MrRooter of Youngstown made an offer to resolve this complaint The details are as follows:Date that proposal was made: 7/6/Value of proposed resolution (USD): Description of proposed resolution: There has been no payment made towards the agreed upon completed contracted work; and the offer of $***[redacted] in good faith was refusedTherefore, MrRooter is moving forward with filing suit [redacted] ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear: I appreciate the response, but cannot agree to this offerThe information provided in MrRooters reply is not accurate in the following ways: - The job was definitely described as extensive work and would take a few days - The amount of pipe has already been evaluated with a camera to be less than feetAlso the hole is less than feet long making it physically impossible for the pipe to measure that lengthA Salem Police Officer was at my residence yesterday and agreed as well The signed paperwork was explained differently to me in personIt was very clear I had no idea what was going on or the worth of the jobThe fact that the serviceman tried pushing me into repairing the inside too at an additional $ [redacted] (which has been determined to be information) and that he had a credit company agree to pay the services at 11:30pm on the spot, it's clear I was being taken advantage of due to my lack of knowledgeThis is proof that MrRooter was intentionally overcharging me, as well as trying to get me to pay even more The offer of $ [redacted] to replace additional pipe that does not need replaced doesn't make practical sense to pursueThe issue here is the value of the work that was performed by MrRooterWhere MrRooter obtained this $ [redacted] figure is from [redacted] offer to perform the same job as MrRooterThey also stated that at that price they could have done my entire yard, which emphasizes even more that the job was not worth $*,*** I remain in the same position by offering $***, which is above the area average and my own cost analysis [redacted] informed me over the phone yesterday that the cost was higher to pay for MrRooter's advertisingI cannot agree with this, as I should be paying for the service and not their marketingMrRooter should be responsible for their own marketing costs I am fully prepared to pay MrRooter for their servicesI am not refusing to pay them in any wayI feel they should be paid for the worth of the job performedWith estimates from local experts on the matter, my offer is more than practicalI would like to resolve this issue immediately so MrRooter can be paid and both parties can get past this issue I have attached the physical quotes from both [redacted] and [redacted] ***Both are $ [redacted] or lessMy offer stands at a generous $*** Regards, [redacted] ***
A MrRooter technician did arrive at this job atapproximately 10:30Pm as shown on the attached report After the technician evaluated what workneeded to be completed; an invoice describing work to be completed as well asthe total cost was given to you The invoicewas signed, thus approving the work to be completed by MrRooter at the agreedupon cost The technician never statedit would take 2-days to complete the work.In regards to the amount of pipe installed; MrRooter wouldbe more than happy to come out and camera the line to validate feet of pipewas installed[redacted] (one of the owners of MrRooter) spoke to you andoffered $***[redacted] in good faith to pay your “other company” to repair the rest ofthe line This offer was refused.In conclusion, MrRooter has not received any payment towardsthe work which was completed At thistime MrRooter has instructed counsel to file suit to collect payment in fullfor services rendered
MrRooter has regraded the yard at this location as well as planted grass seed MrRooter has also returned a second time to replant the grass seed Please keep in mind MrRooter can not be responsible for properly watering the grass seed in order for it to grow properly In good faith Joe Kijowski will call to set up a time to return and evaluate Once Joe returns to this location we at MrRooter will consider this complaint closed.Best Regards,MrRooter Plumbing
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We received the check on Friday and will deposit it on Monday Until it clears, we consider this complaint to remain open.Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of my decision appear below As was already stated, the Appointment was made the prior dayThere were calls to your customer line before your agents callbackYour agent WAS ABSOLUTELY rude and argumentative from my perspectiveBy all means, provide the actual recordings of all calls ( The one on the previous day when the appointment was MADE and the three from the day you insist no appointment had been previously made for)In fact the business response is argumentative itself Regards, [redacted] ***
We at MrRooter have procedures in regards to appointment windows We also record and monitor our calls for training purposes We have reviewed the recorded calls and the customer service representative did not give a scheduled time due to them informing the customer they were next in line for a service technician The following call to the customer was approximately minutes later and it is our procedure to give the technician an ample amount of time to arrive at the customers home When our dispatcher informed the customer the technician was in route the customer was unhappy with the travel time allotted We at MrRooter didn't provide service for this customer and our customer service representatives were never argumentative If a copy of the recorded line is requested we would be more than happy to provide it Unless the recorded line is requested we at MrRooter fill this complaint is resolved and closedBest Regards, MrRooter Plumbing
