Premier Chrysler Dodge Jeep Ram

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: yes after a few olweeks of trying to reach someone finally talk to someone affiliated with thier other dealership I finally got some progress and recieved my refund back but not because they try to put it on my debit card that was close if thats the case they could of reach me by phone or mail its because I finally talk to a respectable nice guy at toyota of neworlean that affilated with premier he heard me out and apologize for premier dodge and Chrysler mistake but yes they gave me a chWell you know something as serious as that doesn't happened overnighteck on march 10th 2016. And yes this matter is resolved.  Thanks 
I have reviewed the response made by the business in reference to complaint ID 11183431, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted], I have spoken with the GM at Premier CDJR and the consumer has been refunded his requested downpayment. Should you need any additional information please contact me at your convenience. Tracey F[redacted] Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11314815, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 In regards to my response.. John O[redacted] never spoke with me or contacted me.. Malcolm F[redacted] the finance manager contacted me about another contract.. I did say that I would be open to coming in.. I never went because of my work schedule and because I was also waiting to see  how long it would take them to respond and what their response would be.. Moreover; the situation is not resolved because I would like to know where my $1500 went and what did they use the $900 for if I didn't have lien-holder. By right I shouldn't have had to give them any money without having a Lien-holder and my $1500 that I paid to them on Oct. 7, 2015 never went to toward anything on my car ... It's only money they gained off of me .. I don't have a problem with resolving the situation. At the end of the day this is not my fault that this happened.. I would like 2,400 dollars back and if they get me accepted with a finance company I don't mind going through with the contract.. However; the car is definitely not worth 19,000 dollars anymore so I would like that price to be reduced as well.. Then we  can begin to move forward

April,
The consumer's complaints have been addressed and her contract has been funded. The GM, [redacted], has confirmed the customer is satisfied. Please let me know if you should need any additional information.
Sincerely,
[redacted], Premier Automotive Management

April,
The dealership Title Clerk has a correct Bill of Sale for [redacted]. Her Supervisor, [redacted], has confirmed a message has been left for [redacted] as recently as yesterday. Premier apologizes for any inconvenience or miscommunication. Should [redacted] need any additional...

assistance he may contact the title clerk's supervisor directly at [redacted]
Sincerely,
[redacted], Premier Automotive Management

[redacted]The customer vehicle history shows it was in the shop in October, in November and the Service Manager confirmed it came in the month of December as well. He has reached out to the customer via email and phone to address her concerns since receipt of this notice. As of this morning I do not...

believe he has heard back fromt he consumer. Please have her contact Luis W[redacted], Service Manager, at the dealership or at his email [redacted]Any repairs needed that were from the original UVI or previous repairs are guaranteed and will not be charged to the consumer. Sincerely,Tracey F[redacted], Premier Automotive Management

Review: I purchased a vehicle from the auto dealer listed above on the 29th of June. During the closing and signing of the contract I advised the Finance Manager I didn't want to purchase any warranty contracts NO Gap insurance and nothing at cost outside of auto. I reiterated to get assurance that no services were added. After scribbling on a piece of paper I was advised there would be none. My experience with this dealership has already been poor but I was still quite surprised to get a welcome letter in the mail thanking me for my new purchase of the extended warranty program. I went to the dealer spoke with the GM and was advised he would take care of it. Here we are 2weeks later and no response. I explained to the GM that I don't want and will not pay a month of interest on a product I made perfectly clear I did not want. I expressed interest in having the whole deal ReWorked without the insurance. Still nothing......Desired Settlement: I want a full cash refund of the cost of the warranty product or I want the deal refinanced as I explained to the GM not paying a month of interest on the warranty because I didn't agree to it and didn't want it.

Business

Response:

The GM, [redacted], spoke to Ms. [redacted] and advised her he would assist her but before anything was changed she had to make her down payment check good that came back NSF. Ms. [redacted] has made payments toward the nsf check and has agreed to pay the balance. Once that is addressed, Mr. [redacted] will assist her with any additional concerns. Ms. [redacted] was advised of this by Mr [redacted] as well.

