Premier Home Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com, Thank you very much for bringing *** ***’s concerns to National Debt Relief’s attention. We’re writing to inform you that we’ve reviewed this matter together with her, and have made extensive efforts to provide her with the clarifications she’s requested in a timely
manner. *** *** had been a National Debt Relief client for some time Recently, she notified us that she was being “charged” (or taxed) by the IRS in relation to two of her credit accounts: Walmart and Express She believed that this was due to her creditors reporting incorrect information to the IRS. Since these two accounts had been enrolled in her debt relief program, she requested that we provide her with any documentation we had that can be of help. We previously reached settlements on these accounts, so we promptly e-mailed her copies of the “Paid-in-Full” letters. These letters confirmed that the accounts had been settled and fully paid off. In addition, we also requested for her to send us a copy of the correspondence she received from the IRS so that we may review it and perhaps assist her in confirming that the IRS “charges” (or taxes) were indeed being assessed for these two accounts and not for something else entirely Indeed, *** *** expressed some skepticism and confusion as to which accounts the IRS’s notice was related to. *** *** agreed to provide us with a copy of the IRS notice as soon as possible. Unfortunately, though, it’s now been several weeks since and we have yet to receive anything. Indeed, our office has been calling and e-mailing *** *** regularly but has gotten no response. Needless to say, National Debt Relief will continue to reach out to *** *** in an effort to assist her in any way that we can. We invite her to contact us if she still requires our help with this matter, or any other matter relating to her creditors. We hope to hear back from her soon but, in any event, we wish *** *** the very best of luck moving forward. Sincerely, National Debt Relief

Revdex.com:
I have received a response by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolvedThe business has requested that this complaint not be postedThank you
Sincerely,
***
***

Dear Revdex.com, Thank you for forwarding *** ***’s concerns to our attention. National Debt Relief is committed to providing first-rate service to each and every consumer who comes to us for professional assistance with their debts. Upon receiving notice of *** ***’s
concerns, we performed a comprehensive review. *** *** contacted National Debt Relief on November **, to inquire about how we can assist him in resolving his debts with his creditors. Specifically, *** *** was looking for information on obtaining a debt consolidation loan, which is one of several forms of debt relief. National Debt Relief is not a lender and does not offer debt consolidation loans, and our website does not advertise that we offer loans to consumers Rather, our debt relief programs provide one method of consolidating debt where all of a consumer’s various debts are combined (or consolidated) into one monthly obligation. Once the consumer’s debts are consolidated into the program, our debt reduction specialists work with their creditors to reduce their balances at amounts they can afford. Though our website, ***, contains extensive information on various forms of debt relief, including debt consolidation loans, it does not offer debt consolidation loans. As *** *** stated, he did inform our team member that he was only interested in obtaining a debt consolidation loan. At that time, our team member kindly explained that we do not offer loans. *** *** also expressed his concern that his contact information may be sold to another company. We would like to give *** *** assurance that any personal information he provided was kept completely confidential. National Debt Relief does not sell, transfer, or otherwise provide consumers’ information to any third parties. Therefore, we will now consider this matter to be closed. We wish *** *** the very best of luck in the future. Sincerely, National Debt Relief

