Premier Hyundai of Tracy

I am rejecting this response because#!.I am not or ever will be your "customer"#I WILL drive away as many "customers" as I possibly can.#There was no misunderstanding if I had won...I did WIN! you need to read the card with the double [redacted] and check the rulesit clearly started that I had won the $prizeI called in and they refused to check the board for meon the $25, with the single [redacted] prize you are correct, it just entitles you to be entered into the grand prize round.#how many people did win??? ANY???

The customer was upset that he misunderstood the rules of the promotion that we were runningHe indeed had matching 7's and that qualified him to have a chance to win $5,but did not guarantee that he was a winner

Thank you for contacting us regarding Mrs [redacted] on the complaint with Revdex.com # [redacted] Mrs [redacted] was informed that the price she had seen on the internet was populated incorrect due to polling error data from our inventory provider, we thanked her for bringing the pricing error to our attentionAfter further investigation, we found other vehicles with the same pricing errors and we Immediately contacted the [redacted] which syndicates the pricing data to our various websites about this significant pricing errorAs a Point of reference our automotive group representative is [redacted] and after further review he agreed that there had indeed been an issue with the transfer of data which caused this pricing errorThe pricing error was addressed with immediate response from [redacted] and corrected on the websiteThe correct pricing information was communicated to Mrs***, along with the explanation of how this pricing error occurredMrs [redacted] would not accept our explanation and decided not to accept the price we offered her which was well below the retail market price on the vehicle of interestThis was a data polling error and was not bait and switch as disclosed on the Revdex.com ComplaintUnfortunately we were not able to sell the vehicle at the populated price as it would result in thousands of dollars of loss to the dealershipAs a company we respectfully apologize with sincerity to Mrs [redacted] for the pricing error that occurredAs a company we admit to the pricing error due to a transfer of data to [redacted] Thank you for your assistance in this matterIn the event you would like to verify the information regarding the data polling error contact me at [redacted] at Premier Hyundai of Tracy and ask for [redacted] - Executive ManagerYou can also Contact [redacted] District Manager for [redacted] at [redacted] Respectfully Yours! [redacted] Executive Manager Premier Hyundai of Tracy

I have been in contact with *** She did not purchase her vehicle from usShe purchased it from a sister store that has closed down since she purchased her vehicleI do not have immediate access to her information and will take some time before getting the information over to herPremier
Hyundai of Tracy is aware of her situation and we are trying to help her as efficiently as possible

Thank you for giving us the opportunity to resolve this disputeupon researching, it was discovered that the error was caused by a change in staffing in both the finance department and contracts processing departmentwe will be contacting Ms*** today to let her know that we have
sent check #*** in the amount of $1,to her lean holderplease rest assured with current staffing, measures are in place to prevent this unfortunate slip through the cracks from reoccurring

I am rejecting this response because: I read the game rules a dozen times and had several other people read them also to be sureYour sales personal were to verify my # on the board and they refused! I also met other people that has also won and you denied them as wellIf I dont recieve my $prize money im going to start a class action lawsuit and get EVERYONE paid their prize money!

Mr ***,I would like to clarify how the Money Carlo games worksAccording to the rules which are clearly stated on the game pieceIf you have the 777's that align on the game cardYou are indeed qualified to win a PRIZEThat prize could be anywhere from $25,(grand prize) $5,000, $2,or a $gift card In order to determine what prize you winYou would need to dial the number that was provided on the game piece and then schedule an appointment to come in to Premier Hyundai of Tracy to check your confirmation code to find out what prize you qualified to win or had wonThe odd's of winning the corresponding prizes are listed on the game piece as well$25,grand prize odds - 1:593,775, $5,odds - 1:80,000, $2,odds - 1:80,, $Gift Card odds 79,998:80,There is no purchase or donation necessary to enter or win. It is common practice for all associates here at Premier Hyundai of Tracy to treat all guests with the utmost respect and would have no reason to refuse to assistWe pride ourselves in providing excellent customer service and want our guests to feel at home. I would be more than happy to discuss over the phone for further clarification if needed at *** ***
Sales Manager of Premier Hyundai of Tracy