Sincerely,

Review: I had purchased a Mitsubishi Raider truck from the salesman Blair on Saturday April 9, 2016. The internet price for this vehicle is $6991. When I questions the finance guy Author why is the sales price on the sales receipt $7792 when it should be $6991, Author repeatedly told me that Westlake Financial services charged me an $810 for their application fee because I was financing from them. I asked him why is it included into the sales price of the vehicle because it shouldn't. Author kept reassuring me that Westlake application fee is included into the sales. I left dodge feeling uneasy about the transaction. I live an hour and a half away so by the time I went home to look at the sale receipt again, I notice that I was charged an additional $ 395 for anti theft etching which was listed as optional but they had printed (N/A). I called the dealership multiple times that Saturday night but could not get through to Author. So I called Blair with my concerns and he stated he doesn't know anything and that I was in the office with Author for a while. I asked him if Dodge was open Sunday. He stated it was closed. Monday morning April 11, 2016. I had call Westlake Financial Services inquiring about the 810 application fee that Author told me that they had charged me and Mrs. Clark ,employee number [redacted], from Westlake Financials stated that they do not charge an application fee to the borrower "Me" all they charge is the interest on what I will borrow or finance from them. After hearing this, I then called Dodge to speak with Author from Finance and asked him to explain my sales receipt again. I then told him that I spoke with Westlake Financial , and they do not charge me the application fee that was included into my sales receipt. I also told him about the anti theft etching fee they charged me. He then asked me why I called Westlake. He also told me that the internet price was priced low that they couldn't sell it to me for that price. To Be Continue..Then Auther asked me to come in

and he will give me a refund. I got off of work and me and my boyfriend drove

straight to Slidell dodge dealership. We made it just before 6 o clock. The

secretary walked me and my boyfriend to Auther 's office where Auther and the

sales manager was waiting for me. I came in expecting to get a refund like Auther

told me he will do on the phone. I asked for it and he smirked or laughed and

said his sales manager is here and isn't going to give me a refund. This is

when my temper got bad because he made me drive 2 vehicle here paid twice the

gas and knew we lived an hour and a half away. We went over the sales price

and the added anti theft etching fee in an arguable way. For the sales price

,Auther nevered showed me any evidence that the additional 810 dollar fee was

from Westlake Financial. The sales manager pull out a printed Westlake paper

showing a Lenders fee of 879.99 . They tack that fee onto the sale of the

car. I repeated asked to call Westlake to verify but they refuse. I even took

the paper and the sale manager jacked it out of my hand stating I can't have

it. I then asked for a copy and he said no I can't have a copy because it's

confidential. If it's my fee and my information, and I have to pay for it why

can I not have a copy. Now Author starting lying saying that he showed me

this paper before. Well he didn't because before we met Monday he repeatedly

stated that it was a Westlake application fee that cost $810 now it's totally

different now it's a lenders fee of 879.99 that his sales manager pointed

out.Auther then start to refer this fee as a lenders fee. He totally changed

his words. This fee is A fee that I'm not allowed to have record of. Seems

not right. He kept saying Patricia I showed you this paper but he never did. The

sales manager then stated that I was in a binding contract that I can't do

anything about. They did make another contract to take the anti theft etching

fee off, he told me that if I didn't agree to either contract then he will

change his mind about giving me a refund on the anti etching fee. I argued

that that fee is there fault. They clearly type next to it n/a . If it's not

applicable to me then why am I being charged? The sales manager kept telling

me that he will change his mind about the etching fee of $ 395 refund. I was

pressured from them. I hurried and avoid talking to them any longer. I signed

the new contract and he made me write I agree to the new sale price. I had to

get out of there . Theses guys are professional liars. They train to be like

that. When I see top management being unethical, then I know that's the

reason why the others are also unethical. Desired Settlement: I want the internet sales price as advertised. If not then I want a refund.

