want to close the account and get all the money out that I am owedTheir system would only allow me to take out the $20not the entire $I want the remaining money owed to me ($2.50) and then I want the account closed and all personal information deletedI want verification that this has been done There was no notice of the fraud investigation until I asked why my the account couldn't be accessed, and their answer then was very vagueI requested verification of my password, and that information came back as what I had in my recordsI had to keep pushing to even find out something was being looked at and got NO information on why the account was being reviewedI do NOT trust this company with my information due to the way they have handled this matter I am still not pleased as what I wantedcomplete cash out, account closed, and verification that all my personal information is gone from their siteThere was no notice of the reinstatement or apology for the inconvenienceI just started getting emails on surveys from them againno explanation as usualThere has been NO direct communication to me regarding the issue other than what is in this file since before I filed the complaintI am aware of other similar complaints about this company and do not see that they are correcting their processes Please ensure I get my remaining money that is owed, the account is closed, there is verification that my personally identifiable information has been safely and completely deletedThank you, [redacted] Final Business Response / [redacted] (4000, 16, 2015/06/10) */ Our minimum redemption threshold is $as referenced in our Terms of Use which the member agreed to at the time she signed upThe member may complete additional surveys to reach that amount and redeem or we can close the account for her We won't be bullied by an unreasonable person or the Revdex.com and I believe we have made a more than reasonable attempt to resolve this amicablyThis whole situation is a ridiculous over-reaction to us protecting our business from constant fraud attacks we are under from overseas groups Final Consumer Response / [redacted] (4200, 18, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is rude and abusiveI know your terms of business, but you were the one that cut my account off without sending any explanation to my attention when it was doneIt was done slyly under the table without asking for any input from meI never had an opportunity to answer any questions regarding what flagged my account, and that makes me wonder if you were hacked or if I am at risk from your practicesI had to pursue an explanation and find out what you did and whyThat answer did NOT explain your answers and hence I took this actionI asked for the account to be COMPLETELY cashed out when this was resolved in my INITIAL complaintYou did not do that and I had to initiate a payout myselfThat said, I had over $at the time you issued your response, but the cash out would NOT allow me to take the surplus over the $leaving a remainder balancerI feel I am complexly reasonable asking for the entire $plus what has been accumulatedOther survey sites let you cash out entire amounts once you have met their threshold (and these are your competitors which you clearly do not match up to in ethics)I have been trying to earn $to get a cash payout and close this disreputable account myselfHowever, I ***'t trust that closing my account would protect my information and have it permanently removed from your service as I also requested in my INITIAL request I strongly object to being called a bully (and I would hope the Revdex.com would object to that was well)I have not pursued this through social media or any outlets that I could have tapped to publicize your questionable practices and my concerns I may rethink my professional approach if you keep being abusive in your responsesI feel I deserve the right to pursue other actions up to and including legal action your rude communication if you ***'t rethink you communications and apologize immediatelyYes, I am now mad and playing hard ball thanks to YOUR actionsYou are being completely rude and unfair when I am trying to act in a professional mannerShame on you! This is NOT the way to retain people who work hard and are willing and able to respond to surveys and provide quality information I WILL NOT ACCEPT THIS ANSWER AT ALLI AM MORE FURIOUS THAN I WAS BEFORE! Revdex.com I seek your guidance in the way I am being treated in this complaintThis is unacceptable

[redacted] ,Apologies for the delay responding hereWe've conferred with our client and they are of the opinion that you did not keep the software installed on your computer for the full daysThis is the reason why you did not receive your reward when we paid our other members in that surveyConsidering that you've been with us for a while and have participated in many surveys without incident, I've gone ahead and sent you $via PaypalI trust this will resolve this matter.Best regards,***

