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Preferred Relocation, Inc.

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Reviews Preferred Relocation, Inc.

Preferred Relocation, Inc. Reviews (49)

Complaint: [redacted]
I am rejecting this response because:
Their good faith compensation was only 5...

percent of the value of the goods they lost and/or damaged of those I contracted in good faith with them to move, and it comes with the condition that I forfeit my claim to the other 95 percent. Signing the document would suggest that I am satisfied with how they handled the loss and damage to my goods. When they are making so little effort to make it right, I can not in good conscience sign it. To do so would be giving other potential customers false confidence in this company.
Regards,
[redacted]

Ms. [redacted] has already been refunded her original deposit payment of $620. In addition, we have paid $280 via money order, as a courtesy to customer, to cover the expenses she incurred in the process of having local movers transfer her items to a storage unit located within a short distance of her...

home. Although the additional $280 payment made by our company covered the rental fee for storage unit until the 2nd week of August, customer elected not to have another one of our trucks pick up the items, and instead requested that we refund her deposit.  At this point, we told customer that of course we would refund her deposit, and we would also request approval to extend further compensation to her, as a courtesy, because we really care about our customers, and we want to do the right thing... even if customer did not want to move with us. Our office agreed to refund a total of $900, and customer was in agreement. She was thankful that we did the right thing. Customers total payment to our company was $620. Our company has refunded Ms. [redacted] a total of $900.00, which is the amount she agreed to before making this complaint. Tracking # for $280 money order available, transaction # for credit card refund available, call logs and email logs are also available.

AN AGREEMENT WAS REACH WITH THE CUSTOMER TO SETTLE THE CLAIM.WE DO APOLOGIZE FOR THE INCONVENIENCES CREATED DURING THE MOVING PROCESS AND WE HOPE THAT IN THE FUTURE THE CUSTOMER WILL GIVE US THE CHANCE TO PROVE THAT WE ARE BETTER THAN THIS!

Review: Company stated it was going to cost 2,400 dollars to move my furniture from CA to FL. I over estimated all items and boxes on phone. They arrived packed up all my furniture dropping my things (file cabinet) and then stated a price $600 more then stated on phone. We payed because they had my furniture hostage. He did take the price down to 2,900 after an hour of stating how I over estimated items on the phone. It should of been lower not higher than the quoted price. He stated our furniture would arrive between 7 and 18 days. They all stated on the phone that it will be there by within 18 days no problem. 35 days later and numerous calls which most went unanswered we received our furniture. The guy shows up at 9pm to drop off furniture with no help. I had very expenses items to move. [redacted] and [redacted] stated that we would receive $30 a day for any day after day 21st. The driver knew nothing about it. Again the furniture was held hostage on the truck until we paid the balance in full. He couldn't even get a hold of a manager on the phone. I said I want to make sure my things are fine before I pay in full. He refused. We felt backed into the wall because we needed our things. We payed the money but wrote down on inventory sheet about the refund that was due to us which the driver signed. When we got our furniture everything looked great at first than I was so upset. We still haven't finish unpacking (finished dropping off furniture at 1am in the morning last night). However, my $5,000 baby grand piano doesn't work (chip on the side, keys stick and metal plate to pedal is broke). There was water damage on my curio on the bottom and the wood is flaking off. My hutch is cracked on left side top and bottom. It looked like they dragged it on its side. My wall unit is chipped. My monitor is broken, water damage to a few boxes, statue cracked and a missing lamp. Not sure what else I'm going to find today when I unpack. I'm very dissatisfied with this company and its service.Desired Settlement: I want my $30 a day that was promised to me for each day after the 21st day and not business days. I would like my furniture repaired or replaced. I would like them to be up front with there consumers when handling business. The driver didn't even leave Ca until a few days ago. I went with your company because I needed my things quickly. I felt lied too and bullied by holding my personal items hostage. It's unethical business practices. I saved up for years to buy my piano now I can never play it again. It's destroyed. You effect people's lives. You might not see it but you do.

Business

Response:

We advised the customer to call our claim department at ###-###-#### to start the procedure to file the claim for damages.

thank you

Review: Gentleman

This notice shall sever as cancellation of the contract for moving

services between the writer J[redacted] Sr and the the company

"Preferred Relocation" of Hackensack NJ. to be scheduled 06/27-06/29.

Job No. [redacted]

1. It has come to the writers attention that access to the stated

driveway is not accessible with your moving equipment. I had queried you

several times over the last two weeks with phone calls to have a

representative come inspect it. The response was "we will Google Earth

it" and determine then. As you know, Google earth is two dimensional

not three you cannot observe the grade for limited access until you are

standing "on site" Photos do not give a accurate representative example

of the terrain which is present. Every time the subject was brought up

you in phone conversation, you have attempted to marginalize it.

2. I have special needs e.g one being a Metal lathe that is 1000lb and

need special handling e.g lifting from concrete apron to a truck. you

cannot provide this service.

3. You have billed me a deposit of $2162.00 through Master card. This

deposit is not sanctioned by the moving industry and is on the edge of

illegitimate charge. I have contacted Master card and filed a dispute

this AM.

4 To date you have provided no service, I took measurements of

furniture, weighed furniture, compiled lists to send to you only to have

you ignore the lists and use your own program to estimate your billing.

You never sent a man to the site to conform or deny any of my

correspondence and its accuracy.

5. I am requesting a full refund of $2162.00 to credited back to my

account in the next 24 hours. Your service are no longer required.

6. Should you have question please contact my self or Master Card. I

hope this contract will end amicably for all concerned.

Thank you for your anticipated cooperation.

