Premiere Yankee of Upstate New York Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com spoke to [redacted] today. No meeting has taken place yet, nor a return call to the consumer to arrange this. Please provide an update as to when this can take place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
We NEVER complained about rain delay ,I  used to do roofs I know the deal. Pictures were forward to [redacted] and I was never contacted and I would be more then willing to meet with him . None of my concerns were mentioned in the response .

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
This company speaks with a forked tongue. To begin with they never sent a card and if they did what right did it cause for them to call my home repeatedly leaving a message that they were unavailable "please leave your name & phone number". You will note that they did not address the underhanded way that they called.  If they did send a card then that card should have requested that I call them if I was interested in  their services. This is not a very good company. I will expect a better comment from the Revdex.com and in the mean time express my opinions .  He said that they do not hound people - Hmmm.  You might reread my complaint.  They have no business calling my phone for any reason and if they do what do you think they a trying to do ??? sell something? - correct, they could not provide dollar figures without sending a representative to review my needs so  by calling my home they ARE selling. 
This is a VERY BAD company.

The business has responded to the complaint however has requested that their response not be published.

Complaint resolved. Still cautious about the roof, although the ceiling repair was completed.

Premiere Yankee of Upstate NY Inc. 6500 New Venture Gear Dr. E. Syracuse, NY 13057 Suite 425 Phone ###-###-#### Fax ###-###-#### [redacted] Revdex.com of Upstate New York 100 Bryant Woods South Amherst, NY 14228 Attn: [redacted] Re: Complaint #[redacted] from...

[redacted]           Hi [redacted], Per our discussion via phone on 1-28-16, I have told you we believe Mr. [redacted] has an ulterior motive in contacting the Revdex.com to file a complaint.           Mr/Mrs [redacted]  contacted  Premiere Yankee through their granddaughter, a Premiere Yankee empl**ee, on 10-6-15 to receive an estimate on a new front entry door. The [redacted]s decided to purchase the door on 10-9-15. Premiere Yankee installed the new entry door for Mr/Mrs [redacted] on 12-16-15. Mr [redacted] signed a completion certificate on 12-16-15 stating he was satisfied with the materials and installation.           On or about 12-18-15, Mr. [redacted] contacted Premiere Yankee stating that the door was leaking air around the “oval” window in the door. We immediately (within a week), scheduled an appointment for a technician to stop by and service the door. Upon the technician inspecting the door for leaks, he found out there wasn’t any leaks… it was a breezy day – no leaks. Service Completed.           On or about 12-28-15, Mr. [redacted] calls in to say the door wasn’t  installed Properly, that he wanted it fixed…. We then scheduled a service for after the new year.  Our service technician’s arrived at the [redacted]’s on 1-14-16 and Mr. [redacted] went on to communicate to the installers that he had installed doors before and this door wasn’t installed properly. He showed our install manager that there was a larger gap at the top right of the door, compared to the top left (approx’ 1/16” difference). Our Install manager went on to show Mr. [redacted] that the door had the same space on both sides of the door (verticle spaces between door and door frame), that the door was set properly. The reason there was a small gap difference on the top of the door was because the house had settled over the years and the opening was no longer square. However Mr. [redacted] wouldn’t accept that answer and asked them to work on the rough opening of his home, which they did. They removed the ranch casings around the door frame and forced shims between the rough opening and door frame at the top right corner. They reinstalled the trim and Mr. [redacted] was happy with that…           Later that day, Mr. [redacted] called the office screaming at my assistant, calling us a bunch of mns! He expressed to my assistant that he wanted Mr. F** to come out to his home. I called Mr. [redacted] the following day and set up an appointment for 1-26-16. Upon my arrival, Mr [redacted] met me at the door and said the door wasn’t installed properly. So I went on to inspect the door and to my professional opinion the door was installed perfectly! The door looked beautiful, opened and closed perfectly and locked perfectly! I went over this with Mr. [redacted] and his comment at that time was the door should not be tight at the bottom, he went to his desk and grabbed a sheet of paper, placed it under the door and closed it. He then showed me that he couldn’t remove the paper and that the paper should slide out. I was kind of shocked by his statement, however I notified him that this door has a Triple Bulb Contact Seal on the bottom of the door and seals against draft in 3-areas, his response was….oh!  After that Mr. [redacted] and myself had a friendly conversation about other things in life, the door issues had been handled.           Before I left the home,  I decided to ask how [redacted] was related to him, he said it was his granddaughter . He then went on to tell me that she’d be still be working for us if we didn’t swear at her, and that she had to leave us because of that (he expressed  emotion). Again, what a shock to hear this.           I was close to [redacted] and don’t believe what she told him. [redacted] accepted a different position with the company and wasn’t being very productive at it, and decided to quit.           I very much believe Mr. [redacted] is trying to get back at Premiere Yankee, because he believes his granddaughter  was mistreated and dismissed. As a matter of fact [redacted] has shown interest in coming  back to her original telemarketing position.           We Install approx’ 100 doors a year, our installers are very good and are very experienced at doing so. I have been in the business for 23-yrs. As a company we stand behind our installations and believe this door is installed properly.           Sincerely, Hugh F[redacted]  President of  Premiere Yankee

Poor quality work, rude employees, way over priced. They were supposed to redeck and shingle my roof and replace and rotten boards.The plywood isn't nailed down, the shingles look nice, they replaced none of the rotten boards, and I can't get mr foy to call me back