Premier Chevrolet of Buena Park

Hi [redacted] I wanted to update you on the complaint that I received from the [redacted] on behalf of Mr [redacted] Premier Chevrolet is going to provide him two(2) gift cards, a complimentary [redacted] and a vehicle service which includes an oil change and a car wash for the inconvenience of having to come back Regrettably, he did not remember the name(s) of the individuals who tended to him when he visited our dealership as that would have been quite importantHowever, more importantly, I feel as though Mr [redacted] and I have developed a positive outcome in this matter and look forward to resolving his concern this afternoon when he is due to meet with me Thank You, [redacted] *** [redacted]

Good Afternoon ***, I am writing to share with you the resolution of Mr [redacted] s complaint regarding the warranty issue that he had raisedI have made the determination that it is in everyone's interest to make good on Mr [redacted] s request and proceed and cancel the extended service agreement as he wished in the interest of customer satisfactionWe will be refunding him the entire amount and forwarding the check to his lender of record once the cancellation is completed within the next two weeksOnce the refund is completed within the next weeks, Mr [redacted] should be completely satisfied with the final resolutionThank You, [redacted] P [redacted] General ManagerPremier ChevroletBuena Park, CA90621O714-868-

Mr*** purchased a Dodge Ram truck that we could not secure all the necessary financing for him as required due to year, mileage and credit constraints on the particulars of the transactionWhen he came in to unwind the transaction, We offered him a couple of different scenarios in which We
were very confident that We could finance him-newer vehicle, less miles, etc, etc, He and his family chose a GMC Terrain Crossover and purchased it after a test driveShortly thereafter, He came in and complained about the vehicle not be able to tow his boatInstead of invoking the no-cooling off period provision and telling him that he was stuck with the vehicle, We agreed to accommodate himWe agreed to unwind the GMC Terrain and sell him the Toyota Tacoma all in the interest of customer satisfactionOur staff had gone above and beyond in every aspect of the transaction for Mr***We even agreed to additional cosmetic work on the Tacoma outside the scope of what is standard to keep his level of satisfaction above par
He came into our Service Department about days ago and wanted to see about some work to be done on his truck under the Extended Service Contract that He had purchasedUpon review of his concerns, Our Service Manager, *** Rivas, explained to Mr*** that some items may not be coveredAt that time, he requested to speak with me which I obligedIn speaking with Mr***, He became quite loud, bellicose and belligerent to say the leastI kindly asked him to tone down his demeanor and to not use expletives in the presence of other customers in the Service LoungeAt that time, He stated to me that he would like to "take me outside and kick my as' and continued in a very impolite and inexcusable behavior It was at that point that I decided that our Service and Used Car Managers should handle the matter thereonAfter treating them with disrespect and with verbal abuse, He was asked to leave the premisesWe no longer wish to provide our services to him
In summary, Mr*** is not owed a "Due Bill' for any work promised under the purchase agreementHe is outside of the FTC-Buyers Guide and has an Extended Service Contract that He should familiarize himself with as to the protection and coverage it provides.
Thank You,
*** P***
General Manager
Premier Chevrolet of Buena Park
***

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I will look into this matter today and reply back to Revdex.com and get in touch with our customer and resolve this issueThe Rwo Finance Managers in our store have been with us prior to the purchase dateI would also appreciate knowing who he spoke to. Thank You,*** P ***GMPremier
Chevrolet

***, Mr*** came in to Premier Chevrolet after speaking with him on the phone, got his vehicle concerns addressed and repaired as a goodwill gesture and partially refunded him for part of the previous work done on his vehicle all in the interest of customer satisfaction even though none of his demands were warrantedHe is a happy customer who will be returning to us in the fall to purchase a Camaro per my conversation with him. *** P ***General ManagerPremier ChevroletAuto Center DriveBuena Park, Ca., 9062171-***