Our Youngstown manager [redacted] , informed me that he went to this customer’s house this morning The customer and [redacted] have come to a mutual agreement There will beadditional work done by the end of the week Also, the customer agreed to close the complaint Please see the attached complaint which was submitted to the Younstown office I have addressed it though them as well.Please let me know if I need to do anything else to close this complaint.Thanks! ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We were promised a check for $*** Until we get that check, and it clears the bank, we consider this matter unresolved.Regards,*** ***
A MrRooter technician did arrive at this job atapproximately 10:30Pm as shown on the attached report. After the technician evaluated what workneeded to be completed; an invoice describing work to be completed as well asthe total cost was given to you. The invoicewas signed, thus
approving the work to be completed by MrRooter at the agreedupon cost. The technician never statedit would take 2-days to complete the work.In regards to the amount of pipe installed; MrRooter wouldbe more than happy to come out and camera the line to validate feet of pipewas installed.*** *** (one of the owners of MrRooter) spoke to you andoffered $***.** in good faith to pay your “other company” to repair the rest ofthe line This offer was refused.In conclusion, MrRooter has not received any payment towardsthe work which was completed. At thistime MrRooter has instructed counsel to file suit to collect payment in fullfor services rendered
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, the resolution of $*** does not make sense to pursueI have contacted the Ohio Attorney General regarding this issue of fraudulent overchargingThere is sufficient evidence that I was being taken advantage of in this caseMy offer stands to settle at $***, which is above the average cost for the job completed.
Again, I have not refused to pay MrRooter for their servicesI am simply requesting a practical and fair price
Regards,*** ***
MrRooter has regraded the yard at this location as well as planted grass seed MrRooter has also returned a second time to replant the grass seed Please keep in mind MrRooter can not be responsible for properly watering the grass seed in order for it to grow properly In
good faith Joe Kijowski will call to set up a time to return and evaluate Once Joe returns to this location we at MrRooter will consider this complaint closed.Best Regards,MrRooter Plumbing
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We received the check on Friday and will deposit it on Monday Until it clears, we consider this complaint to remain open.Regards,*** ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately, this is not how I was hoping to resolve this issueI am still more than willing to pay MrRooter for their services, but need a fair priceThe market value of the job performed is around $***MrRooter has overcharged by more than ***% of this average figure
These fraudulent charges are not fair to me, especially as a previous loyal customer of MrRooterMy offer to resolve at $*** still standsI feel this is more than generous
I feel very taken advantage of in this case, and I hope we can still resolve this issue
Regards,*** ***
MrRooter of Youngstown made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 8/21/Value of proposed resolution (USD): *** Description of proposed resolution: MrRooter Plumbing in good faith sent check # *** in the amount of $***.** out in the US mail on August 17thPlease close this complaint once the check is receivedOn behalf of all of us at MrRooter Plumbing we consider this complaint closedBest Regards, MrRooter Plumbing
We at MrRooter have addressed this situation with *** Also Mr*** *** would like to speak with you directly to help get this situation resolved His direct cell number is*** After a phone call resolution with *** *** we at MrRooter will consider this
complaint closed.Best Regards,MrRooter Plumbing
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below
As was already stated, the Appointment was made the prior dayThere were calls to your customer line before your agents callbackYour agent WAS ABSOLUTELY rude and argumentative from my perspectiveBy all means, provide the actual recordings of all calls ( The one on the previous day when the appointment was MADE and the three from the day you insist no appointment had been previously made for)In fact the business response is argumentative itself
Regards,
*** ***
Our technician*** *** has called to schedule a time to come out and repair the leg as well as bolt it to the floor free of charge After the work is complete; we at MrRooter consider this resolved
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear:
I appreciate the response, but cannot agree to this offerThe information provided in MrRooters reply is not accurate in the following ways:
- The job was definitely described as extensive work and would take a few days
- The amount of pipe has already been evaluated with a camera to be less than feetAlso the hole is less than feet long making it physically impossible for the pipe to measure that lengthA Salem Police Officer was at my residence yesterday and agreed as well.
