Preferred Relocation, Inc.

Ms*** Household Goods have been picked up and now delivered to her***, NV location. Ms*** also signed the "Revised Estimate"showing why her price increased PRIOR to loading. She did in fact have more cubic feet than originally quoted which was explained by our
foreman***We have already provided her with a discount in the amount of $100.00, however would be willing to provide her with an additional$as a courtesy discountShe does not have to go through customer service to resolve this matter, she can call a manager directly at ###-###-####

IN AN EFFORT TO COMPENSATE THE CUSTOMER BEYOND THE ADVISE FROM OUR CLAIM DEPARTMENT OUR COMPANY MADE AN MONETARY OFFER IN GOOD FAITH.UNFORTUNATELY ,OUR OFFER WAS NOT ACCEPTED BY CUSTOMER

To ensure customer satisfaction, the balance on the shipment was adjusted with $at the time of delivery.delivery completed on Monday 12/8/

WITH OUR APOLOGIES FOR ANY INCONVENIENCES DURING THE MOVING PROCESS, TO CUSTOMER SATISFACTION, A CHECK FOR THE DISPUTED AMOUNT WAS MAILED OUT ON 12/2/2014

There was a misunderstanding (sorry), so we have not quite come to an agreement. We need to continue negotiating

AN SETTLEMENT AGREEMENT WAS REACHED WITH OUR CUSTOMER IN REGARDS TO THE DAMAGES DURING THE MOVE PERFORMED BY OUR COMPANY.WE APOLOGIZE TO OUR CUSTOMER AND WE HOPE THAT IN THE FUTURE WILL BE ABLE TO DO BUSINESS AGAIN.HAPPY HOLIDAYS AND A HAPPY NEW YEAR!

we are really sorry for the trouble created during the moving process .we are still working on locating the missing items from the shipment ,will call customer with updates as soon as we locate the goods.in the unfortunate event that items will not be found will process the claim beyond the advice from the claim department to customer satisfaction.we ask customer for more patience and understanding.responding complains will just take from the time we dedicate retrieving the lost items.sincerely Preferred

We sincerely apologize to Mr [redacted] for any inconvenience that he experienced while working with us, The agreement that was made between our company and Mr. [redacted] was transparent, and made in good faith. The agreement outlined a total price, a list of inventory items to be moved within that...

price, and a list of services included within the price. Additionally, the agreement clearly spelled out the price per Cubic Foot that would apply for any EXTRA inventory items above and beyond the original inventory list that customer provided us with.The agreement clearly stated our price as $3,728.05 for a total of 65 items to be moved from ** to ** by our company. The inventory list of 65 items was provided to us by Mr [redacted], and as part of our normal procedure, our customer was provided with a copy of the inventory list with 65 items. Mr [redacted] signed his inventory list more than two weeks before we arrived for his move. After that, our company was never made aware of any increases to customer's inventory list.On move day, Mr [redacted]s inventory items climbed from 65 items to 104 items, and this is why his estimate increased. The adjustments made to Mr [redacted]s estimate were made in accordance with all of the terms inside of the moving agreement that Mr [redacted] reviewed, acknowledged, and signed. The driver showed up to deliver the items after Mr [redacted] made several changes to his delivery date. Each of the date changes was accommodated, and when customer was finally ready to accept his delivery, our driver was very close to the delivery location, so he arrived alone early in the morning. Our dispatch office was not made aware of any complications with the moving crew or the amount of men, until the delivery was already made. Had Mr [redacted] notified us prior to the move being completed, we would have undoubtedly made arrangements to send another moving crew to the location.Once again, we sincerely apologize for any troubles or inconveniences that Mr [redacted] experienced. We truly care about our customers and we're always willing to work with you. Please contact our office if you would like to come to an amicable resolution, and copies of all moving documents and inventories are available for review upon request. Sincerely, PreferredWe sincerely apologize to Mr [redacted] for any inconvenience that he experienced while working with us, The agreement that was made between our company and Mr. [redacted] was transparent, and made in good faith. The agreement outlined a total price, a list of inventory items to be moved within that price, and a list of services included within the price. Additionally, the agreement clearly spelled out the price per Cubic Foot that would apply for any EXTRA inventory items above and beyond the original inventory list that customer provided us with.The agreement clearly stated our price as $3,728.05 for a total of 65 items to be moved from TX to PA by our company. The inventory list of 65 items was provided to us by Mr [redacted], and as part of our normal procedure, our customer was provided with a copy of the inventory list with 65 items. Mr [redacted] signed his inventory list more than two weeks before we arrived for his move. After that, our company was never made aware of any increases to customer's inventory list.On move day, Mr [redacted]s inventory items climbed from 65 items to 104 items, and this is why his estimate increased. The adjustments made to Mr [redacted]s estimate were made in accordance with all of the terms inside of the moving agreement that Mr [redacted] reviewed, acknowledged, and signed. The driver showed up to deliver the items after Mr [redacted] made several changes to his delivery date. Each of the date changes was accommodated, and when customer was finally ready to accept his delivery, our driver was very close to the delivery location, so he arrived alone early in the morning. Our dispatch office was not made aware of any complications with the moving crew or the amount of men, until the delivery was already made. Had Mr [redacted] notified us prior to the move being completed, we would have undoubtedly made arrangements to send another moving crew to the location.Once again, we sincerely apologize for any troubles or inconveniences that Mr [redacted] experienced. We truly care about our customers and we're always willing to work with you. Please contact our office if you would like to come to an amicable resolution, and copies of all moving documents and inventories are available for review upon request. Sincerely, PreferredWe sincerely apologize to Mr [redacted] for any inconvenience that he experienced while working with us, The agreement that was made between our company and Mr. [redacted] was transparent, and made in good faith. The agreement outlined a total price, a list of inventory items to be moved within that price, and a list of services included within the price. Additionally, the agreement clearly spelled out the price per Cubic Foot that would apply for any EXTRA inventory items above and beyond the original inventory list that customer provided us with.The agreement clearly stated our price as $3,728.05 for a total of 65 items to be moved from TX to PA by our company. The inventory list of 65 items was provided to us by Mr [redacted], and as part of our normal procedure, our customer was provided with a copy of the inventory list with 65 items. Mr [redacted] signed his inventory list more than two weeks before we arrived for his move. After that, our company was never made aware of any increases to customer's inventory list.On move day, Mr [redacted]s inventory items climbed from 65 items to 104 items, and this is why his estimate increased. The adjustments made to Mr [redacted]s estimate were made in accordance with all of the terms inside of the moving agreement that Mr [redacted] reviewed, acknowledged, and signed. The driver showed up to deliver the items after Mr [redacted] made several changes to his delivery date. Each of the date changes was accommodated, and when customer was finally ready to accept his delivery, our driver was very close to the delivery location, so he arrived alone early in the morning. Our dispatch office was not made aware of any complications with the moving crew or the amount of men, until the delivery was already made. Had Mr [redacted] notified us prior to the move being completed, we would have undoubtedly made arrangements to send another moving crew to the location.Once again, we sincerely apologize for any troubles or inconveniences that Mr [redacted] experienced. We truly care about our customers and we're always willing to work with you. Please contact our office if you would like to come to an amicable resolution, and copies of all moving documents and inventories are available for review upon request. Sincerely, Preferred