Hi ***
I wanted to update you on the complaint that I received from the *** on behalf of Mr*** Premier Chevrolet is going to provide him two(2) gift cards, a complimentary *** *** and a vehicle service which includes an oil change and a car wash for the inconvenience of having to come back
Regrettably, he did not remember the name(s) of the individuals who tended to him when he visited our dealership as that would have been quite importantHowever, more importantly, I feel as though Mr*** and I have developed a positive outcome in this matter and look forward to resolving his concern this afternoon when he is due to meet with me
Thank You,
*** ** ***
***
*** ***
Auto Center Dr
Buena Park, Ca.,
***

Mr. [redacted] has an option to keep the Extended Service Contract that he purchased or cancel it at his choosing. Along with that, Mr. [redacted] has the ability to take the vehicle to a dealership of his choice. The Extended Service Contract he purchased is nationally recognized and honored in thousands of facilities. We at Premier Chevrolet do not wish to provide him with any of our services for his behavior to our employees whatsoever. It is the policy of this dealership to refuse service to anyone who threatens an employee of Premier Chevrolet and must stand by this decision to refuse any further attempt to serve Mr. [redacted].
 
[redacted] P. [redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I called and talked to the General manager at the number provided He was very certious and reassured me that this will be handled right away He needed to talk to-his Service Manager who would be in at 9;30  and either He or [redacted] would be calling Me back shortly within an hour and 1/2. 3 hour went by so I figured I'll give them until 1 pm still no call so I get In the car and took the chance drive it to them remembering the night before how it wouldn't get moving out of an intersection nearly having a collision  .. I pulled into traffic have to accelerate the car slipped out of gear when I get there [redacted] the Service Manager comes out and ask No burning smell I tell him No I started it and let it run it seemed to have stopped I also tell him that there's more wrong with My car than when I first brought it in He say's well I cant't get to it till Monday You'll have to bring it back I say but it's not safe to drive and I need a car He say I don't have any so I go inside and they try to sale me a car that didn't work out and I drive home sputtering all the way. nothing was accomplished We had to change our plans were suppose to be in San Diego this week end ,Saturday We missed a call from them. I have an appointment to take it back in at 9 am on Monday hope it Makes it I really don't like the idea of them making it any worse than it already is But we will see what happens.
Regards,
[redacted]

Good Afternoon [redacted], I am writing to share with you the resolution of Mr. [redacted]s complaint regarding the warranty issue that he had raised. I have made the determination that it is in everyone's interest to make good on Mr. [redacted]s request and proceed and cancel the extended service agreement as he wished in the interest of customer satisfaction. We will be refunding him the entire amount and forwarding the check to his lender of record once the cancellation is completed within the next two weeks. Once the refund is completed within the next 2 weeks, Mr. [redacted] should be completely satisfied with the final resolution. Thank You, [redacted] P [redacted]General ManagerPremier ChevroletBuena Park, CA. 90621O. 714-868-4044

I will contact Mr. [redacted] today after I look into this matter further and resolve his concerns. I, assure the [redacted] that no sales presentation was required in order for him to have received the gift card and to view the prizeboard as clearly stated in our marketing materials. I will update the [redacted] once my review of the matter has taken place.
 
Thank You,
 
[redacted]
[redacted]
Premier Chevrolet

Hi [redacted]
 
I wanted to update you on the complaint that I received from the [redacted] on behalf of Mr. [redacted].  Premier Chevrolet is going to provide him two(2) gift cards, a complimentary [redacted] and a vehicle service which includes an oil change and a car wash for the inconvenience of...

having to come back.
 
Regrettably, he did not remember the name(s) of the individuals who tended to him when he visited our dealership as that would have been quite important. However, more importantly, I feel as though Mr. [redacted] and I have developed a positive outcome in this matter and look forward to resolving his concern this afternoon when he is due to meet with me.
 
Thank You,
 
[redacted] [redacted]

Please have Mr. [redacted] contact me directly on my cell phone number of [redacted] in order to arrange for him to bring his vehicle in to our dealership to address his concerns. I will personally get involved with our Service Manager and do everything possible to resolve his concerns.
 