--Desired Settlement: full refund of deposit

Business

Response:

We are truly sorry to hear about Mr. [redacted]’s desire to cancel his move, and especially disappointed to read the inaccurate information supplied in his complaint. Because we have moved thousands of families across the country for over a decade, we are fully aware of the enormous undertaking that relocating can be. We are also surprised to learn that Mr. [redacted] felt ignored by our company or that his move-specific issues were somehow “marginalized,” as he stated. In fact, numerous calls were promptly answered by our staff, and all of the “special needs” mentioned in the complaint were addressed in great detail and in no uncertain terms. Cal (Mr. [redacted]’s salesperson) is a seasoned moving coordinator with years of experience in the industry, and he was extremely detailed in the estimation process. Attached you will find the original version (signed/approved by the client on June 4, 2015,) as well as an updated estimate, which painstakingly addresses each and every “special need,” as well as all of the almost 200 items Mr. [redacted] reported to us. The first estimate includes the original inventory (as stated by the client himself,) which amounted to under 100 items, and does, in fact, address the possibility of driveway-access issues. It is important to note that the updated estimate, which included any items Mr. [redacted] added, was signed by the client on June 11, 2015. This is two days after he reports there was a “problem” (mentioned under the background section of his complaint.) If there was a problem, then why did Mr. [redacted] acknowledge and approve an updated and extremely detailed estimate days after? The moving estimate outlines any/all aspects of the client’s specific relocation, and is a binding agreement. Under the section titled “additional services” is a detailed explanation of the terms, conditions, and additional charge associated with Mr. [redacted]’s potentially “inaccessible” driveway. It is important to note that all of the special circumstances associated with the client’s move, as well as any prospective issues were addressed verbally (during the numerous lengthy phone conversations between Cal and the client.) Contrary to the accusations made in the complaint, neither the 1000+ pound lathe, nor the potentially inaccessible driveway were marginalized, trivialized, or swept under the rug in any manner (as evidenced by the original estimate and the updated version - both approved/signed by Mr. [redacted].) These issues (which are not uncommon to our company or the moving industry) were discussed, documented, and under control. It is true that certain bulky items, like Mr. [redacted]’s lathe, sometimes require a third-party specialist to safely/professionally handle what a household moving company, such as ourselves, cannot. We are not unique in this respect, and the majority of companies utilize the same practice when dealing with specialty items (for example a grand piano, a hot tub, or a pool table.) Cal discussed at length all available options with the client, and though it appears that Mr. [redacted] was unhappy with the idea of needing a specialty contractor for his 1000+ pound lathe, the inevitability and necessity of the requirements were outlined and understood (see estimate/acknowledgment by the client.) As far as our estimation process is concerned, it has been consistently utilized for countless clients over the years, and has proven emphatically to be accurate/precise as long as all of the client’s items are reported during the inventory process. Despite what Mr. [redacted] states in his complaint, a visit is not required to attain an accurate inventory or estimate. What is required though, is an honest representation of all items to be moved by the client. It is unfair and downright false for Mr. [redacted] to imply that only visual estimates are precise. In fact, an estimator can provide a false sense of security that is only apparent when move day arrives. We stand behind our estimate (which outlines all “special needs” and household items,) as well as our salesperson Cal, who spent much time educating and preparing Mr. [redacted] for his complex move. If the client became anxious, worried, or in any way concerned about his relocation or the items that needed to be addressed, it is not Cal’s fault, as each and every one of Mr. [redacted]’s issues were covered exhaustively. As far as Mr. [redacted]’s deposit is concerned, it is in no way “illegitimate,” and the use of a reservation deposit is commonplace in the moving industry. It is utilized as a protective measure for our company, and exists to avoid the very behavior that Mr. [redacted] is displaying. If a client can cancel simply on the grounds that they changed their minds, our business couldn’t survive. When a client’s move is reserved (with a good faith deposit,) the space in our truck is no longer available or for sale. Clients who desired the same dates as Mr. [redacted] were refused their requests, because we honor our end of the contract. A specific moving truck is considered “booked” for those specific dates and that specific route. It appears that Mr. [redacted] is not concerned about this. Many businesses in various industries, not just moving, collect a good faith deposit as acknowledgement that both parties agree on the terms and the dates. To say that it is “not sanctioned” by the moving industry is unreasonable and false. We believe that any fears/doubts about his deposit, his bulky or specialized items, or any other issues arose after Mr. [redacted] allowed one too many competitors into his ear. The moving industry, unfortunately, is full of very hungry salespeople who will utilize fear tactics to secure a move of this size. When the deposit was explained, along with the possibility of access issues, the bulky lathe, etc., Mr. [redacted] was in full agreement, and even expressed relief that his big move was finally scheduled. None of the concerns he mentioned in his complaint were expressed until a competitor appeared at his home. It is clear that our competitor saw an opportunity, but it is unfair to discard our agreement based on the assumptions he set forth. The contract Mr. [redacted] signed clearly states that his deposit is non-refundable. We included a copy of this binding estimate, along with his signed credit card authorization and copy of driver’s license, as further proof that he was fully aware of our policy. There are situations which require a refund to be processed, such as an inability to service a client, but in this case we cannot. We have done nothing to warrant a refund request, and are prepared to fulfill our end of the contract, as promised. All Mr. [redacted] has made are assumptions about Cal and our company, and we hope that the client will provide us the opportunity to prove it. We are proud to be a family-owned, well rated moving company with many years in business servicing both simple and more complex moves, such as Mr. [redacted]’s. Unfortunately, if the client refuses our services (which are contractually bound,) he would not receive a refund, and in addition, he would require an alternative moving company (who would charge him for their services.) We hope that Mr. [redacted] can see that this scenario is completely unnecessary and would further complicate his already substantial relocation. The fact that he has already disputed the charge for his deposit is unfortunate, but once that charge is upheld (as it will be based on our legal agreement) we will offer Mr. [redacted] the services we agreed to. Respectfully,

Consumer

Response:

I am rejecting this response because: What part of the original complaint don't you understand. As usual your marginalizing your actions. It appears you like to hear yourself type and say nothing.