Our company reach an agreement with the customer to compensate for damages far beyond the settlement sent by the Claims department.we thank our customer  for the patience and understanding . We hope to have the opportunity,  in the future, to prove to our client that we provide better...

services than the unfortunately move he experienced!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

customer was called and informed about delivery time and charges for services.compensation was offered and accepted for delivery delays

I am rejecting this response because:  They sent a release form for my son to complete and indicated they will send the check after...

they receive the completed form.  Since he did not send it back to them yesterday I am skeptical that they actually sent the check.  Once the check has been received by my son and has cleared the bank we will accept their response.  Thanks to the Revdex.com for your prompt action!

After few e-mails exchanged with our customer we did come to an agreement to close the case.We thank our customer for pattience and understanding, hoping for his bussines in the future!

I am rejecting this response because: The Compensation they speak of was $100 off the balance due on date of delivery which was almost $2000 over the original...

quote.  Again, we were told we had to pay that escalated balance if we wanted our goods unloaded.  In reference to the company's claim of being "reimbursed for damaged items," we have only two damaged items the rest are just missing (side table, desk, son's bike, son's bed frame, television, computer screen...) .  And there are some items that are irreplaceable (ie: boxes of jewelry, photo albums and clothing).  Furthermore, we informed the company of the missing items in the beginning of September.  Their response was they would look in the warehouse for the items and call us back once they were found.  We never heard back from them, even after several followup calls.  It was not until today we were informed that the warehouse was empty and the company finally admitted to losing our items.  We were given a number to call and file a claim with another agency.  This agency stated we needed to have receipts of items to get full compensation.  This is impossible as some items have no monetary value and others we do not have receipts for.  We were also told by the company the case can take 70 to 90 days to be resolved.  We waited for a month for our items to be delivered, we waited for a month to receive a response from Preferred Relocation regarding our missing items and now we may have to wait almost 3 months to find out if we will even be compensated for the items they lost...yet they were still paid in full for their horrible service.  This is not best business practice by any definition.

