Premier Home Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have been contacted by National Debt Relief and the situation has been resolved.
Sincerely,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:National Debt Relief offered me $150 to make my complaint to the Revdex.com private. I based my decision to use National Debt Relief on the reviews and rating on the Revdex.com website and to know that they offer people money to make their complaints private is an incredibly unethical business practice.  
Sincerely,
[redacted]

Dear Revdex.com,Thank you for forwarding [redacted]’s correspondence to National Debt Relief’s attention.  We’re writing to inform you that we’ve been in communication with [redacted] and her son and have provided them with all of the information they’ve requested.  Specifically, we’ve provided...

them with written copies of all activities and transactions related to [redacted]’s file, including interactions with her creditors, payments made to her creditors pursuant to settlements we’ve reached for her, a record of the debt reductions we’ve obtained, and a detailed breakdown of our fees.  As per [redacted]’s request, we also spent some time on the phone with her son to answer all of his questions to ensure that he and [redacted] are clear on the documentation and explanations we provided.National Debt Relief is pleased to say that [redacted] and her son have expressed to us their satisfaction with our explanations and the swift manner in which we addressed their concerns.  We are also proud to inform the Revdex.com that [redacted] will be remaining a National Debt Relief client.  We will continue to do our best in helping her achieve her goal of debt freedom!  Thank you once again. Yours Truly, Alex K[redacted]National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,  Thank you for forwarding to us [redacted] reply.  We at National Debt Relief surely understand how harassing phone calls can be a cause of frustration and annoyance to a consumer.  Of course it’s true, as [redacted] stated, that anyone can simply point a finger and assert that another, unknown person or company was responsible for some misconduct.  National Debt Relief, however, takes such matters very seriously and does not engage in blind finger-pointing.  As we stated previously, we conducted a thorough investigation into [redacted] matter by searching through our systems and all of our records.  National Debt Relief utilizes state-of-the-art software in all of our operations and our IT specialists are highly trained.  If a consumer’s name, phone number, or e-mail had passed through our database in the past, it would have been detected – in [redacted] instance, however, it was not. Therefore, at this time, we consider this matter to be closed.  Nevertheless, our request for [redacted] to provide us with the phone numbers from which he was called still stands.  Should he decide to provide them to us, he is free to do so at any time – our contact information is available on our website, [redacted].  Needless to say, our previous commitment to not contact him shall remain firm. Yours Truly,  Alex K[redacted]National Debt Relief

Dear Revdex.com,  Thank you for forwarding [redacted]’s concerns to our attention.  National Debt Relief is committed to providing first-rate service to each and every consumer who comes to us for professional assistance with their debts.  Upon receiving notice of [redacted]’s concerns,...

we performed a comprehensive review.  [redacted] contacted National Debt Relief on May **, 2017 to inquire about how we can help him resolve his debts with his creditors.  Consumers inquiring about our services are immediately connected with a certified debt specialist who provides them with a personal consultation.  The debt specialist will answer all of the consumer’s questions and analyze their eligibility for our debt relief program.  Our team members review information about the consumer’s financial hardship, outstanding debts, and certain personal information.  When [redacted] called in, our team member did obtain his home address which, of course, included his State of residence.  The team member then proceeded with the consultation as normal.  Unfortunately, he did not immediately notify [redacted] that he was ineligible for National Debt Relief’s program due to his State of residence, as he should have.  However, we would like to assure [redacted] that this was a mere oversight on our team member’s part.  Indeed, the primary reason why we ask for consumers’ addresses at the outset is to begin assessing their eligibility for our program.  The debt specialist here simply made an honest mistake, nothing more.  During our review of this matter we also listened to the telephone conversation with [redacted], which was recorded for quality assurance.  National Debt Relief consistently strives to maintain quality customer service to all of our clients, and potential clients.  We are proud to say that a review of the recording revealed that our team member was professional and respectful at all times.  When he informed [redacted] of his mistake, he cordially stated, “I am sorry to have wasted the last 14 minutes, I really apologize,” to which [redacted] responded, “Alright, thank you.”  The call ended with our team member saying, “I hope you have a good night and good luck." Finally, we’d like to give [redacted] further assurance that any personal information he provided was kept completely confidential.  National Debt Relief does not provide consumers’ information to any third parties.  Also, regarding [redacted]’s request to remove a hit from his credit, National Debt Relief only performed a soft credit check.  Meaning, it does not show up on his credit profile nor does it affect his credit in any way.  Once again, we extend an apology for any inconvenience and we wish [redacted] the very best of luck in the future. Sincerely,  National Debt Relief

