Preferred Appliance Service

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me.? The business and I have agreed on a price of $which will be paid by certified mail cashier check to settle the dispute

Greg G [redacted] spent less than minutes at my home, replaced a worn-out belt that was smoking when I made the claim and then refused to respond when I had the very same issue with a smoking washer a week later It is not clear whether he tried to work with [redacted] Warranty, but when I telephoned them I was told that he had not submitted a record that showed my payment of the $deductibleBecause of that I would then be charged another deductible when the repair claim was reassigned, because the claim would be handled by a different repair service MrG [redacted] did not repair my washer and I still do not have a working washer, because it malfunctioned again a week later,

This is our last response to this person wanting to negotiate the amount Customer stated he called into warranty company to get someone else to come outI call and spoke with management team this morningNo such call ever happenedYet another lieManagement team advised me that we are NEVER to negotiate the deductible amountThat is a contract between them and the customerThis is what Ive stated all alongThe warranty company verified this and that this is? truthful as wellThe wife was shown how to initate the self clean feature of her ovenIt went into self clean while we were present and yes, she did infact see it was workingThe dryer in " auto dry" worked for us and shut off for us while thereWe did exactly what we were supposed to doWe do not charge customers nor warranty companies for services that were not neededDeductible covers the mile trip( one way)? out and back, diagnosing the? units, and submit the info to the warranty companyI challenge the customer to send us all of the complaints that he claims are out thereAt nearly calls over the past years, I would guess our unhappy customers to be around ten or soFigure that out mathematically the OTHER percentage of satisfied customers, corporations, real estate companies, properity management companies, and even chairatiesA pattern would be what, percent of our calls? That's unhappy customers.? ? Are we perfect? NoWe don't claim to beHowever we ARE fair and we pay our billsWe do not take advantage of peopleThe customer started out saying yes, the work was done, but they collected $and only wanted to pay $Then went to " well they only pushed a button" and now " they didnt do anythingIm exhausted of the excuses and lies from the [redacted] sThen just want to try to bash our company because they have nothing elseThey are forcing us to act in a rude manner that I am just not happy aboutThat's not Preferred Appliance ServiceThat is why this is our last responseSir, a check IS a promise to pay the indivigual in which you wrote it to and that endorsed itWe pay that person that we promised that toThat is common sense 101I have the evidence I need now to present.? ? On public record the customer has admitted to oweing us and that he just wanted a cheaper rateThen a barrage of lies and mud slinging about things he knows nothing about being he wasn't even thereMat 15-17?

I will make one response to this complaintYou state "? I finally received a call and service was scheduled for the next day, with a call ahead so a neighbor could go in with GregI called again the afternoon of Tuesday Septtwice because I was supposed to have service between 9-with a call aheadI didn't get the call ahead."FalseYou never set up a time for a neighbor to meet meYou told us that was not an option for someone to meet us.? I did in fact call ahead as we do all of our customersIf you recall this is how I got your garage code to get in in order? to enter the premises.? ? You state "? Greg stated I could mail in a check to instead of leaving it at home since I had no physical checks (I did an online bill pay) and was told the parts would be in within two weeks (that would mean no later than October 3rd).? ? FalseI thought we never spoke? Furthermore you KNEW we had to collect the deductible on the initial visitThat factors into the amount I request to your warranty company for approvalWe told you when you set the appointment and it is in your contract with your warranty companyThe fact you chose not to leave? a check, cash, or money order is not only your fault but the exact reason for the delayI absolutely told you ( when I called you after leaving the premises? to see if you had any special instructions for locking up behind) that nothing would be processed until you paidAny statements deviating from those facts are a lieYet, they are the main reason for the delay in which you are upset about.? ? You state "? Greg responded late in the day, around 5pm saying he just received my check and would be ordering the partsI responded first thing the next morning, at 8:30am on the 6th, askin him to cancel my request."? FalseYour email indicates you sent it at 2:PMParts were already orderedThere are no returns on electronics or electrical parts from any of my vendorsWe ordered those first thing in the morningAgain, after leaving your place we told you parts would be ordered as soon as we received your checkWe meant it.? ? You state "? He also changed the delivery time of my parts, stating it would take business days but at no point did he say it would be that long (that equates to weeks!), only that it would be two weeks- "? TrueI told you business daysBy my count that IS roughly weeks.? You state"? He even started typing in capital letters to me, which equates to yelling."? really? I explained everything to you multiple timesSometimes adults " yell "? ? You stated "? I am a single mother and don't have any extra money so this was a very big inconvenience financially"? FalseYou were impatient on a delay caused by youYou went out and purchased a new refrigerator.? ? You want your $backI went out, as outlined by your contract ( please read it ) to travel to your home, diagnose the unit, submit all info your warranty company, and once part are received to install themI have completed our obligationI am out over $on parts and labor because you chose to go buy a unitThere is absolutely no way I will give you your money backYou created the delayYou are the one making too many statementsYou are upset because of your own doingThis ALL could of been prevented had you showed a mutual respect in being home and paying your bill as your contract statesYou chose a different pathGood luck in the future.? ?