The signed paperwork was explained differently to me in personIt was very clear I had no idea what was going on or the worth of the jobThe fact that the serviceman tried pushing me into repairing the inside too at an additional $*** (which has been determined to be information) and that he had a credit company agree to pay the services at 11:30pm on the spot, it's clear I was being taken advantage of due to my lack of knowledgeThis is proof that MrRooter was intentionally overcharging me, as well as trying to get me to pay even more.
The offer of $*** to replace additional pipe that does not need replaced doesn't make practical sense to pursueThe issue here is the value of the work that was performed by MrRooterWhere MrRooter obtained this $*** figure is from *** *** *** *** offer to perform the same job as MrRooterThey also stated that at that price they could have done my entire yard, which emphasizes even more that the job was not worth $*,***
I remain in the same position by offering $***, which is above the area average and my own cost analysis*** *** informed me over the phone yesterday that the cost was higher to pay for MrRooter's advertisingI cannot agree with this, as I should be paying for the service and not their marketingMrRooter should be responsible for their own marketing costs
I am fully prepared to pay MrRooter for their servicesI am not refusing to pay them in any wayI feel they should be paid for the worth of the job performedWith estimates from local experts on the matter, my offer is more than practicalI would like to resolve this issue immediately so MrRooter can be paid and both parties can get past this issue.
I have attached the physical quotes from both *** *** *** *** and *** *** *** ***Both are $*** or lessMy offer stands at a generous $***.
Regards,*** ***
MrRooter of Youngstown made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 7/6/Value of proposed resolution (USD): Description of proposed resolution: There has been no payment made towards the agreed upon completed contracted work; and the offer of $***.** in good faith was refusedTherefore, MrRooter is moving forward with filing suit *** ** *** ***
MrRooter of Youngstown made an offer to resolve this complaint The details are as follows:Date that proposal was made: 7/6/Value of proposed resolution (USD): Description of proposed resolution: There has been no payment made towards the agreed upon completed contracted work; and the offer of $***[redacted] in good faith was refusedTherefore, MrRooter is moving forward with filing suit [redacted] ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear: I appreciate the response, but cannot agree to this offerThe information provided in MrRooters reply is not accurate in the following ways: - The job was definitely described as extensive work and would take a few days - The amount of pipe has already been evaluated with a camera to be less than feetAlso the hole is less than feet long making it physically impossible for the pipe to measure that lengthA Salem Police Officer was at my residence yesterday and agreed as well The signed paperwork was explained differently to me in personIt was very clear I had no idea what was going on or the worth of the jobThe fact that the serviceman tried pushing me into repairing the inside too at an additional $ [redacted] (which has been determined to be information) and that he had a credit company agree to pay the services at 11:30pm on the spot, it's clear I was being taken advantage of due to my lack of knowledgeThis is proof that MrRooter was intentionally overcharging me, as well as trying to get me to pay even more The offer of $ [redacted] to replace additional pipe that does not need replaced doesn't make practical sense to pursueThe issue here is the value of the work that was performed by MrRooterWhere MrRooter obtained this $ [redacted] figure is from [redacted] offer to perform the same job as MrRooterThey also stated that at that price they could have done my entire yard, which emphasizes even more that the job was not worth $*,*** I remain in the same position by offering $***, which is above the area average and my own cost analysis [redacted] informed me over the phone yesterday that the cost was higher to pay for MrRooter's advertisingI cannot agree with this, as I should be paying for the service and not their marketingMrRooter should be responsible for their own marketing costs I am fully prepared to pay MrRooter for their servicesI am not refusing to pay them in any wayI feel they should be paid for the worth of the job performedWith estimates from local experts on the matter, my offer is more than practicalI would like to resolve this issue immediately so MrRooter can be paid and both parties can get past this issue I have attached the physical quotes from both [redacted] and [redacted] ***Both are $ [redacted] or lessMy offer stands at a generous $*** Regards, [redacted] ***