Thank you for bringing [redacted]’s matter to National Debt Relief’s attention.  We at National Debt Relief consistently strive to offer and provide quality service to each and every consumer with whom we speak.  Upon receiving notice of [redacted]’s concerns,...

we immediately conducted a careful and comprehensive internal investigation. Our investigation of this matter involved searches of our telephone and e-mail records (incoming and outgoing), and examining our software database for [redacted]’s name and possible variations of her name.  All of our inquiries yielded no results for any historical activity related to [redacted].  Indeed, [redacted]’s name and contact information first came to our attention when we were notified of her complaint by the Revdex.com.  Therefore, National Debt Relief has concluded that [redacted]’s harassing phone calls were made by another company or person.  She explains in her correspondence that she was a victim of identity theft where her “number was fraudulently entered on a website, which later sold the number to various telemarketers.”  National Debt Relief does not purchase consumers’ contact information from any third parties.  Instead, we advertise our debt-relief services on the internet where consumers are invited to visit our website, www.nationaldebtrelief.com, and request a “Free Debt Relief Quote”.  Once we receive the request, one of our certified debt specialists reaches out to the consumer to explain our services and answer any questions they may have.  Had [redacted]’s contact information been submitted on our website we would have a record of it.  In this instance, however, we've found nothing at all. Over the years National Debt Relief has worked hard to become one of the leading debt relief providers in America.  Being a consumer-debt-focused service, our reputation depends on understanding consumers’ needs and expectations, which begins at the front door.  Therefore, we give every potential client the same level of care and courtesy that we give our existing clients.  Unfortunately, though, [redacted]’s contact information was never submitted to National Debt Relief and so we did not have the opportunity to provide her with our services.  We wish her the very best of luck in the future and she has our assurance that we will honor her request and not contact her.Sincerely, [redacted] 
[redacted]

Dear Revdex.com, Thank you for bringing [redacted] matter to National Debt Relief’s attention.  National Debt Relief consistently strives to provide quality service to each and every consumer.  Upon receiving notice of [redacted] concerns, we immediately conducted a careful and...

comprehensive internal investigation.Our investigation of this matter involved searches of our telephone and e-mail records (incoming and outgoing), and examining our software database.  Specifically, we performed searches of the following information, as it appears in his Revdex.com correspondence: [redacted] name (with possible spelling variations), phone number, address, and e-mail address.  Also, though his correspondence indicated that 5/**/2016 was the date of occurrence, we did not limit the time frame of our searches.  All of our inquiries yielded no results for any historical activity related to [redacted]. We have now concluded that [redacted] harassing phone calls must have been made by another company or person, attempting to utilize National Debt Relief’s good name for their own gain.  Indeed, we have formally notified the Revdex.com of such activity in the past, as we have a reputation to preserve.  Over the years National Debt Relief has worked hard to become one of the leading debt relief providers in America.  We, therefore, invite [redacted] to provide us with the phone numbers from which he was called so that we may have the opportunity to report this matter to the appropriate authorities.  If he so wishes, he may contact National Debt Relief directly – our contact information can be found on our website, [redacted].  We wish [redacted] the very best of luck in the future and he has our assurance that we will honor his request and not contact him.Yours Truly, Alex K[redacted]National Debt Relief

Dear Revdex.com, We we are pleased to inform you that we've communicated with [redacted] regarding her concerns and have now resolved them.  [redacted] has also informed us that she will notify the Revdex.com that this matter has been resolved and should therefore be closed.Should you have any additional...

questions regarding this matter, please don't hesitate to contact us. Sincerely,National Debt Relief

Dear Revdex.com, Thank you for bringing [redacted]’s matter to National Debt Relief’s attention.  We’ve communicated with [redacted] in an effort to resolve her concerns.  As she correctly stated, we had notified her financial institution to return all of the savings funds which she...