I have attached the check that was cut and issued to Ms *** lender on 04/03/

I am the new Sales Manager of Premier Hyundai of Tracy and I actually had the opportunity to meet with *** *** on 02/19/2016We were able to resolve the situation and make sure that he was 100% satisfied with the outcome and was able to drive away happy in a brand new Elantra!*** ***

I have been in touch with [redacted] since this review was received and the issue is currently being resolved by [redacted] the Sales Manager

This issue has been resolved and the consumer is satisfied

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you for contacting us regarding Mrs. [redacted] on the complaint with Revdex.com #[redacted]. Mrs. [redacted] was informed that the price she had seen on the internet was populated incorrect due to polling error data from our inventory provider, we thanked her for bringing the pricing error to our...

attention. After further investigation, we found other vehicles with the same pricing errors and we Immediately contacted the [redacted] which syndicates the pricing data to our various websites about this significant pricing error. As a Point of reference our automotive group representative is [redacted] and after further review he agreed that there had indeed been an issue with the transfer of data which caused this pricing error. The pricing error was addressed with immediate response from [redacted] and corrected on the website. The correct pricing information was communicated to Mrs. [redacted], along with the explanation of how this pricing error occurred. Mrs. [redacted] would not accept our explanation and decided not to accept the price we offered her which was well below the retail market price on the vehicle of interest. This was a data polling error and was not bait and switch as disclosed on the Revdex.com Complaint. Unfortunately we were not able to sell the vehicle at the populated price as it would result in thousands of dollars of loss to the dealership. As a company we respectfully apologize with sincerity to Mrs. [redacted] for the pricing error that occurred. As a company we admit to the pricing error due to a transfer of data to [redacted]. Thank you for your assistance in this matter. In the event you would like to verify the information regarding the data polling error contact me at [redacted] at Premier Hyundai of Tracy and ask for [redacted] - Executive Manager. You can also Contact [redacted] District Manager for [redacted] at [redacted] Respectfully Yours! [redacted] Executive Manager Premier Hyundai of Tracy

I am rejecting this response because. #!.I am not or ever will be your...

"customer"#2 I WILL drive away as many "customers" as I possibly can.#3 There was no  misunderstanding if I had won...I did WIN! you need to read the card with the double ** and check the rules. it clearly started that I had won the $5000 prize. I called in and they refused to check the board for me. on the $25,000  with the single * prize you are correct, it just entitles you to be entered into the grand prize round.#4 how many people did win??? ANY???

The promotional mail piece we sent out was fully compliant with California state law and DMW regulation.

The customer was upset that he misunderstood the rules of the promotion that we were running. He indeed had 3 matching 7's and that qualified him to have a chance to win $5,000 but did not guarantee that he was a winner.

Review: My wife and I purchased a vehicle in October of 2015. It was sold to us as new,even though it was a "demo" vehicle. A short time after that,we decided to cancel the [redacted] insurance and the dent protection on the car,because come to find out it would have been cheaper going thru our own private insurance. So I went in to cancel the [redacted] insurance and signed the cancellation form,when all of a sudden I am being told that the contract needed to be re-written due to "[redacted] Issues". When I asked what the problem was,I was told not to worry,that everything will be the same,but [redacted] needed the contract re-done for whatever reason. Even the finance manager that I dealt with seemed confused and was pulled out of the room to discuss the situation. Needless to say,we went ahead and signed the new contract assuming it had to do with the [redacted] insurance and dent protection we cancelled. We were assured that everything else stays the same,except this time we signed with a different date. When my wife went in to sign her portion of the contract they would not give her a copy of the contract because they thought we had the original still in our possession,which is false. Since then,I have asked several times for a copy of the contract, and have yet to be provided a copy of it. Now last night,I get a call from a sales person,and they are stating that they need us to bring the car in for a safety inspection and a smog check because the paperwork has yet to be sent in to the [redacted]. Supposedly the business office has been trying to contact us to bring the car in ASAP.I just find it funny that my contact information hasn't changed and they could not get a hold of us. My wife needs to signup for a Fastrack device,but cannot do so without the license plates of the vehicle,which are being held up by this process. I feel that the finance managers were being dishonest,and coerced us into signing the "re-written" contract. We are going on 4 months since the date of purchase and have yet to get a copy of the contract or [redacted] papers.Desired Settlement: We request that every option be made available to us to remedy the situation, regardless of impact. We would hope that somebody from upper management would respond with a fair and appropriate solution that would be satisfactory, including voiding the contract, and being reimbursed for down payment and payments made toward the car so that we may take our business elsewhere.