[redacted] * nor [redacted] were ever customers of oursThe info provided is to a gentleman that has a warranty with a home warranty companyWe will deal only with OUR customersWe do not deal with friends or tenants of customers due to privacy reasonsThanks

I will make one response to this complaintYou state " I finally received a call and service was scheduled for the next day, with a call ahead so a neighbor could go in with GregI called again the afternoon of Tuesday Septtwice because I was supposed to have service between 9-with a call aheadI didn't get the call ahead."FalseYou never set up a time for a neighbor to meet meYou told us that was not an option for someone to meet us I did in fact call ahead as we do all of our customersIf you recall this is how I got your garage code to get in in order to enter the premises You state " Greg stated I could mail in a check to instead of leaving it at home since I had no physical checks (I did an online bill pay) and was told the parts would be in within two weeks (that would mean no later than October 3rd) FalseI thought we never spoke? Furthermore you KNEW we had to collect the deductible on the initial visitThat factors into the amount I request to your warranty company for approvalWe told you when you set the appointment and it is in your contract with your warranty companyThe fact you chose not to leave a check, cash, or money order is not only your fault but the exact reason for the delayI absolutely told you ( when I called you after leaving the premises to see if you had any special instructions for locking up behind) that nothing would be processed until you paidAny statements deviating from those facts are a lieYet, they are the main reason for the delay in which you are upset about You state " Greg responded late in the day, around 5pm saying he just received my check and would be ordering the partsI responded first thing the next morning, at 8:30am on the 6th, askin him to cancel my request." FalseYour email indicates you sent it at 2:PMParts were already orderedThere are no returns on electronics or electrical parts from any of my vendorsWe ordered those first thing in the morningAgain, after leaving your place we told you parts would be ordered as soon as we received your checkWe meant it You state " He also changed the delivery time of my parts, stating it would take business days but at no point did he say it would be that long (that equates to weeks!), only that it would be two weeks- " TrueI told you business daysBy my count that IS roughly weeksYou state" He even started typing in capital letters to me, which equates to yelling." really? I explained everything to you multiple timesSometimes adults " yell " You stated " I am a single mother and don't have any extra money so this was a very big inconvenience financially" FalseYou were impatient on a delay caused by youYou went out and purchased a new refrigerator You want your $backI went out, as outlined by your contract ( please read it ) to travel to your home, diagnose the unit, submit all info your warranty company, and once part are received to install themI have completed our obligationI am out over $on parts and labor because you chose to go buy a unitThere is absolutely no way I will give you your money backYou created the delayYou are the one making too many statementsYou are upset because of your own doingThis ALL could of been prevented had you showed a mutual respect in being home and paying your bill as your contract statesYou chose a different pathGood luck in the future

Boldly lying? The freezer door wasn't left open? How can you be so sure? Remember IF you are the customer you live on the OTHER side of the duplex as the fridge side is rented outFurthermore, there was a frost pattern indicating door was left open in the freezer sectionAs stated if other problems have come due to this THAT is entirely possibleNot only did you scream and stomp your feet, you called in to the shop DEMANDING an address because you "were on your way to settle this" all well documented by usIm afraid the " [redacted] supervisor" gave you misinformationIf you provide a name I will be glad to have a management team member from [redacted] educate this personI doubt this to be accurate information so a name will be likely* impossible [redacted] is working with US to resolve this issue and I will be able to provide all information indicating she does not get her deductible back as it is kept by US per the contractAt that point [redacted] pays US the remaining balance for repairsAs far as not calling [redacted] back, well, again that is as wellRemember, ON THE SAME CLAIM we repaired an oven as wellWhy would we not want to get paid for the balance due from that repair ASAP?