Business

Response:

[redacted]We have offered a full refund and to take back the vehicle and unwind the sale. We have not heard back from the customer. We last spoke to her this past Tuesday. Please have her contact the General Manager, John O[redacted], to move forward with the refund and cancellation.Sincerely,Tracey F[redacted], Premier Automotive Management

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11388679, and like Tracy F[redacted] wrote, I called John O[redacted] to get a refund but instead he kept saying that Author called me last week on Monday April 18, 2016 and spoke with me in regards to the refund. This is a lie from Author or John because the last time I had spoke with both of them was on April 11, 2016. You see they both are lying because on Tracy response to the Revdex.com she typed that they tried to contact me on Tuesday April 19, 2016, but now John is saying that Author spoke with me on april 18th. Lies after Lies. I called Tracy multiple times and left multiple messages on her voice mail. I called right after I tried to speak with John O[redacted] yesterday April 26, 2016 around 5 and I am waiting on the response. The only person I spoke with after my compliant to the Revdex.com was Blaire. Blaire called my job phone on Thursday April 21, 2016 and tried to speak with me. I told him that I wanted to communicate through the Revdex.com or email repeatedly because they keep lying on the phone. Just to prove they lie again now they are saying Author [redacted] spoke with me on April 18, 2016. Lie Lies Lies.

We bought a used car from Premier Chrysler this week and we are very disappointed in how we were treated after the sale. Less than two hours after driving the car off the lot, we discovered that the windshield wipers did not work. We called the salesman and he told us that he would talk to his manager... The next day, we discovered the defroster did not work either. The salesman said there is nothing they can do. We left two voicemails for the general manager and of course no response. I realize that used cars are sold "as is" with no warranty, but to sell someone a car with wipers that don't work... that's just wrong. While we were taking a test drive, the salesman assured us that they put their cars through a multi point inspection and couldn't even sell the car if something was wrong with it, according to Louisiana law... So I didn't see the need in checking every single button, switch, and gadget in the entire car... Now I regret not checking to ensure the wipers work, (the defroster as well) but you would think after dropping down $9,000 (incl TTL) for a car, that it had working wipers and defroster enabling the driver to see through the windshield when it rains... What happened to customer service, but I guess if they don't have to disclose the problems with the car and you don't realize it until after you drive off the lot, then "they gotcha". All they are worried about is getting the money and moving cars off there lot... period. I would be very cautious of buying a car from any of the premier dealerships if this is how they do business. Looking over the paperwork, we saw a paper that says no warranty, in need of repairs... before we signed that, we asked what does that mean... they told us it just means no warranty, as is... Now I'm thinking that was there way of tricking us to sign the paper... knowing that the wipers and defroster didn't work... How unscrupulous is that?

Update: Less than a week after buying the equinox, we paid $860 to have the wipers fixed, defroster fixed, and the belt tensioner replaced...

Review: I contacted the dealer about a car advertised on cars.com, I spoke with a man called [redacted] I inquired about the car. I asked the sales person if everything on the car worked and was good. he told me everything worked and it ran good, I asked if I could put a deposit on it he said he would call me back, but he never did. I was also contacted through the internet from a sales person named [redacted] I told him I already talked to someone about the car and I wanted to put a deposit and pick it up the next day, so he took a deposit over the phone. I arrived the next day to see the car had a lot of problems including broken windshield, two power windows did not work, the windshield wiper motor did not work and they said it needed a battery. I wanted to back out and they said I could not have my money back. I also expressed a cooling concern with this vehicle the sales person [redacted] said I would make it home okay that it was fine. I bought the car and when I left only made it 3-4 miles down the road. I had to have it towed home 150 miles and it turned out they sold me a car with a bad head or blown head gasket. I understand I bought as is but they misrepresented themselves and the car from the get go I was locked in to a sale because of information relayed to me by this man named [redacted], I traveled a long way to pick it up and was given a deffective vehicle. I dont believe they even gave me the proper paperwork all I got was a reciept for the cash I gave them they would not even give me a receipt for my charge card, they also could not prove to me how much milage it had on it because the odometer did not work.Desired Settlement: it is going to cost me 500-700 to fix this motor. I did expect some things to be wrong with this car as it is 12 years old but they lied to me about many things and left me stuck in a bad position. left me stuck 3 miles down the road 5 minutes after I left there premises.

Business

Response:

Revdex.com,

The consumer purchased the pre-owned vehicle As-Is as agreed to and acknowledged by his signature. The purchase of a vehicle as is leaves the consumer 100% responsible for all repairs and conditionof the vehicle upon purchase. Should you need any additional information, please contact me at your convenience.