A MrRooter technician did arrive at this job atapproximately 10:30Pm as shown on the attached report After the technician evaluated what workneeded to be completed; an invoice describing work to be completed as well asthe total cost was given to you The invoicewas signed, thus approving the work to be completed by MrRooter at the agreedupon cost The technician never statedit would take 2-days to complete the work.In regards to the amount of pipe installed; MrRooter wouldbe more than happy to come out and camera the line to validate feet of pipewas installed[redacted] (one of the owners of MrRooter) spoke to you andoffered $***[redacted] in good faith to pay your “other company” to repair the rest ofthe line This offer was refused.In conclusion, MrRooter has not received any payment towardsthe work which was completed At thistime MrRooter has instructed counsel to file suit to collect payment in fullfor services rendered
MrRooter has regraded the yard at this location as well as planted grass seed MrRooter has also returned a second time to replant the grass seed Please keep in mind MrRooter can not be responsible for properly watering the grass seed in order for it to grow properly In good faith Joe Kijowski will call to set up a time to return and evaluate Once Joe returns to this location we at MrRooter will consider this complaint closed.Best Regards,MrRooter Plumbing
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We received the check on Friday and will deposit it on Monday Until it clears, we consider this complaint to remain open.Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of my decision appear below As was already stated, the Appointment was made the prior dayThere were calls to your customer line before your agents callbackYour agent WAS ABSOLUTELY rude and argumentative from my perspectiveBy all means, provide the actual recordings of all calls ( The one on the previous day when the appointment was MADE and the three from the day you insist no appointment had been previously made for)In fact the business response is argumentative itself Regards, [redacted] ***
We at MrRooter have procedures in regards to appointment windows We also record and monitor our calls for training purposes We have reviewed the recorded calls and the customer service representative did not give a scheduled time due to them informing the customer they were next in line for a service technician The following call to the customer was approximately minutes later and it is our procedure to give the technician an ample amount of time to arrive at the customers home When our dispatcher informed the customer the technician was in route the customer was unhappy with the travel time allotted We at MrRooter didn't provide service for this customer and our customer service representatives were never argumentative If a copy of the recorded line is requested we would be more than happy to provide it Unless the recorded line is requested we at MrRooter fill this complaint is resolved and closedBest Regards, MrRooter Plumbing
Our Youngstown manager [redacted] , informed me that he went to this customer’s house this morning The customer and [redacted] have come to a mutual agreement There will beadditional work done by the end of the week Also, the customer agreed to close the complaint Please see the attached complaint which was submitted to the Younstown office I have addressed it though them as well.Please let me know if I need to do anything else to close this complaint.Thanks! ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We were promised a check for $*** Until we get that check, and it clears the bank, we consider this matter unresolved.Regards,*** ***
A MrRooter technician did arrive at this job atapproximately 10:30Pm as shown on the attached report. After the technician evaluated what workneeded to be completed; an invoice describing work to be completed as well asthe total cost was given to you. The invoicewas signed, thus
approving the work to be completed by MrRooter at the agreedupon cost. The technician never statedit would take 2-days to complete the work.In regards to the amount of pipe installed; MrRooter wouldbe more than happy to come out and camera the line to validate feet of pipewas installed.*** *** (one of the owners of MrRooter) spoke to you andoffered $***.** in good faith to pay your “other company” to repair the rest ofthe line This offer was refused.In conclusion, MrRooter has not received any payment towardsthe work which was completed. At thistime MrRooter has instructed counsel to file suit to collect payment in fullfor services rendered
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, the resolution of $*** does not make sense to pursueI have contacted the Ohio Attorney General regarding this issue of fraudulent overchargingThere is sufficient evidence that I was being taken advantage of in this caseMy offer stands to settle at $***, which is above the average cost for the job completed.