Thank
you for forwarding *** *** correspondence to National Debt Relief’s
attention. National Debt Relief is committed to providing first-rate
service to each and every consumer, and potential consumer, who comes to us for professional assistance with their debts. Upon receiving
notice of *** ***
concerns, we performed a comprehensive review As
stated in his correspondence, *** *** called National Debt Relief on November *, to inquire about how we can help him accomplish the goal of becoming
debt free When a consumer calls in to
inquire about our services, they speak with a certified debt specialist who provides
the consumer with a personal consultation.
The debt specialist will answer all of the consumer’s questions and also
analyze their eligibility for our debt relief program. As part of our screening process, we review
the consumer’s debts, monthly budget, ability to save funds, etc. Once the consumer is determined to be
eligible and expresses their desire to enroll in National Debt Relief’s program,
they undergo an underwriting process which includes, among other things, obtaining
the consumer’s banking information. Our
team members are careful to explain that obtaining their banking information is
not for the purpose of charging the client any fees. Indeed, National Debt Relief does not charge
any fees for our services unless and until we obtain a settlement with your
creditors, you approve that settlement, and you make a payment to the creditor
on the settlement. The reason we initially
obtain clients’ banking information is so that we can assist them in
establishing a savings account that is specifically dedicated to their
program. The client will utilize the dedicated
savings account throughout their program to save funds, pay their creditors, and,
when appropriate, to pay National Debt Relief’s fees. Since the dedicated account is an integral
part of our program, the client’s banking information is requested during the
underwriting process In
our review of this matter, we carefully listened to the telephone conversation
with *** ***, which was recorded for quality assurance. National Debt Relief consistently strives to maintain
quality customer service to all of our clients, and potential clients A review of the recording revealed that when
*** *** expressed his concerns about providing banking information, our
team member cordially tried to explain the need for the information National Debt Relief holds all of our representatives
to a very high standard and, after reviewing the recordings, we are proud to
say that our team member spoke with *** *** in a professional and
respectful manner Unfortunately,
though, *** *** was not comfortable with providing his banking information
and stated that he decided to not move forward with enrollment It’s truly unfortunate that *** *** declined
to join National Debt Relief in his quest for debt freedom However, *** *** can rest assured that any
personal information obtained from him was kept completely confidential at all
times and not divulged to any other parties.
Our company is built on helping people with some of their most personal matters,
during some of their most vulnerable times One of the dominant reasons why National Debt
Relief has grown to be a premier debt relief provider in America is because we truly
understand the importance of maintaining the integrity of our clients’ information. As part of our standard protocol, once *** *** declined to enroll, we closed his file and all of his information has
now been purged. We wish *** *** the
very best of luck with his finances, and all of his future endeavors. Yours Truly, *** ***National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I told them on the phone after the first initial phone call I wouldn't be needing their servicesIf they have my conversation recorded it will show thatThey proceeded calling once a day for the next couple of months usually in the afternoonThey let it ring once then hung up specifically so I would see I had a missed call and would call the number backI called the number back twiceBoth times I was handled in a rude manner and hung up on as soon as I told them I didn't want to be on their calling listthe response they provided is unacceptableIf they have my conversations recorded I'm 100% certain it will show that they are hiding the fact that they harass people that call themI'm not exaggerating when I say they called and let the phone ring once everyday for a few monthsThen I got involved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have NOT attempted to reach out to me for since the initial complaint and to say otherwise is an outright lieI spoke with someone a while ago and they informed me they would call me back in a couple days but AGAIN they did not fulfill their promise to meI am appalled that they had the audacity to claim otherwiseThis company does not deserve such a high rating from Revdex.com, in my opinion. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The telemarketer calls contacted my phone number (###-###-####), but did not ask for me by nameThey always asked for "***." I have not been able to learn the last name, if any, these telemarketers have on their call listNo one named *** has ever lived here Your response to my complaint indicates you searched your records for my name, not phone numberI would not expect a search of your data base to find my name or any variation thereofI do hope you also searched concurrently for my phone number, as that appears to be the fraudulently provided information that has led to my current troubles.You seem to be an ethical and conscientious enterprise and I appreciate your efforts to help meHowever, is it possible to search your records by telephone number (not name)? The phone number, not my name, appears to be the source of the fraud. The problematic telemarketers did identify themselves as calling from National Debt ReliefThey might be scammers who have no connection to your business and are using your good name to gain access to potential consumersI would imagine this would be of great concern to your business.For the sake of both the integrity of your business name and my peace of mind, would a data search by phone number reveal any information that might reveal from who/where these telemarketing calls originate? You could stop them from using your name and I would, hopefully, receive fewer callsWin/win!Thanking you in advance for your attention to this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Dear Revdex.com, Thank you for bringing *** ***’s matter to National Debt Relief’s attention. National Debt Relief consistently strives to provide only the best service to each and every consumer. Upon receiving notice of *** ***’s concerns, we immediately conducted a careful and
comprehensive internal investigation. Our investigation of this matter involved searches of our client database, including telephone and e-mail records (incoming and outgoing) with *** ***. Our review showed that *** *** contacted National Debt Relief to inquire about our services at the end of March 2016. Though he stated in his complaint that he spoke with a representative named Alyssa, our records show that he in fact spoke with our team member Annabella. There actually isn’t any person in our company named Alyssa. Our records also show that, though *** *** communicated with our office and considered the program we offered, unfortunately, he actually never became a client. That is, *** *** declined to complete our underwriting process and, therefore, never completed his enrollment. Additionally, a review of e-mail correspondence in April shows that *** *** was shopping around with more than one debt relief provider at the time, and that he asked Annabella whether she can match the same program terms offered by another company he was speaking with When Annabella responded that the terms offered by the other company were not viable for his particular circumstances, *** *** ceased communicating with her It should also be noted that his complaint states the “Purchase Date” as July **, 2016, whereas the last communication that *** *** had with National Debt Relief was on April **, 2016. Considering the above, it’s clear that *** ***’s complaint was simply misplaced because he never enrolled in the program we offered him. We can only assume that he ultimately signed up with one of the other companies he was speaking with at the time. Indeed, we never provided him with any services and we received no further communications from him after the final e-mail described above. Needless to say, we’re truly sorry to hear of his negative experience with the other company. Should he still desire to receive debt relief services by a company that provides top quality service and professional results, our dedicated team members will be available to take his call. We wish him the very best of luck! Sincerely, National Debt Relief

