Premera Blue Cross

Regarding: Case Number [redacted] Dear Service Representative: Thank you for your inquiry received in our office on July 27,You have forwarded a complaint for our review and responseHealth insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, we responded directly to the claimant regarding this matterPlease also note for future reference that our company responds to written inquiries within days of receiptWe respectfully request that this complaint be removed against LifeWise Health Plan of OregonIf you have any questions, please contact Customer Service at [redacted] Sincerely,

Regarding: Case Number [redacted] Dear Service Representative: Thank you for your inquiry received in our office on June 2, You have forwarded a complaint for ourreview and response Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, weresponded directly to the claimant regarding this matter Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against Life Wise Health Plan of WashingtonIf you haveany questions, please contact Customer Service at 1-800-592- Sincerely,Stephanie O***, Team LeadComplaints and Appeals Department

Regarding: Case Number [redacted] Dear Service Representative: Thank you for your inquiry received in our offi ce on November 12, You have forwarded a complaint forour review and response Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, weresponded directly to the claimant regarding this matter Please also note for future reference that our company responds to written inquiries within days of receipt.We respectful ly request that this complaint be removed against Premera Blue CrossIf you have any questions,please contact Customer Service at 1-800-722- Sincerely,Stephanie 0., Team LeadAppeals Department

Dear Service Representative: Thank you for your inquiry received in our office on December 29, ISYou have forwarded a complaint for ourreview and response Health insurance benefit plans are not subject to review or oversight by the Better Business Burea uAs such, weresponded directly to the claimant regarding this matter Please also note for future reference that our company responds to written inqu iries within days of receipt.We respectfully request that this complaint be removed against Premera Blue CrossIf you have any questions,please contact Customer Service at 1-800-722- Sincerely,Kimberly TKimberly T., Team LeadAppeals Department

Dear Service Representative:Thank you for your inquiry received in our office on January 4, You have forwarded a complaint for ourreview and response.Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, weresponded directly to the claimant regarding this matter.Please also note for future reference that our company responds to written inquiries within days ofreceipt.We respectfully request that this complaint be removed against Premera Blue CrossIf you have any questions,please contact Customer Service at 1-800-722-1471.Sincerely,Stephanie 0., Team LeadAppeals DepartmentSO/jp *Please view attached document

Regarding: Case Number [redacted] Dear Service Representative: This letter is in response to the above referenced Case Number that reflects on your website as being unanswered.Our records indicate that we generated a response letter to your office, dated June 17, 2015. We believe this is anoversight... that the complaint was unanswered. Attached is a copy of your original correspondence and also ourresponse letter dated June 17,2015. We respectfully request that your records be updated to reflect the complaint was not unanswered and for thecomplaint to be removed against Life Wise Assurance Company (Life Wise). If you have any questions, please contact our Customer Service Department at 1-800-971-1491.Sincerely, Stephanie O, Team LeadAppeals Department

Regarding: Case Number [redacted] Dear Service Representative: Thank you for your inquiry received in our office on August 7, You have forwarded a complaint for ourreview and response Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, weresponded directly to the claimant regarding this matter Please also note for future reference that our company responds to written inquiries within days of receipt.However, it appears due to an oversight that we did not provide your office with this written response at the timewe sent our response to Ms [redacted] We apologize for this oversight We respectfully request that this complaint be removed against Life Wise Health Plan of Oregon (Life Wise)Ifyou have any questions, please contact our Customer Service Department at 1-800-596- Sincerely,Stephanie O***, Team LeadAppeals Department

Dear Service Representative:Thank you for your inquiry received in our office on March 13, You have forwarded a complaint for ourreview and response.Health benefit plans are not subject to review or oversight by the Revdex.comAs such, we respondeddirectly to the claimant
regarding this matter.In accordance with applicable privacy laws, we are unable to provide a detailed response to the Revdex.com untilwe receive a valid Authorization for Appeals-Release of Healthcare Information and Records.The form can be found on our website at www.lifewiseor.com, select Member Services and then FormsAppealswill be your first option.Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against Life Wise Health Plan of OregonIf you have anyquestions, please contact our Customer Service Department at 1-800-596-3440.Sincerely,Appeals Department/jpLifeWise Health Plan of Oregon*Please view attached document

Dear Service Representative:Thank you for your inquiry received in our office on July 20, You have forwarded a complaint for ourreview and response.Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, weresponded directly to the claimant
regarding this matter.Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against Premera Blue CrossIf you have any questions,please contact Customer Service at *** ***Sincerely,
Stephanie 0., Team LeadAppeals Department