Sincerely,

[redacted], CRM

Review: Sunday, June 16th I inquired about a 06 beetle online. Monday, I was contacted my a sales person named [redacted] Monday evening and I set up a appointment to test drive on Tuesday at noon. I told [redacted] that if we liked it we would pay in full with check, no financing. He then answered questions about the car's condition. Tuesday morning I had a customer service rep call to make sure that I had set up an appointment and that I was coming. Two hours later I had another sales person call to make sure that I had been contacted about the car and was still coming to my appointment at noon. I then drove an hour and 20 minutes (82 miles one way) to view the car with my wife just to be told that it left Monday on an auction truck. I would have been ok if the car had been sold but it wasn't. After the car left for auction I had 2 sales reps and one customer service agent call to make sure that I would come look at the car that they no longer had. I did tell the manager on Tuesday that I was very upset about what had happened. Today I checked their online inventory. A week after the fact, they still have the beetle listed in their inventory.Desired Settlement: I want my gas money back that I wasted because 3 employees called me over 2 days to view a car they didn't have, and that they didn't sell. To sell it would have been exceptional but I was lied to and lost money over something that they could have controlled. 1 hour 20 min, 82 miles one way in a truck with 13.5 mpg. 2 hours 40 min, 164 miles. I want my gas money back. Calculated, the trip cost $39 in fuel. I want $39 because I was told to come look a something they did not have by 3 employees.

Business

Response:

Revdex.com,

Premier CDJ certainly apologizes for any dissatisfaction Mr and Mrs [redacted] experienced. In looking in to the concerns, it appears they had a new sales manager who came in and adjusted inventory and did not post a new inventory list to the salespeople or appointment personnel for them to know what inventory had changed with availability. There was no intention to inconvenience the consumer. Premier has customers who come from substantial miles away and we aim to provide great service to everyone.

We hope the [redacted] accept our sincere apology for any unsatisfactory experience they feel they incurred.

Sincerely,

Review: I purchased gap insurance from this dealership and was entitled to a refund. After waiting 2 months for the refund I decided to call and check on the status of the refund and was told that the claim wasn't submitted by the dealership. I called the dealership back to see if they had any info on the refund and was treated rudely by Author W[redacted] The Finance manager. In stead of trying to help me he took upon himself to hang up the phone in my face.Desired Settlement: I just want my refund

Business

Response:

April

Premier CDJR apologizes for any delays or inconvenience experienced by Mr. [redacted]. I have spoken with the General Manager, John O[redacted], who has confirmed the refund has been processed and sent accordingly. Should you need any additional information please contact me at your convenience.

Sincerely,

Tracey F[redacted]

Premier Automotive Management

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10986833, and find that this resolution is satisfactory to me.

Review: April 2, 2014 my daughter and I financed a vehicle with $2,000 cash down payment. The sales person told us our loan had been approved by Chrysler Capital Bank, However after leaving the dealership we begin receiving denial letter's in the mail consistently from different lenders stating our auto loan had not been approved due to various reasons. I contacted the dealership about the letters and was told it did'nt mean anything. On April 14, 2014 someone totaled our vehicle while I was driving, we had full coverage insurance, however Geico can't pay the lender because we found out Premier Chrysler Dodge did not find a lender for the vehicle they lied to us on April 2, 2014. They took my $2,000, forged documents stating we were approved for a loan with Chrysler Capital Bank, and now they're saying we owe them an additional $1,000 with the $11,000 Geico insurance is giving them, and my finance documents states they sold us the vehicle for $10, 306. I feel like we were first time car buyer's that were scammed by this dealership.Desired Settlement: I would like my 2,000 down payment returned, to purchase another vehicle.

Business

Response:

Revdex.com,

This customer was spot delivered and the dealership was waiting for lienholder to fund the purchase. The customer carried insurance upon being delivered as required. Ms. [redacted] wrecked the vehicle shortly after taking deliver and her insurance company is paying the dealership for the vehicle as a result. The dealership does not owe the consumer any refund of money.

Should you need any additional information please contact me at your convenience.