National Debt Relief is a nation-wide debt relief provider primarily devoted to average consumers who have become overwhelmed with mounting consumer debt. Over the years, our commitment to our clients and our principles have allowed us to grow and become an industry leader
in helping consumers resolve their debts and getting their life back When we received notice of *** *** concerns, we addressed it immediatelyOn April **, 2015, *** *** made the very important decision to take action on his accumulating debt and hired National Debt Relief to work with his creditors to reduce his balances. He enrolled four (4) accounts that, collectively, have a total balance of approximately $12,000. The debt relief program we designed for him was for a thirty (30) month term. This simply means that, based on his total debt load, his savings ability, and several other important factors, we estimated that with our program he can attain significant savings on his four (4) accounts and become debt free in approximately thirty (30) months. We had explained to *** *** that it typically takes approximately (4) months to receive a settlement on the first account However, this four-month estimate is simply an approximation based on our prior experience and expertise, not a guarantee. As with all of our clients, this four-month period was presented to *** *** as an estimate at the outset of his program and on other occasions. Unfortunately, when *** *** did not receive his first settlement within the first four (4) months he was disappointed and decided to opt out of our programAbiding by his decision, we immediately took all appropriate steps to cancel *** *** program and close out his file. Since we had not yet obtained any settlements for him, we did not charge him any fees for our services As part of our cancellation protocol, we also notified his financial institution to return to him all of the funds he had deposited into his dedicated savings account during the course of his enrollment. After a full review, we can confirm that his funds were wired back to him on September **, 2015, minus the small monthly fees that the financial institution charges to maintain such savings accounts, similar to many banks The total fees charged by the financial institution were $58.25. Needless to say, National Debt Relief was very disappointed that *** *** opted out of his program prior to realizing the significant financial benefits that our clients attain through our services. Nevertheless, we wish him success in resolving his debts and the very best of luck in all of his future endeavors. Yours Truly, Alex K***National Debt Relief, LLC