Complaint: 10244989
I am rejecting this response because:
I don't know about them trying to reach us "multiple times." They called me with an unfamiliar number and didn't leave a message and then called my wife with that same number and left a voicemail. That is the only time I know that they called me. If they had really wanted to get in touch with me, you would think they would leave a voicemail every time they called. That is, if they actually called me multiple times which I am unaware of since I don't answer numbers that I don't know. They certainly left voicemails after every call when they were trying to get my business. Why didn't they this time? Could it be they really didn't want to get in touch with me, but wanted to make it look like they were actually trying? I can't be sure that they tried to call me multiple times, since they have already made a history of lying to me. I would be happy to oblige the Revdex.com with phone records just to make sure they are telling the truth if need be. Sorry for my skepticism, but if they are willing to lie to me, why not the Revdex.com. Oh wait, they already did when they said that I changed the delivery date multiple times.
Regardless of whether or not they tried to reach me "multiple times," I refuse to answer another phone call from this company and will only reply through the Revdex.com. I prefer not to get the same lousy customer service I did the last time they called. I have received better customer service from a poorly-run fast food resteraunt. They certainly respond better through the Revdex.com, but more on that later.
At this point, with all this company has put me and my wife through, I don't even know if I would be satisfied with a full refund. I certainly can't let them get away with the $500 that I offered them already instead of the $1000 I was asking for. They treated me like an it on the phone. They only come to me now after the Revdex.com gives them an F rating. I have been watching this company on the Revdex.com, and low and behold, as soon as they get that rating, we get a voicemail from them. Why? Because that is what they sell their company to the customers with. When we went with them, we thought that surely this company is good if they have an A+ rating. They could care less if I am happy with their service. They only called because having a bad reputation affects their money flow. And money is the only thing that they worry about as evidenced by other websites with complaints against them.
Therefore, since money is unfortunately the only thing that matters with this company, I am asking for a full refund. That is the only way I would know that they truly cared for their customers. They had multiple chances to resolve this reasonably, but refused to do so. I told them that I would post my experience with them everywhere I could to warn other people about how they treat their customers. I have waited patiently to do so while the Revdex.com tried to help me work this out with preferred in a reasonable manner. I am grateful to the Revdex.com for taking action against this company, so that others might have a chance to see how this company works. However, after almost 4 months after moving, my patience is wearing thin. The time for a reasonable settlement has come and gone with the rejection of my very reasonable offer of $500 and them giving me an unreasonable offer of $100 in return. They already had their chance to make this all go away. So, now they must choose which is more important to them, money or making me satisfied with their response and keeping me from telling my experience with them to the public. Unfortunately, I have a feeling it will be the money.
Regards,
Paul [redacted]

SHIPMENT WAS DELIVERED ON 01/09/2015.WE APPRECIATE  OUR CUSTOMER  UNDERSTANDING AND PATIENCE IN REGARD TO THE DELAY ON THE DELIVERY.THE DELAY WAS CAUSED BY  THE UNFORTUNATE BREAKDOWN OF OUR TRUCK!!WE AGREED ON COMPENSATION AND  ADDITIONAL SERVICES PROVIDED AT NO COST !

In regards to [redacted] complaint, we have apologized to Ms. [redacted] forbeing late on delivering her House Hold Goods several times and in additionher items were delivered on December 5, 2014.Sincerely,Preferred Relocation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best we can obtain. (We actually corresponded via email to come to an agreement.) Although we have in no way been fully compensated for our losses, we appreciate the business's effort in providing us some compensation.Regards,
[redacted] W. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted].  While I am marking this complaint as resolved, I would like to inform you of the behavior of the company after I filed this complaint.  The day after I filed the complaint, [redacted] called us and was extremely rude and threatening.  He began blackmailing us by saying that he would not be able to refund any money unless we took down our Revdex.com complaint.  He claimed he hadn't had any complaints filed on him, that we had put him in a bad situation by filling the complaint, and that we shouldn't have made the complaint.  He began saying that he was in no way responsible for refunding the amount we spent on local movers and storage despite having already told us he would do it.  We felt intimidated and were very upset by his actions.We understand that the company was not "legally" required to reimburse that amount.  However, that amount was the originally agreed upon amount.  He then began saying that he had never agreed to that and had only agreed to $300, yet would only be giving us $280.  He would not explain why he was telling us he agreed to $300 but wasn't paying that amount.  We feel that this company chose to refund less than they had agreed as a way to "punish" us for filing the Revdex.com complaint.  We even asked [redacted] if we had said anything that was untrue in the complaint, and he was unable to deny any of it.  I understand that by accepting this resolution, their Revdex.com rating will stay high.  However, I do not feel that is a true reflection of their business practices.   
Regards,
[redacted]

Since the date of our last response to Revdex.com regarding Mr. [redacted]s ongoing complaint, we have made multiple attempts to reach Mr. [redacted] to resolve this case in a manner that is satisfactory to our customer. During this time, the customer has not returned any of our phone calls, or contacted us at al in any other way despite our attempts. We were determined to make a settlement offer, not just so that Mr [redacted] would maybe agree to close this complaint, but also to show good faith to Mr. [redacted], and all of our clients who show support for our company. We are truly sorry that this complaint is still open with Mr [redacted] as well our Revdex.com file. We really want nothing more than to have this resolved.