Premier Chrysler Dodge Jeep Ram

Review: I purchased a truck from Premier Dodge in late January. The dealership did not send the paperwork to my department of motor vehicle, in a timely manner. The California DMV charged me more than $700 in penalties, because of the delay. This is not the only issue I had with Premier Dodge. They also listed the wrong lienholder on the title. I went to the DMV to dispute the charge and register my truck, which I could not do because of the wrong lienholder was listed. I requested the DMV to send the paperwork back the Premier for correction. I then attempt to call the dealership to speak to the general manager or the title department. I called at least three times a day, for more than a week straight. I could never get a hold of anyone other than the operator. I left many message without a single return call. I continued to call and finally reached the title department. I spoke to a Ms. [redacted], who is the head of the title department. I stated my problem and she said she had my paperwork in front of her. I contacted her on March 24th, 2014 and the California DMV still doesn't have the proper paperwork.Desired Settlement: I want the dealership to fill out the title and other paperwork properly, then send it to the California Department of Motor Vehicles, so I can register my vehicle. The last item is the penalties assessed by the CA DMV. I told Ms. [redacted] about the fees and she stated to send her a copy of the penalties and I will be reimbursed. I want the dealership to follow through with the promise to pay.

Business

Response:

[redacted],

Mr. [redacted]’s paperwork was sent on February 17th to the DMV in California. The customer is required to go in, have a physical inspection performed and register the vehicle. It appears the lienholder was originally “Green County Federal Credit Union”. The title clerk, [redacted], corrected and overnighted the paperwork back on March 24th to the California DMV in Hayward CA with the corrected lienholder. (see attached with Fed Ex receipt)

Sincerely,

[redacted], CRM

Review: On 03/18/14 I went on Premier Dodge website and seen a 2008 Nissan Maxima advertise as $5994.00 I contacted the dealership through the email and asked questions concerning the car and was it still available,well I received a email back from [redacted] the internet manager and was told through the email that said the following:[redacted],My name is [redacted] I am the Internet Manager here at Prmier Chrysler Jeep Dodge. I received your inquiry on the 2008 Nissan Maxima and I have some great news. The Maxima you requested is still available and ready for immediate delivery. Also, this Maxima is a Certified Pre-Owned vehicle and comes with a Warranty and Money Back Guarantee! Please call me as soon as you get a chance so we can schedule an appointment to look at the vehicle. Sincerely, [redacted]Internet ManagerPrmier Chrysler Jeep DodgePhone: [redacted]Cellwell when we got there [redacted] acted like he didn't know what we were talking about and said he never had the vehicle that I was inquiring about and that he had a car called Lancer that in the lot this is BAIT AND SWITCH we ended walking off having drove 25 miles to go see a car that they never had and is still posted on there website. I was treated very bad and the salesman [redacted] acted like it was killing him to assist us. I will never go there again and I will spread the word as to the Bait And Switch tactics this dealership uses and I also am contacting the state attorney general.Desired Settlement: to stop the practice of bait and switching and to apologize and pay for my trouble of traveling to them under false pretences

Business

Response:

Revdex.com,

The General Manager, [redacted], has been made aware of the consumer complaint and addressed it with the named salesperson, [redacted]. It appears the internet responses are sometimes automatically generated on behalf of the salesperson by internet reps. There was a breakdown in communication between the internet appointment rep and the salesperson which is why [redacted] wasn’t aware of the communication to Ms. [redacted]. Regardless, the dealership apologizes and has addressed this as to avoid it happening again.

In addition, Mr. [redacted] addressed the concerns of Ms. [redacted] regarding his professionalism and attitude to assist her. Premier CDJR apologizes if the consumer feels she did not receive proper service. These concerns have been addressed internally and we appreciate it being brought to our attention.

Should you need additional information please contact me at your convenience.

FACILITY PROJECTS/CR

PREMIER AUTOMOTIVE MANAGEMENT

[redacted] (direct)

[redacted] (fax)