Complaint: [redacted] I am rejecting this response because: The survey number is [redacted] and I completed it in MayI don't know why the credit wasn't issuedIt took over mins to complete and I didn't rush thru surveyI answered to the best of my ability and if they had an issue with my answers that could have been communicated to meWhy did they issue a pending credit then take it away with no explanation Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as what [redacted] says and is true to his word claiming that he will put $dollars into my Survey Downline account.Please make sure that the account is active & that I am able to access it on my end without any problems.Now I am aware in what your saying about the clix sense balance that showed $still wondering how a Clix Sense balance ended up on my Survey Downline account Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Apologies for the inconvenience hereWe were delayed by our client on this project not giving us final results on the study for a very long time after many, many requestsWe have now closed out this study and I see that the reward has been issued to your accountPlease check and
confirm if this is the case or notWe very much want to pay our members for participating in surveys so that they will keep participating, some projects just take longer to close out than others.Best regards,*** ***PresidentPrecision Sample, LLC

Hello ***,Happy to help with this issueIn short, the likely answer to why the reward was never moved from Pending to Issued in your account is because our client judged your responses to the survey to be not well considered or you sped through the surveyI see you take a lot of surveys, to help
me find the one you're referring to, can you tell me what date you took this survey on?Also, I'm curious why you chose to file a Revdex.com complaint for this matterDid you not get a helpful response from our support team?Thank you,*** ***

***,Apologies for the delay in our responseIt took some time to sort this out with the clientUnfortunately it appears that you did not complete the Beer Diaries to their satisfaction in January and FebruaryI don't have all of the details on why but that is what happened hereI've gone
ahead and sent $to you via *** to ***I hope this resolves your issue.Thank you,Don G***CEOPrecision Sample

***,I see you have many accounts in our system across our sites (***) and our *** partnersWhich account and associated email address are you having this issue with?Thank you,*** ***President

Hi ***,Thanks for bringing this to my attentionYes, it is important to put meaningful effort into questions requiring a written responseYour account was closed because you had accumulated surveys that our clients determined you did not provide well considered answers toThis can be either
short written responses, speeding through surveys or answering grid questions with the same response repeatedly. I have gone ahead and opened up your account but please be aware that our system will shut it down again should we get back feedback from our clients about your participation againI hope this resolves your concern and this matter.Best regards,*** ***

Hello ***,I see an account for you at SurveyDownline but that account has been closed since and only a few surveys were taken in itDid you register for another account with a different email address? If so, please share that with me. Or, possibly have you confused us with a different
survey site? We provide surveys for lots of different sites and have accounts in our system for you with several of our partners including:Rewardingways, Squishycash, EarningStation, Clixsense & Mintvine I see you have taken lots of our surveys at Clixsense, in the neighborhood of the amounts you mentioned in your email so I'm thinking that may be it. I apologize for any issue you may have had with our support staff but am happy to work with you to make this right.Best regards,*** ***EarningStation EarningStation EarningStatio

***,Thank you for bringing this to my attentionI have checked our system and see that you have a balance of $that is available for redemptionI also checked our support system and see that you emailed our support team yesterday but don't see any communication from you priorI can promise
you that we absolutely want to pay you for the surveys you participate in and value you as a memberYour email mentions an issue redeeming your rewardsAs far as I know everything is working properly with our systemsTo redeem your reward, please login to your account, visit the Rewards page and select the gift card you would like to receive by clicking on the box with the dollar amount you wish to redeem.Please feel free to contact me directly if you encounter an issue with this process.Thank you for your ongoing participation in our surveys.*** ***
***[email protected]

Hi [redacted],Sorry for the trouble, I'm happy to help here. And my apologies but I don't recall receiving an email from you. I'm having trouble locating the accounts you took these surveys from. You have accounts through several of our partner sites. Do you have records of which site you took these...

surveys through?I did find the account you tool survey [redacted] - Community Recruit through. We just closed this survey yesterday and it appears we were not tracking completes in real time with this client. This means that in the next two weeks our client will share with us a list of those who completed the project and at that time we will pay the incentive.Please let me know about the others.Thank you,Don G[redacted]

Hi,  Can you please close this? I have recieved the money.  Thanks![redacted]