[redacted]

Business

Response:

It is difficult to respond to such a response. Rather than just repeating the identical words that were presented in our initial response (as Mr. [redacted] has clearly done,) we will attempt to explain once again. It is challenging at best) to reason with someone who refuses to listen to the other side of this scenario. We don't know if Mr. [redacted] is accustomed to rules being bent around him, or if his methods of intimidation normally function in his favor.... but we stand firm in our beliefs. When a client decides to book their move with our company (after examining all of their options and weighing out all of the viable choices) they provide a non-refundable deposit to show good faith. Mr. [redacted] was well aware that "changing his mind" would not be a valid justification for a refund. He just refuses to accept this and really has no concern for how it affects the people who work hard all around him. Our company has done nothing wrong, and although NO amount of reassurance appears to be enough to him, we attempted to provide it. He continued to entertain other companies (by receiving estimates and discussing his inventory and "special needs") and eventually a competitor managed to place doubt in Mr. [redacted]'s mind (justified or not.) After his move was booked, we asked the client to start packing and stop shopping. We asked him to please take comfort in our many years of experience and enjoy the relief of knowing a very difficult step in the relocation process was now completed (choosing the company to transport his precious belongings.) Despite our suggestion, guidance, and warnings about the vicious competitors which exists in the moving industry, Mr. [redacted] refused to move forward. Once our legally binding contract was executed, and he was now in the safe and experienced hands of a family owned, professional, experienced company, he was (legally and morally) supposed to proceed to the next step - packing up his posessions. Again, our company has upheld our end of the contract thus far, and it is abundantly clear that the only "marginalizing" being exhibited in this situation is by Mr. [redacted] (with reference to his legally binding contract.) Respectfully, Management - Preferred Relocation

Review: We recently used Preferred Relocation to move across country. We were told we could make claims for any lost or broken items and be reimbursed. The company delivered our household goods significantly later than expected with insufficient man power for the job, so I had to help unload the truck. Most of our boxes were ripped and crushed. I was unsurprised to find several things broken given the state of the boxes. One box was torn open and the shrink wrap around my jewelry box hidden inside was torn off and many items taken. In all, more than $4,000 of damage was done. The company's claim service maintains that the company is not responsible for any of the damage- including to items packed by the company. We contacted the company directly to negotiate only to be told they were only liable for 60 cents per pound of damage, and since the majority of the amount represents lost small items, it isn't worth the time. They indicated we would have to take them to small claims court even to get 60 cents. They also said they normally advise people not to pack jewelry-- too bad they hadn't advised us of that before we moved. We have moved multiple times. The other companies were much more gentle with our goods and quick to respond positively to any claims of damage. Unfortunately, those companies did not do cross-country moves. We paid this company $7,085.55, and they mistreated our goods to this extent and refuse to do anything to make it right.Desired Settlement: I would like a partial reimbursement for the broken and lost items. I understand that they can not pay the full amount for a claim of this size and nature, but it is ridiculous that they would only offer 60 cents on the pound when legally forced to. They broke our car's roof rack for crying out loud- that takes a lot of force. They clearly were too rough with things, and we should not have to pay twice for such service.

Business

Response:

The customer was advised and needs to call our Claim Department at ###-###-#### to file a claim for damage. Per federal law, the customer has 9 (nine) months to file such claim but they must follow our normal claims procedures. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I already filed a claim for damage through the company's normal claims procedure. My claims were rejected stating that they were not responsible for lost or stolen items unless I could prove every item was in the box and loaded into the truck. I did not video record the items being packed and loaded, so I can not prove they were in there. Their response suggests that moving companies could thieve at will from their customers because customers do not usually inventory each item moved let alone make proof of each item packed and loaded. They also rejected the claim submitted for damaging our car's roof rack stating that we can not file a claim for damaged items unless we notice the damage upon delivery and make note of it with the driver on the delivery paperwork. This is ludicrous because the contract states we have 90 days to file for damage, and it is impossible to inspect every item for damage before the deliverers leave. That would be asking them to stay for an extra day to watch you unpack. After our rejection through their normal claims procedure, which seemed designed to simply find a reason to reject any and all claims, we spoke to the company directly. That is when were told to pursue it in court if we thought getting 60 cents per pound of lost and damaged items was worth it. I find the company's late response to our Revdex.com claim disappointing. They obviously did not look into the matter.

Regards,

Business

Response:

We apologize for the ongoing issue Ms. [redacted] is experiencing, and want nothing more than to help put her bad experience behind her. As we stated in our initial response, all claims must be submitted through our claims Department. The process can take a bit of time, but it is designed to appropriately compensate customers who have a valid claim.

Review: [redacted] at preferred Relocation promised a pick up date and was 5 days late. The contract stated all fees including fuel sur charges were included. " No hidden fees" when they finally loaded our houses the movers had an altercation in front of my 3 children, using foul language. They then called to tell me that they loaded 4300 cf in a 3700 cf truck and the bid was for 3000 cf. they also stated that I had to pay a 9% fuel charge. They damaged my houses walls and did not even load 100% of my belongings. They then called back to say they had made a mistake. On the capacity of the truck and that it would only hold 3764 cf. ( cubic feet) They stated I would still have to pay more or I would not receive my belongings. I have spoke to 5 different people and called multiple times, but yet have I received a call back. If I can save anyone the most stressful and unprofessional experience, just one person this would all be worth it. I still have not received my belongings and have left 4 messages with no calls returned. I do own my own business and I know I could not treat my customers in this manner and still stay in business. I hope someone can read this and make an educated decision to steer clear of these guys.Desired Settlement: Change your contract. It's a lie and misrepresented. Fix all the damage to my walls that your movers caused. Stick to the original contract price. Return a phone call. Move 100% of what you said you would.

Business

Response:

Preferred Relocation contracted with this customer to relocate 2895 cubicfeet worth of household goods from CA to TX. The rate this customer wascharged on the original estimate was $3.25 per cubic foot plus a 9% fuelcharge. The customer failed to be honest with the amount of items he hadthat needed to be moved. When our foreman showed up on the job thecustomer had a second household worth of goods to be moved. The totalcubic footage needed with the second house totaled 3794 cubic feet. Basedon the contract the total price should have been $13,440. As a courtesywe only increased the price $1,400. This new total charged for theadditional cubic feet is $11,000. With respect to any claims of damage hemay apply for compensation with our claims dept. and he will be reimbursedas per the limitations agreed upon within the contract. This customer hasclearly displayed dishonest behavior and we feel he is looking to getsomething for free.