Review: On 01/23/2015, I purchased a vehicle from this dealership. I was given a bill of sale to acquire a lic. plate and pay taxes. However when I went to the DMV and waited 1 1/2 hour to be told that the sales receipt showed I owed a balance (which I did not, because I paid cash) they wouldn't allow me to pay taxes nor give me a plate. I explained to them that I paid cash for the vehicle. The DMV said I would have to wait for the title in order to get plates. I called the dealer and was told that the title was not in (this was at the end of February). They referred me to the Title Clerk, who was not in. I left several messages which were never returned. I finally get through approximately March 13, 2015. She said she would mail it to me. I received it approximately March 21, 2015. I went back to the DMV the following week on my off day and sat there almost 2 hours to be given a rejection letter due to the title being inaccurately done. I have been calling for this Title Clerk every other day since March 27, 2015. I spoke to the sales manager one day because of the difficulty getting through to this Title Clerk who acted as if I should know through the phone that she was not in the last few days. He gave me the direct line to this "Title Clerk" I had already tried contacting multiple times. I live an hour from the dealership, as I explained to the Sales Manager. And this TITLE CLERK seems to never be in. I am not going to just drive there for nothing. I NEED TO GET THIS MATTER HANDLED. My temporary plate for the vehicle expired March 28th. Additionally, I bought the vehicle for my son who needs to get to and from school. It is sad that customer service ends when you drive off the lot with this dealership. Furthermore, I have to file a complaint due to the lack of follow-up on all the calls I have made to this dealership. Please Help!Desired Settlement: I need a legitimate title for the vehicle so that I can get a license plate and take care of my taxes on the vehicle. Additionally, should be compensated for the days I have spent calling the dealership and the lack of effort on a return call for the messages I left to this "Title Clerk."

Business

Response:

April,

The dealership Title Clerk has a correct Bill of Sale for [redacted]. Her Supervisor, [redacted], has confirmed a message has been left for [redacted] as recently as yesterday. Premier apologizes for any inconvenience or miscommunication. Should [redacted] need any additional assistance he may contact the title clerk's supervisor directly at [redacted]

Sincerely,

[redacted], Premier Automotive Management

Review: I purchased a new 2015 jeep for 39,014.00 on 10/27/2014, when I receive by statement from chase bank the total was 42,840.25 the total was changed by 3826.25 for an a extended warranty that was added without my knowledge or consent, to make a long story short, I went back four times to correct the problem and was lied to and disrespected by mr [redacted] co-owner(first visit 12/8/2014-2/9/2015). Return home from vacation and found a refund 3000.00 on 2/13/2015 to my account, I was told I would get a total refund 3826.25 plus interest , this is yet another lie and disrespect, that my money could be taken with out my permission and than they return less than what was taken, I would like the TOTAL amount of what was taken as PROMISEDDesired Settlement: Return the difference to my account at chase bank

Business

Response:

[redacted]

It appears I may have sent the wrong reply that was for another customer. Mr [redacted] has been refunded 100% of his extended warranty cost. I have confirmed this with the General Manager, [redacted]. Should you need additional information, please contact me.

Sincerely,

[redacted] Premier Automotive Management

Review: between 6/1*/15 - 6/14/15 I dont recall the date exactly was the date I brought my truck in to premier dodge because my turbo went out in baton rouge on way home to slidell pulling my 5th wheel camper and then my transmission ran a extremely hot truck wouldnt go over 50 mph the highest transmission temp it hit was 305 and stood between *80 and 300 degrees the fluid look like coke cola thats how bad it was burnt and I made them fully aware of the problems I was having so a couple of days went by and premier dodge called me on 6/15/*015 and said that they checked the truck out and said it was the turbo and thermostat and maybe one more thing im leaving out for a total sum of 6,000 sum dollars they needed and deposit of 4,000 down because I had no warranty I asked them did u check my transmission they said there mechanic said he was sure this was the problem so my wife brought 4,000 to them for parts. 0n 6/*3/*015 I went to pick up my truck and the total went up to like seventy sum hundred I left there dealership drove about 5 to 8 miles and my truck broke again they towed it back charged me for towing then looked at the truck again and said it was just a torque converter it I asked again did u check transmission there mechanic I dont want to break the seal I said sir I spoke to 3 people and said my transmission is fried he said no it isnt so I listened to them and they ordered torque converter * hrs later they call and say u need a transmission and total is sixty sum hundred almost 7000 then they come down to 5000 I said im done.I picked my truck up from a muti million dollar company but not 1st without paying them seventeen sum hundred to pick my truck up as is with transmisson in bed of my truck then I had a flat bed wrecker pick it up and towed it to coys diesel in gonzalas la then paid 600 to tow it where they fixed it for fifty sum hundred but with AAA service called I contacted [redacted] of premier dodge many times and he will not help me out in any way I call several times a dayDesired Settlement: I am a businessman man also we own and operate one of the most respected names in show business.I feel like I was taken advantage of and I tried to give u a chance to make it right and u didnt u are avoiding me. I would like the amount of *,000 back out of the total seventy sum almost 8000 cash I spent went u I dont have exact total in front of me or I would of put it but I do have all my receipts from ur dealership also charged me for a torque coverter I never received I dont want that ether

Business

Response:

[redacted],Our Service Manager, [redacted], has made attempts to contact this customer and has received no response. the first message that was left was on or around August 17 to the number below; Daytime Phone: ###-###-####Evening Phone: ###-###-#### He also called yesterday and left another message. If you could relay to the consumer our attempts to reach him we are happy to assist. He can contact the Service Manager, [redacted], at the dealership or via email at l[redacted]@premierautomotive.comSincerely,Tracey FieldsPremier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