First, we are not lyingWe often have people that are tenants, friends, family, or neighbors that meet us to let us inOften times people meet us and even pay the deductible FOR the homeowner and then homeowner pays them back, deducts it from rent, or whatever they have worked outI went off the claim info from the warranty company( emailed to Revdex.com ) The claim shows the actual customers info with the address provided on this complaintI have never stated that a check did not come from [redacted] On the initial visit, we repaired her range ( replaced element) , looked at a washer that was completely destroyed by previous tenants out of anger allegedly, and looked at the fridgeThe frost pattern on the sides of the walls of the freezer indicated a door was perhaps left open inadvertently allowing warm air to migrate in I advised them to defrost the unit and to plug it back in once defrosted ( days)Then [redacted] calls in A MONTH LATER saying it never worked? That's not likely for someone to let it go a month in a no cool situation( yet not calling anyone a liar) BUT Hey, it could be a different problem so lets get her set up for serviceWhen she called in she began SCREAMING at us DEMANDING someone get out there RIGHT NOW! Without ever speaking to ME and even MAKE AN EFFORT to resolve the issue she chose to write negative comments on Revdex.com and then have others that I have never seen or heard of ( comments from [redacted] that when I asked [redacted] she has NO IDEA who [redacted] is even though her comments were the same as hers) I then called her to see if we could set her up for service again and once again started screamingI offered her the next available day ( days later) and she said okI asked if we could resolve the negative comments and it was " NO you get out here first" The warranty company offers a day warranty on all repairsShe would of not owed anything to usHad she been civil, I would of taken care of the situation no problemI understand the situation has been resolved as of now and this is no longer an issueAnd lastlyThe $Her complaint states that I " never gave the warranty company the $check I owe them." All that I can ask is in all of her screaming and demanding if she could just take a moment and readRead the contract where it talks about a " trade fee or deductible"It will explain that the customer is to pay US the deductible ( that IS why she wrote the check to US isn't it?) and the warranty company will pay US anything OVER that deductible amount ( that customer pays us) as far as parts or labor is concernedTo claim we didn't pay the warranty company is just silly and another feeble attempt at slanderI'm afraid that there are so many lies in this complaint on behalf of the customer its crazyI have submitted the contract info to the Revdex.com clearing up all of the accusations made by [redacted] and the info that supports everything in this response I have stated is in fact truthful All of this being said, I have no ill feelingsI think this is about a fridge that developed a secondary issue a month after our visitWhen you leave a door open it causes different issues that can lead to failures that may not show itself until much later if at all( defrost issues for example) I also think she found it easier to scream and stomp her feet then to try to be civilLastly I think there was an oversight on what contract actually reads as far as how her deductible is applied to the repair of her appliances and who gets what moneyUnless deemed necessary by the Revdex.com this is my last and final responseThank you

Attached is check cashed by preferred appliance, it clearly has my name on it & also my signaturePlease also note that the owner of preferred appliance blantently lied in his responses, as he clearly knows I am the one that filed the claim, he talked to, scheduled the repair with, and also the one who paid himPlease let me know if you need anything else from me

I am truly sorry that we can't see eye to eye on this matterWe offered to come back at no charge to look at your refrigerator and to do our best in making you happyYou still have warranty left on your appliances and will honor that warranty( as your contract allows) Best wishes to you in the future.*** ***Preferred Appliance Service

The business has made no offer, is unwilling to deliver any resolutionNo diagnostics were performed except for pushing an oven buttonThe consistent complaints show a pattern of fraud, and a business unwilling to give customer serviceI have attempted multiple times to work with Greg and his company but he is unwilling to work with usWe do not owe him for services he did not perform, though in the spirit of compromise which is a two way road, are willing to pay mileage for the trip out, but not for a diagnosis that was not done.

