Premier Hyundai of Tracy

Review: I was mailed a game card and found I had triple seven prize. It was $5,000. The game indicated I should call the dealer first and see if my number match the number on the Prize Board. They refused to check the number on my Prize Board and did not pay my $5,000 prize.Desired Settlement: Pay me my $5,000 cash prize.

Business

Response:

The customer was upset that he misunderstood the rules of the promotion that we were running. He indeed had 3 matching 7's and that qualified him to have a chance to win $5,000 but did not guarantee that he was a winner.

Consumer

Response:

I am rejecting this response because. #!.I am not or ever will be your "customer"#2 I WILL drive away as many "customers" as I possibly can.#3 There was no misunderstanding if I had won...I did WIN! you need to read the card with the double ** and check the rules. it clearly started that I had won the $5000 prize. I called in and they refused to check the board for me. on the $25,000 with the single * prize you are correct, it just entitles you to be entered into the grand prize round.#4 how many people did win??? ANY???

Business

Response:

Mr [redacted],I would like to clarify how the Money Carlo games works. According to the rules which are clearly stated on the game piece... If you have the 777's that align on the game card... You are indeed qualified to win a PRIZE. That prize could be anywhere from $25,000 (grand prize) $5,000, $2,500 or a $25 gift card. In order to determine what prize you win... You would need to dial the number that was provided on the game piece and then schedule an appointment to come in to Premier Hyundai of Tracy to check your confirmation code to find out what prize you qualified to win or had won. The odd's of winning the corresponding prizes are listed on the game piece as well. $25,000 grand prize odds - 1:593,775, $5,000 odds - 1:80,000, $2,500 odds - 1:80,000 , $25 Gift Card odds 79,998:80,000. There is no purchase or donation necessary to enter or win. It is common practice for all associates here at Premier Hyundai of Tracy to treat all guests with the utmost respect and would have no reason to refuse to assist. We pride ourselves in providing excellent customer service and want our guests to feel at home. I would be more than happy to discuss over the phone for further clarification if needed at [redacted]

Sales Manager of Premier Hyundai of Tracy

Consumer

Response:

I am rejecting this response because: I read the game rules a dozen times and had several other people read them also to be sure. Your sales personal were to verify my # on the board and they refused! I also met 6 other people that has also won and you denied them as well. If I dont recieve my $5000 prize money im going to start a class action lawsuit and get EVERYONE paid their prize money!

Review: I received a flyer from Premier Hyundai Of Tracy on or about May,15,2014 entitled "Win Cash And Cars".It also gave me notice in bold letters "You May Have Won $30,000".It also included 4 separate tabs to pull & match 3 like objects under any particular tab & win from $3,000 to $30,000.Accordingly,I WON $3,000.I called the ###-###-#### & gave them my confirmation code [redacted] ( A person claiming to be located in New York took the call).I traveled to Tracy ,Ca. Premier Hyundai & located a person named [redacted] who then told me all I won was a $5.00 [redacted] Gift Certificate.I refused the gift card & stormed out & left because of their fraudulent deception / false advertised promises.It is no different had I won the [redacted],went to collect $3000.00 winning but they only gave me a $5.00 [redacted] Gift Card.Desired Settlement: This matter should be investigated per my complaint & Premier Hyundai Of Tracy given an ample opportunity to grant me the $3000.00 I've won and that Premier Hyundai stop it's deceptive unlawful practices!

Business

Response:

Dear Mr. [redacted],

We would like to sincerely apologize for the confusion in

regards to our promotion here at Premier Hyundai of Tracy. We in no way want to

trick or deceive our customers but our goal is actually to make coming into our

facility fun and exciting. We understand that this flier can be confusing and

would like to assure you that any promotions that come from our facility are

first compliance approved with the [redacted]. There are clear

disclaimers throughout the flyer, stating first that, “matching a winning

combination on the flier qualifies you to play for the 3,000.” Also “if you’re

not a winner you will receive a $5.00 [redacted] gift card as compensation, while

supplies last. “ The second disclaimer states “the customer must bring the

invitation to the event location to compare confirmation code to prize board to

determine if you have won $5,000.00, $3,000.00, or $100.00 cash.” The call

centers we have in place record every call and with the confirmation code we

can replay the call for quality insurance. We have are giving away 3,000 on

Monday morning and Mr. [redacted] himself would like to invite you come on back

down here, and get your name in the running for the grand prize. This is a

family run business and our customer service is of the utmost importance. Do to

the common misunderstandings with this flier [redacted] has decided to stop

these promotions, and this will be the last drawing we will offer at the

dealership, we would certainly love to see your name pulled as the winner. We hope this response has cleared up any

misunderstandings, and wish you the best.