Because they havent made me a offer yet I talked to [redacted] on Monday and left several messages to return my call and he hasn't called me back. When I spoke to him on mon he told me he would contacr me back on tue to let me kno what they can do for. Me. I told him I wanted $*000. Back out of almost $8000. Idk whats the hold up. Im getting tired of getting b*llshi*ed. Around its been goin on like this for several months already. I ready to take action

Review: I purchased my car at Premier Chrysler Jeep Dodge in January 2013. I referred a friend of mine to them in March. When she purchased her vehicle, I was told that I could get a referral bonus of $100 for every referral. So I filled out the paperwork. I referred another friend in May and she also purchased a vehicle with them. I continuously tried to contact my sales guy from June until now and he doesn't return my calls nor does he ever answer my calls. I talked to him at the end of September and he said they mailed the check to me in August. We discovered it was sent to the wrong address so I gave him the correct address and he said I would have it by the next week. Here we are in November and I still never received the check nor have I been able to speak to him. My sales guy is now the General Manager there. What kind of leadership is he showing his sales guys? I've also tried contacting someone above him through online chat on their website and still no one returns my calls. Purchasing my vehicle with them was the worst thing I've done in my life. If I could go back and do it over I would and I would definitely not ever refer anyone there.Desired Settlement: I just want them to pay me the money they owe me.

Business

Response:

[redacted],

The customer's referral check was mailed to her Friday afternoon once the General Manager, [redacted], became aware she still had not received. Premier apologizes for the delay in sending her referral due. We certainly appreciate the business.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9802266, and find that this resolution is satisfactory to me. This is the 3rd time they tell me the check was sent. And I did finally make contact with [redacted] last week after months of calling and leaving messages for him and for others. I will let you know by the end of the week if I received the check or not.

Review: I requested a buyers order for a vehicle that I wanted to purchase. When I received the buyers order the balance due was within the amount that I had to spend. When I brought this information to another finance manager he kept the buyers order saying that a mistake had been made because the dealership would lose money on the deal. I was never offered a corrected buyers order. I left the dealership and called back and spoke to [redacted] the assistant sales manager and tried to explain what transpired and I was told that I was trying to use a mistake for my personal gain when I initially told him that I was trying to fill him in on what happened with the buyers order and the finance managers mistake so that it could be corrected. There sales practices are horrible and the information I was given for a purchase price was incorrect. I am very disappointed in the was I was treated and will never do business with this company again.Desired Settlement: I would like them to be held accountable for the way I as a customer was treated and the mistakes made by giving me false information when trying to purchase a vehicle.

Business

Response:

[redacted]

Unfortunately, this customer chose not to purchase a vehicle. Premier apologizes for any miscommunication. In researching the issue, I determined the consumer came in with a Capital One approval that she set up prior to coming in to the dealership. the vehicle she chose to purchase came out to be in excess of her existing loan approval. The dealership showed her the what numbers it would take to meet her approval and advised her they could not do those numbers because the dealership would lose money. When the dealership offered to help get her approved for more money to get the vehicle she desired, she declined and felt they should offer the numbers to sell her the vehicle at the loss figures. There was never a buyers order for purchase that was approved by Management. A quote was given. At that point the dealership could not assist her.

Should you need any additional information please contact me at your convenience.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information that was sent in by the company is totally incorrect and the timeline of events and information did not happen that way. Yes I went in with a pre approved letter therefore I never authorized my credit to be run again. I was asked to sign the credit paperwork for it to be kept on file. When I was told by the finance manager that he needed more income to send to the bank for approval I questioned him about it then. I was never told what rate, how much for payments, what lender he was speaking of. I asked for a buyers order to be sent to another financial institution and was given one with certain figures on it. Questions were asked about that paperwork and only then was I told that the numbers were incorrect and inwas never given another set of figures. When I called back and spoke to [redacted] clay he attacked my character and integrity as if I was the one who had done something wrong. I did not appreciate the tone that he took with me and the service that I received. I have served my country in the military for almost a decade and never thought I would be treated this unfairly. I live by the core values of the Air Force and my integrity is something that I will not allow someone to challenge because they are trying to cover their tails for their wrongdoing.

Regards,

Business

Response:

[redacted]

We regret the consumer remains unsatisfied. Premier Dodge stands in its previous response.

Should you need additional information, please contact me.

