Premiere Property Services

[redacted] and [redacted] rented an apartment at [redacted] by signing a RentalAgreement with Premiere Property Services which became effective March 1, and was toexpire on February 29, [redacted] and [redacted] turned in the apartment keys on April 27,without fulfilling the termsof the Rental Agreement.On May 14, 2015, a full Deposit Disposition Statement for the rental unit was mailed to [redacted] and [redacted] at [redacted] ***Spkane, Wa99207, the address supplied by [redacted] .The deposit disposition included the results of the move-out property inspection, copies of thework orders, cleaning charges and overage charges for additional carpet cleaning due to animalurine saturation in several parts of the carpetAlso included was billing for unpaid rent for Apriland the late fee.Premiere had no further contact with either Ms [redacted] or Mr [redacted] until the receipt of anemail from [redacted] on October 21, Premiere Property Staff responded immediately witha second copy of the Deposit Disposition Statement and its supporting documentsPremiere issurprised by the Revdex.com complaint dated October 22, in which [redacted] claims she mademultiple attempts to contact our office.On June 15, 2105, Premiere Property Services issued a Day notice to pay the $881.53balance due PremiereWhen no payment or promise of payment was received from either [redacted] or [redacted] , the delinquency was reported to Experion Credit on August 11, [redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear belowWe had given a dollar deposit to help with cleaning and such also they are charging us for small nail holes which in our contract it said it was OKThey are charging us for paint which makes no sense we lived there weeks. Regards,*** ***

*** *** and *** *** rented an apartment at *** * *** by signing a RentalAgreement with Premiere Property Services which became effective March 1, and was toexpire on February 29, 2016.*** and *** turned in the apartment keys on April 27,without fulfilling the
termsof the Rental Agreement.On May 14, 2015, a full Deposit Disposition Statement for the rental unit was mailed to*** and *** at *** ** *** ***Spkane, Wa99207, the address supplied by ***.The deposit disposition included the results of the move-out property inspection, copies of thework orders, cleaning charges and overage charges for additional carpet cleaning due to animalurine saturation in several parts of the carpetAlso included was billing for unpaid rent for Apriland the late fee.Premiere had no further contact with either Ms*** or Mr*** until the receipt of anemail from *** on October 21, Premiere Property Staff responded immediately witha second copy of the Deposit Disposition Statement and its supporting documentsPremiere issurprised by the Revdex.com complaint dated October 22, in which *** claims she mademultiple attempts to contact our office.On June 15, 2105, Premiere Property Services issued a Day notice to pay the $881.53balance due PremiereWhen no payment or promise of payment was received from either*** or ***, the delinquency was reported to Experion Credit on August 11, 2015.*** *** *** *** ** *** *** *** * *** *** ** *** * ***

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We had given a 600 dollar deposit to help with cleaning and such also they are charging us for small nail holes which in our contract it said it was OK. They are charging us for paint which makes no sense we lived there 3 weeks. Regards,[redacted]

[redacted] and [redacted] rented an apartment at [redacted] by signing a RentalAgreement with Premiere Property Services which became effective March 1, 2015 and was toexpire on February 29, 2016.[redacted] and [redacted] turned in the apartment keys on April 27,2015 without fulfilling the...

termsof the Rental Agreement.On May 14, 2015, a full Deposit Disposition Statement for the rental unit was mailed to[redacted] and [redacted] at [redacted]. Spkane, Wa. 99207, the address supplied by [redacted].The deposit disposition included the results of the move-out property inspection, copies of thework orders, cleaning charges and overage charges for additional carpet cleaning due to animalurine saturation in several parts of the carpet. Also included was billing for unpaid rent for April2015 and the late fee.Premiere had no further contact with either Ms. [redacted] or Mr. [redacted] until the receipt of anemail from [redacted] on October 21, 2015. Premiere Property Staff responded immediately witha second copy of the Deposit Disposition Statement and its supporting documents. Premiere issurprised by the Revdex.com complaint dated October 22, 2015 in which [redacted] claims she mademultiple attempts to contact our office.On June 15, 2105, Premiere Property Services issued a 30 Day notice to pay the $881.53balance due Premiere. When no payment or promise of payment was received from either[redacted] or [redacted], the delinquency was reported to Experion Credit on August 11, 2015.[redacted]

