Preferred Appliance Service

I'm not sure how this is a "complaint" on us. The $100.00 is the deductible due to the service provider at the time of service per their service contract. This covers the trip out, diagnosis, and submitting all findings to his warranty company. All of which were done the same day we visited this...

customer. Mr. [redacted] is aware of this as they had did indeed HAND me a check for that amount. ( We do not scan the home and tables in hopes of finding a check with our name on it) There were no issues found with either the Range nor the Dryer. ( yes, we were there on multiple appliances) The dryer was fine and the range was a customer instruct situation. The wife verified all was working while tech was in the home. Days later, Mr. [redacted] decided to put a stop payment on the check. He decided it was best to take from a small business in hopes of negotiating a different cost of which he agreed to per his contract. He feels that it would be better to pay our $75 service call fee than the deductible. The service call fees are $75.00 ( technically its $69.99 plus tax for the FIRST appliance making it a total of $74.85 ) and any ADDITIONAL appliances are $39.99 each plus tax. This will bring his total to $122.88. (tax included) Being that the cost of addressing 2 appliances was more than the required deductible amount, I ONLY collected the deductible.  The customer is to pay the $100 and his warranty company takes care of any charges beyond that. ( multiple appliances, parts, labor, etc.) I contacted Mr. [redacted] asking why he did that.( maybe oven quit working all together or something since we had left)  His response was that he feels we overcharged him. That is a conversation he needs to have with his warranty company as THEY set the deductible rates in HIS CONTRACT. I advised him that we need to collect and his response was " I have no intention of paying you". ( exact quote) The only reason he sent this " complaint" is because they received an invoice from us this morning. The invoice is part of a process that we must follow showing they had multiple opportunities to pay what is owed in its entirety.

[redacted] nor [redacted] were ever customers of ours. The info provided is to a gentleman that has a warranty with a home warranty company. We will deal only with OUR customers. We do not  deal with friends or tenants of customers due to privacy reasons. Thanks.