Business

Response:

I am the new Sales Manager of Premier Hyundai of Tracy and I actually had the opportunity to meet with [redacted] on 02/19/2016We were able to resolve the situation and make sure that he was 100% satisfied with the outcome and was able to drive away happy in a brand new 2017 Elantra![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Our family bought a car here last year. It's an [redacted], and it drives horrible. The dealership had done some upgrades to it, so it looked real cute sitting on the lot. So, yes it caught my eye. We bought it! Coming home that night from the dealer we heard a strange nose, like the tires were rubbing. So, they had us bring it back. The tires were rubbing on the back fender area. The needed to re paint that area and fix the rims that they had sold us the car with. Plus the body it was warped, needing to be replaced. Also the window tent had bubbles and scratches but they refused to replace it. The car is so rough on the road. Driving on the freeway you bounce all over the road. So far we have replaced 2 rims. Yes, they are after market rims. I asked the the dealer about getting the original rims. They said yes for $800.00. Why I ask? I feel that when the base price is $23000 and I paid for the up grades as well, I've already paid for both sets of rims and tires. We also paid $2500 for the extended service warranty. I've been calling and leaving messages but they haven't returned my calls. I called again this weekend and was given an email address and haven't heard back as of yet. Lux care is also a joke. They told us Lux Care would protect the car from spills, so not the case. My son spilt apple juice and it absorbed right in to the carpet. We paid $995 for that too. We traded in are old car for this car. They wanted to give us $4500.00 but we said NO. They ended up giving us $7000.00 for our 2005 [redacted] 300 but I guess with all the mark ups they got there wayDesired Settlement: Lux Care $995.00Extended Service Warranty $2500.00

Business

Response:

Dear [redacted] and [redacted],

We are sorry to hear that your not satisfied with the performance of your Lux Care. Although we cannot refund you the cost of the service I would suggest calling the customer service hotline to start the claim process for the apple juice. If the product is not working properly they will stand by the 5 year limited warranty that came along with it. I've included pictures of the contract so you'll have all the necessary information, also a picture of the back portion giving instruction on how to start a claim. We truly feel for your situation here at Premier Hyundai of Tracy, riding on rims can drastically change the handling out on the road. When a vehicle is upgraded at our dealership it is worked into the deal and accepted by both parties that the vehicle is sold as equipped, the original rims were not worked into the deal as well as the upgrades. As for the extended warranty, we can definitely submit a cancelation form which I have in hand for you, I can either mail this to you or we can set up a time and date for you to come see us here at Premier to fill out and we should be able to cut a check the same day for the value of the policy according to how many miles are on the vehicle. I would love to speak with you either over the phone or in person, and wish you the best.