Review: Our est. was $3728.05. Our final price was $5260.72. This is a difference of $1532.67. I could have seen a difference of $500-$1000, but that was a very low est.. The sales person told us the system was designed to overestimate. Fine with paying the $5260, if it was a more reasonable est. (other companies gave us est. $4600). The reason we went with them was the price. We now know to only go with an in-home est.. This low est. could have caused more problems. They allocated 700 cu. ft. on the truck, and ended up using 1000, which was to the back door.

The move: Our request was Sept 11-13 (being flexible). Truck came on 15th (Mon). This worked out since my grandmother died on the 14th. Driver was awesome! He moved us by himself (the local crew didn't show up). We ended up with 3 small broken items. I asked if we could move the delivery out (funeral was Tues) from Fri to Sat AM. Driver said no since we were last in, first out on the trailer. We left the day after the funeral (Wed. AM). Driver calls Wed. PM, says he understands, wants to move the date. Already in [redacted] so we say Fri AM is still fine. He gets here an hour early. We asked for the master bedroom boxes upstairs, he puts them in the basement. We asked for the queen mattress set upstairs. He says they won't fit up there, puts them in the basement. Asked for the couches downstairs, he says they won't fit & puts them in garage. Doesn't try for either one because of his "25 years of experience" and knows they won't fit. We got the mattresses up with ease, as well as moved the master bedroom stuff upstairs (clothes and shoes). We tell him that he didn't have the same work ethic as packing & he got very defensive (Kept referring to checks we found loose in trailer in TX. We gave benefit of doubt since easy for checks to fall out of boxes & are supposed to be moved by customer.). Says he drove all night and hadn't eaten anything, but he could have used extra hour to eat & started drive Tues. as planned.Desired Settlement: $1000-$500 for the extreme difference between the estimate and actual total, and $500 for incomplete services, which were not altogether the driver's fault. The driver should never be the sole mover. It wears a person out, driving all that distance (in our case 1300+ miles), and then having to pack and move everything. Granted, if the driver had started out on Tues (16th), going maximum of 500 miles a day (as required by law), he should have gotten to the destination on Thurs (18th), allowing him time to rest for Fri's (19th) unpacking. He really was a great worker on Mon (15th), and we don't want this to affect his employment, we only want to let the company be made aware of the disadvantage he had for our move, as well as the unsafe expectations of having one person complete an entire move.

Business

Response:

We sincerely apologize to Mr [redacted] for any inconvenience that he experienced while working with us, The agreement that was made between our company and Mr. [redacted] was transparent, and made in good faith. The agreement outlined a total price, a list of inventory items to be moved within that price, and a list of services included within the price. Additionally, the agreement clearly spelled out the price per Cubic Foot that would apply for any EXTRA inventory items above and beyond the original inventory list that customer provided us with.The agreement clearly stated our price as $3,728.05 for a total of 65 items to be moved from ** to ** by our company. The inventory list of 65 items was provided to us by Mr [redacted], and as part of our normal procedure, our customer was provided with a copy of the inventory list with 65 items. Mr [redacted] signed his inventory list more than two weeks before we arrived for his move. After that, our company was never made aware of any increases to customer's inventory list.On move day, Mr [redacted]s inventory items climbed from 65 items to 104 items, and this is why his estimate increased. The adjustments made to Mr [redacted]s estimate were made in accordance with all of the terms inside of the moving agreement that Mr [redacted] reviewed, acknowledged, and signed. The driver showed up to deliver the items after Mr [redacted] made several changes to his delivery date. Each of the date changes was accommodated, and when customer was finally ready to accept his delivery, our driver was very close to the delivery location, so he arrived alone early in the morning. Our dispatch office was not made aware of any complications with the moving crew or the amount of men, until the delivery was already made. Had Mr [redacted] notified us prior to the move being completed, we would have undoubtedly made arrangements to send another moving crew to the location.Once again, we sincerely apologize for any troubles or inconveniences that Mr [redacted] experienced. We truly care about our customers and we're always willing to work with you. Please contact our office if you would like to come to an amicable resolution, and copies of all moving documents and inventories are available for review upon request. Sincerely, PreferredWe sincerely apologize to Mr [redacted] for any inconvenience that he experienced while working with us, The agreement that was made between our company and Mr. [redacted] was transparent, and made in good faith. The agreement outlined a total price, a list of inventory items to be moved within that price, and a list of services included within the price. Additionally, the agreement clearly spelled out the price per Cubic Foot that would apply for any EXTRA inventory items above and beyond the original inventory list that customer provided us with.

Review: we hired preferred relocation out of nj to move us from rhode iland to oakridge Oregon and we have a contract with them but when they got here with our stuff they told us a different price and would not let us have our stuff until we give them more money we had called the police but was told they could not do anything that it was a civcil case our stuff was thrown all over the truck and things were broken we took pictures of everything as they took it off the truck and pictures when we opened the boxes we would like our money back we went on line and it is not the first time they did this our contract pric e was 1477.00 and when they got here they wanted 600.00 more or we was not getting our stuff we feel we were taken and they cant get away with how they do business I have contacted them but they have not called us to resovle this besides that they were late picking our stuff they was to pick up on 07 -17 2013 and did pick up till 07-18-2013 and was to be in oregon on 07 25 2013 did get here till 08-11 2013 we would like to solve this out of court we just want our money back . Desired Settlement: would like my money back I feel they did not keep the biding contract they give us I have all my paper wok they gave me with my contract thank you mrs

Business

Response:

Preferred Relocation pick-up the shipment from RI on 7/18/13. The estimate was for 2380 lbs, with a total charges of $1462.79.

We scale the shipment and the weight according to the weights tickets was 3260 lbs. For this weight the total charges are $2163.44. The customer was informed about the weight of the shipment , total charges, balance due at delivery and about delivery window which is 21 business days from the date indicated as first available for delivery (07/25/2013 indicated by customer on the shipping documents). We delivered the shipment in Oakridge, OR on 8/11/13 in the delivery window.