Thank...

You,
[redacted],

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[After talking to the warranty company I was informed that there is not a $120 diagnostic fee per issue. They also emailed me a list of what is covered under the warranty and 95% of the issues are covered. I was told that I would only have to pay one $100 deductible for the multiple issues. As of Thursday May 28th the warranty company has not received any claims for my truck or car. As for the two other vehicles that I purchased I still stand by what I stated, I have documentation from the lenders that states that the dealership refused the lender offers for the Dodge, and the dealership knew that the Terrain would not tow my boat so they canceled that contract without issue to avoid lemon law. With the way that I was treated when I attempted to discuss the warranty with [redacted] and [redacted] I did get upset but I did not get loud or use profanity as they state, that is a fabrication of the truth that they are trying to use to make me look bad. I still request that the dealership send the vehicles to Toyota for inspection and repairs at the dealerships expense and for the dealership to monetarily compensate me for the mental, emotional and physical abuse I have received from them.]
Regards,
[redacted]

Review: RAV4 = Rubbing and clanking noise in front, dealer claims non-existent.

Dodge Ram = They attempted to add KARR alarm without my agreement. After signing contract they said could not be financed. Had to return and they said the Terrain would tow my boat.

Terrain = Promised a tow kit, never received. Problem with inclines. Found out will not tow my boat. Canceled contract for Tacoma.

Tacoma = On test drive I addressed body jumping, front end felt funny when turning left, front passenger tire rubbed when turned to left, overhead display was in-op, center console latch broke, cup holder broke, driver visor broke, bed cover does not close properly and back sliding window seal not properly installed. it has even had a issue of jumping forward when I am stopped at a light or release the brake and the front brakes have been starting to jump when braking. Took 2 months to get cup holder and visor fixed, they refused to fix other issues. Asked [redacted] if the $2500 Premier warranty would cover the other issues he told me it would. Took truck in on 5/18/2015 and Jay in-processed it and had me sign document saying there is no charge. [redacted] called me a couple hours later and told me that it would cost me $120 per issue to look at it and then if under warranty then $100 per. Returned to dealership and confronted [redacted], [redacted] and [redacted] about the warranty and why I had to pay for diagnostic if it is same issues I had before I purchased and they refused to give me a due bill on. [redacted] told me to take my truck, leave and don't come back. [redacted] told me to give him a few hours and he will call me. Never received a call. I am paying on a vehicle that I cannot drive and is unsafe. [redacted] even tried to say that since I drove the truck 5k+ miles that I am the one that caused all of the problems. My wife does not drive I was forced to leave it parked in the street and ride my wife's bike to pick it up cause they told me it is my problem to get it home, which was painful with my disability.Desired Settlement: I would like to have Premier send my truck to Toyota and have the issues fixed at no cost to me and to have the $2500 warranty cancelled. And for my pain and suffering I do expect monetary compensation. I was actually in the emergency room Thursday night for my blood pressure elevating to dangerous levels due to the stress and pain that occurred on Monday, not to mention since I bought the RAV4.

Business

Response:

Mr. [redacted] purchased a Dodge Ram truck that we could not secure all the necessary financing for him as required due to year, mileage and credit constraints on the particulars of the transaction. When he came in to unwind the transaction, We offered him a couple of different scenarios in which We were very confident that We could finance him-newer vehicle, less miles, etc, etc,. He and his family chose a GMC Terrain Crossover and purchased it after a test drive. Shortly thereafter, He came in and complained about the vehicle not be able to tow his boat. Instead of invoking the no-cooling off period provision and telling him that he was stuck with the vehicle, We agreed to accommodate him. We agreed to unwind the GMC Terrain and sell him the Toyota Tacoma all in the interest of customer satisfaction. Our staff had gone above and beyond in every aspect of the transaction for Mr. [redacted]. We even agreed to additional cosmetic work on the Tacoma outside the scope of what is standard to keep his level of satisfaction above par.