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. The business and I have agreed on a price of $which will be paid by certified mail cashier check to settle the dispute

I don't understand the rejectionThe address given is for a *** ( last name kept private)This *** and this *** are not customers of ours and are not listed on the home warranty contractWe do not dispute resolutions with friend of a friend type situations nor land lord / tenant situations. Most landlords are not interested in having their friends or tenants information out in public nor having access to THEIR personal info. I had asked them to remove the negative things they were writing due to them not being our customer

This is our last response to this person wanting to negotiate the amount Customer stated he called into warranty company to get someone else to come outI call and spoke with management team this morningNo such call ever happenedYet another lieManagement team advised me that we are NEVER to negotiate the deductible amountThat is a contract between them and the customerThis is what Ive stated all alongThe warranty company verified this and that this is truthful as wellThe wife was shown how to initate the self clean feature of her ovenIt went into self clean while we were present and yes, she did infact see it was workingThe dryer in " auto dry" worked for us and shut off for us while thereWe did exactly what we were supposed to doWe do not charge customers nor warranty companies for services that were not neededDeductible covers the mile trip( one way) out and back, diagnosing the units, and submit the info to the warranty companyI challenge the customer to send us all of the complaints that he claims are out thereAt nearly calls over the past years, I would guess our unhappy customers to be around ten or soFigure that out mathematically the OTHER percentage of satisfied customers, corporations, real estate companies, properity management companies, and even chairatiesA pattern would be what, percent of our calls? That's unhappy customers. Are we perfect? NoWe don't claim to beHowever we ARE fair and we pay our billsWe do not take advantage of peopleThe customer started out saying yes, the work was done, but they collected $and only wanted to pay $Then went to " well they only pushed a button" and now " they didnt do anythingIm exhausted of the excuses and lies from the ***sThen just want to try to bash our company because they have nothing elseThey are forcing us to act in a rude manner that I am just not happy aboutThat's not Preferred Appliance ServiceThat is why this is our last responseSir, a check IS a promise to pay the indivigual in which you wrote it to and that endorsed itWe pay that person that we promised that toThat is common sense 101I have the evidence I need now to present. On public record the customer has admitted to oweing us and that he just wanted a cheaper rateThen a barrage of lies and mud slinging about things he knows nothing about being he wasn't even thereMat 15-

I will make one response to this complaintYou state " I finally received a call and service was scheduled for the next day, with a call ahead so a neighbor could go in with GregI called again the afternoon of Tuesday Septtwice because I was supposed to have service between 9-with a
call aheadI didn't get the call ahead."FalseYou never set up a time for a neighbor to meet meYou told us that was not an option for someone to meet us. I did in fact call ahead as we do all of our customersIf you recall this is how I got your garage code to get in in order to enter the premises. You state " Greg stated I could mail in a check to instead of leaving it at home since I had no physical checks (I did an online bill pay) and was told the parts would be in within two weeks (that would mean no later than October 3rd). FalseI thought we never spoke? Furthermore you KNEW we had to collect the deductible on the initial visitThat factors into the amount I request to your warranty company for approvalWe told you when you set the appointment and it is in your contract with your warranty companyThe fact you chose not to leave a check, cash, or money order is not only your fault but the exact reason for the delayI absolutely told you ( when I called you after leaving the premises to see if you had any special instructions for locking up behind) that nothing would be processed until you paidAny statements deviating from those facts are a lieYet, they are the main reason for the delay in which you are upset about. You state " Greg responded late in the day, around 5pm saying he just received my check and would be ordering the partsI responded first thing the next morning, at 8:30am on the 6th, askin him to cancel my request." FalseYour email indicates you sent it at 2:PMParts were already orderedThere are no returns on electronics or electrical parts from any of my vendorsWe ordered those first thing in the morningAgain, after leaving your place we told you parts would be ordered as soon as we received your checkWe meant it. You state " He also changed the delivery time of my parts, stating it would take business days but at no point did he say it would be that long (that equates to weeks!), only that it would be two weeks- " TrueI told you business daysBy my count that IS roughly weeks. You state" He even started typing in capital letters to me, which equates to yelling." really? I explained everything to you multiple timesSometimes adults " yell " You stated " I am a single mother and don't have any extra money so this was a very big inconvenience financially" FalseYou were impatient on a delay caused by youYou went out and purchased a new refrigerator. You want your $backI went out, as outlined by your contract ( please read it ) to travel to your home, diagnose the unit, submit all info your warranty company, and once part are received to install themI have completed our obligationI am out over $on parts and labor because you chose to go buy a unitThere is absolutely no way I will give you your money backYou created the delayYou are the one making too many statementsYou are upset because of your own doingThis ALL could of been prevented had you showed a mutual respect in being home and paying your bill as your contract statesYou chose a different pathGood luck in the future.

