Premier Roofing Company

The day after the complaint was filed- Premier Roofing General Manager *** *** called the homeowner and left a voicemail to schedule another inspection Our team has completed repairs on the area of the leak- including tearing up roofing and applying more ice and water shield We
suspect that the leak is originating at the siding or a window in the same area Until we are called back to schedule an inspection and water test of the property there isn't much we can do Please advise the customer to call our General Manager *** *** at tel:*** at her earliest convenience

We are in contact with the customer and will resolve everything

Our Sales Manager *** *** reached out directly to the homeowner and informed me that this issue was resolved as of days ago Please advise if that is not the case

The agreed upon invoice total for the roof replacement and the line item total for the scope of work of the roofing project have been shared with Ms*** for her to viewWe came to a price agreement ($9682.43) with the insurance provider for less than what is included in the scope of work line item total ($10048.41)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We spoke with the homeowner and they are satisfied with our response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I apologize for the slow reply as the Revdex.com notifications have been sent to my SPAM for the last several weeks. I am told that the repair has been completed some time ago by our staff and the situation should be resolved

I called the cell phone number provided and left a voicemail to discuss the situation on Dec Have not heard back
Please advise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have two reasons for my complaint. 1. I would like to inform others about the workmanship of my roof and how Premier Roofing has    not completed my job to my satisfaction. 2. I want my job completed and the issues resolved professionally and I want compensation for...

the damage to my gutters.    Additionally I would like these issues resolved in the next 7 days.

We have spoken to the homeowner and are working on fixing the issue.

We are currently working with the homeowner to make sure that all issues are addressed

Complaint: [redacted]
I am rejecting this response because:  We have been told that flashing wasn't installed in one portion of the roof which causes the rain runoff from the roof to flow down near the front door.  I won't be able to provide the proof you require to prove I am not lying about the phone calls because my land line does not list individual calls because I have an unlimited call plan.  If you'd like me to send you a copy of my phone bill that shows I have an unlimited call plan and stipulates that individual calls are not listed on the unlimited calling plan, I will happy to provide that documentation to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is a totally different complaint.  They are assuming that it relates to the other complaint.  I have called the local office who referred me to the Denver number.  I have called there and was told that I would receive a call back.  I also called again and the call was answered by what I assume was an answering service because it was after 5:00.  I told them this was my 3rd call and they assured me I would receive a return call.  I called again yesterday.  If need be, I'll pull my telephone bills to prove this.Perhaps Premier shouldn't assume that this complaint was related to the still unresolved previous complaint.  
Sincerely,
[redacted]

We have made contact with the homeowner and are working to resolve the matter.

We are unable at this time to provide a response as we do not have a specific request for an amount of money being requested.  We disagree in principle with the complaint for several reasons, both on the substance of the claim of damages and based on our contract with the customer.  Please...

provide a specific request for funds and provide either an estimate or a scope of work being requested as we are unable to respond to the request in its current form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2016/01/05) */
Mr. [redacted] was notified in writing that his project was cancelled yesterday at 6:34 AM as soon as our staff returned to work after the holiday. We do not typically charge cancellation fees if no costs are incurred to the company- and it was...

never inferred to the customer that he would face a penalty. In his request for cancellation- he never made any request for a written verification that there would be no penalty and the Company assumed the matter resolved when the customer thanked our General Manager in writing.
We are unsure of the purpose of the complaint to the Revdex.com and ask that it be removed.
Attached is the email correspondence between Mr. [redacted] and Mr. [redacted] our General Manager.
Regarding the timeline in question (178 Days) we would dispute the specifics of this matter however we feel that would be counter-productive and not part of the desired resolution. Mr.[redacted] is free to procure the services of another contractor and will not be pursued by Premier Roofing in any way.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/06) */

Premier Representatives have been to the property more than a dozen times to survey the item at the center of this warranty repair request. We can provide service records and receipts supporting this.  We can also provide phone records indicating that no one on our staff has been contacted by...

[redacted] until today since our last meeting at the site several months ago.  We are unaware of 4 prior unanswered attempts to contact our staff prior to today.  If [redacted] can provide those phone records, we will issue an apology for poor responsiveness.Each time we have investigated the leak we have come to the same conclusion- that the roof is not leaking- but rather the HVAC equipment mounted on the roof as well as the junction where it runs in to the exterior wall is leaking. We hired Olsen HVAC to send a repair technician to the site where he met with our General Manager [redacted], [redacted] and her property manager several months ago.  At this time, the representative from Olsen assessed that the roof was not leaking and that large sections of the HVAC ducting and flashing would need to be replaced and reflashed to prevent leaks.  At that meeting, [redacted] agreed with the assessment and our General Manager was left with the understanding that [redacted] would seek the assistance of an HVAC company to stop the leaks.We have never avoided [redacted], our records indicate that we have not heard from her for several months until today- and we do not agree that we have been avoiding her phone calls or shirking our responsibilities to our warranty.We ask that [redacted], per the verbal agreement made in the last meeting at the site, hire Olsen HVAC or another HVAC contractor so that they may complete the recommended repairs to the HVAC equipment which is the source of the leaks.  If need be, we can procure another inspection from another HVAC company to support the conclusions reached during the last investigation- however we were never compensated for the last inspection we procured from Olsen HVAC as we felt it was good customer service to cover that expense.  Any future inspections from other contractors may require additional payment.If [redacted] would like to take the matter up with the Revdex.com's Arbitration Department, Premier is amenable to that process to avoid a protracted debate on the subject.  We agree that the matter has gone on long enough as we have spent thousands of dollars on service calls for deteriorating and poorly installed HVAC equipment which was on the roof prior to our roof installation.