Premier Meat Company Reviews (%countItem)
Premier Meat Company Rating
Address: 5030 Gifford Ave, Vernon, California, United States, 90058-2726
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+1 (323) 277-9100 |
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I am the owner of a boutique catering company called *** of ***. I have been with Premiere Meats for about three years. They supply almost all of our proteins. We are a smaller account, so getting attention from our Sales Rep has never been easy, but we've been overall happy with the quality of product they deliver over the years and they have been easy to work with.
We recently had a string of problems that did not get resolved by the company and I don't know where else to turn to to make them do what is right.
I started a side concept in addition to *** of *** called "***". My rep helped me out with this and we settled on having Premier pre-portion the chicken for us to maintain consistency and save on labor. Additional labor charges from Premier were never discussed. We had our first delivery of the pre-cut chicken on/around Nov 17 and received an invoice that was exactly the pricing my rep and I discussed. Then, when we officially launched the concept in January, I placed a re-order of the same product, there was an additional $128 in labor tacked onto the bill on 1/11and when I asked my rep, he said that it was the labor they figured out on portioning the chicken. This was NEVER approved by me and when I asked him about it he would try and get a credit approved. My entire concept is based on chicken and the given pricing of the chicken. Never to hear back on this subject from my rep.
The following weekend, we order the chicken un-portioned so as to avoid labor fees. I never check inside the boxes of meat we receive, because if the label is correct (which it was), the contents have always been correct. 8pm on Saturday night before our event the last task is to portion chicken. The first 10 lb box is the cut we ordered, but the second 40 lb box is ALL CHICKEN WINGS. We then have to rush to *** to buy retail priced chicken below the quality we ordered from Premiere, causing overage in labor and not enough product for our Sunday.
Product_Or_Service: rocky's free range chicken split breast
Billing Adjustment (continued from above Complaint- ran out of characters) I emailed my rep images of the incorrect product and what I wanted to have happen to make it right on a Sunday and never heard back. I finally called his supervisor on a Thursday. I work 14 hours a day and am starting a second business and don't have time to chase down a purveyor to help me out. When I asked them for what I wanted they said they would only issue partial credit and that is not enough to make it right and I told them
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@premiermeats.com
cust*** has been purchasing from premier meat for about 2 years. she knows the process of returns and is supposed to check each order before receiving, thus, giving her an ample amount of time to return or complain. we were notified of the complaint after she has already used the product and did not return it for credit, like is agreed. furthermore, premier meat company offered some compensation, which was refused. cust*** wanted full credit on product used and extra fees she came up with. we feel like this complaint is not legit as the cust*** did not follow company protocol and used the items.
(The consumer indicated he/she DID NOT accept the response from the business.)
I notified my sales rep immediately upon discovering that the product was incorrect. He never responded. Then again on Sunday night I emailed him and showed him images. WE COULD NOT USE THE PRODUCT. IT WAS ALL CHICKEN WINGS. I had to call a manager finally on Thursday to see what was going on. What is the point of having a sales rep if you can't get in touch? I work 14 horus a day and don't have time to call the office in addition to my sales rep that earns his living on my orders. I HAD TO GO TO A GROCERY STORE AND PAY ADDITONALLY FOR CHICKEN SINCE THEY SENT UNUSABLE PRODUCT. THE "EXTRA FEES" I CAME UP WITH ARE THE COST OF THE CHICKEN I HAD TO BUY BECAUSE PREMIERE DID NOT DELIVER WHAT I ORDERED AND I COULD NOT USE IT (IT IS STILL IN MY FREEZER AND I MENTIONED THEY ARE WELCOME TO RETRIEVE IT) AS WELL AS THE EXTRA LABOR I HAD TO PAY FOR SOMEONE TO GO TO THE STORE. Regarding the second complaint: I paid for ALL PRODUCT I USED. This is a false claim. I am disputing paying for the UNAPPROVED LABOR on product that I purchased- not the actual product. WE ARE DEALING WITH TWO SEPARATE COMPLAINTS HERE- BEING CHARGED FOR UNAPPROVED LABOR AND AN UNUSABLE ORDER FOR DELIVERY.
As we said before. Our return policy is very clear. cust***s must call the company and have a return generated through our cust*** service and NOT wait for a sales response. the cust*** is frustrated, using capital letters in her complaint when all she had to do, after working with us so long, was to call it in for a pick up and a swap. We are not responsible for other business decisions on labor and product bought outside our company.