Greg G*** spent less than minutes at my home, replaced a worn-out belt that was smoking when I made the claim and then refused to respond when I had the very same issue with a smoking washer a week later It is not clear whether he tried to work with *** Warranty, but when I telephoned them I was told that he had not submitted a record that showed my payment of the $deductibleBecause of that I would then be charged another deductible when the repair claim was reassigned, because the claim would be handled by a different repair service MrG*** did not repair my washer and I still do not have a working washer, because it malfunctioned again a week later,

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. The business and I have agreed on a price of $which will be paid by certified mail cashier check to settle the dispute

This is our last response to this person wanting to negotiate the amount Customer stated he called into warranty company to get someone else to come outI call and spoke with management team this morningNo such call ever happenedYet another lieManagement team advised me that we are NEVER to negotiate the deductible amountThat is a contract between them and the customerThis is what Ive stated all alongThe warranty company verified this and that this is truthful as wellThe wife was shown how to initate the self clean feature of her ovenIt went into self clean while we were present and yes, she did infact see it was workingThe dryer in " auto dry" worked for us and shut off for us while thereWe did exactly what we were supposed to doWe do not charge customers nor warranty companies for services that were not neededDeductible covers the mile trip( one way) out and back, diagnosing the units, and submit the info to the warranty companyI challenge the customer to send us all of the complaints that he claims are out thereAt nearly calls over the past years, I would guess our unhappy customers to be around ten or soFigure that out mathematically the OTHER percentage of satisfied customers, corporations, real estate companies, properity management companies, and even chairatiesA pattern would be what, percent of our calls? That's unhappy customers. Are we perfect? NoWe don't claim to beHowever we ARE fair and we pay our billsWe do not take advantage of peopleThe customer started out saying yes, the work was done, but they collected $and only wanted to pay $Then went to " well they only pushed a button" and now " they didnt do anythingIm exhausted of the excuses and lies from the ***sThen just want to try to bash our company because they have nothing elseThey are forcing us to act in a rude manner that I am just not happy aboutThat's not Preferred Appliance ServiceThat is why this is our last responseSir, a check IS a promise to pay the indivigual in which you wrote it to and that endorsed itWe pay that person that we promised that toThat is common sense 101I have the evidence I need now to present. On public record the customer has admitted to oweing us and that he just wanted a cheaper rateThen a barrage of lies and mud slinging about things he knows nothing about being he wasn't even thereMat 15-17

We went out and reinstalled a belt that had came off the drive pulleyIt turned out that she was washing too large of a load on " delicate cycle" When a belt slips off of a pulley and still intact, it does not usually require replacementI actually too EXTENSIVE time in explaining this to her
When I explained this to her and that the warranty company would only replace parts that have failed she became angryI further explained to her that we do not take advantage of ANYONE and do not sell parts that are not needed just to make a buck, be it a warranty or cash callIts just bad business and we simply don't operate that way. Even though she was angry with us, we took a great deal more time and contacted her warranty companyI explained to them the situation and once we reinstalled the belt it worked properly with the customer present to verify. Instead of " Heythanks for handling that for me." We get a negative comment on Revdex.comNo, the $deductible will not be refundedWe reinstalled belt and had unit operating properly when we leftWe took the time to contact your warranty company about tub replacement That is what your deductible is for. Lastly, I ABSOLUTELY tried to make the customer happyI had correspondence yesterday with her to try to clear the airI would advise her to take a good look at her contract and see what actually her warranty covers before being angry with a company following the guidelines set fourth in her contract.

I ABSOLUTELY responded to you, your complaint, and to your warranty companyI took the time to contact your warranty company to find a company that will throw parts at it and not charge the customer for itThe unit worked properly when we left the premises and verified by herWe never told the warranty company that she failed to pay her deductibleWe in fact reiterated to them that she DID pay her deductible per the terms of her warranty contractI told her when we were there that there is a to month warranty ( depending on her contract) and would not owe another $deductibleSo again, those are statements. This is our last response to this complaintGood luck in the future.