Sincerely,

[redacted], CRM

Review: On January 13, 2014 I purchased a 2008 Land Rover LR2 off of Premier Chrysler Jeep Dodge lot. Out of the 36 days of owning this vehicle I have only driven the car 7 days. My car has been on Chrysler lot since I purchased it technology. After making the purchase on the 13th of January I waited three days to receive my car because they were having issues with the fan on the car. Once I came in to pick my car up I was told that a sensor was order for the car and they were waiting on the part to arrive. I did not complain because that was a minor issue. Two days after driving my vehicle I notice my sun roof did not want to open. I stopped by the dealership explaining what the problem was and the manager [redacted] explain to me that the dealership will order the part and fix that issue when they fix the sensor. Four days after that I'm driving on the interstate with my 2 month old son and the car started leaking fluids. I drove my car back to the dealership because I purchase a two year extended warranty and the dealership guarantee they would fix my car. Its been almost three weeks since the dealership received my car no one has started working on it . I went up the managers chain and request the General Manager Mr. [redacted] take car this issue. On today I spoke with Mr. [redacted] and he stated that my vehicle was at Land Rover at the time I spoke with him being work on as we spoke. I took the time to call Land Rover to see if my car was actually their. I found out that Mr. [redacted] had lied to me. My car never made it to Land Rover. I also found out that Land Rover did accept the warranty on my car. After my fiance spoke with Mr. [redacted] we found that the warranty did not apply to my car and did not have anyone to fix my car. So at this present time I am paying for a car warranty that does not apply to my car, and a car note on a car I can not drive. At this time the dealership is not offering anymore answer about my car. I need help and their is no one else to turn too.Desired Settlement: I would like Premier Chrysler Jeep Dodge to repair my vehicle, and remove the warranty charges because I'm not receiving these services.I will also like the dealership to pay for my first car note, because I am paying for a vehicle that I'm not driving. I would also like an apology from the General Manager Mr. [redacted] for being rude, insensitive, and lying to me. In the meantime I will continue my search for the owner of the company.I will like to explain to him how unorganized his co. is

Business

Response:

Revdex.com,

The GM, [redacted], has been in contact with the consumer and is performing repairs on her vehicle. The dealership provided a loaner car in the meantime and the repairs should be complete by the end of the week.

Should you need any additional information please contact me.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9933236, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

In response to my complaint, Chrysler still has not returned my vehicle to me. Another month has passed and my car note is due and I still have no vehicle to drive. This is very inconvenient as I have a new born and would prefer my vehicle instead of the loan car. I purchased a 2008 Land Rover LR2 on 1/13/2014 and have only driven it a week since that time. I feel my vehicle is not being fixed in a timely manner as promised by the dealership. I am starting to believe I have a fraudulent warranty on my vehicle.

Business

Response:

Revdex.com,

Premier stands in its previous response and is commited to providing repairs and returning vehicle to customer as quickly as possible.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9933236, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

On 3/7/2014 a representative from Chrysler called for me to pick my car up. After waiting almost 45 mins. to receive my car, I drove off of Chrysler car lot and notice my sunroof still didn't close all the way. I return my car to the lot and the manager stated that they will have to order another piece for the sunroof. On last night 03/07/2014 I notice my car started to jerk. After the car reach 30 miles it gives a hard jerk. On today 03/08/2014 I notice a strong odor coming from the hood of my car. The car is literally Jerking while I'm driving. Apparently no one check my car out before they returned it to me. At this time Chrysler is showing me they do not care about the safety of me and my child. I no longer want to speak with anyone from that car lot. I will like the owner or someone over Mr. [redacted] to contact. At this time I DO NOT want this vehicle. I am not going to pay for a car that I can not drive. I again I believe I was sold a fraudulent warranty on this car, and they have someone that does not know what they are doing working on my car to save them money. I am under a lot of stress because of this. I can not believe that a certified dealership would do this to me. Purchasing a car from Chrysler is one of the worst mistake I have made in my life. My car is parked at my house because I can not take any chances driving it to Chrysler with my 4 month old son in it. I hope some one contact me ASAP about this matter.

Review: I bought new 2014 Jeep Grand Cherokee from This dealership. Without noticing me and not showing on financing papers the finance manager [redacted] put extended warranty which cost extra $2000 on my brand new car which already comes with factory warranty and plus Premier Jeep give lifetime power train warranty! When I found out they put extended warranty, I went back and finance manager signed for me warranty cancelation paper dated April 29, 2013 so they will refund the money back to the account! I was trying to get the money back, [redacted] was promising me many times he would fix the problem! I called them many times, [redacted] don't answer my phone call, don't return my messages! He is avoiding me all the times! Then I contacted [redacted], General manager, he promised me he would fix the problem! After this, I can't reach him, he no answer my calls! Is it professional treaent of the client? It has been more than a year, still money didn't refund the money, the cancel the warranty after 11 months of the original cancelation date, but money not there! They are just liars, finance manager [redacted] and General manager [redacted]! It's been more than a year but nothing happened so far! Worst dealership!Desired Settlement: I need the money return to my finance account or send me a check!