Original hiring was quick and dirty.** came to the house and fit me into a busy schedule and seemed really accommodating. Things felt good and we hired them the following day and left town. Our first tenant complained the company was rude during multiple complications during her stay, although she wasn't the best tenant either. The contract with the tenant ended early and two days later the home was broken into. The process of getting the place back on the rental market was average. Upon the expiration of the annual contract apparently I disappeared. No returned phone calls. Emails took days to respond to, or were extremely short and not thorough. I just wanted a simple walk through of the property for an annual inspection and to have annual maintenance scheduled. I ended up scheduling this myself and they stepped in to take care of the water heater. Three weeks later I receive an email about my tenant not having hot water... From the hot water heater that was never replaced. I terminated the contract and again received no communication. It finally took me going straight to the office to get answers, and all I got were keys. They couldn't even tell me what to expect for a timeline on deposit checks and balances. The broker did not feel the need to contact me at all through the process.

Review: Premier Properties, the company that owns the apartment I was living in for the past year sent me a bill for over $200 (in addition to getting none of my deposit back) of erroneous charges and false claims of damage. I have paperwork documenting that the damages were already present before my move in. They are also charging me for items such as lightbulbs, painter's tools, general bathroom wear from years of normal usage, and labor for work they are doing that has nothing to do with what I could have caused. The staff was rude and uncooperative during my entire residency at the property, and they did not address or fix mold damage and a broken air conditioner even when I brought it to the attention of the maintenance crew. I feel as though I am certainly not the first person to experience such uncouth practices from this business, and it is unjust that I be charged for damages and the condition of the apartment that was not any of my doing.Desired Settlement: At this point, I would be satisfied if I did not owe Premier Properties any money. Unfortunately, it seems as though I will not get any of my original deposit back, even though I believe it is rightfully mine.

Business

Response:

[redacted]: Thank you for the opportunity to respond to this complaint by [redacted].The attached images show an apartment that was dirty and damaged when it was returned to our control. Therer are a lot more images that sow more dirt and damages should it be necessary.

When Mr. [redacted] rented the unit. he submitted a move-in property condition report which noted some adhesive tape on the entry door, a dent in the same door, chops on the kitchen countertop, missing refrigerator door parts, unspecified damage to the bedroom ceiling and an equally non-specific comment that the bathroom was "well worn".

Mr. [redacted] was not charged for any of those items. He was charged for cleaning, repairs and painting.

There were charges for some of the materials used to repair the living room closet door since those are not items we routinely keep on our maintanance vehicles. All the labor, parts and outside vendors who worked to restore the apartment to a rent-worthy condition were fully documented to Mr. [redacted] in the Deposit Disposition Statement sent to him in a timely manner following his vacation of the premises.

As for the statement that Premiere failed to repair his AC unit, there is no written record of any repair request for that item in his apartment.

I look forward to having this matter resolved.

[redacted], Property Manager

Review: I rented a house from Premiere Property Services of Spokane, WA. The address on this property was [redacted].I have multiple concerns. I terminated my lease secondary to Military Orders in March of this year. I was told I would receive a $575.00 deposit returned within 10-14 business days. In place of this check, I recieved a bill stating I owed $346.04. I contacted the company and was immediately treated poorly and was hung up on when I asked for the Supervisor. I am currently living multiple states away and do not have the liberty to stop in or ask about these issues. The repairs and cleaning quoted are impossible amounts as they would indicate over 25 hours in cleaning alone and the house was left in perfect condition-much better than we moved into. I can tolerate not getting a deposit back, however these made up charges are unethical and need to be addressed. Also a concern, is the completely innappropriate customer service.Please address this complaint and follow up with this company, as they have multiple properties and are abusing their tenants rights.Sincerely,[redacted]Desired Settlement: I would like this addressed and the company be required to provide formal accounts of their alleged charges. I would also like the inappropriate charges removed from my account.

Business

Response:

Response to specific complaints:

1. No one from our office told [redacted] that he would receive a $575 deposit within 10-14 business days. The Deposit Disposition Statement is sent within 14 days after the last day of rent was paid. In this case, 3/31/13 was the last day of rent. The Disposition Statement was sent to the tenant 4/12/13.