For the damages we advised the customer to file a claim with our claim department at ###-###-####. Thank you

Consumer

Response:

pick up was due on 7-17-13 and when we called to comfim the pick up they told us we were not even on any pick up date when we paid 400 down for deposit and then was told they could not pick up till 7-18-13 we have on our papers for delivery 7 days from when they picked up all our stuff and when we asked for a weight ticket the driver said he did not have it we feel they owe us our 600.00 dollars for the way all of our stuff was thrown in the truck and for all the in comvience they caused us we have all the pcitures how it arrived in the truck so if they need to see the pictures on how it was when the driver arrived and it was all over the truck we asked the pick up driver we wanted the weight ticket and he said the diver would have one when they delivered our belongs and he did not have one he said thank you for all you are doing because they will do this to someone else and this is not how to run a business thant you

Business

Response:

The estimated delivery time is up to 21 business days from the date indicated as first available for delivery. Guaranteed service on or between agreed days is an optional service that is available with additional cost. Was no guaranteed delivery service in 7 days in the documents signed with the customer.

All shipping documents with weight tickets attached was presented to customer at delivery when customer signed for receiving the shipment.

Thank you

Review: I was quoted a price from Budget Van Lines. Whom contracted my move to third party moving company "Preffered Relocation ". Preffered Relocation picked my merchandise up from Maryland. Took them to New Jersey, where they stayed for about a week until they filled a tractor trailer with other clients merchandise. All of my belongings we packed and wrapped by my husband who does this for a living. I was contacted by Preffered Relocation once they reached New Jersey. When I scheduled move I was told it would take about 7 days . Due to laws that restrict drivers from diving over 8 hours a day. My belongings were picked up on the 8th day of sept. 2013. The date Preffered Relocation reached my home with my belongings was the 26th day of sept.2013. And they had a total different price than the quote I received. I asked them to show me and explain the charges. And they drove off with my belongings. I don't kno were to go from here. If you guys can give me some steps to pursue my things. That would be very helpful.

Business

Response:

According to documents signed between Budget and the customer ,delivery schedule for this move from MD to CA, is 3-21 business days.

Guaranteed service on or between agreed dates is an optional service that is available with an additional cost. There was no

guaranteed delivery date in 7 days in the documents signed with Budget.

The shipment for this customer was pick-up in MD on September 10.

The shipment was weight and was additional 75 lbs more than the original estimate and packing was done to crate 4 TV's.

We informed the customer about delivery date , about charges and balance at delivery, $1775 .

Payment in full of balance is required before delivery and prior to unloading.Before delivery we informed the customer that we have to collect full balance of $1775. The customer informed us that they have only $1200 . The shipment was delivered on 09/27, was collected only $1200. Thank you

Review: I moved from [redacted] to [redacted] and used Preferred Relocation to ship my household items. The representative I initially spoke with ensured me a smooth shipping process, he was 100% wrong! The pick-up process was horrible, I was called the day before the scheduled pick up and was given an arrival time2-4pm. I took off of work early the next day because of the time I was given and they never showed up.

The moving representative called 4 hours later stating they were on their way then told me they would rather come first thing in the morning. I said ok, they came at 7am the next day and picked up my items the person had me sign paperwork then started moving my items. I asked how much did I need to pay him today he told me to wait until he finished packing the truck. I told him I needed to know so I could make sure I had enough money but he kept talking about other things and did not give me a price until he finished packing the truck.

The moving representative told me I was quoted 388 cubic square feet of space but my items took up 600 cubic square feet and the price would be in the 3500.00 range instead of the 1904.00 I was quoted. I purchased boxes before I chose the moving company my boxes were the same size and I did not add anything to the original items that I provided during the quote. The moving representative stated the boxes were too large and they took up a lot of space.

I cannot afford to pay any money other than the amount listed in the quote in which I have already paid out over$1100.00,526.00 for the deposit and 600.00 at the pick up. I have called the sales person several times and each time he told me he would get information and call me back, each time I call he never calls me back. As of today I have not received my items.Desired Settlement: I want to pay only the amount in which I was quoted for.

Business

Response:

To ensure customer satisfaction, the balance on the shipment was adjusted with $920 at the time of delivery.delivery completed on Monday 12/8/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company did NOT provide the services they contracted for, and due to negligence and/or outright vandalism and theft, resulted in significant damages to my property. The company keeps using delay tactics and do not follow up with action as they said they would. Of almost $2,800 of damages reported, over $1,900 of which was from a local company's estimate to repair most but not all if the damaged furniture, the company offered me $144 to cover damages. This is totally unacceptable, I've told they so, they say they'll see what they can do and call me back within a certain period of time, and then they don't.As Judge [redacted] says in court, I want them to "stop peeing on my leg and telling me it's raining".This is just my first step. Next is [redacted] and civil litigation if they don't get their act together.I wish I had put the last payment to receive my goods on a credit card, but they charge you 5% extra to do that. Another rip-off.Desired Settlement: I want at least $2,100 (approx. 75% of damages) or I proceed to file charges for what appears to be fraud or malfeasance.As stated above, the company did NOT provide the contracted services and then due to their own negligence and/or intentional actions significant damages resulted. There were at least two items that were LOST or STOLEN.All pictures/glass/mirrors were to be BOXED by the mover.. they were NOT. Many furniture scrapes/digs/scratches should NOT have occurred if properly wrapped.

Business

Response:

Our company reach an agreement with the customer to compensate for damages far beyond the settlement sent by the Claims department.we thank our customer for the patience and understanding . We hope to have the opportunity, in the future, to prove to our client that we provide better services than the unfortunately move he experienced!