He came into our Service Department about 10 days ago and wanted to see about some work to be done on his truck under the Extended Service Contract that He had purchased. Upon review of his concerns, Our Service Manager, [redacted] Rivas, explained to Mr. [redacted] that some items may not be covered. At that time, he requested to speak with me which I obliged. In speaking with Mr. [redacted], He became quite loud, bellicose and belligerent to say the least. I kindly asked him to tone down his demeanor and to not use expletives in the presence of other customers in the Service Lounge. At that time, He stated to me that he would like to "take me outside and kick my as' and continued in a very impolite and inexcusable behavior. It was at that point that I decided that our Service and Used Car Managers should handle the matter thereon. After treating them with disrespect and with verbal abuse, He was asked to leave the premises. We no longer wish to provide our services to him.

In summary, Mr. [redacted] is not owed a "Due Bill' for any work promised under the purchase agreement. He is outside of the FTC-Buyers Guide and has an Extended Service Contract that He should familiarize himself with as to the protection and coverage it provides.

Thank You,

[redacted] P. [redacted]

General Manager

Premier Chevrolet of Buena Park

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[After talking to the warranty company I was informed that there is not a $120 diagnostic fee per issue. They also emailed me a list of what is covered under the warranty and 95% of the issues are covered. I was told that I would only have to pay one $100 deductible for the multiple issues. As of Thursday May 28th the warranty company has not received any claims for my truck or car. As for the two other vehicles that I purchased I still stand by what I stated, I have documentation from the lenders that states that the dealership refused the lender offers for the Dodge, and the dealership knew that the Terrain would not tow my boat so they canceled that contract without issue to avoid lemon law. With the way that I was treated when I attempted to discuss the warranty with [redacted] and [redacted] I did get upset but I did not get loud or use profanity as they state, that is a fabrication of the truth that they are trying to use to make me look bad. I still request that the dealership send the vehicles to Toyota for inspection and repairs at the dealerships expense and for the dealership to monetarily compensate me for the mental, emotional and physical abuse I have received from them.]

Regards,

Business

Response:

Mr. [redacted] has an option to keep the Extended Service Contract that he purchased or cancel it at his choosing. Along with that, Mr. [redacted] has the ability to take the vehicle to a dealership of his choice. The Extended Service Contract he purchased is nationally recognized and honored in thousands of facilities. We at Premier Chevrolet do not wish to provide him with any of our services for his behavior to our employees whatsoever. It is the policy of this dealership to refuse service to anyone who threatens an employee of Premier Chevrolet and must stand by this decision to refuse any further attempt to serve Mr. [redacted].

[redacted] P. [redacted]

General Manager

Review: I bought a new Chevy Volt car from them. I was told by the sales person that this particular car was dealer traded from Las Vegas/NV, it already had around 300 miles on it that I accepted.Since this car is an Electric/gas car, it should qualify for a California rebate & carpool lane stickers.When I applied for CA rebate, it was brought to my attention by that this particular doesn't have a Low Emission Package. All Volts that are sold in California by Chevy/ General Motors are equipped with Low Emission Package and thus qualify for CA rebates & Carpool access. As this particular vehicle was manufactured Nevada and they don't have Low emission package.My complaint is that if this information was disclosed to me, I would have refused to buy it in first place.I'm in California & I wanted to buy a vehicle that was clean energy and also wanted to avail benefits associated with in California. I have been sold a vehicle by them which is less of an car compared to other Volts that are sold in California. Because it doesn't have Low Emission package, I'm not able to qualify for California Rebate, get less gas mileage/ charge mileage.The dealer is refusing to exchange for another car that is manufactured for California and qualifies for CA rebates & benefits.Desired Settlement: I need another Volt that has Low emission package that every Californian resident is supposed to buy and qualifies for local rebates.

