Premier Telecom, LLC

Sent: Tuesday, January 27, 3:PM To: Rita G***; drteam; drteam Cc: [redacted] Subject: # [redacted] In regards to complaint # [redacted] The home was completed on October 17, The customer was given ample time and tried different lenders to obtain financingWe sent a day letter per the terms of the contract on December 9th, 2014, and in addition he signed a cancellation form twice He was unable to fulfill the obligation so the home was put back on the market It has since sold and closedHis refund check for the total amountgiven to Anglia (earnest money and in upgrade money) was issued and sent to the address provided to AngliaAttachments include day letter, copies of refund checks, and cancellation forms John RN [redacted] Director of Sales Anglia Homes o 281-943-c 281-904-f 281-586-jn***@angliahomeslp.com

In regards to complaint # [redacted] , we are pleased to say she closed on [redacted] as she requested and was very happy at her buyer walksThe first walk on ***went well and the home was tightened up and they closed on *** We always strive to do our best for each customer and they were no exception We look forward to them enjoying their home and consider the matter resolved If you have any questions feel free to contact me Thanks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI would like to say that due to the new Superintendent that took over the construction of our home was the best move Anglia could have made He was amazing and pulled off the impossible, during our walk through on [redacted] we were pleasantly suprised what he completed and it looked great A few minor paint touch ups which is and that allowed us to breathe easy, he is a force to be wreckened with and Anglia should be thankful they have someone like him to complete their homes to a homeowners satisfaction! There were several bumps in the road but we are pleased to say we are in our home and slowly settling in One thing is I would not reccommend using their financial ( [redacted] ) the issues with them is one I still am upset about and have already begun working with my credit union to get rid of them I realize I can be difficult however I became that way due to the way I was treated They do not listen to you, you are rushed when asking questions, and of course blamed if something is wrong Our closing went fine, at first We left about min into our drive home we were called from [redacted] because the cashiers check for our down payment did not have our bank name listed on it, well I knew that and told that the day before when I was called because our bank is actually back home in [redacted] (we were told to keep it to show banking history) we use a shared banking branch here The shared bank would not issue a cashiers check as we were not account holders with their bank., we took the cash out and went to another bank (that I am joint acount holder with my ***) and they issued me a cashiers check so I assumed all was fine When he called me he had an attitude and said "you did not do what I told you to do" I was taken back at his aggresive tone, I told him no I told you it would not have our bank name on it you asked HOW we did our banking here and I explained that As my [redacted] and I listened to him and they way he was talking to me I told him I will call the title company and deal with them and I hung up All in all about hours later I had my bank (back in [redacted] ) wire the money and all was done The home is beautiful and I am happy but I am not satisfied with the financial aspect and would NOT reccommend anyone use them

Revdex.com: This letter is to inform you that [redacted] Homes has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] 12:40:PM and assigned ID [redacted] Regards,

Subject: [redacted] Regarding Claim # [redacted] : While Anglia Homes strives to fulfill all of our customer's requests, we were unable to build the desired home on the specific lot in question with a left side driveway due to building guidelines set by TxDOTAnglia Homes offered several solutions to Mrand Mrs [redacted] , none of which were satisfactory to themRegretfully, we made the decision to invo*e Paragraph Seven of the Purchase Agreement, which was signed by the potential home buyers, and states: "If Seller, in its sole discretion, determines that it is not able to construct the improvements to the property to Purchaser's satisfaction, if Seller determines that an irreconcilable dispute has arisen between Seller and Purchaser or if Seller is not able to perform hereunder for any other reason beyond its control, including, but not limited to, its inability to acquire title to the lot designated above, this contract shall terminate upon Seller's giving Purchaser five days written notice and returning of Purchaser's Earnest MoneyUpon receipt of the returned deposit, Purchaser shall have no further claim." Mrand Mrs [redacted] were notified that we would be invo*ing Paragraph Seven of their Purchase Agreement by written letter, and were refunded the full amount of their Earnest and Option money Please do not hesitate to contact me for any additional information, or further inquiries regarding this matter Jacquelynne * [redacted] | Warranty Coordinator | Anglia Homes office: [redacted] - fax: [redacted]

To Whom It May Concern: The lots in question in Panorama Village are closely monitored by the city and we have received no violations regarding trash, weeds, or mowingAfter an inspection of the lots, we were unable to find any garbage or anything to be regarded as “trashy and ugly”, only empty lotsUnfortunately we are unable to control the habits of the natural wildlife, so we suggest anyone in the outdoors at any time, please be aware of their surroundings as it is common for animals to be present outsideHowever, due to your concerns, we have had the lots freshly mowed as a courtesy, although they are regularly maintained Anglia Homes builds all over the Houston area, and as such has different schedules regarding when to build homesCurrently we still plan to build homes on the lots in question, but are unable to provide a timeframe, as this is company information which we are not required to discloseWe feel that we have not misrepresented any truths as homeowners were told we would build on the lots, and our intention remains the same With Regards,Jacquelynne B [redacted] / [redacted] Style Definitions */

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10883503, and find that this resolution would be satisfactory to me

Good Morning,The potential homeowner cancelled their contract with Anglia Homes on 12/05/After that time it takes four to six weeks for Anglia Homes to process an Earnest Money RefundAnglia Homes has no intent to withhold the five hundred dollars and is in the process of refunding the money
For additional questions I would suggest contacting the Sales and Loans Department at our corporate office.Thank You,