Review: We worked with [redacted] from Preferred Relocation to schedule a long-distance move from Houston, TX to Smithfield, RI. After giving him a full inventory of our items, we signed and returned the contract to [redacted] on June 30, 2014. The contract stated that the pick-up window would be between July 5-7, 2014, and we were told by [redacted] that we would have a 48 hour notice before pick up. On Saturday, July 5th, we had not heard from the driver, so we called the 1-855 number and were transferred to[redacted]. He stated that he would check the schedule and get back to us that day with an update. Later that evening, we began calling back again. We received a text from[redacted] that he was in a meeting and to call back at 10 am on Sunday, July 6th. When we called on Sunday, [redacted] told us that they couldn't get a truck to us, despite us telling [redacted] that we HAD to be out of our house on the 7th. [redacted] told us that he was going to try to get something to us and that he would call us back. Later that afternoon, [redacted] told us that he would know if a truck was available by 10 pm that night. On Monday, July 7th, [redacted] told us that he would not have a truck to us and told us that we should get local movers to move our stuff into a storage unit and that he could guarantee a truck would pick it up from the storage unit on July 11th. [redacted] also informed us that the cost of the local movers and the storage unit would be reimbursed to us by taking the cost off our final move. We followed [redacted] advice. Then over the next 4 days, our phone calls and messages were ignored and blocked. We called over 50 times (can provide call log) and had to resort to calling from hotel rooms. We finally got through a customer service line and had [redacted] return a call. He again told us a truck would not be to our storage unit on July 11th. We cancelled our reservation with Preferred Relocation & requested a refund of our deposit and reimbursement of the local movers/storage. Our calls are again not being returnedDesired Settlement: [redacted] has stated that he has processed the refund of the deposit. It is still not showing in our bank account. In addition to the deposit ($620), we would also like the reimbursement for the local movers ($264.70) and the storage unit ($143.99) to be processed immediately. Due to having to wait for our refund, we are now forced to pay for a second month ($219.99) of storage before hiring another long-distance moving company. We would also like for Preferred Relocation to cover the cost of the second month of storage. Receipts have been provided to [redacted] via email. [redacted] has stated he has received the receipts.

Business

Response:

Ms. [redacted] has already been refunded her original deposit payment of $620. In addition, we have paid $280 via money order, as a courtesy to customer, to cover the expenses she incurred in the process of having local movers transfer her items to a storage unit located within a short distance of her home. Although the additional $280 payment made by our company covered the rental fee for storage unit until the 2nd week of August, customer elected not to have another one of our trucks pick up the items, and instead requested that we refund her deposit. At this point, we told customer that of course we would refund her deposit, and we would also request approval to extend further compensation to her, as a courtesy, because we really care about our customers, and we want to do the right thing... even if customer did not want to move with us. Our office agreed to refund a total of $900, and customer was in agreement. She was thankful that we did the right thing. Customers total payment to our company was $620. Our company has refunded Ms. [redacted] a total of $900.00, which is the amount she agreed to before making this complaint. Tracking # for $280 money order available, transaction # for credit card refund available, call logs and email logs are also available.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted]. While I am marking this complaint as resolved, I would like to inform you of the behavior of the company after I filed this complaint. The day after I filed the complaint, [redacted] called us and was extremely rude and threatening. He began blackmailing us by saying that he would not be able to refund any money unless we took down our Revdex.com complaint. He claimed he hadn't had any complaints filed on him, that we had put him in a bad situation by filling the complaint, and that we shouldn't have made the complaint. He began saying that he was in no way responsible for refunding the amount we spent on local movers and storage despite having already told us he would do it. We felt intimidated and were very upset by his actions.We understand that the company was not "legally" required to reimburse that amount. However, that amount was the originally agreed upon amount. He then began saying that he had never agreed to that and had only agreed to $300, yet would only be giving us $280. He would not explain why he was telling us he agreed to $300 but wasn't paying that amount. We feel that this company chose to refund less than they had agreed as a way to "punish" us for filing the Revdex.com complaint. We even asked [redacted] if we had said anything that was untrue in the complaint, and he was unable to deny any of it. I understand that by accepting this resolution, their Revdex.com rating will stay high. However, I do not feel that is a true reflection of their business practices.

Regards,

Review: The moving experience I had with Preferred Relocation (Hackensack, NJ) was, without question, the worst experience I have ever had with a service related organization in my lifetime. Preferred moved me from CT to OH in 2014 so when it was time for me to move back to CT in late 2015 I decided to call them to get a quote. The previous person I had worked with was no longer with Preferred so I was told I needed to work with Cal, the sales guy. Cal pulled up my original quote from 2014, I provided a list of additional belongings to be moved back to CT and Cal sent me a binding estimate. The estimate was competitive so I decided to go with Preferred. What a HUGE mistake!! Firstly, I could not get a solid date from Preferred as to when they would be in Ohio to pack my belongings. Even after receiving a firm commitment, the truck showed up a day late. As the movers began to pack my belongings into the truck I was told that the truck did not have enough space to hold all of my belongings. I was told that Cal had mis-calculated the amount of cubic feet needed to pack all of my belongings. The movers were actually going to leave my house in Ohio with belongings still in the house. I explained that my lease was up in 3 days and that all belongings needed to be moved into the garage at a minimum. They reluctantly moved my remaining belongings into the garage.

During this fiasco, I was informed by the dispatcher, [redacted], as well as by Cal that another truck would be in Ohio the next day to pick up the remainder of my belongings. This never happened. After waiting 3 days, I contacted [redacted] and was informed that it would be at least a week to 10 days before a second truck would be in Ohio to pick up the remainder of my belongings to bring them to CT. [redacted] displayed an attitude of arrogance and dismissiveness during every interaction I had with him. When I informed my leasing company in Ohio of the delay in picking up my belongings that were in the garage, they said they could not store my belongings any longer and that they would be discarded.

Due to Preferreds’ mis-calculation, lies, and outright lack of customer service skills I lost over $3,000.00 in personal belongings not including thousands of dollars in tropical fish that I transported in a bucket from OH to CT because the fish tank could not fit on the truck.

On top of all this I was charged an additional $1400.00 because of the calculation mistake made by Preferred. They refused to deliver my belongings to CT until they were paid in full! Simply criminal!!Desired Settlement: I desire a refund in the amount of $3,000. The original estimate I received was a BINDING estimate. The fact that the company made a calculation error in calculating the cubic footage of my belongings is not my fault.