Revdex.comALASKA, OREGON, & WESTERN WASHINGTONPO BOX 1000DUPONT WA 98327-
Regarding: Case Number * ***
Dear Service Representative:
Thank you for your inquiry received in our office on October 9, You have forwarded a complaint for ourreview and response.Health
insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, weresponded directly to the claimant regarding this matter.Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against Premera Blue CrossIf you have any questions,please contact Customer Service at*** * **Sincerely,Stephanie 0 Team LeadAppeals Department

Complaint: ***I am rejecting this response because:I do not believe any business is outside of the review of the publicI would like to hear if the Revdex.com is in agreement
Secrecy is what is allowing insurance companies to treat people badly.Sincerely,*** ***

Dear Service Representative:Thank you for your inquiry received in our office on May 12, You have forwarded a complaint for ourreview and response.Health benefit plans are not subject to review or oversight by the Revdex.com without a healthcarerelease form signed by the memberWe
responded directly to the claimant regarding this matter.The form can be found on our website at www.premera.com, select Member Services and then FormsAppealswill be your first option.Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against Premera Blue Cross (Premera)If you have anyquestions, please contact customer service at 1-800-722-1471.Sincerely,Appeals Department/jpPremera Blue Cross*Please view attached document

Complaint: ***I am rejecting this response because they are denying my request from Dr D*** for an epidural injection.Sincerely,*** ***

Regarding: Case Number ***
Dear Service Representative:
Thank you for your inquiry received in our office on July 28, You have forwarded a complaint for ourreview and response
Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such,
weresponded directly to the claimant regarding this matter
Please also note for future reference that our company responds to written inquiries within days of receipt.However, it appears due to an oversight that we did not provide your office with this written response at the timewe sent our response to Mr***We apologize for this oversight
We respectfully request that this complaint be removed against Premera Blue CrossIf you have any questions,please contact Customer Service at 1-800-722-
Sincerely,Stephanie 0., Team LeadAppeals Department

Complaint: ***This "response" failed to address a single issue in my complaint.In addition Premera lied and stated they responded to me personally, but they have failed to respond to my complaint sent directly to themI sent Premera the exact message I sent the Revdex.com on the same day I sent this to the Revdex.com and they failed to respond.This is a legitimate complaint and for Premera to ask for this to be removed from Premeras Revdex.com page while failing to provide a response, failing to respond to me and then requesting that the Revdex.com not display the complaint further proves how corrupt and evil this company is for shutting off a persons health insurance with no warning at all.Its ridiculous that they request days to respond after shutting off my health insurance because they failed to charge my credit card on file that was set to "auto pay"So again, I request a response to my complaint and I would like a response in less than days.I want my health insurance turned on again

Regarding: Case Number ***
Dear Service Representative:
Thank you for your inquiry received in our office on May 4, You have forwarded a complaint for ourreview and response
Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such,
weresponded directly to the claimant regarding this matter
Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against Life Wise Health Plan of WashingtonIf you haveany questions, please contact Customer Service at 1-800-592-
Sincerely,Stephanie O***, Team LeadAppeals Department

Revdex.com:My complaint ID *** is resolvedThe business in question remains an absolute nightmare and getting the information I need took hours upon hours of waiting timeThey did virtually nothingStill, it's overSo you can mark it as such. Sincerely, *** ***

Dear Service Representative:Thank you for your inquiry received in our office on March 13, You have forwarded a complaint for ourreview and response.Health benefit plans are not subject to review or oversight by the Revdex.comAs such, we respondeddirectly to the claimant
regarding this matter.In accordance with applicable privacy laws, we are unable to provide a detailed response to the Revdex.com untilwe receive a valid Authorization for Appeals-Release of Healthcare Information and Records.The form can be found on our website at www.premera.com, select Member Services and then FormsAppealswill be your first option.Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against PremeraIf you have any questions, please contactour Customer Service Department at 1-800-722-71.Sincerely,Appeals Department/jpPremera Blue Cross*Please view attached document

Dear Service Representative:Thank you for your inquiry received in our office on January 28, You have forwarded a complaint for ourreview and response.Health insurance benefit plans are not subject to review or oversight by the Revdex.comAs such, weresponded directly to the
claimant regarding this matter.Please also note for future reference that our company responds to written inquiries within days of receipt.We respectfully request that this complaint be removed against Premera Blue Cross.If you have questionsregarding this response, please contact me at 425-918-or 800-592-6804, extension ***.Sincerely,Danica T.Appeals SpecialistComplaint and Appeals Department*Please view attached document

Hi,
Regarding Complaint No***
I have just received a letter from Lifewise of Washington informing me that my health plan has been cancelled as of October 31st I assume that no further funds are due to them, if I receive any bills do I need to reopen the complaint?
I
appreciate your help in the above matter, you have been very effective in getting this resolved
The letter I have just received is dated November It is postmarked November on their franking machine
It arrived in my PO Box today December 3, it was not there yesterday
Kind regards
*** ***