Premier Chevrolet Buick GMC

I am looking into this matter and will be in touch with you this morning I am sorry you are having trouble with our response and correction of your issue, I will fix that today Thank you Best, [redacted] Chief Operating Officer Premier Chevrolet Buick GMC University Town Centre Drive

Mr [redacted] was contacted and made an appointment to research his vehicle issues As of January 7, 2015, Mr [redacted] s vehicle is in the service department and is currently being serviced to address the outlined concerns Once the vehicle is complete and redelivered to the customer, the file herein will be updated

My name is J [redacted] , the new Customer Enthusiasm Manager here at Premier Chevrolet Buick GMCI have received this case once I stated working here on 8/1/, and had tried to contact the customer and was unable to reach them until 8/18/and informed the customer that we were sorry for the inconveniences we have caused themI offered to have them bring in the vehicle for a free oil change since they go through oil rather quickly, and have one of my senior technicians perform a further inspection (at no charge) since the vehicle has not been in the service department since the date of purchaseThe customer also has an extended warranty on the vehicle which would more likely than not cover the costs of repairs if neededThe customer declined the offer, and said that they would not further pursue the issue with the Revdex.comI once again expressed my apologies for any inconveniences that may have been caused and offered to help out with anything they may need in the future Sincerely, [redacted] Customer Enthusiasm Manager Premier Chevrolet Buick GMC University Town Centre Drive Morgantown, WV Office: | Ext Facsimile:

I am sorry to hear from the customer has chosen to buy a [redacted] We did install an engine the customer had shipped hereWe explained to them that we could not warranty a motor that was purchased from an outside vendorThe engine replacement has nothing to do with the transmissionThe engine and transmission bolt on totally separate of each otherWe were not in the transmission at all.If their mechanic found something wrong with the transmission that was a separate issue from what we repaired.If the customer would want to purchase another GM product the offer still stands

Hello, My name is [redacted] the Customer Enthusiasm Manager here at Premier ChevroletI was able to contact the customer today and verify that we have a scheduled appointment (9/16/14)We will perform the second repair of a stage problem at that timeWe will be replacing the harness for the fuel pump moduleWe had replaced the Fuel pump module on the previous repair 8/29/due to corrosion of the module and stated that the harness may need to be replaced at a later timeAs of right now we will perform the service at no further chargeIf there is anything else I may be able to assist with please let me know Sincerely, [redacted] Customer Enthusiasm Manager Premier Chevrolet Buick GMC [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I am not screwing around dealing with this matter anymore--either way I am still stuck with the evil rav--tried to email premier to see if they would do a good deal for their murcury millan awd but never heard a word yet--just bring this to a close cause there is nothing that can be done--im the one who was stupid enough and premier knew a sucker was coming in--wish they would have the rav to get me out of it and into that murcury millan awd at a good deal but they would have to go through my dad on that but (Revdex.com) bring this to a close cause my dad will not budge on the real prblem and I am tired of fighting--just tell premier I would wish though that the term of the loan which I was told was years and it ended up being years --if you have not sold that murcury millan awd see if you would get me out of the rav and into it but the credit decisions are through my dad --kinda wish you would make the books being equal meaning get me payoff on the rav 13,and the payment being or less no money down--but I am tired of fighting and my dad will not do nothing like that--if I was told the term of the loan was years I would have said no to that deal but I dont know what dad ended up signing--he is an older man and dont know if he knew the term was a year loan--i was told --but close the Revdex.com complaint but if premier can get me a better deal then the mess I am in now let me know if they can get through to dad but close this I am sick of fighting it

[redacted] brought his vehicle in on February 24, We proceeded to diagnosis the vehicleWe ordered the key on February 27, We received that on March 2, The other part [redacted] was also received on March 2, We discovered that it also need the steering column and had to order the steering column and moduleWe did not receive that until March 19, We had the vehicle done on March 20, Customer has picked up their vehicle.We will offe [redacted] future full fluid changes/ filter changes.We apologize for any inconvenience for the amount of time it took to complete the repairs but we have no control over the time it sometimes takes to receive parts

Customer was called 3 times by [redacted] explained that we could not get the vehicle right away. He did not purchase the vehicle here and we have to get our customers in first. We got his vehicle in yesterday and it needs a part. We ordered the part and put the customer in a loaner... vehicle. We should have part in today so we can get his vehicle fixed.

Mr*** was contacted and made an appointment to research his vehicle issues. As of January 7, 2015, Mr***s vehicle is in the service department and is currently being serviced to address the outlined concerns. Once the vehicle is complete and redelivered to the customer,
the file herein will be updated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The only way for the both of us to bring this to a conclusion I believe is for both parties to sit down and discuss the issuesIF there is a verifiable problem with the vehicle, we will gladly do what is need to correct the issuesWe would like to schedule a time where J** *** *** can come in and discuss this with myself and the C.O.Oso that we may bring this to a conclusion
Thank you for your time,
*** ***
Customer Enthusiasm Manager
Premier Chevrolet Buick GMC
[email protected]
304-292-

Customer has already picked up their vehicle on the 27th of March, The vehicle has been totalled and they have been offered $owner loyalty incentive to purchase a new vehicleThe customer is deciding what they are going to do