Business

Response:

Mr. [redacted] leased a 2014 Chevy Volt from our dealership on 12/8/2014. He contacted us to inform us that he was not eligible to receive the California Renewable Resources Rebate of $1500.00 due to the fact that the vehicle was not equipped with the "Low Emission Package". Keep in mind that this vehicle is legal to sell under Federal and State requirements as it is equipped with the YF5-California Emissions system. Premier Chevrolet had acquired this vehicle from a Chevy dealership located in Las Vegas, Nevada. Again, it is important to clarify that this vehicle meets ALL emission standards set forth by the State of California as it pertains to every aspect of a qualified and legal sales transaction. Mr. [redacted] is a highly educated and very savy consumer who did his due dilligence in leasing this vehicle. He understood exactly what he was leasing and had no problem grinding us on the price of the vehicle and specifically wanting this particular Volt when in fact we had numerous others in stock that he could have chosen.

At no time did we, in this case, nor in any other purchase or lease of a Volt did we explicitly or implicitly convey to Mr. [redacted] that he was eligible for the $1500. California rebate. He did not bring up the topic to any of our staff either. Mr. [redacted] filed a complaint with General Motors. He spoke to a Volt Expert at GM with whom I also spoke with. In our last conversation, Mr. [redacted] stated that we should have informed him that this vehicle was ineligible for the state rebate to which I replied to him that we were under no obligation to do so. Furthermore, he stated that his friend's Volt was providing a higher mileage readout upon a full charge at 42 MPGe where as his vehicle's readout was approximately 37-39 MPGe. He did not seem to accept the fact that the differing readouts were largely due to ambient conditions where a vehicle is charged.

Premier Chevrolet is under no obligation to accomodate Mr. [redacted]'s request to return the vehicle. The vehicle he acquired is fit for his purposes as well as his intended merchantable quality. On behalf of Premier Chevrolet of Buena Park, I hope I have provided the Revdex.com with a reply sufficient to close this matter. Should you require any further information, please do not hesitate to contact me.

Thank You,

[redacted] P. [redacted], General Manager

Business

Response:

Mr. [redacted] is quite mistaken or prefers to twist the true facts of this transaction. In the second paragraph, he states the following: "I went for this particular vehicle especially because it was 'advertised' for less than $32k. Though I did not get that price as they made one and the other excuse for not selling at that price to me". Mr. [redacted] paid $30,525.00 as his negotiated price as it is written on his contract! Mr. [redacted] does not realize that Volts equipped with and without the Low Emission Package are sellable in California provided they are equipped with YF5-California Emissions systems. We offer various models, equipment and colors of Volts for sale and lease and he happened to have chosen this particular Volt. We had numerous vehicles in stock that he could have chosen from. Additionally, from conversations with Mr. [redacted], he states that he has received the HOV stickers for his Volt. He somehow blames the selling dealership for his ineligibility for the California Rebate of $1500.00 and believes that We are responsible for it and has gone to great lengths to tarnish our reputation. This is most unfortunate. We consider this matter unresolveable based on his unreasonable demand of returning the vehicle and having us replace it with another vehicle simply because he assumed he was eligible for the state rebate of $1500.00

[redacted] P. [redacted]

Premier Chevrolet

Review: I received a mailer from this dealership promising an "immediate" (exact word in the flyer) repair to the recalled ignition system in my 2010 Chevy Cobalt. Upon calling them about this offer, and turning down numerous attempts by them to sell me a new car, I was directed to the service department.

The individual there said that he could order the part, and do the repair in "6-8 weeks". When I asked why he couldn't do it "immediately", as the advertisement promised, he shrugged. Upon further questioning, he admitted that they lied in the ad.Desired Settlement: I would like this company to discontinue false advertising and apologize to affected customers.

Business

Response:

After speaking with our Service Director[redacted], Service Advisor, I have left a voicemail message for [redacted] to call me directly to get his vehicle into the dealership at his earliest convenience. Premier Chevrolet will provide him with a rental/courtesy vehicle without cost to him whatsoever and repair the vehicle as required by the recall campaign. I can be reached at [redacted] at his convenience and look forward to addressing his concerns.