Business

Response:

Dear **. [redacted]:We are truly sorry that you weren’t completely satisfied with your moving experience. As you know, it is crucial to disclose all items before the moving truck arrives. On the day of your move, we discovered significantly more items than what you had disclosed. We were able to load over 25% more than what you originally reported, but it was impossible to load all of the items we weren’t made aware of. Remember, space in a moving truck is allotted based on the inventory that a client provides during the estimation process. When such a large misrepresentation of inventory exists, it can cause space and logistical issues, as well as price adjustments. The additional costs that you incurred were a direct result of your overages, as well. It is important to note that the reason you hired us to move you the second time is because you were satisfied with our service the first time. For over a decade, we have satisfied thousands of customers every year. We pride ourselves in the number of repeat/referral clients that continue to trust us, and our reputation speaks for itself. We appreciate your feedback because we take every client comment very seriously. Sincerely, The Management Team Preferred Relocation

Review: On February 11, 2014, I contacted All State Van Lines Relocation via the internet with a request for a binding estimate quote. I received an immediate answer the next day with a deposit/binding estimate in which I paid $1,041.21. And I requested the movers from Preferred Relocation to meet my husband at [redacted] in Syracuse, NY for pickup and delivery to our residence in Henderson, NV.

I was assure that I would receive quality service from Mr. [redacted] and Mr. [redacted] so, I trusted Preferred Relocation with my belongings. We requested the first available delivery date which was March 24, 2014. But we received our first delivery on March 30, 2014. In which we were expecting the movers at 9-10 a.m. but they informed us that they just arrived in Las Vegas, NV at 9:45 am. They arrived at 12:48 pm to deliver our belongings but claimed that they were unaware that all of our belongings were not on the truck. But after the last items on the shuttle was unloaded then the driver tell us that our belongings were on another truck. We never authorized a split delivery nor were we notified that it would be split. On March 31, 2014 at 5:59 am, All State Van Lines was not notified either as per our discussion with Mr. [redacted] and customer service. We were told by Mr. [redacted] and Mr [redacted] that we would always have a contact person but after our payment was taken by Preferred Relocation no one was available to inform us of the whereabouts and when our belongings would arrive.

On the first delivery day of March 30, 2014, our belongings were unloaded and we noticed that several boxes, two Lazy Boy recliners, partial bed frames, large dresser mirror, desk legs, bookcase, coffee table and three storage bins was missing. And all the driver told us was,"I'm just the driver. Call the number on the paper." We called on numerous occasions but no one available as promised. We were so worried about whether we were going to receive the rest of our belongings. We had received partial items such as parts of a bed frame. Our second delivery arrived April 8, 2014 at 9:00 am via an 18 wheeler tractor trailer which is not allowed in the complex due to the limited amount of space. It was chaos because people were leaving to go to work and the school buses for the children had to get in and out.

The items that were damaged is a cherry wood finish desk with a $500 value, dresser worth $700, full size bed frame $550 value, bar stools $80 each and a storage bin $20 value. The pictures of the damaged items will be submitted to be reviewed. We are so frustrated because we took time off from (unpaid) work on two occasions because we believed that our belongings would arrive on March 30, 2014 but we had to take another day (April 8, 2014). No one was able to provide us with answers rather yet no one seemed to answer our calls. We paid for their service in good faith but we didn't receive the quality service as promised in good faith.Desired Settlement: Having in mind the total amount of damages for which the above stated moving company is liable as can be seen by the attached copies of document. I would like to have the sum of $1,000 to be returned to me. I trust you will agree, and I look forward to your assurance that it will not occur again. I would also appreciate an apology or other recognition of the error, directly from said company. I feel this is an entirely fair request.

Business

Response:

We pick-up the shipment from NY with destination Las Vegas, NV in 03 /20/14. Because the size of the shipment (cf) was bigger that the space reserved according to the estimate, few items were loaded in the second truck with destination NV. The first available delivery date indicated by the customer in the shipping documents was 3/27/2014.The date indicated as first available for delivery is first date of delivery window and not the promised delivery date. Standard delivery window is up to maximum of thirty business days beginning on the first date indicated as available for delivery.

We would like to advise the customer to file a claim for damages, please advise to call the claim department at ###-###-####.

Review: I spoke to sales rep [redacted] @###-###-####. we went over specific items that I was moving from new jersey to fort smith , arkansas , he quoted me a price of 1100.00 with a delivery of dec 30th. Furniture was being picked up dec 22. I authorized a 350.00 deposit on my [redacted] card. the remaining funds were to be paid half on pick up half on delivery . AFTER loading my furniture the movers told me it was going to be 500.00 more than original estimate . I called [redacted] and eventually settled on 250.00 over the original estimate. I called [redacted] dec 27th to get an update with him telling me he would get back to me . he never responded. In addition to myseld my father also called [redacted] being given the same response I will call you back within an hour. I recd a call from their dispatcher on dec 30th stating my delivery time fraame of jan 2nd thru the 4th. I called [redacted] on jan 3rd on a conference call with my father where he stated he again he stated he would call back we actually waited on hold while he called the dispatcher we were on hold for app 20 minutes . he came back on line telling me he did not want us to wait and he would call me back by 1:00pm that day either way even to tell me he found out nothing . my father in turn called the dispatcher who informed him the truck was broke down in florida and they waiting for a part I asked for the owner of comp or her boss of which she stated she did not know whom that person was, I was assured a phone call back which I still have not received. I have no furniture have had to stay in hotel since I do not even have a bedDesired Settlement: I expect them to reimburse my hotel stay and not to have to pay for the move as they have not lived uup to their contractural obligation

Business

Response:

SHIPMENT WAS DELIVERED ON 01/09/2015.WE APPRECIATE OUR CUSTOMER UNDERSTANDING AND PATIENCE IN REGARD TO THE DELAY ON THE DELIVERY.THE DELAY WAS CAUSED BY THE UNFORTUNATE BREAKDOWN OF OUR TRUCK!!WE AGREED ON COMPENSATION AND ADDITIONAL SERVICES PROVIDED AT NO COST !