Business

Response:

Revdex.com,

Premier mailed Chrysler Capital a 100% refund of his extended warranty on Dec 12th, 2013.The warranty cancellation was $1036. from First Extended. I am not sure why the consumer is saying it was not refunded fully. We encourage the customer to confirm with his lienholder.

Sincerely,

[redacted], CRM

John [redacted] won't even respond to our calls or emails... Shady business practices. Our car didn't even have working wipers or defroster. Thank God it didn't rain on the way home from the dealership. It could have caused an accident. Multiple complaints to salesman, General Manager John [redacted], and even the owner, Troy [redacted]... No response from the latter two... Only the salesman responded that same night, saying he would talk to his manager in the morning. The next morning his tune changed to "sorry, nothing we can do" I wish I would have drove back to the dealer that same night and demanded my money back... But it was late and over an hour away... At least now I know not to do business with premier ever again... STEER CLEAR OF PREMIER!!!!!

Review: Hello,I have recently financed a vehicle with Premier Chrysler Dodge, signed a contract with the amount owed , and at the bottom stated "without recourse" . The bank had denied it two weeks later and now I am stuck paying 21% per year interest. Are there any rights I have that will protect me from being responsible for the payment of that vehicle ?Desired Settlement: I would like to request a refund or renet the vehicle without any further financial obligatoon.

Business

Response:

April,

The consumer's complaints have been addressed and her contract has been funded. The GM, [redacted], has confirmed the customer is satisfied. Please let me know if you should need any additional information.

Sincerely,

[redacted], Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the money was not refunded to me . I had to sign a different contract on 4/11/2015. However, the catalytic convertor was exchanged for a different one because it had gone bad.

Regards,

Review: On 10-7-2015 I purchased a 2015 Chevrolet Malibu from Premier Chrysler Jeep Dodge. On that day I was given my contract and my lienholder was Regional Acceptance Corp. Basically the finance manager Malcolm F[redacted] let me leave the dealership without being approved by a lender. Malcolm told me that I would receive a letter from the lender regarding car note payments. I never received anything in the mail. I called the lender and they informed me I was not in their system. I informed Malcolm and he told me to give another check stub and everything would be taken care of so I did. Weeks passed and still nothing from the lender or dealer. January I receive a phone call from Malcolm to come in and I get there and its a new contract with a new lender Capital One Auto Finance. He informed that this time everything will workout for sure. Weeks passed and I never receive anything from the lender about payments. I called up and they told me the contract expired so now everything has to be done over. I informed Malcolm and he said he was on top of everything. Weeks passed still nothing from lender. I contacted them again to see what was going on and they said they needed something from the dealer. I tried to get in contact with Malcolm but he began to ignore phone calls from me. On 4-06-2016 I went to the Dodge to speak with GM John O[redacted] he came out to greet me and said " I've been looking for you" I said " I never received any calls from anyone from the dealership". I explain to him everything that happened with the contract and about not making payments because I didn't have a lienholder. He said " you should've been paying us" . I said " well Malcolm never informed me to do so". He was very upset and called Malcolm in. They both went back and forth about payments and Malcolm told him they she's not to make payments to us that's why he never informed me to do so. Mr. O[redacted] was very anger and wanted me to pay something before leaving which was $900 dollars and I did. He was very rude and disrespectful.Desired Settlement: I would like to receive my $900 back and down payment of $1500 because once everything goes through the dealership will receive their full amount for the car and also gained $900 dollars from me. By right my first payment wouldn't have had to be made until this month of April because the contract was renewed in February. I have been paying insurance on this car since 10-07-2015 & keeping up with the maintenance. Mr. John O[redacted] was very rude and disrespectful. He knew I didn't have to pay.