Thank You,

Premier Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received an advertisement from Premier Chevrolet.

Premier Chevrolet stated in the advertisement:

We have mailed the winner of this New! [redacted] in your area for this event.

Simply come to premier Chevrolet during event dates (10/24/14 – 11/3/2014) and check your winning number located in the address block against the prizeboard posted in the dealership.

Plus we will give you a [redacted] for stopping by.

NO GAMES TO PLAY

No Gimmicks

Simply stop by & receive a $10 [redacted] Gift Card

I shopped by Premier Chevrolet on Saturday Nov 1, around 1:45 PM. A sales person told me I was REQUIRED to fill out a form providing them with personal information, including name, address, e-mail, phone, information about by current car, type, year, how much I owe, etc. On the form were questions on what car I am interested in, etc.

I told them I did not want to provide any personal information. I just came in for the [redacted] gift card and too see if I won the [redacted].

The sales person told me it was Company Policy and I had to provide the information.

I said no. The sales person took me to his manager, who told me

Goodbye then, leave.

I did not receive the gift card or nor was I allowed to check to see if I was a winner of the [redacted]. (or $25,000 which I was interested in)

I could be the winner. Well ok 1:50,000 chance.

NO where in the advertisement did it state I was required to provide them with personal information and sit down with a sales person to have them sell me a car.

I did not appreciate their sales tactics, their rudeness, and their so called sweepstakes to lure people in to obtain personal information and attempt to sell them a car.

Thank YouDesired Settlement: The [redacted] and and to see if I won the [redacted] or $25,000.

And Betterbusiness rating reduced.

Business

Response:

Hi [redacted]

I wanted to update you on the complaint that I received from the [redacted] on behalf of Mr. [redacted]. Premier Chevrolet is going to provide him two(2) gift cards, a complimentary [redacted] and a vehicle service which includes an oil change and a car wash for the inconvenience of having to come back.

Regrettably, he did not remember the name(s) of the individuals who tended to him when he visited our dealership as that would have been quite important. However, more importantly, I feel as though Mr. [redacted] and I have developed a positive outcome in this matter and look forward to resolving his concern this afternoon when he is due to meet with me.

Thank You,

Business

Response:

Hi [redacted]

I wanted to update you on the complaint that I received from the [redacted] on behalf of Mr. [redacted]. Premier Chevrolet is going to provide him two(2) gift cards, a complimentary [redacted] and a vehicle service which includes an oil change and a car wash for the inconvenience of having to come back.

Regrettably, he did not remember the name(s) of the individuals who tended to him when he visited our dealership as that would have been quite important. However, more importantly, I feel as though Mr. [redacted] and I have developed a positive outcome in this matter and look forward to resolving his concern this afternoon when he is due to meet with me.

Thank You,

6195 Auto Center Dr.

Buena Park, Ca., 90621

Business

Response:

I will contact Mr. [redacted] today after I look into this matter further and resolve his concerns. I, assure the [redacted] that no sales presentation was required in order for him to have received the gift card and to view the prizeboard as clearly stated in our marketing materials. I will update the [redacted] once my review of the matter has taken place.

Review: I purchased a used 2012 Honda Odyssey that was supposed to come with a 5 year 100,000 warranty. When I received the warranty card it was only for 2 years or 60,000 miles. I complained to the finance manager, and he revised the warranty and I signed a new contract for it. They never sent the paperwork to the warranty company so I still have the 2 year 60,000 mile warranty.Desired Settlement: I would like a refund for $2795.00 for the warranty I never received.

Business

Response:

I will look into this matter today and reply back to Revdex.com and get in touch with our customer and resolve this issue. The Rwo Finance Managers in our store have been with us prior to the purchase date. I would also appreciate knowing who he spoke to.

