Premier Chevrolet of Buena Park

Review: On Jan 12 My Wife and I took our 2008 Saturn Vue in for repair the Check engine lite was on the motor was running ruff missing and hesitating 2 day's later they call and say the fuel level sensor and gas cop need replaced which at the time I declined they also said that the fuel injectors were clogged the cost to replace them is $1500 or they can clean them for $150 I ask if that would solve the problem with the engine malfunction, He assured Me it will solve the problem it was suppose to be finished on the 14th on the 16th I payed $314 and drove away with it running worse than when it got there We took it back they say the tank needs to be dropped $390 and the secondary fuel sensor replaced $118 I ask the guy ([redacted]) is this going to fix the problem He said YES and to confirm I said guaranteed to more missing or hesitation he said no more missing or problems on Jan 22 the cost ended up being $703 as We drove away it did run a little better but the miss was still there. also the shifter was sloppy and the emergency brake cable was loose. irritated We took it back I tell [redacted] whats going on He say lets take it for a drive . We didn't get an 1/8 of a mile and the check engine light came on He said turn around so far total Charges $1,017.66. Feb 2, [redacted] calls say's the timing chain needs replaced the Heads need to be rebuilt and sent out to be machined w/ a possible bent valve cost $3,896.00 I am pretty mad at this point I ask is it all together and running He said yes and I hung up. Went down there to speak to the Manager ([redacted])I tell all that's happened also that I don't appreciate being lied to By his associate .having knowledge Myself being a Mechanic for several years but disabled if the timing belt/chain slipped even 1 tooth it would run bad all the time if at all we left the car pending fix the shifter/brake cable 1 week pass no call My wife goes down, cant find car or paper work 17th pick up car no charge not repaired get home smell electrical wires burning I disconnected batteryDesired Settlement: We took our Vehicle to be repaired paid over $1017.66 with a guarantee to be fixed. now its worse off, not even drive able We want our vehicle repaired and the work done professionally if they have to send it to another dealership. guess work has already payed for their guarantee to fix whatever problem there is and also whatever problems they have caused such as the loose shifter and loose emergancy brake cable and the cause of the electrical wire burning smell

Business

Response:

Please have Mr. [redacted] contact me directly on my cell phone number of [redacted] in order to arrange for him to bring his vehicle in to our dealership to address his concerns. I will personally get involved with our Service Manager and do everything possible to resolve his concerns.

Thank You,

[redacted],

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I called and talked to the General manager at the number provided He was very certious and reassured me that this will be handled right away He needed to talk to-his Service Manager who would be in at 9;30 and either He or [redacted] would be calling Me back shortly within an hour and 1/2. 3 hour went by so I figured I'll give them until 1 pm still no call so I get In the car and took the chance drive it to them remembering the night before how it wouldn't get moving out of an intersection nearly having a collision .. I pulled into traffic have to accelerate the car slipped out of gear when I get there [redacted] the Service Manager comes out and ask No burning smell I tell him No I started it and let it run it seemed to have stopped I also tell him that there's more wrong with My car than when I first brought it in He say's well I cant't get to it till Monday You'll have to bring it back I say but it's not safe to drive and I need a car He say I don't have any so I go inside and they try to sale me a car that didn't work out and I drive home sputtering all the way. nothing was accomplished We had to change our plans were suppose to be in San Diego this week end ,Saturday We missed a call from them. I have an appointment to take it back in at 9 am on Monday hope it Makes it I really don't like the idea of them making it any worse than it already is But we will see what happens.

Regards,

Business

Response:

[redacted], Mr. [redacted] came in to Premier Chevrolet after speaking with him on the phone, got his vehicle concerns addressed and repaired as a goodwill gesture and partially refunded him for part of the previous work done on his vehicle all in the interest of customer satisfaction even though none of his demands were warranted. He is a happy customer who will be returning to us in the fall to purchase a 2015 Camaro per my conversation with him. [redacted] P [redacted]General ManagerPremier Chevrolet6195 Auto Center DriveBuena Park, Ca., 9062171-[redacted]

Made an appointment for my older Chevrolet vehicle. Their Service Manager turned me away, saying it would take at least a week for their technician to get to it. In other words, they only accept the easy jobs. Apparently they forgot how to work on their older vehicles, and/or refuse to take responsibility for the flaws they were built with. If I were able to charge $130 PER HOUR, I'd be willing to work on antique vehicles.