Business

Response:

Andrea,The General Manager, John O[redacted], has re done the paperwork for the customer's purchase and spoken with the customer who is in agreement with the terms. She has been scheduled to come in for re-signature and the dealership is waiting on her in order to complete.Sincerely,Tracey F[redacted], Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11314815, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

In regards to my response.. John O[redacted] never spoke with me or contacted me.. Malcolm F[redacted] the finance manager contacted me about another contract.. I did say that I would be open to coming in.. I never went because of my work schedule and because I was also waiting to see how long it would take them to respond and what their response would be.. Moreover; the situation is not resolved because I would like to know where my $1500 went and what did they use the $900 for if I didn't have lien-holder. By right I shouldn't have had to give them any money without having a Lien-holder and my $1500 that I paid to them on Oct. 7, 2015 never went to toward anything on my car ... It's only money they gained off of me .. I don't have a problem with resolving the situation. At the end of the day this is not my fault that this happened.. I would like 2,400 dollars back and if they get me accepted with a finance company I don't mind going through with the contract.. However; the car is definitely not worth 19,000 dollars anymore so I would like that price to be reduced as well.. Then we can begin to move forward

Business

Response:

Andrea, I spoke to the GM, John O[redacted], who advised We resigned [redacted] last week. We added the $900 she gave us to the downpayment and lowered her payment. Her contract has been resent and is now in funding.should you need additional information, please contact me. sincerely,Tracey F[redacted],

Review: I brought my vehicle to Premier Chrysler Jeep Dodge of New Orleans, LA on March 31st 2016. The vehicle has been having the same problem. When you press on the gas the vehicle hesitates and the RPM gauge reves up. The dealership kept my vehicle and issued me a rental car while they looked at the same problem, that I brought it in many times before. On April 04, 2016 I went to pick up my vehicle and notice that it had scratches on the front and looks like it rubbed against something on the side. On the hood it looks as though an animal may have been on the vehicle. The customer service rep, Josh saw me looking at the scratches as we walked up to the vehicle and he said that was on there when I brought it in. I informed that no scratch was on this vehicle as I had purchased this vehicle new. I asked to speak to the manager and they told me he was on lunch. I waited for an hour and a half and still no manager. I contacted Dodge corporate about the scratches on the vehicle and the problem that I had been having for 5 visits now. Dodge corporate, J[redacted] told me that she will speak to the dodge manager. 3 days went by and I was informed by J[redacted] that the manager would not pay for the scratches. I received an email from Premier Chrysler Jeep Dodge and it stated that I did not do a service that was required. I emailed and asked what service and I started to speak to Service Director, [redacted]. I informed him about the scratches on my vehicle and he said that he knew about the existing scratches on the vehicle when I brought it into the shop and that none of his service techs was around the vehicle. I replied back in the email and stated that I never said that the service techs did anything but they were driving the car and around it when I was not. I informed him that my car has scratches all over the front and hood and it was not on there before. I informed him that his dealership has possession of my vehicle for days and I have no clue what was done during or after hours of operation but I do know that scratches are on the vehicle. I informed him that I did not see nor sign anything that said that the customer is responsible for damage to vehicle while it is in the dealership possession. I informed him that I did not get a key so I can check on my vehicle as well while it was not at the shop nor did I know I had to. Case number for me brining the car 5 times and the scratches on my vehicle while it was at Premier Dodge in New Orleans, LA- 29037191Desired Settlement: I would like for Premier Chrysler Jeep Dodge to fix the scratches that has been done to the front side and hood of my vehicle.

Business

Response:

AndreaMr. P[redacted] brought his vehicle in the morning of 3-31-16 to have it looked at for a drivability concern. Mr. P[redacted] stated that his vehicle does not accelerate at times when pressing down on the accelerator pedal. On that day, we used a wireless pod that is connected to the data link under the dash to scan test the vehicle. This also checks for any stored or active fault codes. No fault codes were found. Then the technician test drove the vehicle multiple times over the next few days in order to replicate Mr. P[redacted] concern. No problem was found with the function or the performance of the vehicle. These were the only things done to inspect the vehicle. According to the repair order, the customer informed us that this problem started after he had Bergeron Chrysler install fog lights to his vehicle. The installation of the fog lamps was performed on 7-7-2015. At that time the vehicle had 1,053 miles. This information was shared with me by the service department at Bergeron Chrysler. Current mileage was 8,760 miles. Mr. P[redacted] was provided a rental car while his vehicle was here for service. The afternoon of Monday 4-4-16, Mr. P[redacted] came to pick up his vehicle. Mr. P[redacted] was not happy about the fact that we could not replicate the concern. Mr. P[redacted] and our service advisor, J[redacted], test drove another like vehicle to compare to. Upon return to the dealership, the lady that was with Mr. P[redacted] stated that there were scratches on the vehicle. J[redacted] inspected the scratches she had pointed out in the presence of Mr. P[redacted] and the lady he was with. There were scratches on top of the hood near the center going towards the windshield. The other scratches were recessed in the front grill of the vehicle. The vehicle was brought to us dirty, it was visible that the dirt was on top of the scratches. Further inspection shows that there was oxidation in some area of the scratches. This is something that occurs over time which indicates that this and the dirt on the scratches were pre-existing prior to service. Mr. P[redacted] was not satisfied with this information. Premier stands I its position.should you need any additional information please contact me.Sincerely,Tracey F[redacted], Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11403072, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My vehicle is black and black color vehicles are well known for retaining dust even after it has been washed. The whole idea that dust was present is in fact correct because within one day of washing my car it will have dust on it. After a couple of days dust will accumulate more. Premier had my vehicle for about 5 days. There were no scratches on the vehicle when I brought it into them. I bought this vehicle brand new and not used. Once I picked up my vehicle from Premier, I immediately saw scratches. They were very noticeable. The excuse that my vehicle scratches have oxidation is another scapegoat and tactics that Premier is trying to use to get out from paying for the abuse and neglect that was done to my vehicle while it was in their possession: Oxidation when dealing with car paint occurs when heat and oxygen combine and break down the molecular structure of the paint, experts say. The excuse that oxidation occurs over time does not make any sense. Again Oxidation occurs when heat and oxygen combine. Again,Premier needs to pay for the damages caused to my vehicle while it was under their care and possession.

Regards,

K** P[redacted]

Business

Response:

[redacted]The dealership did not perform any repairs on the vehicle outside of test driving. To clarify, oxidation occurs when untreated metal is exposed to moisture. Primer, base paint, and clear coat protects a vehicles’ metal. So when paint is scratched off of metal the oxidation starts to take effect. The car remained parked with exception of the test drive. Premier stands in its previous position and response. sincerely,Tracey F[redacted], Premier Automotive Management

Review: I went to Premier Chrysler(17NOV14, because my battery light and oil change light came on in my car. I was told by Mr [redacted] that my battery was dead and I needed to purchase a new battery for 197.50 and get an oil change. Mr. [redacted] told me that the only place I can purchase a new battery was Chrysler and that Auto Zone does not sale Chrysler 200 2012 battery. I drove two miles and my battery light came on. I turned around drove back to Chrysler and informed them that the battery light came back on. Mr. [redacted] asked me has this car ever been in an accident. and I repled no but it has been in a minor flood in April 2014 where I never had any proplems at all because it was taken care of by Geico insursnce. Mr. [redacted] told me to call my insurance because I had a bad module and to reopen that claim. I did as instructed by Mr. [redacted]. I went back to Chrysler so that they can fix my car and Mr. [redacted] can put in writing for my insunanc company that the damages was related to that flood but I was told that they didnt want to touch the car because Oscarvel Automotive LLC. had service the car back in april 2014. Oscarvel pick up the car from Chrysler check it out for my insurnce company and concluded that my alternator needed to be replace and that I didnt need a new battery but needed it be recharged. I tried to called for the Manager over services at Primeir Chrysler and was directed back to [redacted] who I told that my alternator was the problem and not my battery and that I wanted my battery back or some type of money back for miss diagnose of my vehicle. he told me that the Alternater was good and that it was the battery. I made several phone calls trying to reach the manager through the week and to explain the issue and kept getting directed to Mr. [redacted] denie me my funds. After Oscarvel Automotive finish with my alternator my car ran great with no lights on the dash.I drove over to chrysler to meet the service manager which was already conviced that his staff was right.Desired Settlement: Part. 137.50 Dollars Labor 60.00 Dollars Total 197.50

Business

Response:

[redacted]

The customer is requesting a reimbursement for the battery and labor. It has been explained we only replace battery when our factory equipment deems it necessary.