Sincerely,

[redacted], CRM

Review: I went to Premier Dodge on 3/28/2016 I was interested in 2 vehicles, the general manager worked out some numbers on the vehicles that I liked. Long story short I was trying to beat the April 1st tax bracket he told me if I put money down it would secure the tax bracket for which ever vehicle I chose to get. He already knew that I was going thru my credit union when I decided on the vehicle I wanted. He wrote the numbers for the vehicle on a form and an had me sign it, but before I signed anything I asked the appropriate questions like what am I signing and so on. It was told to me that this was just to see what I would be approved for thru my bank and to avoid the tax hike and that's it. I gave him $6,500 in cash. I signed on those terms and those terms only. I Returned to the dealership the next day with the info on the vehicle I wanted to purchase and the general manager told me I already purchased a vehicle on yesterday and I told him no I didn't and he argued me down about this situation. Mind you I have no car, no keys, no supporting documents, no bill of sale, and no $6,500.00. This man took my money gladly, now the very next day I'm a nobody to him. He tried to talk to me as if I were a child and didn't know any better insulted me as a man a paying customer and then insulted my wife by saying that the car was too powerful for her as to say a woman can't handle or buy a powerful car. This man needs to learn business etiquette. The vehicle I wanted was $39,995 and this man is insisting that this type of vehicle doesn't go for that cheap of a price when it's clearly printed on paper and on several websites. He keeps showing me the price for $49,000 but never once pulled up the one I have printed. It is now 3/31/2016 I still have nothing and requested my money back several times and this man told me he can not give me my money back the only thing I could do was apply it to another car. So I thought I purchased a vehicle? If I did he wouldn't have told me to apply it to another car!!!Desired Settlement: Whom ever is the owner of this business please remove this man because your company is going down to the ground with him running things.

Business

Response:

[redacted], I have spoken with the GM at Premier CDJR and the consumer has been refunded his requested downpayment. Should you need any additional information please contact me at your convenience. Tracey F[redacted] Premier Automotive Management

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11302850, and find that this resolution is satisfactory to me.

Review: Hi I visit the dealership notice thier was a rushin accepting your money and try to bond u in a contract with extra hiddin stuff like warranty that u ask not to purchase they hid it in ur contract put down a down payment of 1,400.00 toward 6,000 I couldnt forfill the contract because didnt have the money so decided to ask for my refund general manager said I cant get it back its just a loss I never took the car off the lot he say sorry I cant do that and also whats bad the sale person train to lied about price of car just to swipe your car before going to fianace come to find out orice on contract change didnt know till they though I was coming in with the rest of the money then hit me qith a aecond contract 2 diffrent prices. I feel by right if I didnt purchase. I should receive my moneyDesired Settlement: I need my money back they debited before contract was shown they told me payment must be recieve then I can sign contrant in fianace its un fair

Business

Response:

[redacted] The GM refunded the consumer's money yesterday. He was delaying because the credit card she used for the deposit was cancelled the next day. We were unable to reverse the credit so we cut her back a check yesterday and will take our chances that the credit card company won't reverse her charge where we don't get paid and have refunded the customer.Sincerely,Tracey F[redacted], Premier Automotive Management

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

yes after a few olweeks of trying to reach someone finally talk to someone affiliated with thier other dealership I finally got some progress and recieved my refund back but not because they try to put it on my debit card that was close if thats the case they could of reach me by phone or mail its because I finally talk to a respectable nice guy at toyota of neworlean that affilated with premier he heard me out and apologize for premier dodge and Chrysler mistake but yes they gave me a chWell you know something as serious as that doesn't happened overnighteck on march 10th 2016. And yes this matter is resolved. Thanks

I have reviewed the response made by the business in reference to complaint ID 11183431, and find that this resolution is satisfactory to me.

Terrible experience. I would never recommend this dealership. John [redacted] the GM made this experience miserable. I was so looking forward to buying another Jeep, From the time I bought my car the dealership had it in their possession more then I did. It took almost 3 weeks to get it because there were a few repairs needed such as a new windshield. Once I received the car, I only had it about 2 weeks when it died. The fuel pump went out. I returned it and was treated horribly. It was a 6 hour job and took them 9 days to complete. The head of the service dept. Luis lied over and over about it being worked on when it had not. I finally pick up my car and the next morning it would not start again. They "looked more into the problem" and discovered a bad relay had shortened out the original fuel pump and kept my car for another 4 days. At this point I complained to John [redacted] who fought with both myself and my husband. He said we were terrible customers, he refused to offer any help, told me "I cost him money" because the salesman Percy took pity on me and got me a rental car as this is our only car. He was condescending and belittling. It seemed he was not impressed with my $30,000 purchase. I asked that he wave the $100 fee for the warranty fee as a gesture acknowledging all the issues we had and that they failed to fix my car properly and he refused. He said that since I already had made the statement that I will never return to the dealership there was no point in trying to fix things. He also belittled and embarassed his own worker Percy. Percy offered to bring me to the rental company down the street to get the rental car and John came up to the car and told Percy to get in his office now and that I could wait for a ride. I was mortified by how rude and unprofessional this person is. There is much more details I could go into to explain how horrible this experience was but the main point of this is that John [redacted] should not be the face of this company as not only does he treat customers like garbage but also his employees