Review: Last year, Preferred Relocation, Inc. moved our things across country. They broke and lost a number of items amounting to over $4,000 of damages. After fruitlessly trying to get compensation for these items, I had to let it go. On November 24th, however, I received a letter from them with an offer for $200 if I waived my right to make any further claims and keep "This agreement confidential." Coming right before The holidays, it is clear the company was hoping to take advantage of the season and that I would take the paltry settlement without any qualms about its being, essentially, hush money. This company appears very underhanded, indeed, with its practices. They are careless with their customers items, do not give the type of compensation they suggest they will during the sale, and hope to make the complaints go away by waiting until their former customers are likely to think, "better something than nothing." These are not the markings of a trustworthy business.Desired Settlement: I would be willing to settle for less than half of what they owe me. Their offer of 5 percent is unacceptable. They rejecting my claim of the lost items earlier, suggesting that I could not prove what had been in each box. No moving company requires you to itemize each item,however, and you should be able to trust a moving company to move things.

Business

Response:

IN AN EFFORT TO COMPENSATE THE CUSTOMER BEYOND THE ADVISE FROM OUR CLAIM DEPARTMENT OUR COMPANY MADE AN MONETARY OFFER IN GOOD FAITH.UNFORTUNATELY ,OUR OFFER WAS NOT ACCEPTED BY CUSTOMER .

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their good faith compensation was only 5 percent of the value of the goods they lost and/or damaged of those I contracted in good faith with them to move, and it comes with the condition that I forfeit my claim to the other 95 percent. Signing the document would suggest that I am satisfied with how they handled the loss and damage to my goods. When they are making so little effort to make it right, I can not in good conscience sign it. To do so would be giving other potential customers false confidence in this company.

Regards,

Overall, we are very satisfied with the service we received from Alex and the rest of the Preferred Relocation team.

Review: They initially represented themselves to me as Preferred Movers. That's a whole different company in the New England area, I later learned, which I suspect has a better reputation. So I thought they would be ok to go with. Worst nightmare!!! The day before moving day, they said they weren't coming. And that was AFTER I called them!! I had flown out specifically to oversee the move and had specifically mentioned during the sales call that it was crucial they be there the weekend of the move because I was buying plane tickets. They assured me up and down they would be there within a 2day window. Then I finally got them to come after 12 hours of screaming and crying because I had no alternatives. Of course there was an extra $300 hidden fee I had to pay to deliver because they had to walk a few steps to my apt., and then they negligently broke a $500 chair leg clean off and their insurance company offered me $18 for it.Desired Settlement: Stop using different company names in e-mails. Stop misleading customers and leaving them in a bind if you end up not being able to move them as promised. Be up front during sales call of hidden charges, ie if extra charge to move into apt building, say so up front during sales call instead of hiding it in the fine print. Replace my dining room chair or pay $500 replacement cost. Leg was so obviously and negligently broken off. Not an accident. Negligent handling.

Business

Response:

AN AGREEMENT WAS REACH WITH THE CUSTOMER TO SETTLE THE CLAIM.WE DO APOLOGIZE FOR THE INCONVENIENCES CREATED DURING THE MOVING PROCESS AND WE HOPE THAT IN THE FUTURE THE CUSTOMER WILL GIVE US THE CHANCE TO PROVE THAT WE ARE BETTER THAN THIS!

Review: company picked up my household belongings a day later than promised. I am still waiting for my belongings to be delivered to me. I was told between dec4-14 at the latest. now I'm being told another week or more with no explanation as to why and the company don't seem to care what its customers think. we paid a lot of money to have our stuff moved across a couple states and have been sleeping on the floor in an empty house. very un satisfied with their customer service and lack or even trying to get my stuff delivered in the time I was told.Desired Settlement: I would like my stuff as soon as possible and I would also like a discount for the inconvenience this has caused me and my family

Business

Response:

Dear [redacted], we apologize for the delays you've experienced with your delivery. We must establish that our office has, in fact, remained in communication with you as the events unfold... Unfortunately, we are sometimes faced with events that are outside of our control, and the best we can do in these circumstances is communicate with our client. We are sincerely sorry for any inconvenience you are experiencing, and we assure you that both our customer support & dispatch teams are working together to minimize the damage these delays cause for you and your family. Sincerely, the management team at Preferred Relocation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this apology did not fix anything.. I still did not get my stuff until December 26 when I was originally suppose to get it by Dec 14. My family had to sleep in the floor for over three weeks including one child and one baby and we had to spend our Christmas with no furniture or dishes to cook dinner with.. I can understand if they were a couple days late but this was rediculous.. I paid over 5,000 dollars and they were super late and a lit of my stuff was broken..

Regards,

Business

Response:

Dear [redacted], this is the first time we were notified of damages on your shipment, and we have already sent you a claim form. Please confirm in your email that it has been received. In this email, you will find detailed instructions on how to file a claim for any of the little damages you mentioned. We apologize for any inconvenience that these damages cause, but assure you that we have a claims process in place to assist you to find a resolution for this. Once again, we are very sorry for the delays you experienced as a result of forces outside of our control. If you have any questions or would like further assistance, please contact our dispatch office directly at [redacted] extension 2. Respectfully, management at Preferred Relocation

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not receive any claim form in my e mail from preferred relocation. Also you guys keep saying it was beyond your control but that's not the case.. you promise someone that their stuff will be here between Dec. 4-14 and don't get it here until Dec 26th?? Even if there was bad weather or something that shouldn't make my stuff almost two weeks late!! You guys need to care about your customers and try harder to get them their stuff when promised... Everytime I called to check on my stuff no one had any answers for me . I would like to claim my broken items and one missing item but that does not resolve the fact that I had to pay over 5 grand and my stuff took 25 days to get delivered after Christmas.. please e mail me the claims forms..

Regards,

Business

Response:

[redacted], Please check your email again for the claim form, we sent it twice. Your $5,000 move cost was based on the size of the shipment that we transported for you from California to Texas. If you have any questions, please contact us at any of the numbers that you have (also included in the claim email). Thank you, management at Preferred Relocation

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Description: Movers, Moving Services - Labor & Materials, Storage Units - Household & Commercial, Relocation Service, Used Household and Office Goods Moving (NAICS: 484210)

Address: 370 W Pleasantview Ave Ste 128, Hackensack, New Jersey, United States, 07601

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