previously deposited – we had completed this even before she filed her Revdex.com complaint.  We’ve also explained to her that the delay in processing the withdrawal was due to a simple communication error with the financial institution.  National Debt Relief did not charge [redacted] any settlement fees because she had cancelled her program prematurely, before we were able to resolve any of her debts. We also obtained confirmation from her financial institution that they processed and mailed her withdrawal check shortly after she filed her Revdex.com correspondence.  We’ve been actively reaching out [redacted] since then to confirm that she received it – unfortunately, we’ve had no success in reaching her so far.  In an effort to ensure that this matter is concluded to her satisfaction, we will continue to reach out to [redacted].  If we are not successful in contacting her by Friday, December **, 2016, we will submit an additional, comprehensive response and close out her file.  Yours Truly, National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com, Thank you for bringing [redacted]’s matter to National Debt Relief’s attention.  We’ve reached out to [redacted] in an effort to resolve her concerns.  As she correctly stated, we had notified her financial institution to return all of the savings funds which she previously deposited – we had completed this even before she filed her correspondence with the Revdex.com.  We’ve also explained to her that the delay in processing the withdrawal was due to a simple communication error with the financial institution.  National Debt Relief did not charge [redacted] any settlement fees because she had cancelled her program prematurely, before we were able to resolve any of her debts. We also obtained confirmation from her financial institution that they completed processing her withdrawal shortly after she filed her Revdex.com correspondence.  Though National Debt Relief did not collect any fees, we were nevertheless happy to accommodate [redacted] by reimbursing the nominal 3rd party fees that she was charged, totaling $48.83.  We’ve spoken with [redacted] recently on the telephone and we can confirm that she has indeed received it. It is regretful that we missed out on the opportunity to provide [redacted] with the professional debt relief services that she sought.  Nevertheless, we wish her the very best of luck in all of her future endeavors. Yours Truly,   National Debt Relief

Dear [redacted], Thank you for your reply.  Needless to say, National Debt Relief understands your frustrations and desire for peace of mind.  We apologize if we did not clearly communicate the full extent of our internal investigation.  When we performed our inquiry, we searched our database for all of your information, which the Revdex.com had provided to us within the body of your initial correspondence.  Specifically, we performed individual searches of the following items: your name ([redacted]) with possible spelling variations, your phone number ([redacted]), your address ([redacted]), and your e-mail address ([redacted]).  Also, though your correspondence indicated 4/**/2015 as the date of occurrence, we did not limit the timeframe of the search; meaning, we would have detected your information regardless of when it entered our system.  Unfortunately, it yielded no results. You had also expressed your feeling that a deceitful party may have attempted to hijack National Debt Relief’s good name for their own benefit.  Given the thoroughness of our internal investigation and its “findings”, we share your suspicion.  National Debt Relief has worked tirelessly over the years to earn our reputation for integrity and dependability.  Unfortunately, it’s not uncommon for predatory entities to pose as well-known, reputable companies to attain short-term financial gains.  Indeed, we have formally notified the Revdex.com of such activity in the past, as we have a reputation to preserve.  We, therefore, invite you to provide us with the phone numbers from which you were called so that we may have the opportunity to confront them directly or to report this matter to the appropriate authorities.  Please also feel free to contact National Debt Relief directly – our contact information can be found on our website, www.nationaldebtrelief.com.Yours Truly, [redacted]

Dear Revdex.com,  Thank you for bringing [redacted]s matter to National Debt Relief’s attention.  We’ve taken the time to review her file together, answer her questions, and provide some clarification.  To briefly summarize, there was some confusion on [redacted]s part regarding how our...

fees were structured.  During [redacted]s enrollment in National Debt Relief’s program, we successfully obtained settlements with three creditors at 45%, 47%, and 48% balance reductions.  According to [redacted]s client agreement, our settlement fee is considered fully earned once she (1) approves a settlement offer that we obtain from a creditor and (2) makes her first payment to the creditor.  That is, if a settlement with the creditor entails just one payment then our fee is earned once the consumer makes that one payment.  By the same token, if the consumer approves a settlement involving multiple payments over an extended period, our fee is also earned once the first payment to the creditor is made.  When we reviewed [redacted]s file with her, she expressed her belief that we incorrectly billed our fee for the third account we settled because it was not fully paid off yet – that charging our fee after the first creditor payment was premature.  (The prior two settlements only required one payment to be completed.)  We recently spent some time on the telephone with [redacted] clarifying how our fee is structured, including that this information is also contained in her client agreement.  [redacted] appreciated our clarification and the attention we gave this matter.  As an added courtesy, we also extended [redacted] a small refund for the last account we settled.  National Debt Relief is happy to confirm that this matter has been resolved amicably.  Should you have any further questions, please do not hesitate to let us know. Yours Truly,   National Debt Relief

Dear Revdex.com, Thank you for bringing [redacted]’s matter to National Debt Relief’s attention.  We’ve taken the time to review her file together, answer all of her questions, and provide clarification on each of the points she raised.  To briefly summarize, there was some confusion on [redacted]...