I am in receipt of the Revdex.com complaint filed by *** ***On August 24, *** *** brought his HHR with 206,miles on if to have it checkedHis complaint was that the vehicle was going into reduced powerWe inspected the vehicle and found a code for a defective YAW sensorWhile
checking the sensor which is located under the vehicle, the tech also found that the lower control arm bushings were worn as well as the strutsWe provided *** *** with a price for the parts as well as the labor and he said it was too much money and he leftSometime after, he called and said that he was still having the problemWe told him that we did not do any repairs and he said he took it to someone cheaper and had it doneI have spoken to *** *** 3-times myself as well as the service manager *** *** *** *** states that he had the parts replaced that we told him were bad and he wants us to reimburse him for those parts installed at another repair shopI attempted to explain to him that this was what we found but since he did not want it repaired here it could have been a connector or wire going to the YAW sensorWe would have discovered it had we repaired the concernI offered to have *** *** bring it back in and we would check it at no charge and he refusedI explained to him that most sensor have to be programmed to the vehicle and typically only a GM dealer can do that repairThe only thing that was going to make him happy was for us to refund the money he spent somewhere elseI told him that we would not do that but offered again to check his vehicle and I offered to program the sensor at no chargeI would still be happy to do that but will not refund money to him that he did not spend hereThanks you,

This is in response to the complaint filed by *** *** This is the very first visit to this facility by *** *** with a vehicle she did not purchase from us and she purchased used We are not a Cadillac dealership and we are limited on some repairs *** *** came in with a
rattling noise in the vehicle Her actual complaint as stated on the repair order was: CUSTOMER STATES VEHICLE HAS CLICKING NOISE AROUND 25-MPH and this was the only complaint The technician drove the vehicle to verify the noise and lifted it on the hoist He found a rusted blot laying on the twin exhaust pipes and when up pull out, it would roll to the back and rattle and when you applied the brakes, it would roll forward and rattle It did not appear that the bolt came from her vehicle but possible picked up on the highway while driving We charged her 1/hour labor to drive it twice, lift on rack and check it out This is not a warranty repair and she was charged to check it out The repair order states that the customer agrees to pay a diagnostic fee She called me very upset that she had to pay for checking it out She was under the belief that everything was covered under her warranty and could not understand that a "non defect" is not covered I could not make her understand so to try and satisfy her, I agreed to give her back her $plus tax which we processed a refund and sent her a check This should not be a complaint against our dealership because we did nothing wrong

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My wife and I loved our *** and were very happy with the car itself, despite the numerous mechanical issues we encounteredIf it were not for the poor service we received at Premier, we would be there to buy another *** or an *** without hesitation. I find it to be a problem that the business, having much time to respond to our issue, didn't offer a resolution until the day after they found out our vehicle was totaled and that they could possibly make a saleIn addition, the resolution requires that we buy a new vehicle from themTherefore, we have to make a purchase to receive any benefit.Also, upon picking up the vehicle on March 27th, the check engine light remained onOver the weekend the vehicle began to have further mechanical issues and was leaking fluidMy wife returned the vehicle on March 31st and told them about the check engine lightShe also described the problem it was having and told them that there was a fluid leakThey returned the vehicle later that afternoon and said that an oxygen sensor needed replacedMy wife, having no knowledge of mechanical issues, didn't realize that the oxygen sensor had nothing to do with the fluid leakShe brought the vehicle homeTwice along the way, it quit running but she was able to get homeWe called Wednesday, at which time the told us that they had not checked on the leak the previous day as they were asked to do, but had only put the vehicle on the computerThey told us we could drive an hour and a half one way to return it and have it looked atThe vehicle was not drivable that distance so we took it to a mechanic that is located seven miles from our homeHe put it on the computer and was given two transmission codes, in addition to the oxygen sensor codeUpon further inspection he found that a gasket had been left off the transmission cooling line when the motor was replacedThis caused all of the transmission fluid to leak outWhat was left was badly burntHe flushed the system, installed the gasket, and replaced the fluid and the vehicle was running well againHe advised that transmission trouble could be an issue because the car had been operated with essentially no transmission fluidThis resulted in an additional bill that we had to pay after just paying the Premier garage $3,to install the motor we providedWe called GM directly about the issue because we left numerous messages with Premier and no one would return our call.After the mechanical issues we had and especially the poor service we received, we will not purchase another GM vehicleWe are buying a *** *** to replace the vehicle
Regards,
Corey Dulaney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
The only thing I have to add is that the company said they fixed it once alreadySo if they actually do fix it this time, then it'll be satisfactory. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As a goodwill for the issue this customer had with his new truck, the following actions have been taken:1. Customers vehicle has been prepared and is operating correctly.2. General Motors agreed to pay (reimburse) the customer for his first monthly installment payment as a goodwill
gesture. The approval was provided to the dealership, Premier Chevrolet and the check for payment reimbursement has been processed and received by the csutomer.This solution completes the transaction

Mr. [redacted] was contacted and made an appointment to research his vehicle issues.  As of January 7, 2015, Mr. [redacted]s vehicle is in the service department and is currently being serviced to address the outlined concerns.  Once the vehicle is complete and redelivered to the customer, the...

file herein will be updated.