To Whom It May Concern:Mr*** closed on his home in December of and his warranty is past it's expiration dateOur warranty covers any defects with the home only, and does not include any damages caused due to lack of homeowner maintenanceOur inability to monitor how each individual
maintains and keeps their home, prevents us from extending our warranty to cover anything past the parameters that are laid out to the homeowner upon the close of their homeWe do, however, provide every homeowner with a warranty manual that outlines all provisions, exclusions, and expirations of their warranties as well as a Homeowner Maintenance Manual that outlines different processes to keep each home maintained, and when to inspect various aspects of the home to ensure damages are not caused because of neglectWe are unable to extend Mr***'s warranty, and will not be repairing any damages caused by homeowner negligenceThank you,

Sent: Wednesday, January 07, 6:PM To: drteam; drteam Subject: case number *** In regards to case # ***, we were able to speak with *** *** today Our area construction manager will send someone over tomorrow to start work on correcting his patio issue He
was happy with our suggested resolution and we hope to have this matter cleared up by early next week Feel free to contact me with any questions Thank you for the help John ** *** Director of Sales Anglia Homes o 281-943-c 281-904-f 281-586-

Sent: Thursday, January 08, 1:PM To: drteam; drteam Cc: Jackie Byers Subject: *** In regards to case # ***, We are in the process of refunding her earnest money as we received a signed cancellation form on January 6, This form is part of the attached paperwork
While *** *** to make all customers happy, sometimes changes to the floor plans are necessary due to different reasons The floor plan on the Internet is an artist rendering and has a disclaimer that reads as follows: Architectural depictions and floor plans are artist's concepts for illustrative purposes only and may include various features and options not part of the base planAll dimensions are considered to be approximateElevation, floor plan, and prices are subject to change without notice. The floor plan handout which is initialed by buyer and attached, has a similar disclaimer that reads as follows: All square footage is approximate Anglia Homes reserves the right to change specifications without notice I have also attached copies of the paperwork from the buyer's pre - construction meeting The forms attached include a copy of the blue print showing the change It was used to establish where they would like their cable outlets. We hope this helps resolving this matte** Feel free to call me with any questions Thank you John ** N*** Director of Sales Anglia Homes * *** * *** * *** ***

It is most unfortunate that Mrs*** was unable to
close on one of our homesHowever, we have had no response from her except
through the Revdex.comAfter leaving her several voicemails
requesting that she contact us regarding her contract, leaving both direct
business numbers as well as personal cell phone numbers as a method of
communication no phone calls were ever returned, nor emails receivedMrs
*** has yet to provide us with a letter of approval from an outside lender, and we are unable
to approve her through our in house lender, so we have been forced to cancel
the contractA check has been issued to Mrs*** for a refund of her earnest money and we wish Mrs*** all the best in her future endeavors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, August 31, 12:PM To: drteam Subject: complaint Hello my name is Laura *** and I had an issue with Anglia homes in the pastA few months ago actuallyWe never received our deposit back and we were told we wouldI was told it was mailed several timesIts been almost months and the sales adviser said he just mailed it last weekWhy it took so long I dont know but we still have not received it and I would like to make another complaint thanks
Regards,

Sent: Tuesday, *** 30, 9:AM To: *** Subject: *** In regards to the complaint #***, we received the required warranty request on *** I have attached the completed warranty form that was finished and signed on *** While we strive to do our
very best to handle all warranty calls immediately, due to trade and customer availability some things may take longerWe believe the customer is happy with the completed work and we hope they will enjoy their beautiful home *** ** ***
*** ** ***
*** ***
* ***## c ###-###-#### f ###-###-#### ***

In regards to complaint #[redacted], we are pleased to say she closed on [redacted] as she requested and was very happy at her buyer walks. The first walk on [redacted]0 went well and the home was tightened up and they closed on [redacted].  We always strive to do our best for each customer and they were no...

exception.  We look forward to them enjoying their home and consider the matter resolved.  If you have any questions feel free to contact me.  Thanks.

Sent: Tuesday, January 27, 2015 3:13 PM To: Rita G[redacted]; drteam; drteam Cc: [redacted] Subject: #[redacted]   In regards to complaint # [redacted] The home was completed on October 17, 2014.  The customer was given ample time and tried different lenders to obtain...

financing. We sent a 5 day letter per the terms of the contract on December 9th, 2014, and in addition he signed a cancellation form twice.  He was unable to fulfill the obligation so the home was put back on the market.  It has since sold and closed. His refund check for the total amountgiven to Anglia (500 earnest money and 8566 in upgrade money) was issued and sent to the address provided to Anglia. Attachments include 5 day letter, copies of refund checks, and cancellation forms.  John R. N[redacted] Director of Sales Anglia Homes o 281-943-5288 c 281-904-4205 f 281-586-2040 jn[redacted]@angliahomeslp.com

Revdex.com:
This letter is to inform you that [redacted] Homes has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] 12:40:27 PM and assigned ID [redacted].
Regards,

From: [redacted] [mailto:[redacted]] Sent: Monday, January 12, 2015 3:21 PM To: drteam; drteam Cc: Jackie Byers Subject: [redacted]    In regards to complaint #[redacted],   The earnest money refund check was cut and mailed on Friday, January 9, 2015 to the address provided by the buyer.  We believe they should receive it shortly.   In regards to the rendering in question, bedroom number 4 has been corrected for the approximate dimensions.  We do maintain that the advertised square footage of the home to be true and accurate per the architect drawings and plans.   We believe this resolves any issue in question       John R. N[redacted] Director of Sales Anglia Homes [redacted] [redacted] [redacted]

Revdex.com:
This letter is to inform you that Anglia Homes has given us our refund even do they [redacted] at least I got it on Monday 11/17/14 delivered to my home as requested. In the future I hope they process cancellations in a timely manner. The resolution it...

proposed for my complaint, filed on 11/5/2014 10:07:22 AM and assigned ID [redacted]
Regards,