[redacted]’s part regarding certain aspects of our service, such as how our fees are structured.  We earn our settlement fee once a consumer approves a settlement offer that we obtain from a creditor, and the consumer makes their first payment to the creditor per that settlement.  The $113.00 that [redacted] mentioned in her correspondence was a portion of our fee for settling one of her debts.  Though we earned our fee in full, we were glad to extend her a small courtesy in the form of a $113.00 refund.  In fact, we had sent her the refund even before she submitted her correspondence to the Revdex.com.  After speaking with our office, [redacted] has expressed her satisfaction with the attention we gave this matter and the courtesy we extended to her.  National Debt Relief is happy to confirm that this matter has been resolved amicably.  Should you have any further questions, please do not hesitate to let us know. Yours Truly,   National Debt Relief

Dear Revdex.com, National Debt Relief is a professional debt resolution provider helping consumers across America get out of debt.  We at National Debt Relief consistently strive to offer top quality services to each and every consumer with whom we speak.  Upon receiving notice of [redacted]...

[redacted] concerns, we’ve conducted a thorough review. On December **, 2015, [redacted] contacted National Debt Relief via our website, [redacted], requesting information about our debt relief programs.  One of our certified debt specialists immediately responded to [redacted] request via telephone and provided him with a professional consultation.  The debt specialist answered all of [redacted] questions and led him through our pre-approval process.  When an interested consumer is pre-approved by a debt specialist, they are instantly forwarded to our underwriting department for a multi-tiered analysis of their current financial circumstances.  A careful investigation into recorded telephone conversations with [redacted] show that, during the underwriting phase, his enrollment was declined due to some information in his application that needed clarification.  In response, the underwriter placed [redacted] file in “follow up” status hoping that, with more information, his application can be resubmitted and, ultimately, approved.  When a file is tagged as a “follow up”, a reminder is created in our system so that team members can reach back out to the consumer for additional information.  Unfortunately, numerous attempts to reach [redacted] were unsuccessful.  Indeed, our telephone logs show that no one was able to reach him until he later called back and stated that he was no longer interested in our services.  It was at that time that he requested for his contact information to be removed from our database.  Our records show that the team member whom he spoke with complied immediately. National Debt Relief can confirm that there have been no calls made ever since and, therefore, we consider this matter to be closed.  We sincerely hope this matter has not caused [redacted] significant inconvenience and we wish him the very best luck in the future.  Yours Truly,   Alex K[redacted]National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I will will forward the numbers from which I received telemarketing calls directly to National Debt Relief.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,National Debt Relief is a nationally recognized debt relief provider primarily devoted to average consumers who have fallen into financial difficulty with their creditors.  Over the years, our commitment to our clients and our principles have allowed us to grow and become an industry...

leader in helping consumers get their life back.  When we received [redacted]’s correspondence, we conducted a careful and comprehensive review.On October *, 2015, [redacted] decided to take control of her financial circumstances and enroll in one of the debt relief programs we recommend.  Part of the screening process in deciding what program to recommend includes, among other things, obtaining the consumer’s banking information.  The reason for obtaining clients’ banking information is to assist them in establishing a savings account for their program.  The client will utilize this dedicated savings account throughout their program to save funds, pay their creditors, and, when appropriate, to pay our fee for services rendered.  In order to properly set up this savings account, the consumer must provide their primary bank account and routing number.  [redacted] provided her banking information during the enrollment process but, shortly thereafter, the financial institution sent a notification regarding an error in linking with her primary bank account.  As [redacted] stated in her correspondence, we reached out to her to confirm that the account and routing information she provided were correct.  She then provided the same account and routing numbers and we resubmitted it, but the same linking issue persisted.  Unfortunately, numerous attempts to contact [redacted] were unsuccessful.  Indeed, we made several attempts via telephone and e-mail.It was later discovered that the “account number” which she had provided was actually her debit card number, and not a bank account number.  This was the reason why the two accounts were not linking properly.  Unfortunately, if the link between the consumer’s primary bank account and the savings account is not functional, neither is the debt relief program itself.  [redacted] eventually contacted us in February and we were able to explain that the financial institution needed her bank account number, not debit card number.  However, [redacted] then informed us that she decided to withdraw from her program because she was no longer interested. Needless to say, we were disappointed to have missed the opportunity to provide [redacted] with our services, especially where it was due to a simple miscommunication.  Undoubtedly, this matter could have easily been rectified by a quick review had we been able to contact [redacted] sooner.  Therefore, our offer to help her achieve the goal of debt freedom still stands and we sincerely hope that she has a change of heart.  In any event, we wish her the very best luck in the future.  Yours Truly, Alex K[redacted]National Debt Relief