Sincerely,

CRM Premier Automotive

209-820-3550 Ext. [redacted]

Review: This business has sent out a number of flyers stating different people have won $3,000 and when they get to the store they are being told they aren't actual winners even tho over the phone we are all being congratulated on being a $3,000 winner....there is nothing in the fine print of the ad that says it's only a chance to win on it....I called and spoke to 4 different people and got told something different each time I called, the first one was when I got congratulated on being a 3grand winner, 2nd time I called it was an automated system, 3rd time I called and spoke to someone that said his name was [redacted] and that we only won a chance to win something but that all calls are recorded for their company....the final time I called I spoke to a [redacted] and he simply told me I have to bring in the flyer with the conformation code and then just rudely hung up on me before I had finished asking him about it. I was not the only one that was a victim to this false advertising and feel very upset that these companies can get away with such false and misleading advertising. If I won $3,000 where is it and why is it ok for them to tell me I have won the money if there is no actual money being given away?Desired Settlement: I want the $3,000 that I was told I have won and then they refused to pay me when I got there.

Business

Response:

Dear Mr. [redacted],

We would like to sincerely apologize for the confusion in

regards to our promotion here at Premier Hyundai of Tracy. We in no way want to

trick or deceive our customers but our goal is actually to make coming into our

facility fun and exciting. We understand that this flier can be confusing and

would like to assure you that any promotions that come from our facility are

first compliance approved with the attorney general. There are clear

disclaimers throughout the flyer, stating first that, “matching a winning

combination on the flier qualifies you to play for the 3,000.” Also “if you’re

not a winner you will receive a $5.00 Walmart gift card as compensation, while

supplies last. “ The second disclaimer states “the customer must bring the

invitation to the event location to compare confirmation code to prize board to

determine if you have won $5,000.00, $3,000.00, or $100.00 cash.” The call

centers we have in place record every call and with the confirmation code we

can replay the call for quality insurance. We have are giving away 3,000 on

Monday morning and Mr. [redacted] himself would like to invite you come on back

down here, and get your name in the running for the grand prize. This is a

family run business and our customer service is of the utmost importance. Do to

the common misunderstandings with this flier Tony [redacted] has decided to stop

these promotions, and this will be the last drawing we will offer at the

dealership, we would certainly love to see your name pulled as the winner. We hope this response has cleared up any

misunderstandings, and wish you the best.

Sincerely,

Premier Hyundai of Tracy

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Business

Response:

[redacted],

As you can see, in the pictures I included of the flier, the disclaimers explains very clearly that matching a winning combination qualifies you to play the $30,000 instant win scratch off ticket contest. I assure you we do not want to deceive our customers, we simply want to make visiting, and or purchasing a vehicle at our location fun and exciting. Purchase isn't even necessary to win, as the winner of our contest knows! We are currently delivering a $3,000 check to the lucky winner of this weekends drawing! This is the last event we will be hosting here at this facility and we apologize for the confusion it has caused you and many others. If you still have questions or issues, we welcome you to come to our dealership and discuss them in person. Best wishes to you.

Sincerely,

Premier Hyundai of Tracy

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Consumer

Response:

I am rejecting this response because: there are no pictures attached and its not about you actually giving it away its about the false statements on your flier and how many times you host these kinds of things....you scammed people just to lure them into your shop...and thats the bottom line... I am not the only one that thinks so. You have wasted my time as well as other peoples time and should be reprimanded for it If I receive any other fliers regarding something like this from your company again I will be notifying the Revdex.com again as well as local news stations to catch you in the act. I wasn't even given a scratch off OR a $5 gift card like your flier says anyways.....just dealers trying to sell me a car and wasting my time.

Review: I was sold a service agreement for $2,995.00 and gap contract $795.00 ON 12/11/2013 I was told I could cancel with in time fram witch I did fax them cancellation letter and I seemed to be getting the the run around and no call back ext. So I drove to dealer and handed the finance officer, [redacted] copy of the cancellation notice. He called me and asked what the miles were on the car and he told me he would take care of the notice. That was three mounths ago and I still have not been refunded.Desired Settlement: 2995.00 and 795.00 Refund

Business

Response:

To whom it may concern,

We have issued a check today 4.1.14. The delay was due to not having the mileage on the original cancellation request and we do apologize for any inconvenience to the customer.

Customer Relations Manager

Premier Automotive

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