Dear Revdex.com,  Thank you for bringing [redacted]’s matter to National Debt Relief’s attention.  National Debt Relief consistently strives to provide quality service to each and every consumer.  Upon receiving notice of [redacted]’s concerns, we immediately conducted a careful and...

comprehensive internal investigation.  Our review of this matter involved searches of our telephone and e-mail records (incoming and outgoing), and examining our software database.  Specifically, we performed searches of the following information as it appears in her Revdex.com correspondence: [redacted]’s name (with possible spelling variations), phone number, address, and e-mail address.  [redacted]’s correspondence to the Revdex.com did not indicate the dates or times when she received the unwanted calls so we did not limit the time frame in our searches.  All of our inquiries yielded no results for any historical activity related to [redacted].  National Debt Relief utilizes state-of-the-art software in all of our operations and our IT specialists are highly trained.  If a consumer’s name, phone number, or e-mail had passed through our systems in the past, it would have been detected – in [redacted]’s instance, however, it was not.  It’s also important to note that [redacted] listed her address in her Revdex.com complaint as South Carolina, which is a state where National Debt Relief does not currently offer our services.  We have, therefore, concluded that [redacted]’s harassing phone calls must have been made by another company or person, attempting to utilize National Debt Relief’s good name for their own gain.  Indeed, we have formally notified the Revdex.com of such activity in the past, as we have a reputation to preserve.  Over the years National Debt Relief has worked hard to become one of the leading debt relief providers in America.  Therefore, we invite [redacted] to provide us with the phone numbers from which she was called so that we may have the opportunity to report this matter to the appropriate authorities.  If she so wishes, she may contact National Debt Relief directly – our contact information can be found on our website, www.nationaldebtrelief.com.  We wish [redacted] the very best of luck in the future and she has our assurance that we will honor her request and not contact her for any reason.  Sincerely,  National Debt Relief

Dear Revdex.com,  Thank you for forwarding [redacted]’s matter to our attention.  National Debt Relief is committed to providing the highest quality customer care to each and every client, and potential client, who seeks our professional services.  Upon receiving notice of this...

matter, we performed a detailed investigation.  [redacted] initially visited our website, [redacted], and submitted a request for more information about our services.  In response to her request, one of our certified debt specialists reached out to give her an overview of our debt relief program, the potential benefits, and to answer all of her questions.  As [redacted] stated in her correspondence, after weighing her options, she informed our debt specialist that she would not be enrolling in our program.  If a consumer declines to become a National Debt Relief client, a standard protocol must be followed where their file is placed in “do not call” status.  This is simply to ensure that other team members do not contact them in the future.  After carefully investigating this matter, we found that the team member was a newly-trained employee who indeed failed to follow our standard process.  Rather than closing her file in a “do not call” status (as our policy requires), he did call her again to follow up about possible enrollment.  However, though the new team member’s persistence was beyond what our policy and training allow, a review of the record shows that his tone and manner on the telephone was polite and respectful.  That being said, though, National Debt Relief can certainly understand [redacted]’s frustrations.  We have now taken the following corrective measures.  First, we have placed [redacted]’s file into the correct status, effectively removing her contact information from access in our system.  In fact, we completed this step on October **, 2017 – the same day that we received her complaint.  We can confirm that no more calls have been made to her ever since.  Secondly, the new team member has been reprimanded appropriately and re-trained.  National Debt Relief is consistently improving the quality of our customer service.  Our untiring devotion to providing consumers with excellence is unquestionably why National Debt Relief is an industry leader in customer care.  We feel that the remedial steps we’ve taken here are sufficient and, therefore, we now consider this matter to be closed.  We also extend a sincere apology to [redacted] for any inconvenience this may have caused. Sincerely,   National Debt Relief

Dear Revdex.com,  Thank you for forwarding [redacted]’s correspondence to National Debt Relief.  We’ve taken the time to answer [redacted]’s questions, determine the root cause of this matter, and provide the accommodation she sought.  Specifically, [redacted]’s concern was the...