Sincerely,

[redacted], CRM

Premier Hyundai of Tracy

Business

Response:

[redacted],

We understand your upset and feeling deceived. This is not how we would like to make our customers feel and we sincerely apologize for the confusion. I would like to request your confirmation code in order to receive the recordings of your calls to our call center. We are members of the Revdex.com because of our loyalty to customer service. In this matter we do have to stick to the facts and in order to show you as clearly as possible I have taken photos of the flier you received to prove the misunderstand is simply that. Attached is a photo of the game piece you've quoted in your rejection, as well as the disclaimers explaining how the sweep stakes actually works. I've also attached a photo of the last $3,000.00 winner to show you that this is no trick, we do have a winner with each promotion we send out, and like we said; We would love to have you come back down here and get your name in the drawing for the big prize. This is a family run business and customer service is of the utmost importance to each employee. Do to the common misunderstandings with these type of promotions [redacted] has decided to stop hosting events like this, making this drawing for $3,000.00 the last one of its kind. Please consider coming down and resolving this issue in person, I would love to discuss your problem and help everyone come to an understanding.

Sincerely,

[redacted], CRM

Premier Hyundai of Tracy

Consumer

Response:

I am rejecting this response because: I respectfully understand your professional position in this matter. I have re-read what you've label Disclaimer many times,in fact, prior to calling the second agent representative. Again,your explanations continues to fall flat. Your "Disclaimer" simply advises that after the first winning matches that indicates winning prize if less than $30,000,another opportunity to scratch of 6 of 30 will be afforded for a chance to win $30,000 & other possible prizes which may include $5.00 Gift Card.unquote... Please be advised,in the first instant scratch off I won $3,000 without question.In both calls made to your agent representative,I made it clear that I have always distrusted these types of gimmicks,yet,hoped this one would be of credibility. You now have asked for the confirmation number so that you could follow-up on business necessity : Confirmation #[redacted]

Respectfully Submitted,

[redacted]

Review: STAY AWAY FROM PREMIER HYUNDAI OF TRACY! My husband and I had a red 2001 Pontiac Grand Am in his name. On May 4, 2014 we financed a 2008 Chrysler Sebring in my name. When we financed this vehicle we traded in the Pontiac as a $2,000 down payment which is stated on my contract. It is now August, almost September in a couple days and my husband is receiving multiple tickets for the Pontiac after we traded it in months ago! When we went to DMV they stated, "We have no records of the Pontiac being in the car lots possession/ownership after you traded it in. You need to talk to the car lot since they did not do the proper paperwork." When I called Premier Hyundai of Tracy the first lady was no help and forwarded me to a voice mail machine. Highly upset, I called again and she finally forwarded me to the head lady. All she told me was that the registration for whoever has our old car will show up in about 100 days. Well, it's been over 100 days and my husband is still receiving tickets and if that were true DMV wouldn't have told us that the last information in their system is that the car is in my husbands name!! No one seems to want to fix the problem and now my husbands getting tickets for someone, who knows where, joy riding in our old car because the car lot did not do the proper paperwork and will not fix the problem. These people are dishonest so save yourself a headache and go to another car lot.Desired Settlement: I would like Premier Hyundai of Tracy to do the proper paperwork of getting the Pontiac out of my husbands name, find whoever they sold the Pontiac to, and have all the tickets for my husband dismissed and forwarded to the new rightful owner. We should not have to pay tickets for a car we no longer own because a car lot did not do the proper paperwork.