Review: On Jan 12 My Wife and I took our 2008 Saturn Vue in for repair the Check engine lite was on the motor was running ruff missing and hesitating 2 day's later they call and say the fuel level sensor and gas cop need replaced which at the time I declined they also said that the fuel injectors were clogged the cost to replace them is $1500 or they can clean them for $150 I ask if that would solve the problem with the engine malfunction, He assured Me it will solve the problem it was suppose to be finished on the 14th on the 16th I payed $314 and drove away with it running worse than when it got there We took it back they say the tank needs to be dropped $390 and the secondary fuel sensor replaced $118 I ask the guy ([redacted]) is this going to fix the problem He said YES and to confirm I said guaranteed to more missing or hesitation he said no more missing or problems on Jan 22 the cost ended up being $703 as We drove away it did run a little better but the miss was still there. also the shifter was sloppy and the emergency brake cable was loose. irritated We took it back I tell [redacted] whats going on He say lets take it for a drive . We didn't get an 1/8 of a mile and the check engine light came on He said turn around so far total Charges $1,017.66. Feb 2, [redacted] calls say's the timing chain needs replaced the Heads need to be rebuilt and sent out to be machined w/ a possible bent valve cost $3,896.00 I am pretty mad at this point I ask is it all together and running He said yes and I hung up. Went down there to speak to the Manager ([redacted])I tell all that's happened also that I don't appreciate being lied to By his associate .having knowledge Myself being a Mechanic for several years but disabled if the timing belt/chain slipped even 1 tooth it would run bad all the time if at all we left the car pending fix the shifter/brake cable 1 week pass no call My wife goes down, cant find car or paper work 17th pick up car no charge not repaired get home smell electrical wires burning I disconnected batteryDesired Settlement: We took our Vehicle to be repaired paid over $1017.66 with a guarantee to be fixed. now its worse off, not even drive able We want our vehicle repaired and the work done professionally if they have to send it to another dealership. guess work has already payed for their guarantee to fix whatever problem there is and also whatever problems they have caused such as the loose shifter and loose emergancy brake cable and the cause of the electrical wire burning smell

Business

Response:

Please have Mr. [redacted] contact me directly on my cell phone number of [redacted] in order to arrange for him to bring his vehicle in to our dealership to address his concerns. I will personally get involved with our Service Manager and do everything possible to resolve his concerns.

Thank You,

[redacted],

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I called and talked to the General manager at the number provided He was very certious and reassured me that this will be handled right away He needed to talk to-his Service Manager who would be in at 9;30 and either He or [redacted] would be calling Me back shortly within an hour and 1/2. 3 hour went by so I figured I'll give them until 1 pm still no call so I get In the car and took the chance drive it to them remembering the night before how it wouldn't get moving out of an intersection nearly having a collision .. I pulled into traffic have to accelerate the car slipped out of gear when I get there [redacted] the Service Manager comes out and ask No burning smell I tell him No I started it and let it run it seemed to have stopped I also tell him that there's more wrong with My car than when I first brought it in He say's well I cant't get to it till Monday You'll have to bring it back I say but it's not safe to drive and I need a car He say I don't have any so I go inside and they try to sale me a car that didn't work out and I drive home sputtering all the way. nothing was accomplished We had to change our plans were suppose to be in San Diego this week end ,Saturday We missed a call from them. I have an appointment to take it back in at 9 am on Monday hope it Makes it I really don't like the idea of them making it any worse than it already is But we will see what happens.

Regards,

Business

Response:

[redacted], Mr. [redacted] came in to Premier Chevrolet after speaking with him on the phone, got his vehicle concerns addressed and repaired as a goodwill gesture and partially refunded him for part of the previous work done on his vehicle all in the interest of customer satisfaction even though none of his demands were warranted. He is a happy customer who will be returning to us in the fall to purchase a 2015 Camaro per my conversation with him. [redacted] P [redacted]General ManagerPremier Chevrolet6195 Auto Center DriveBuena Park, Ca., 9062171-[redacted]