manner by which her refund was sent to her.  For her own personal reasons, she previously requested for her refund to be sent via physical check and not by electronic means.  As [redacted] stated, our team member originally confirmed to her that the transaction would be done by physical check.  Unfortunately, while processing her request, the team member made a simple clerical error which caused the transaction to be made via ACH deposit into her bank account instead.  Once we learned about the error, we were fortunately able to reverse the transaction and send her a physical check in the mail.  We can now confirm that [redacted] has received the physical check and has deposited it.  Therefore, unless there are any additional questions, we now consider this matter resolved.  We wish [redacted] the very best of luck and a healthy & happy holiday season. Sincerely,  National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Further research indicates the phone numbers of the companies representing themselves as National Debt Relief are on scam alerts. Further, the same recording was played during the 3 phone calls (same voice, same identification of the caller as "Tiffany"), but they were made from 2 different phone numbers in different area codes.
Sincerely,
[redacted]

Dear Revdex.com, We’re writing to inform you that we’ve been in communication with this client in an effort to resolve all of her concerns.  To briefly summarize, [redacted]’s frustrations stemmed from our not being able to provide her with a tax form previously issued by one of her creditors....

 The reason we were unable to provide her with that form is simply because we never received it.  Her frustrations were understandable, though, because the creditor previously confirmed that the form was sent out, but neither [redacted] nor we ever received it.  When we followed up with the creditor on [redacted]’s behalf, it was revealed that the form was in fact mailed to an incorrect address.  We requested for the creditor to re issue the form to [redacted]’s correct address.  [redacted] also requested our office to furnish her with a letter stating that we never received this tax form which, according to her accountant, may be of help to her.  We provided her with the letter, of course.National Debt Relief is pleased to say that this issue has been resolved in a simple and amicable manner.  Therefore, we now consider this matter to be closed. We wish [redacted] the very best of luck in the future. Sincerely,  Alex K[redacted] National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They finally stopped calling me.
Sincerely,
[redacted]

Thank you for bringing [redacted]’s concerns to National Debt Relief’s attention.  National Debt Relief is committed to providing prime quality service to every client who seeks our professional help with their consumer debts.  Upon receiving notice of [redacted]’s...

concerns we performed a comprehensive inquiry into the matter. [redacted] initially visited our website, www.nationaldebtrelief.com, on April **, 2015.  She had submitted a request to be contacted about our services and after speaking with one of our certified debt specialists that same day, she elected to enroll as a client.  Unfortunately, the following day we received an e-mail from [redacted] stating that she no longer wishes to be part of our program and requested a cancellation of her file.  As part of our normal cancellation policy, upon receiving a client’s request, a quality-assurance team member will reach out to explain the cancellation process and to inquire about the reason for the cancellation in hopes of improving upon a company policy or process for the future.  When our team member spoke with [redacted] later that day, she explained to him why she had a change of heart.  Rather than simply documenting her explanation – as mandated by our standard protocol – the team member continued the conversation despite [redacted]’s noticeable annoyance.  This decision by the team member was in clear violation of our company policy.  Understandably, [redacted] became irritated and repeated her request to cancel her file and to not call her again.  Once her cancellation was ultimately processed and her file closed, no further calls were made to [redacted] [redacted] again. We regret losing the opportunity to provide [redacted] [redacted] with the quality of service that National Debt Relief is known for.  Given that our clients come to us for help and guidance during stressful financial times, all of our company policies are geared toward making their experiences with National Debt Relief simple and stress-free.  Unfortunately, in this instance a team member violated one of those policies and a client departed unsatisfied.  We've now addressed this issue with that team member in a clear and adequate manner.  As for [redacted], National Debt Relief would like to extend an apology for any inconvenience she may have experienced and we will surly continue to abide by her wish to not be contacted in the future.  We wish her the very best of luck in all of her endeavors.Sincerely, [redacted] National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]