Business

Response:

[redacted],

My name is [redacted] and I am the customer relations manager for Premier Automotive and I would like to start my response with apologies for the struggles your dealing with. It sounds like you've tried everything in your power and nothings changed. I can definitely get this matter resolved, but it will take some help from you. I need some information about the vehicle that was traded in, a Vehicle Identification Number would be great, as well as the full spelling of the registered owner's name. I will do everything in my power to make sure this issue is resolved in a timely manor and would love to speak with you about finding resolution with you, as a valued customer we would like to make up for your lost time and effort. Looking forward to hearing back from you, happy labor day!!

Sincerely,

CRM Premier Automotive

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Consumer

Response:

Review: This company sent out a scratch-and-win mailer that deceptively shows you win a large amount of money. But you never win the money, you have to go to the dealership and enter your "official pin" number into a small box to see if you win...and of course you don't. I normally don't fall for these kind of scams and I realize they do it just to increase traffic to their business. In this instance, however, it was not clear that the PIN number was the actual test of winning rather than the scratched prize. I feel foolish. I have wasted 2 hours of my life on this scam and I wish they weren't able to do this to people. Why is it ok for them to show you've won the money when really all you've won is a chance to see if you've won?Desired Settlement: These deceptive scratcher mailers should be discontinued as they make false claims.

Business

Response:

The promotional mail piece we sent out was fully compliant with California state law and DMW regulation.

Review: Premier Hyundai of Tracy CA had posted an add VIA the internet claiming they had a 2010 [redacted] Wrangler for Sale for $23,850. My husband and I have been doing a lot of car shopping and saw this add on-line. We contacted the dealership and spoke to a salesman regarding the add. He gave us all of the information regarding the vehicle and even sent us pictures via text message. We we really like the vehicle and were very interested in it. The sales guy continued to keep in touch with us throughout the evening through multiple phone calls and texts. We agreed that I would make the hour and a half drive out there in the morning to take a look at the vehicle. Many phone calls and texts were sent through out the morning with the salesman until I finally arrived to the dealership. Upon my arrival, the vehicle was pulled up to the front of the building ready for our test drive. The salesman met with me and off we went for our ride. When we returned we went inside to figure out some numbers. The salesman pulled the add up on the internet and wrote the information down for his boss to review. The salesman took this information to a backroom and returned minutes later with someone from upper management. This person informs me that the add was wrong and the sticker price on the [redacted] is $29,999 if I was still interested. No! I didn't drive for 1 1/2 hours out of my way for the cost to be changed after I drove the vehicle. Through out the entire experience we were expecting this vehicle at the listed price of $23,850 as listed on the internet. Not once did the sale man say that the price was $29,999. He was going off of the internet add just like we had been. So the sales manager asked what I was willing to pay. And I told him that I was willing to pay the internet advertised price. He said he couldn't sell it to me at that price and offered to sell it at their lowest cost of $27,999 to me. No way! I was mad at this point. What a waste of my precious time and gas!Desired Settlement: I do not require a settlement. They wrongly advertised and I feel like they just got me to drive 1 1/2 hours to see something I couldn't afford. I wanted the [redacted] at the advertised price of $23,850 NOT $29,999.

Business

Response:

Thank you for contacting us regarding Mrs. [redacted] on the complaint with Revdex.com #[redacted]. Mrs. [redacted] was informed that the price she had seen on the internet was populated incorrect due to polling error data from our inventory provider, we thanked her for bringing the pricing error to our attention. After further investigation, we found other vehicles with the same pricing errors and we Immediately contacted the [redacted] which syndicates the pricing data to our various websites about this significant pricing error. As a Point of reference our automotive group representative is [redacted] and after further review he agreed that there had indeed been an issue with the transfer of data which caused this pricing error. The pricing error was addressed with immediate response from [redacted] and corrected on the website. The correct pricing information was communicated to Mrs. [redacted], along with the explanation of how this pricing error occurred. Mrs. [redacted] would not accept our explanation and decided not to accept the price we offered her which was well below the retail market price on the vehicle of interest. This was a data polling error and was not bait and switch as disclosed on the Revdex.com Complaint. Unfortunately we were not able to sell the vehicle at the populated price as it would result in thousands of dollars of loss to the dealership. As a company we respectfully apologize with sincerity to Mrs. [redacted] for the pricing error that occurred. As a company we admit to the pricing error due to a transfer of data to [redacted]. Thank you for your assistance in this matter. In the event you would like to verify the information regarding the data polling error contact me at [redacted] at Premier Hyundai of Tracy and ask for [redacted] - Executive Manager. You can also Contact [redacted] District Manager for [redacted] at [redacted] Respectfully Yours! [redacted] Executive Manager Premier Hyundai of Tracy

