MrRooter has not been paid for services provided Unfortunately, we have not been able to come to an agreement therefore, this will be handled completely though our attorney.Best Regards,MrRooter Plumbing
We at MrRooter have procedures in regards to appointment windows. We also record and monitor our calls for training purposes. We have reviewed the recorded calls and the customer service representative did not give a scheduled time due to them informing the customer they were next in
line for a service technician. The following call to the customer was approximately minutes later and it is our procedure to give the technician an ample amount of time to arrive at the customers home. When our dispatcher informed the customer the technician was in route the customer was unhappy with the travel time allotted. We at MrRooter didn't provide service for this customer and our customer service representatives were never argumentative. If a copy of the recorded line is requested we would be more than happy to provide it. Unless the recorded line is requested we at MrRooter fill this complaint is resolved and closed. Best Regards, MrRooter Plumbing
Our Youngstown manager*** ***, informed me that he went to this customer’s house this morning. The customer and *** have come to a mutual agreement. There will beadditional work done by the end of the week. Also, the customer agreed to close the complaint.
Please see the attached complaint which was submitted to the Younstown office I have addressed it though them as well.Please let me know if I need to do anything else to close this complaint.Thanks! ***
MrRooter has not been paid for services provided Unfortunately, we have not been able to come to an agreement therefore, this will be handled completely though our attorney.Best Regards,MrRooter Plumbing
We at MrRooter have procedures in regards to appointment windows. We also record and monitor our calls for training purposes. We have reviewed the recorded calls and the customer service representative did not give a scheduled time due to them informing the customer they were next in
line for a service technician. The following call to the customer was approximately minutes later and it is our procedure to give the technician an ample amount of time to arrive at the customers home. When our dispatcher informed the customer the technician was in route the customer was unhappy with the travel time allotted. We at MrRooter didn't provide service for this customer and our customer service representatives were never argumentative. If a copy of the recorded line is requested we would be more than happy to provide it. Unless the recorded line is requested we at MrRooter fill this complaint is resolved and closed. Best Regards, MrRooter Plumbing
Our Youngstown manager*** ***, informed me that he went to this customer’s house this morning. The customer and *** have come to a mutual agreement. There will beadditional work done by the end of the week. Also, the customer agreed to close the complaint.
Please see the attached complaint which was submitted to the Younstown office I have addressed it though them as well.Please let me know if I need to do anything else to close this complaint.Thanks! ***