2. [redacted] contacted the office via telephone and she was not hung up on. She requested the supervisor’s name and it was provided to her.

3. [redacted] was advised that we do not deal with disputes verbally, they must be done in writing. She kept saying she didn’t have a dispute - she wanted an explanation. She was provided all copies of invoices describing what was done. [redacted] did not like the answers she was getting to her questions.

4. The house was not left in perfect condition. We have pictures to prove this. [redacted] has since sent an email disputing the Deposit Disposition Statement. We are responding to her emails as required. We are providing pictures to her that prove our position.

5. There was no inappropriate customer service and we do not “abuse” tenants’ rights. There are procedures that must be followed and some tenants do not want to follow those procedures. We make it a priority to treat all tenants the same and we do not discriminate.

Thank you,

Premiere Property Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9505393, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In reponse to their customer service statement- I called on Monday April 15 at 6:46 pm and the call lasted 5 minutes. During this call, I was not given the office assistant's name I was speaking with. I simply asked for an explantion of a few charges. I was not disputing the charges or the amount. The invoice I was given, that allegedly described the charges stated, "cleaning and a charge of $308." The invoice for painting simply stated touch ups on walls, sanding and filling holes. There were not specifics as to rooms, number of holes, equpiment needed, hours worked, just a statment for 292.00. I simply wanted further information regarding these charges. When I asked, I was repeatedly told I needed to file a written dispute, when I was simply inquiring about the charges. When I asked to speak to a supervisor I was told she was unavailable and that I needed to send an email. I asked for the supervisors specifics (name spelled out, email and direct phone) the office assistance rambled off, "[redacted], same email as the info, and no direct line." When I questioned that her supervisor did not have a direct line, I was told no and hung up on. I have the call logs to prove I needed to call back at 6:52 to ask for the name of the supervisor to be spelled out and the email spelled out. This call lasted 1 minute and again, I was hung up on prior to asking and further questions. See the attachment.

Review: The first problem I had with this business started with the neighborhood. There seems to be a really awe fall smell probably because the neighbor burns his trash and we believe that the neighbors do drugs because of all the smells, as well as drive by shootings. The property management refused to let us move out to protect our health. The next problem started with the refrigerator that went out. It took the management company about 3-5 months to fix it. After our contract ended they sent us a bill for about $200 instead of giving us our $200 deposit. We were trying to get a lawyer instead of paying this but they threaten to turn this into collections. Things like holes in the walls, broken cover and it mentions a replacement for all blinds (all but one set were like new condition). Many of the things mentioned on the bill were not even true.Desired Settlement: To resolve this matter all charges on the bill need to be dropped except for the charge for the one blind which was broken. We will need to be refunded the deposit plus what we paid minus the one of blinds purchased.

Business

Response:

I have attached a copy of the communication between our staff and [redacted] regarding the issue of the refrigerator in their unit and which formed part of their complaint against us. Once the [redacted] established a working line of communication, the refrigerator was replaced at the owner's expense.

Their additional items focus on the expense of repairing the apartment after their tenancy. The [redacted] were given a move-in condition report at the time they took possession of the unit. Our policy gives residents an additional 5 days for comments about the condition of the unit at possessopn and instructions to return those comments to our office to have them become part of the history of the unit during their tenancy. The [redacted] did not return any comments within the time frame or at any point during their tenancy.

Given that fact, it is safe to say that the damages, dirt and conditions we found at the apartment after move-out were not present at move-in and were due to the way the [redacted] lived in the unit. Full documentation was provided. Invoices, work orders and receipts were included in the Deposit Disposition Statement which was sent to the [redacted] in a timely manner and in compliance with the Washington Landlord Tenant law.

[redacted], Property Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9511599, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Attached is the bill I received (Premiere Property Bill.pdf) after moving out of the apartment. In the bill it mentions several items replaced. The only item that was damaged well living there was one of the blinds. The rest of the bill I do not understand why I am being charged. Towards the end of the bill there is some kind of wall repair receipt but according to the photos I took at the time of my move out the wall are in excellent condition. As for the fridge, we have had problems with it ever since about April 23, 2012 (see attached) to about June 4, 2012 before they finally replaced it. There was about 2 to 3 times that my food went bad because of the faulty fridge.

Regards,