Again, I have not refused to pay MrRooter for their servicesI am simply requesting a practical and fair price
Regards,*** ***
MrRooter has regraded the yard at this location as well as planted grass seed MrRooter has also returned a second time to replant the grass seed Please keep in mind MrRooter can not be responsible for properly watering the grass seed in order for it to grow properly In
good faith Joe Kijowski will call to set up a time to return and evaluate Once Joe returns to this location we at MrRooter will consider this complaint closed.Best Regards,MrRooter Plumbing
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We received the check on Friday and will deposit it on Monday Until it clears, we consider this complaint to remain open.Regards,*** ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately, this is not how I was hoping to resolve this issueI am still more than willing to pay MrRooter for their services, but need a fair priceThe market value of the job performed is around $***MrRooter has overcharged by more than ***% of this average figure
These fraudulent charges are not fair to me, especially as a previous loyal customer of MrRooterMy offer to resolve at $*** still standsI feel this is more than generous
I feel very taken advantage of in this case, and I hope we can still resolve this issue
Regards,*** ***
MrRooter of Youngstown made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 8/21/Value of proposed resolution (USD): *** Description of proposed resolution: MrRooter Plumbing in good faith sent check # *** in the amount of $***.** out in the US mail on August 17thPlease close this complaint once the check is receivedOn behalf of all of us at MrRooter Plumbing we consider this complaint closedBest Regards, MrRooter Plumbing
We at MrRooter have addressed this situation with *** Also Mr*** *** would like to speak with you directly to help get this situation resolved His direct cell number is*** After a phone call resolution with *** *** we at MrRooter will consider this
complaint closed.Best Regards,MrRooter Plumbing
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below
As was already stated, the Appointment was made the prior dayThere were calls to your customer line before your agents callbackYour agent WAS ABSOLUTELY rude and argumentative from my perspectiveBy all means, provide the actual recordings of all calls ( The one on the previous day when the appointment was MADE and the three from the day you insist no appointment had been previously made for)In fact the business response is argumentative itself
Regards,
*** ***
Our technician*** *** has called to schedule a time to come out and repair the leg as well as bolt it to the floor free of charge After the work is complete; we at MrRooter consider this resolved
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear:
I appreciate the response, but cannot agree to this offerThe information provided in MrRooters reply is not accurate in the following ways:
- The job was definitely described as extensive work and would take a few days
- The amount of pipe has already been evaluated with a camera to be less than feetAlso the hole is less than feet long making it physically impossible for the pipe to measure that lengthA Salem Police Officer was at my residence yesterday and agreed as well.
The signed paperwork was explained differently to me in personIt was very clear I had no idea what was going on or the worth of the jobThe fact that the serviceman tried pushing me into repairing the inside too at an additional $*** (which has been determined to be information) and that he had a credit company agree to pay the services at 11:30pm on the spot, it's clear I was being taken advantage of due to my lack of knowledgeThis is proof that MrRooter was intentionally overcharging me, as well as trying to get me to pay even more.
The offer of $*** to replace additional pipe that does not need replaced doesn't make practical sense to pursueThe issue here is the value of the work that was performed by MrRooterWhere MrRooter obtained this $*** figure is from *** *** *** *** offer to perform the same job as MrRooterThey also stated that at that price they could have done my entire yard, which emphasizes even more that the job was not worth $*,***
I remain in the same position by offering $***, which is above the area average and my own cost analysis*** *** informed me over the phone yesterday that the cost was higher to pay for MrRooter's advertisingI cannot agree with this, as I should be paying for the service and not their marketingMrRooter should be responsible for their own marketing costs
I am fully prepared to pay MrRooter for their servicesI am not refusing to pay them in any wayI feel they should be paid for the worth of the job performedWith estimates from local experts on the matter, my offer is more than practicalI would like to resolve this issue immediately so MrRooter can be paid and both parties can get past this issue.
I have attached the physical quotes from both *** *** *** *** and *** *** *** ***Both are $*** or lessMy offer stands at a generous $***.
Regards,*** ***
MrRooter of Youngstown made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 7/6/Value of proposed resolution (USD): Description of proposed resolution: There has been no payment made towards the agreed upon completed contracted work; and the offer of $***.** in good faith was refusedTherefore, MrRooter is moving forward with filing suit *** ** *** ***