Review: This dealership is employing dishonest sweepstakes schemes to drive traffic to their dealership. I've never seen anything quite like this.My husband and I are both smart and successful people, and yet we were duped by Premier Hyundai of Tracy's sweepstakes scheme. We received a sweepstakes card in the mail. We, like everyone else who have written bad online reviews about this dealership about being duped about this place, "matched" winning numbers to win a cash prize. We thought it was too good to be true, but we carefully read the front, back, and all fine print and everything seemed legit. We had to call a number to confirm our attendance of the special event to claim our prize, and the recording confirmed me by my full name. This scam was so well crafted, and the sweepstakes card was so well worded, and dishonest, that when we arrived at the dealership and complained(after being informed the event was carefully crafted to get us to their dealership) the guy that runs the advertising even, Dave, smirked and said "Legal approved it." When then complained to the general manager, [redacted], he became very defensive and yelled at us because we complained that his advertising practices were unethical. It was clear to us that we weren't the first to complain and he was growing weary with all the complaints.There are several complaints about this place on Yelp with people complaining about this dealership because of their sweepstakes scheme. One reviewer commented witnessing an elderly lady crying in the parking lot after being scammed.It is highly unethical to purposefully deceive people for purposes of driving traffic to your store. The managers we spoke to informed us that they were desperate to get rid of inventory, which is why they employ a special advertising company to run the scam. We couldn't believe they admitted it to us. To protect themselves, they kept my sweepstakes card so that I couldn't go the media with it, and refused to provide us with last names/business cards.Desired Settlement: 1.)Publish complaint on your website, and share information with any other consumer rights affiliates. 2.)Mandate dealership not be allowed to continue this advertising scheme. 3.)Impose a penalty fee to dealership (if applicable).

Business

Response:

[redacted],

We are sorry to hear that you were unsatisfied with your experience here. Two customers have won from this location, a brand new car, and also a large sum of money. All of the disclaimers are clearly stated on the flyer you received in the mail and all customers are told the chances of winning is close to that of playing the lotto. The sweepstakes we offer to our customers is 100% compliance approved. Even the California lottery is passed through legal teams to insure the safety of both parties involved. We are not in agreement with your accusations related to the traveling sales manager, and assure you we do not employee salesmen who would chose those tactics. If you would like to discuss this further, please feel free to contact me here at the dealership, I would be happy to clarify any misunderstandings.

Premier automotive CRM

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Review: Premier Hyundai of Tracy sold us a new Elantra Limited on 8/9/2013. In the contract is a Pre-paid maintenance worth $2,168.00, which the finance manager said that this pre-paid includes oil and oil filter change, tire rotation and major maintenance such as the 5K interval, 15K, 30K, 60K and 90K. However, on our first visit, we were surprised to learn that the pre-paid maintenance only include oil and oil filter change within the 90K mileage... that's it! We complained to the store manager that this was NOT what we agreed on when we signed the contract. This is FRAUD! We were made to believe for services that is NOT being done because now the maintenance crew is saying pre-paids are just oil and oil filter change only.Desired Settlement: REFUND the full amount plus interest! If they are not giving us back the interest, then two free services must be given to us.

Business

Response:

To Whom it may concern,

A check has been issued to [redacted] to refund the full amount, plus interest as requested in the resolution. We apologize for the inconvenience of the miscommunication, we were misinformed and would like all parties involved to understand that the information given to the customer was not given to mislead or misdirect his purchase choices. We hope the resolution is sufficient and hope to do business in the future.

Sincerely,

Customer Relations Manager

Premier Automotive